For HP Internal Use Only Warranty WARNING ©Copyright Hewlett-Packard Company 2006 The information contained in this document is subject to change without notice. The procedures described in this manual are to be performed by HP-qualified service personnel only. This document contains proprietary information that is protected by copyright. All rights are reserved.
Using this Manual Purpose This Service Manual contains information necessary to test, calibrate and service: HP Designjet 10000s Series Printers (Model Q6693A). For information about using these printers, refer to the corresponding User Guide. Readership The procedures described in this Service Manual are to be performed by HP Certified service personnel only. Part Numbers Part Numbers for Printer options, accessories and service parts are located in Chapter 7.
Inks used in the printer and liquids in the HP Cleaning and Maintenance kits contain an organic solvent (ethylene glycol monobutyl ether acetate, CAS No. 112-07-2). Observe all local, state, and federal regulations related to the handling, use, storage, and disposal of organic solvents. Avoid contact between ink and skin, eyes, and clothing. Immediately wash skin with soapy water. Remove clothing soaked with ink from contact with skin.
Waste ink is combustible. Keep an HP Waste Ink Bottle containing waste ink away from open flames, sparks, or other sources of ignition. Never store waste ink in a glass container. Never pour waste ink into a container filled with other chemicals. The HP Waste Ink Bottle contains organic solvents and must be disposed of in compliance with all local, state, and federal regulations.
Treat any media, paper, used cleaning and maintenance supplies, and wipes soaked with ink as combustible materials. Handle and dispose of properly. Do not clean the printer with benzene or paint thinner. This may damage the paint. Wipe the printer clean with a soft cloth. A cloth moistened with a neutral detergent may be used. Do not allow liquid to enter the printer. This may create risk of fire and electrical shock and cause a malfunction. Never touch the printhead nozzles.
Table of Contents Table of Contents 1 Troubleshooting 1-1 System Error Codes 2-1 Head Adjustment 3-1 Maintenance Mode 4-1 Adjustments and Calibrations 5-1 Print Quality 6-1 Parts and Diagrams 7-1 Removal and Installation 8-1 Preventive Maintenance 9-1 6 HP Designjet 10000s Series Printers Service Manual
Troubleshooting 1 1 Introduction 1-2 Troubleshooting System Error Codes 1-2 Performing a Service Test on a Failed Assembly 1-2 Performing the Necessary Service Calibrations or Adjustments 1-3 Solving Print Quality Problems 1-3 The Printer does not Power ON 1-3 Cover Sensors are not Working 1-3 The File Sent is Not Processed Immediately 1-3 Troubleshooting Media Jam Messages 1-4 Media Jams Occur Frequently 1-5 Print Speed is Very Slow 1-5 No Ink Message when there is Enough Ink 1-5 Abnormal Sound Coming f
Troubleshooting Guide to Troubleshooting the Printer Introduction This chapter will guide you through the relevant steps to take when troubleshooting the Printer. Troubleshooting System Error Codes Chapter 2 - System Error Codes contains a list of system error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared.
Troubleshooting Performing the Necessary Service Calibrations or Adjustments Is the printer calibrated or adjusted correctly after replacing a component? For information on the Service Calibrations and Adjustments and how to use them, see Chapter 5 - Adjustments and Calibrations. Remember that certain Calibrations or Adjustments are required even if an Assembly has been disassembled to gain access to another Assembly or Component.
Troubleshooting Troubleshooting Media Jam Messages There are three different messages that appear on the Front Panel if a media Jam occurs in the Printer: Warning (0) Clear Media Jam. Warning (1) Clear Media Jam. Warning (2) Clear Media Jam. Warning (0) Clear Media Jam Over-current has been detected in the use of the Paper-Axis Motor. Try the following: 1 Open the Rear Cover and check for any visible obstacles in the paper path.
Troubleshooting Media Jams Occur Frequently 1 Make sure that the paper type setting matches the type of paper loaded into the Printer. 2 Open the Rear Cover and check for any visible obstacles in the paper path. If there is a wrinkled mass of paper inside the paper path, lift the Pinchwheels (using the Media Lever) and clear the obstruction. 3 Make sure that the Vacuum Fans are working correctly.
Troubleshooting Solving Heater Problems "Power ON Heater Power Switch" appears on Heater Panel 1 Check that the Heater Power Cable is connected and that the heater Power Switch is switched On. 2 Replace the Heater Relay Assembly ⇒ Page 8-52. 3 Replace the Heater Panel ⇒ Page 8-27. Heater Does NOT become Hot 1 Try performing the Heater Test ⇒ Page 4-96.
Troubleshooting "Power Save Mode" Continuously Appears on the Heater Panel 1 Make sure that the Cable between the Heater Panel and the Power Supply Unit is connected correctly and NOT damaged. 2 Replace the Heater Panel ⇒ Page 8-27. 3 Replace the Power Supply Unit ⇒ Page 8-45. 4 Replace the Main PCA ⇒ Page 8-36. Special Power On Procedure When turning On the Printer, the Printer will follow the internal initialization process, turning on the different systems and making the necessary system checks.
Troubleshooting Both NVRAM and Main PCA are Replaced Together When both the NVRAM and the Main PCA are replaced at the same time, mechanical correction value parameters, counters, calibrations, etc. are lost. Whenever possible, this most be prevented by just replacing either the NVRAM or the Main PCA. If for whatever reason, both the NVRAM and the Main PCA are replaced together, you need to perform the following: 1 Make sure that the NVRAM and the Main PCA have been installed correctly.
Troubleshooting Media Advance Print ⇒ Page 4-11. Side Margin Position Calibration ⇒ Page 5-62. Top Margin Position Calibration ⇒ Page 5-64. 14 In the Printhead Maintenance submenu, scroll to "Ink Charge Done" and press the OK key. # INK CHARGE DONE > NO 15 In the Ink Charge Done submenu, select "Yes" to indicate that ink charge has been completed and then press the OK key. # INK CHARGE DONE * YES 16 In the Setup submenu, scroll to "Save Calibs" and press the OK key.
Troubleshooting Solving Media Skew and Differential Banding Problems The following information is not intended to be an exhaustive description of the media loading process, but a list of the critical parts of the loading process in order to avoid the following problems: Media skew: when the media shifts from right to left or vice versa. This is mainly visible when the vertical section of the media on the input side is ‘bending and flexing’, or when the media rolls incorrectly onto the TakeUp Reel.
Troubleshooting Loading-guide Table Singleside Dual-side Dual-roll Mesh Front side (no liner) Back side (without liner) Back side (with liner) Not used Not used Not used Not used Not used Sub scroll Not used Take-up setting Used to roll the media (optional), depends on media (see media table) Used to roll the media (optional), depends on media (see media table) Used to roll the media (not recommended) Used to roll the liner.
Troubleshooting Media Table Media Main scroll Tension Bar (*) Take-up Setting Media Pressure Lever Banner 1/2 media width Media Width Bar / Small Flanges / 2xOrings Down (Normal) PVC (S/A Vinyl) Shortest (16in) Tension Bar not used / Big Flanges Down (Normal) Textile 1/2 media width 1/2 Media Width Bar / Small Flanges / 2xOrings Up (Low) Premium backlit film Shortest (16in) Tension Bar not used / Big Flanges Down (Normal) Canvas 1/2 media width Media Width Bar / Small Flanges / 2xOrin
Troubleshooting a Ensure that the core of the media is correctly fixed onto the Main Scroller. To lock the media roll to the main scroller, turn the hand-wheel (1) of the main scroller clockwise until it reaches the stop. This must also be done for the Take-Up Reel if it is used. Use the Media Positioning Tool shown in the picture below to leave additional space between the media roll and the drive wheel. This will help to position the flange on the TUR side.
Troubleshooting c Ensure that the locking knob (3) is fully tightened on the flange stopper (2) to lock it to the flange spacer (1) and the main scroller. This must also be done on the Take-Up Reel if it is used. 2 During the loading process of the media, ensure that the media is correctly wound into the roll. a Use the black media advance switch at the front of the printer to feed the media through the media feeder until it almost reaches the floor. Do not close the Media Lever yet.
Troubleshooting c Lower the Media Lever and follow the instruction from the Front Panel. 3 Ensure that the media is tightly rewound onto the roll. If the media (1) is not correctly rewound onto the roll as explained in step 2b, do not use the roll. The probability of skew will be very high if you choose to continue. You can repeat steps 2a - 2c to get the roll to load straight and parallel with the ends of the cardboard core.
Troubleshooting 4 Ensure that the correct length of tension bar is being used in the slack area of the media. The tension bar must be half the width of the media. If the tension bar is too big or too small it can create skew. Make sure the tension bar (1) is positioned in the center of the slack area of the media or the media may not feed smoothly. When using PVC (Vinyl), it is recommended that you use a short tension bar (16”, 40cm). 5 Ensure that the Edge Guards (1) are correctly installed.
Troubleshooting Carefully apply the tape to the media and core. b Use the Front Panel Feed Menu to feed more media. c Manually turn the Take-Up Reel a few times. This is not mentioned in the user's guide, but should be noted. This is done to ensure that no lengths of tape fall off, which could create skew. d Ensure that the correct flanges are used for the loaded media. For most media (with the exception of film), the small flanges can be used. Using the big flanges on some media can cause skew.
Troubleshooting e Use the O-rings (2) to maintain the flanges on the Take-Up Reel. f When using PVC media (1), taking the following points into consideration will help to reduce skew: Use the large, black Media Tube Flanges on the Take-Up Reel. Do not put the tension bar on the tension-bar guides. Use the tension bar without flanges (2) or try removing it to see if it reduces the skew.
Troubleshooting on the media. The table below shows recommended settings for the Tension Bar, Flanges, and the Media-Pressure Lever for a variety of HP media which have been tested and proven to provide the best image-quality results. Consult the table to choose a setting for a media similar to those listed when using third-party media.
Troubleshooting under the Take-Up Reel. Leveler 10 Changing the Fan-Vacuum Level might help. From the Front Panel select Media-Reg, select Vacuum Fan, and then select Low, Middle, or High. If the previous section does not solve the skewing To know if the Take-Up Reel is generating skew, try printing without the TakeUp Reel. If there is no skew, focus must be placed on how to set-up media on the Take-Up Reel.
Troubleshooting the slot. Incorrect installation Correct insertion of the heater into the support slot 3 Perform the Media Feed and Take-Up-Reel Unit Adjustment ⇒ Page 5-30.
Troubleshooting Improving Image Quality when Frequently Printing Long Prints Customers who frequently print long prints (more than 10m/33ft) need to configure some specific printer settings to keep the printheads in good condition and avoid image-quality issues. Normal Printer Operation Low-solvent printheads require frequent maintenance and servicing to keep the nozzles from becoming clogged.
Troubleshooting result in banding on vinyl material, and color deviation on textiles. Dirty nozzle plate due to lack of regular servicing This problem can be resolved by stopping the printer and allowing it to perform minimal printer maintenance. Longer-term side effects can occur when frequently printing long plots. For more details on long-term side effects, see Page 1-26.
Troubleshooting Ensure that the Central Platen Heater temperature is below 40ºC/104ºF. Ensure that the arrow on the Fan Guard Lever is aligned with the edge of the media, to avoid excessive hot air blowing on to the nozzle plate. Select the “Send tiles as independent job” setting in the Postershop RIP Define a periodic printhead resting period The printer has the following two settings: 1 #PH REST PERIOD: The setting defines how many print cycles are made before the printer rests.
Troubleshooting (Q8678A), with the print mode set to Normal (4 passes). These settings are in the MEDIA REG (media registration) menu. Media and print mode settings Because the print mode is set to NORMAL, there will be 1,100 cycles per 10m/33ft of media printed. The rest time is set to 10 seconds. Banding while stopping The previous recommendations will ensure the health of the printhead and image quality, allowing results like that shown below.
Troubleshooting periods. This type of banding is not usually visible when viewed from a distance. Depending on the media type and the printed image, the customer might experience a slight color change in the image (banding) where the printhead was positioned during the printer resting period. The banding is most likely to occur when printing dark images on textiles. Banding can be reduced by testing different rest times, but the main factor is the type of media being printed on.
Troubleshooting resulting in nozzle blockage. 2 The ink in the capping units can overflow. When this occurs, the ink seeps below the capping units where it dries and accumulates. Under these circumstances the printer is not able to adequately perform the capping and priming procedures. Over time, the nozzles become blocked. Dry ink below capping units Ink overflow To verify that the capping units are working correctly, follow these steps: 1 Perform the PH WASH procedure.
Troubleshooting 1-28 HP Designjet 10000s Series Printer Service Manual
System Error Codes 2 1 2 Introduction 2-2 Self-Diagnostic Errors at Power On 2-3 System Error Codes 2-8 Heater Error Codes 2-17 System Error Codes 2-20 HP Designjet 10000s Series Printer Service Manual 2-1
System Error Codes System Error Codes Introduction The following pages contain a list of error codes and their respective descriptions and recommended corrective actions. Only try one recommended action at a time and check if the error code has disappeared. If you have an error code which is not documented in this Service Manual or you have an error which you cannot resolve, then report the error to the HP Response Center or the nearest HP Support Office.
System Error Codes Self-Diagnostic Errors at Power On When the Printer is powered up, it performs the Boot-Up sequence which initializes the major components of the Printer. If for some reason the BootUp sequence fails because a component has failed to initialize, an error code will appear on the Front Panel.
System Error Codes Boot-Up Error: Internal RAM (0001) Problem Description: The read/write of the RAM on the Main PCA was diagnosed and an error was detected. Corrective Action: Try the following: Replace the Main PCA ⇒ Page 8-36. Boot-Up Error: SRAM (0002) Problem Description: The read/write of the SRAM on the Main PCA was diagnosed and an error was detected. Corrective Action: Try the following: Replace the Main PCA ⇒ Page 8-36.
System Error Codes Boot-Up Error: FPGA (Main PCA) (0020) Problem Description: The read/write of the FPGA-ATG (Band Memory) and FPGA-RSM (Mask Memory) registers on the Main PCA was diagnosed and an error was detected. Corrective Action: Try the following: Replace the Main PCA ⇒ Page 8-36.
System Error Codes Boot-Up Error: USB Register (0400) Problem Description: The read/write of the USB controller on the Main PCA was diagnosed and an error was detected. Corrective Action: Try the following: Replace the Main PCA ⇒ Page 8-36. Boot-Up Error: Power Supply (+36V, +24V, +12V) (0800) Problem Description: The power supplies of +36, +24 and +12 V were diagnosed and could not be detected. Corrective Action: Try the following: Open the Electronics Cover and check LED 11 and LED 13.
System Error Codes Power Line Measuring Position (on the Main PCA) Normal Value +1.5 V TP70 +1.45 V to +1.55 V +3.3 V TP69 +3.20 V to +3.40 V +5 V REF TP36 +4.90 V to +5.10 V 5V TP35 +4.75 V to +5.25 V +12 V TP50 +11.00 V to +13.00 V +24 V TP34 +23.00 V to +25.00 V +36 V TP93, TP33 +35.00 V to +37.00 V Boot-Up Error: Add-On (HEB2) Control PCA (2000) Problem Description: Problems with the Add-On (HEB2) Control PCA detected.
System Error Codes System Error Codes A System Error Code appears on the Front Panel when a component of the Printer has failed during normal usage. Each System Error Code and it’s appropriate corrective actions are explained on the following pages. System Error: System Error 1110: GA_ATG Block Clear Error Problem Description: The ATG band memory block erase does not end. This error is checked during Boot-Up sequence and printing.
System Error Codes Make sure that the host PC and the Printer are correctly connected with a USB 2.0 Cable. If the error occurs frequently, the problem might be that the RIP is hanging. Make sure the RIP is functioning correctly. Make sure that the printer is running the latest firmware. Replace the Main PCA ⇒ Page 8-36.
System Error Codes If the Wiper does turn once: – Check whether the Wiper Sensor can be switched ON and OFF by manually rotating the Wiper. Check whether the lever type switch is not loose. – Make sure the Wiper Sensor Cable is connected correctly and is not damaged. – Make sure that the Wiper Sensor is clean. – If the error continues, replace the Main PCA ⇒ Page 8-36.
System Error Codes System Error: System Error 119x: Head Relay Variable Supply Error Problem Description: Output voltages of the Head Relay Board are abnormal. Corrective Action: Try the following: Check whether 36V is supplied to the Main PCA. If not, then: – Make sure that the Rear Cover is closed. – Replace Power Supply Unit ⇒ Page 8-45. Preset the Head Relay Board Voltage from the Diagnostic Menu. Use a circuit tester to check the voltages of the channels that have an error.
System Error Codes System Error: System Error 11D0: Cooling Fan Error Problem Description: When the Printhead temperature reaches above 43oC, the Printer will check whether the temperature drops below 43oC during printing. This error will appear if the temperature does not drop below 43oC after 10 minutes. Corrective Action: Try the following: Make sure that the Printhead Cooling Fans are working correctly. If the Printhead Cooling Fans are not working correctly, replace them ⇒ Page 8-88.
System Error Codes System Error: System Error 121x: Printhead Temperature Error Problem Description: The Printhead temperature is too high (85oC or higher) or too low (-10oC or lower). x = 0: Printhead Number 1 (Black). x = 1: Printhead Number 2 (Light Magenta). x = 2: Printhead Number 3 (Light Cyan). x = 3: Printhead Number 4 (Yellow). x = 4: Printhead Number 5 (Magenta). x = 5: Printhead Number 6 (Cyan).
System Error Codes System Error: System Error 124x: Ink Supply Sensor Error Problem Description: The Ink Supply Sensor does not change even though the specified time has passed after driving the Ink Supply Motor for the Sub-Tank. x = 0: Printhead Number 1 (Black). x = 1: Printhead Number 2 (Light Magenta). x = 2: Printhead Number 3 (Light Cyan). x = 3: Printhead Number 4 (Yellow). x = 4: Printhead Number 5 (Magenta). x = 5: Printhead Number 6 (Cyan).
System Error Codes if the Ink Supply Sensor is functioning correctly. Manually move the gear and if the Sensor responds, it means that it is working correctly. If any of the Ink Supply Sensors fail to respond, then replace the corresponding Ink Supply Station ⇒ Page 8-122. Replace the Main PCA ⇒ Page 8-36. System Error: System Error 126x: Trailing Cable Connection Error Problem Description: The Trailing Cable connected to the one of the following connectors is faulty. x = 0: Connector 9.
System Error Codes System Error: System Error 170X: Servo Motor Error x = 0: Feed System. x = 1: Carriage System. x = 2: Servo Unit. Problem Description: The Paper-Axis or the Scan-Axis Motor moves the Carriage, but the input from the Linear Encoder Sensor does not change. Corrective Action: Try the following: Make sure that there is no paper jam blocking the Carriage path. Make sure that the corresponding cables are connected correctly to Connectors CN14 and CN17 on the Main PCA.
System Error Codes Heater Error Codes A Heater Error Code appears on the Heater Panel when a component of the Heater has failed during normal usage. Each Heater Error Code and it’s appropriate corrective actions are explained on the following pages. Heater Error: Heater Error H01: System Error Problem Description: Abnormal operation of the Heater Relay Assembly. Corrective Action: Try the following: Replace the Heater Relay Assembly ⇒ Page 8-52.
System Error Codes Heater Error: Heater Error H05: Center Heater Temperature Error Problem Description: Temperature read by the Center Heater is abnormal (lower than -10oC or higher than 70oC). Corrective Action: Try the following: Make sure that the Heater Relay Assembly is connected correctly to the Center Platen. Replace the Heater Relay Assembly ⇒ Page 8-52. Replace the Center Platen ⇒ Page 8-34.
System Error Codes Heater Error: Heater Error H08: Center Heater Time-out Error Problem Description: The temperature of the Center Heater does not reach the preset temperature even after 15 minutes. Corrective Action: Try the following: Make sure that the Voltage alternation switch located at the back of the Printer is set correctly to the AC voltage being used. Make sure that the Fuse (F2) on the Heater Relay Assembly has not blown. If the fuse has blown, replace it.
System Error Codes System Error Codes A System Error Code appears on the Front Panel when an unrecoverable system exception interrupt occurs in the Printer. nnnn: System Error Code The System Error Codes are listed in the following table: System Error Code Error Description F_es: 0001 Operation Code Exception F_es: 0002 Slot Illegal Exception F_es: 0003 Address Exception F_es: 0004 DMA Error F_es: 0005 NMI Occurrence (WatchDog Error) Corrective Action 1. Replace the Main PCA ⇒ Page 8-36. 2.
Printhead Adjustment 3 3 Introduction 3-2 Tools Required 3-2 Calibrate the Printhead Adjustment Jig 3-3 Install the Printhead Adjustment Jigs in the Carriage 3-5 Set Printhead Voltage 3-9 Print the Printhead Adjustment Pattern 3-11 Perform Printhead Position Correction 3-12 Print the Check Printhead Pattern 3-15 Adjust the Printhead 3-16 Perform the Bidirectional Calibration 3-19 Tip to Speed-Up the Printhead Adjustment 3-20 HP Designjet 10000s Series Printer Service Manual 3-1
Printhead Adjustment Printhead Adjustment Introduction The mechanical adjustment of a Printhead must be done every time a Printhead is removed or replaced. If the adjustment of the Printheads is not done, you could get Print Quality problems like banding. The Printhead Adjustment should be done in the following order: 1 Calibrate the Printhead Adjustment Jig. 2 Install the Printhead Adjustment Jigs in to the Carriage. 3 Set Printhead Voltage. 4 Print the Printhead Adjustment pattern.
Printhead Adjustment Calibrate the Printhead Adjustment Jig To speed up the Printhead Adjustment, you can follow the tip on Page 3-20. If the tip is followed, then it is not necessary to calibrate the Printhead Adjustment Jig. Before installing the Printhead Adjustment Jig 1 in to the Carriage, it needs to be calibrated as follows: 1 Retract the datum pins located in the Printhead Adjustment Jig 1 by turning the Adjustment Screws counterclockwise using a small Flat-Head Screwdriver.
Printhead Adjustment 4 Tighten the two fixing screws so that the Printhead Adjustment Jig 1 is securely attached to the Printhead Adjustment Reference Plate. Fixing Screws 5 Place the Printhead Adjustment Jig on a flat surface and without holding it, gently turn the Adjustment Screws clockwise until the Printhead Adjustment Jig begins to move. Check that the Datum Pins touch the walls of the Printhead Adjustment Reference Plate.
Printhead Adjustment Install the Printhead Adjustment Jigs in the Carriage The next procedure will be to install the Printhead in to the Carriage and install the Printhead Adjustment Jigs as follows: Never touch the Printhead nozzles. They can be easily damaged or clogged. For Printhead removal information, refer to Page 8-92. 1 Install the new Printhead in to the Carriage and secure it with two screws. The screws should not be tightened too much, just enough so that the Printhead does not move loosely.
Printhead Adjustment 4 Tighten the two fixing screws so that the Printhead Adjustment Jig 1 is securely attached to the Carriage Base Plate. Fixing Screws 5 Install the Printhead Adjustment Jig 2 in to position against the Carriage Base Plate.
Printhead Adjustment 7 The following drawing shows the overall position of the Printhead Adjustment Jigs in relation to the Printhead (the tubes have been removed for clarity). Printhead Printhead Adjustment Jig 2 Printhead Adjustment Jig 1 8 Once the Printhead Adjustment Jigs are in place, tighten the front screw that secures the Printhead to the Carriage Base Plate. 9 Remove the tube cap from the Printhead.
Printhead Adjustment 10 Attach the Ink Tube to the Printhead and secure it tightly. 11 Attach the Printhead Connector Assembly to the Printhead and secure it with 2 screws. 12 Before moving to the next stage of the Printhead Adjustment procedure, make sure that the Printhead Connector cables are safely secured with tape so that they don’t hit other parts of the Printer.
Printhead Adjustment Set Printhead Voltage Before the Printhead can be used to print correctly, you must set the Printhead Voltage as follows: Remember to correctly set BOTH the left and right Printhead Voltage values for each Printhead. To avoid damaging the Printheads, make sure that you do not modify the values by more than +/- 1 volt. You can find the Printhead Voltage values on each Printhead as shown: Voltage Values 1 Power On the Printer and enter in to the Maintenance Mode ⇒ Page 4-7.
Printhead Adjustment 5 Use the S and T keys to change the digits and use the W and X keys to select the digits. The value can be changed in a range of 12.0 to 20.0 V (in increments of 0.1 V). Press the OK key once you have entered the new value. # PH VOLTAGE > Lm (L) >17.
Printhead Adjustment Print the Printhead Adjustment Pattern In order to correct the Printhead position, you must first print the Printhead Adjustment pattern as follows: 1 Enter in to the Maintenance Mode ⇒ Page 4-7. 2 Press the W key to enter in to the Printhead Adjustment menu. SP. ADJ Press the Left Arrow Key to select PH. MAINT WPH. ADJ 1 In the Printhead Adjustment submenu, scroll to "PH Adj Print" and press the OK key.
Printhead Adjustment Perform Printhead Position Correction Once you have printed the Printhead Adjustment pattern, you can use it to correct the position of the Printhead as follows: 1 Locate the Printhead Row pattern in the Printhead Adjustment pattern. Printhead Row Pattern 2 Select the pattern that looks the best aligned and note down the value (either a - value or a + value). Lines not well aligned Lines well aligned 3 In the Printhead Adjustment submenu, scroll to "PH Row Val" and press the X key.
Printhead Adjustment 5 Use the S and T keys to change the digits and use the W and X keys to select the digits. Enter the value that you noted down in step 2. # PH ROW VAL > Lm >+01 6 Press the OK key once you have entered the new value. 7 Locate the Printhead to Printhead pattern in the Printhead Adjustment pattern. Printhead to Printhead Pattern 8 Select the pattern that looks the best aligned and note down the value (either a - value or a + value).
Printhead Adjustment 10 In the PH to PH Val submenu, select the color of the Printhead that you would like to adjust and press the OK key. If you would like to exit the PH to PH Val submenu, press the W key. # PH TO PH VAL > Lm >+00 11 Use the S and T keys to change the digits and use the W and X keys to select the digits. Enter the value that you noted down in step 8. # PH TO PH VAL > Lm >+01 12 Press the OK key once you have entered the new value.
Printhead Adjustment Print the Check Printhead Pattern In order to adjust the Printhead, you must first print the Check Printhead pattern as follows: 1 Enter in to the Maintenance Mode ⇒ Page 4-7. 2 Press the W key to enter in to the Printhead Adjustment menu. SP. ADJ Press the Left Arrow Key to select PH. MAINT WPH. ADJ 1 In the Printhead Adjustment submenu, scroll to "PH Adj Prints" and press the OK key.
Printhead Adjustment Adjust the Printhead Once you have printed the Check Printhead pattern, you can use it to adjust the Printhead as follows: 1 Locate the mechanical adjustment pattern in the Check Printhead pattern. 2 Using a Measuring Loupe, you must first measure the deviation of the Printhead in the vertical position. Deviation 3 Loosen the front screw that secures the Printhead to the Carriage Base Plate.
Printhead Adjustment 4 Using the measurement obtained in step 2, calculate how many scales you will need to turn the Vertical Adjustment Screw to adjust the vertical position of the Printhead. 1 Scale = 10 micromillimeters 1 Turn = 100 micromillimeters Vertical Adjustment Screw 5 If for example, the deviation measured in step 2 was 240 micro-millimeters, you would turn the Vertical Adjustment Screw 2 full turns and 4 scales.
Printhead Adjustment 8 If the deviation measured is 0, you will now measure the deviation of the Printhead in the slant position. Deviation 9 Loosen the front screw that secures the Printhead to the Carriage Base Plate. 10 Using the measurement obtained in step 8, calculate how many scales you will need to turn the Slant Adjustment Screw to adjust the slant position of the Printhead.
Printhead Adjustment 11 If for example, the deviation measured in step 8 was 120 micro-millimeters, you would turn the Slant Adjustment Screw 1 full turn and 2 scales. 12 Tighten the front screw that secures the Printhead to the Carriage Base Plate. 13 Reprint the Check Printhead pattern and measure again the deviation of the Printhead in the slant position. If there is still deviation, repeat the instructions from step 9.
Printhead Adjustment Tip to Speed-Up the Printhead Adjustment An alternative and faster way to adjust a new Printhead is as follows: 1 Before removing the old Printhead, install the Printhead Adjustment Jig 1 in to position against the Carriage Base Plate. Printhead Adjustment Jig 1 2 Insert the two Printhead Positioning Pins into the Printhead Adjustment Jig 1.
Printhead Adjustment Printhead 4 Turn both Adjustment Screws so that the 2 datum pins touch the Printhead as shown. You must not force the Adjustment Screws too much as this could damage the Datum Pins. Datum Pins Adjustment Screw 5 Now that the Printhead Adjustment Jig 1 is calibrated to the old Printhead, the Printhead can now be removed ⇒ Page 8-92. Printhead 6 Install a new Printhead in to the Carriage and position it against the Printhead Adjustment Jig 1 as shown.
Printhead Adjustment 8 Install the Printhead Adjustment Jig 2 in to position against the Carriage Base Plate. This corner of the Printhead should touch the Printhead Adjustment Jig 2 Printhead Make sure the Printhead Adjustment Jig 2 is located against this pin Printhead Adjustment Jig 2 9 Tighten the front screw that secures the Printhead to the Carriage Base Plate. 10 At this point the new Printhead should now be more or less in the same position as the old Printhead.
Maintenance Mode 4 4 Introduction 4-2 Diagnostics - Self Test 4-2 Phone Support 4-2 Maintenance Mode Menus 4-3 Entering the Maintenance Mode 4-7 Basic Menu Operation 4-8 P. ADJ. (Printer Adjustment) 4-10 PH. ADJ (Printhead Adjustment) 4-18 PH.
Maintenance Mode Maintenance Mode Introduction This chapter explains how to use the built-in Maintenance Mode which is designed to assist Service Personnel to make any necessary factory adjustments or to perform Service Tests to verify if certain components of the Printer are functioning correctly. If possible, always perform a Service Test on the component that you are about to replace, just to make sure that is the component that has failed.
Maintenance Mode Maintenance Mode Menus The following is a list of all internal Maintenance Mode Menus available in the Printer. Instructions for entering the Maintenance Mode are explained on Page 4-7. 1 P. ADJ. (Printer Adjustment) ⇒ Page 4-10 This menu contains the necessary options to set the adjustment parameters of the Printer so that it functions correctly. The different options available in this menu are as follows: Adjust Print. Media Advance Print. Manufacturing Print 1.
Maintenance Mode 4 MNFG-PRN. (Manufacturing Test Patterns) ⇒ Page 4-47 This menu contains the test patterns which are used during the manufacturing process. 5 SETUP ⇒ Page 4-48 This menu contains the necessary option to set the different system parameters, like language or system time. The different options available in this menu are as follows: Language. Beeper Settings. End of Ink Beeper Settings. System Date. System Time. Serial Number. NVRAM Initialization.
Maintenance Mode 8 ELECT (Electronics) ⇒ Page 4-65 This menu contains the necessary diagnostics that can be used to test the various electronic components in the Printer. The different options available in this menu are as follows: Flash ROM. PIO. NVRAM. Ink EEPROM. ATG. DRAM. RSM. PTC. PDD. HEB. ALL. VDD. Front Panel. 9 VOLT (Voltage Check) ⇒ Page 4-77 This menu can be used to turn the Voltage check to high or low.
Maintenance Mode 12 COUNTER ⇒ Page 4-89 This menu can be used to view and reset the different counters that are used to track the usage of various parts which need to be replaced as a preventive measure. Also, this menu can be used to check if Non-HP or Expired Ink is being used in the printer. The different options available in this menu are as follows: Media Used. Prime Assembly. Pump Tube. Wiper Cleaning. Wiper Belt. Wiper Blade. Capping Unit. Scan-Axis belt. Non-HP Ink Used.
Maintenance Mode Entering the Maintenance Mode Enter in to the Maintenance Mode as follows: 1 When the "Printer Ready" message appears on the Front Panel, press the Online key to take the Printer offline. PRINTER READY ROLL: 64/PAPER 2 When the following screen is displayed on the Front Panel, press the following keys in this order: Cancel, Shift, Cancel, Cancel. SINK WMEDIA MEDIA REGT M.ADVX 3 When the following screen is displayed on the Front Panel, you will be requested to enter a password.
Maintenance Mode Basic Menu Operation Menu Group Selection You can select a menu group directly with the S, T, W and X keys. In order to switch between the different Maintenance Mode menus, the Shift key has to be used. The order of the different menus is as follows: SP.ADJ WPH. ADJ PH.
Maintenance Mode Menu Selection S and T keys to change between the menus at the same level. Use the W key to move to a higher level menu and use the X key to move to Use the a lower level menu. Use the OK key to select a menu. Parameter Setting Use the S and T keys to switch between the parameters and to change the value of the digits. Use the W and parameter. X keys to move between the digits when entering a Use the OK key to confirm the parameter.
Maintenance Mode P. ADJ. (Printer Adjustment) This menu contains the necessary options to set the adjustment parameters of the Printer so that it functions correctly. The different options available in this menu are as follows: Adjust Print ⇒ Page 4-10. Media Advance Print ⇒ Page 4-11. Manufacturing Print 1 ⇒ Page 4-13. Cap Position ⇒ Page 4-13. Wipe Position ⇒ Page 4-14. Line Sensor Adjust Top Value ⇒ Page 4-14. Line Sensor Adjust Side Value ⇒ Page 4-15.
Maintenance Mode 4 The Printer will start printing the Adjust Print and the following message will appear on the Front Panel. # ADJUST PRINT * EXECUTING 5 After printing the Adjust Print, you will need to enter the values (if necessary) for the Line Sensor adjustment ⇒ Page 4-14.
Maintenance Mode Rough (H-Dens2) - Prints the media advance adjustment pattern every 0.25% in the 99.0 to 101.1% range (High Density2 16-pass print mode). Rough (Draft) - Prints the media advance adjustment pattern every 0.25% in the 99.0 to 101.1% range (Draft 2-pass print mode). Detail (Normal) - Prints the media advance adjustment pattern every 0.06% in the current setting value ± 0.12% range (Standard 4-pass print mode).
Maintenance Mode 5 The Media Advance Print will show 9 patterns printed in 0.25% steps in a range from 99.00% to 101.00% (example shown using Black color). A Dark lines are visible, so the value is too low. B No line are visible, so the value is correct. C Light lines are visible, so the value is too high. 6 From the printed pattern, select the best media advance calibration value. 7 Enter the "Media Adv Value" submenu and enter the value selected in the previous step ⇒ Page 4-15.
Maintenance Mode 1 In the Printer Adjustment submenu, scroll to "Cap Position" and press the OK key. # CAP POSITION > +0.0 mm The value of the Cap Position should never be set as 0.0 mm as this means that the Cap Position has not been adjusted. 2 Use the S and T keys to change the digits and use the W and X keys to select the digits. The value can be changed in a range of -5.0 to +5.0 mm. # CAP POSITION * +0.3 mm 3 Press the OK key once you have entered the new value.
Maintenance Mode 1 In the Printer Adjustment submenu, scroll to "LS Adj Top Val" and press the OK key. # LS ADJ TOP VAL > +0.0 mm 2 Use the S and T keys to change the digits and use the W and X keys to select the digits. The value can be changed in a range of -5.0 to +5.0 mm. # LS ADJ TOP VAL * +0.8 mm 3 Press the OK key once you have entered the new value.
Maintenance Mode 1 In the Printer Adjustment submenu, scroll to "Media Adv Value" and press the X key. # MEDIA ADV VALUE # MNFG 2 In the Media Adv Value submenu, select the media that you would like to correct and press the OK key. If you would like to exit the Media Adv Value submenu, press the W key. # MEDIA ADV VALUE # PAPER >099.80% 3 Use the S and T keys to change the digits and use the W and X keys to select the digits. The value can be changed in a range of 097.00% to 103.00%.
Maintenance Mode Draft - Prints using a Draft 2-pass printmode. 3 You will need to confirm that you want to print the selected Back Adjust pattern by pressing the OK key. # BACK ADJ PRINT * OK? 4 The Printer will start printing the selected Back Adjust pattern and the following message will appear on the Front Panel. # BACK ADJ PRINT * EXECUTING Back Adjust Value Do NOT change the MNFG value as this is ONLY used during the manufacturing process.
Maintenance Mode PH. ADJ (Printhead Adjustment) This menu contains the necessary options to set the adjustment parameters of the Printhead so that it functions correctly. The different options available in this menu are as follows: Printhead Adjustment Prints ⇒ Page 4-18. Move Carriage ⇒ Page 4-19. Printhead Row Value ⇒ Page 4-20. Printhead to Printhead Value ⇒ Page 4-21. Set Bidirection Media ⇒ Page 4-21. Bidirection Definitions ⇒ Page 4-22. Printhead Voltage ⇒ Page 4-23.
Maintenance Mode Printhead Adj - Prints a Printhead adjustment pattern that can be used to adjust the printhead (used when installing a new Printhead). Check Printhead - Prints a Printhead adjustment check pattern. PH Row - Prints a Printhead alignment pattern. PH to PH - Prints a Printhead to Printhead alignment pattern. Bidirection Def - Prints a Bi-directional adjustment pattern. Bidirection F.D - Prints a Bi-directional adjustment pattern for the Fine Draft print mode.
Maintenance Mode 3 You will need to confirm that you want to move the Carriage to the selected position by pressing the OK key. # MOVE CARRIAGE * WIPE OK? Printhead Row Value This option allows you to adjust the left and right position of each Printhead by entering the correction values according to the results obtained from the Printhead Adjustment Print: 1 In the Printhead Adjustment submenu, scroll to "PH Row Val" and press the X key.
Maintenance Mode Printhead to Printhead Value This option allows you to adjust the Printhead position in the main scanning direction of each head by entering the correction values according to the results obtained from the Printhead Adjustment Print: 1 In the Printhead Adjustment submenu, scroll to "PH to PH Val" and press the X key. # PH TO PH VAL # Lm 2 In the PH to PH Val submenu, select the color of the Printhead that you would like to adjust and press the OK key.
Maintenance Mode Definition): 1 In the Printhead Adjustment submenu, scroll to "Set Bidir Media" and press the OK key. # SET BIDIR MEDIA > MNFG 2 In the Set Bidir Media submenu, scroll to the media that you would like to use for Bidirection adjustment and press the OK key. # SET BIDIR MEDIA * PAPER Bidirection Definition The example on this page explains how to enter the correction values for the left Bidirection position.
Maintenance Mode 1 In the Printhead Adjustment submenu, scroll to "Bi-Def/L xxxxxx" and press the X key. # BI-DEF/L xxxxxx #K 2 In the Bi-Def/L submenu, select the color of the Printhead that you would like to adjust and press the OK key. If you would like to exit the Bi-Def/L submenu, press the W key. # BI-DEF/L xxxxxx # K >+00 xxxxxx = media selected in "Set Bidir Media" The different colors of the Printheads are as follows: K - Black. Lm - Light Magenta. Lc - Light Cyan. Y - Yellow.
Maintenance Mode 1 In the Printhead Adjustment submenu, scroll to "PH Voltage" and press the X key. # PH VOLTAGE # K (L) 2 In the PH Voltage submenu, select the color of the Printhead (either left or right) for which you would like to set the Printhead Voltage and press the OK key. If you would like to exit the PH Voltage submenu, press the W key. # PH VOLTAGE # Lc (L) >16.0 V The different colors of the Printheads are as follows: K - Black. Lm - Light Magenta. Lc - Light Cyan. Y - Yellow.
Maintenance Mode PH. MAIN (Printhead Maintenance) This menu contains the necessary options related to the actual Printheads contained in the Carriage Assembly, like cleaning or servicing. The different options available in this menu are as follows: Charge Ink System ⇒ Page 4-25. Purge Ink System ⇒ Page 4-27. Ink System Options: – Store Ink System ⇒ Page 4-30. – Clean Ink System ⇒ Page 4-36. Ink Charge Done ⇒ Page 4-45. Printhead Recovery ⇒ Page 4-45. Uncap Carriage ⇒ Page 4-46.
Maintenance Mode Lm - Charges the Light Magenta ink. Lc - Charges the Light Cyan ink. Y - Charges the Yellow ink. M - Charges the Magenta ink. C - Charges the Cyan ink. It is not possible to charge the ink for individual colors without a special tool, so this should NOT be tried. 3 When the following message appears on the Front Panel, check whether the Waste Ink Bottle is present and is NOT full. Press the OK key once the Waste Ink Bottle has been checked.
Maintenance Mode Purge Ink System This option allows you to remove the ink from the complete system or individual inks so that any relevant repair can be done to the Printer (e.g. replace the Ink Pump Assembly): 1 In the Printhead Maintenance submenu, scroll to "Purge Ink Sys" and press the OK key. # PURGE INK SYS > ALL 2 In the Purge Ink System submenu, select whether you would like to purge the complete Ink System, part of the Ink System or individual inks and then press the OK key.
Maintenance Mode 5 Once the Ink Cartridges have been removed, install a Purging Cartridge in to each slot and close the Left Ink Cartridge Door. LOAD PURGING CAR CLOSE L INKCOVER 6 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed, one of the following messages will be displayed on the Front Panel. You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue.
Maintenance Mode 11 The Printer will extract the ink (which could take at least 10 minutes) and the following message will be displayed on the Front Panel: PURGING xxx 12 Once the ink has been extracted from the system, the following message will be displayed on the Front Panel. Power Off the Printer by pressing the Cancel and the Power Off keys together.
Maintenance Mode Ink System Options - Store Ink System This option allows you to fill the ink system with Storage Liquid so that the Printer can be stored for a period of up to four weeks while switched Off: Opening or closing of the rear covers or levers should be avoided while the Store Ink System process is being performed or the operation may have to be restarted from the beginning. This will result in the Storage Liquid being wasted.
Maintenance Mode 6 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed, one of the following messages will be displayed on the Front Panel. You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue.
Maintenance Mode 13 Once the Purging Cartridges have been removed, install a NEW Storage Liquid Cartridge in to each slot and close the Left Ink Cartridge Door. LOAD SL CART CLOSE L INKCOVER 14 If the Printer detects that a Storage Liquid Cartridge has been installed incorrectly, or if any of the Storage Liquid Cartridges contain less than 500cc of liquid or if an invalid Storage Liquid Cartridge has been installed, one of the following messages will be displayed on the Front Panel.
Maintenance Mode 18 The Storage Liquid charge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full. Press the OK key once the Waste Ink Bottle has been checked. START FILLING SL * BOTTLE OK? 19 The Printer will charge the Storage Liquid and the following message will be displayed on the Front Panel: FILLING SL xxx 20 Once the Storage Liquid has been charged, the following message will be displayed on the Front Panel.
Maintenance Mode 25 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed, one of the following messages will be displayed on the Front Panel. You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue.
Maintenance Mode 31 When the following message is displayed on the Front Panel, open the Right Ink Cartridge Door and remove ALL 3 Purging Cartridges. OPEN R INKCOVER LOAD SL CART 32 Once the Purging Cartridges have been removed, install a used Storage Liquid Cartridge in to each slot and close the Right Ink Cartridge Door.
Maintenance Mode Ink System Options - Clean Ink System This option allows you to clean the ink system with Cleaning Liquid after the Printer is powered On after being stored for a long period: Opening or closing of the rear covers or levers should be avoided while the Clean Ink System process is being performed or the operation may have to be restarted from the beginning. This will result in the Cleaning Liquid being wasted.
Maintenance Mode 6 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed, one of the following messages will be displayed on the Front Panel. You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue.
Maintenance Mode 13 Once the Purging Cartridges have been removed, install a NEW Cleaning Liquid Cartridge in to each slot and close the Left Ink Cartridge Door. LOAD CL CART CLOSE L INKCOVER 14 If the Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly, or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed, one of the following messages will be displayed on the Front Panel.
Maintenance Mode 18 The Cleaning Liquid charge process will start and you will need to recheck whether the Waste Ink Bottle is present and is NOT full. Press the OK key once the Waste Ink Bottle has been checked. START FILLING CL * BOTTLE OK? 19 The Printer will charge the Cleaning Liquid and the following message will be displayed on the Front Panel: FILLING CL xxx 20 Once the Cleaning Liquid has been charged, the following message will be displayed on the Front Panel.
Maintenance Mode 25 If the Printer detects that a Purging Cartridge has been installed incorrectly or if an invalid Cartridge has been installed, one of the following messages will be displayed on the Front Panel. You will need to make sure that a valid Purging Cartridge has been installed correctly before you can continue.
Maintenance Mode 31 When the following message is displayed on the Front Panel, open the Right Ink Cartridge Door and remove ALL 3 Purging Cartridges. OPEN R INKCOVER LOAD CL CART 32 Once the Purging Cartridges have been removed, install a used Cleaning Liquid Cartridge in to each slot and close the Right Ink Cartridge Door.
Maintenance Mode 37 Once the printheads and the Sub-Tank have been flushed, the following message will be displayed on the Front Panel. Open the Left Ink Cartridge Door and remove ALL 3 Cleaning Liquid Cartridges. OPEN L INKCOVER REMOVE CARTRIDGE 38 Once the Cleaning Liquid Cartridges have been removed, install a Purging Cartridge in to each slot and close the Left Ink Cartridge Door.
Maintenance Mode 44 The Printer will extract the Cleaning Liquid (which could take at least 10 minutes) and the following message will be displayed on the Front Panel: PURGING xxx 45 Once the Cleaning Liquid has been purged from the system, the following message will be displayed on the Front Panel. Open the Left Ink Cartridge Door and remove ALL 3 Purging Cartridges.
Maintenance Mode 50 If the Printer detects that a Cleaning Liquid Cartridge has been installed incorrectly, or if any of the Cleaning Liquid Cartridges contain less than 500cc of liquid or if an invalid Cleaning Liquid Cartridge has been installed, one of the following messages will be displayed on the Front Panel. You will need to make sure that a valid Cleaning Liquid Cartridge has been installed correctly before you can continue.
Maintenance Mode Ink Charge Done This option allows you to check or indicate whether ink charge has been completed: 1 In the Printhead Maintenance submenu, scroll to "Ink Charge Done" and press the OK key. # INK CHARGE DONE > NO 2 In the Ink Charge Done submenu, select "Yes" if ink charge has been completed or "No" if ink charge has not been completed yet and then press the OK key.
Maintenance Mode Uncap Carriage This option allows you to uncap the Carriage from the Capping Station: Never try to move the Carriage out of the Capping Station without first uncapping the Carriage. 1 In the Printhead Maintenance submenu, scroll to "Uncap Carriage" and press the OK key. The Capping Station will move downwards, uncapping the Carriage.
Maintenance Mode MNFG-PRN (Manufacturing Patterns) This menu contains the necessary test patterns to check that the Printer is functioning correctly. The different options available in this menu are as follows: MNFG MNFG MNFG MNFG MNFG MNFG MNFG MNFG MNFG MNFG MNFG MNFG MNFG Pattern Pattern Pattern Pattern Pattern Pattern Pattern Pattern Pattern Pattern Pattern Pattern Pattern 0. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.
Maintenance Mode SETUP This menu contains the necessary option to set the different system parameters, like language or system time. The different options available in this menu are as follows: Language ⇒ Page 4-48. Beeper Settings ⇒ Page 4-49. End of Ink Beeper Settings ⇒ Page 4-49. System Date ⇒ Page 4-49. System Time ⇒ Page 4-50. OEM or HP Serial Number ⇒ Page 4-50. NVRAM Initialization ⇒ Page 4-50. Save Calibrations ⇒ Page 4-51. Restore Calibrations ⇒ Page 4-51.
Maintenance Mode 2 In the Language submenu, select "English" or "Japanese" and press the OK key. # LANGUAGE * JAPANESE Beeper Settings This option allows you to turn On/Off the beeper: 1 In the Setup submenu, scroll to "Beep" and press the OK key. # BEEP > ON 2 In the Beep submenu, select "On" or "Off" and then press the OK key.
Maintenance Mode System Time This option allows you to set the current time: 1 In the Setup submenu, scroll to "System Time" and press the OK key. # SYSTEM TIME > 01:01 2 Use the S and T keys to change the digits and use the select the digits. # SYSTEM TIME > 09:30 W and X keys to Format: Hour:Minute 3 Press the OK key once you have entered the new time. OEM or HP Serial Number This option allows you to set the Serial Number of the Printer: 1 In the Setup submenu, scroll to "HP Serial No.
Maintenance Mode Save Calibrations This option allows you to save the Calibrations stored in the NVRAM into the Factory Defaults area in the flash memory: 1 In the Setup submenu, scroll to "Save Calibs" and press the OK key. # SAVE CALIBS > 2 You will need to confirm that you want to save the NVRAM Calibrations by pressing the OK key.
Maintenance Mode Restore NVRAM This option allows you to restore the contents stored in the NVRAM backup area to the NVRAM: 1 In the Setup submenu, scroll to "Restore NVRAM" and press the OK key. # RESTORE NVRAM > 2 You will need to confirm that you want to restore the NVRAM contents by pressing the OK key. # RESTORE NVRAM * OK? Boot Version This option allows you to view the version of the Boot ROM: 1 In the Setup submenu, scroll to "Boot Version" and press the OK key. # BOOT VERSION * X.XX X.
Maintenance Mode ASIC Version This option allows you to view the version of the ASIC: 1 In the Setup submenu, scroll to "ASIC Ver" and press the OK key. # ASIC VER * XX.X XX.X: Version Number Heater Hardware Version This option allows you to view the hardware version of the Heater: 1 In the System submenu, scroll to "Heater HW Ver" and press the OK key. # HEATER HW VER * X.X X.X: Version Number If the Heater cannot be recognized, "_._" will be displayed.
Maintenance Mode 2 You will need to confirm that you want to upgrade the firmware version of the Heater by pressing the OK key. # HEATER UPGRADE * OK? 3 You will need to insert the IC Card containing the latest version of the firmware into the Main PCA. Press the OK key once the IC Card has been inserted. INSERT IC CARD * OK? 4 The Printer will start upgrading the Heater firmware and the following message will appear on the Front Panel.
Maintenance Mode upgrade procedure. If the message continues to appear after rebooting several times, then replace the Heater Panel ⇒ Page 8-27. There is a communication problem between the Main PCA and the Heater Panel. DATA ERROR POWER OFF/ON – Try powering Off the Printer and On again and retry the firmware upgrade procedure. If the message continues to appear after rebooting several times, then replace the Heater Panel ⇒ Page 8-27.
Maintenance Mode 2 During the manual feed process, the following message will appear on the Front Panel: FEEDING MEDIA 3 Once the T key is released, the media stops feeding and the top menu will appear on the Front Panel.
Maintenance Mode SENSORS This menu can be used to check the status of the various sensors and thermistors in the Printer in real time. The different options available in this menu are as follows: Printer Sensors ⇒ Page 4-57. Ink Sensor ⇒ Page 4-58. Sub Tank Sensor ⇒ Page 4-59. Bottle Sensor ⇒ Page 4-60. Media Supply Reel (MSR) Sensors ⇒ Page 4-61. TUR Sensors ⇒ Page 4-62. Temperature Sensors ⇒ Page 4-63.
Maintenance Mode The Sensors that can be tested in this menu are as follows: Line Sensor - Displays the status of the Line Sensor located in the Carriage Assembly (0 = No media, 1 = Media present). Front Media - Displays the status of the Front Media Sensor located under the Front Heater (0 = Not blocked, 1 = blocked). Rear Media - Displays the status of the Rear Media Sensor located under the Rear Heater (0 = Not blocked, 1 = blocked).
Maintenance Mode The Sensors that can be tested in this menu are as follows: K Ink Cart - Displays the status of the Black Ink Cartridge Sensor (0 = Ink Cartridge installed, 1 = Ink Cartridge not installed). Lm Ink Cart - Displays the status of the Light Magenta Ink Cartridge Sensor (0 = Ink Cartridge installed, 1 = Ink Cartridge not installed). Lc Ink Cart - Displays the status of the Light Cyan Ink Cartridge Sensor (0 = Ink Cartridge installed, 1 = Ink Cartridge not installed).
Maintenance Mode Y Full - Displays the status of the Yellow Sub-Tank Full Sensor. M Full - Displays the status of the Magenta Sub-Tank Full Sensor. C Full - Displays the status of the Cyan Sub-Tank Full Sensor. K Half - Displays the status of the Black Sub-Tank Half Sensor. Lm Half - Displays the status of the Light Magenta Sub-Tank Half Sensor. Lc Half - Displays the status of the Light Cyan Sub-Tank Half Sensor.
Maintenance Mode 4 If you would like to exit the Bottle Sensor submenu, first press the Cancel key and then press the W key. Media Supply Reel (MSR) Sensors This option allows you to check the status of the sensors related to the Media Supply Reel in real time so that faulty sensors can be replaced as necessary: 1 In the Sensors submenu, scroll to "MSR Sensors" and press the X key. # MSR SENSORS # DIRECTION 2 In the MSR Sensors submenu, select the Sensor that you would like to test and press the OK key.
Maintenance Mode TUR Sensors This option allows you to check the status of the sensors related to the TakeUp-Reel in real time so that faulty sensors can be replaced as necessary: 1 In the Sensors submenu, scroll to "TUR Sensors" and press the X key. # TUR SENSORS # BACKWARDS 2 In the TUR Sensors submenu, select the Sensor that you would like to test and press the OK key. If you would like to exit the TUR Sensors submenu, press the W key.
Maintenance Mode 4 If you would like to exit the TUR Sensors submenu, first press the Cancel key and then press the W key. Temperature Sensors This option allows you to check the status of the temperature sensors located in the Printer in real time so that faulty sensors can be replaced as necessary: 1 In the Sensors submenu, scroll to "Temp Sensors" and press the X key. # TEMP SENSORS # AMBIENT 2 In the Temp Sensors submenu, select the Sensor that you would like to test and press the OK key.
Maintenance Mode 4 If you would like to exit the Temp Sensors submenu, first press the Cancel key and then press the W key.
Maintenance Mode ELECT (Electronics) This menu contains the necessary diagnostics that can be used to test the various electronic components in the Printer. The different options available in this menu are as follows: Flash ROM ⇒ Page 4-65. PIO ⇒ Page 4-66. NVRAM ⇒ Page 4-67. Ink EEPROM ⇒ Page 4-68. ATG ⇒ Page 4-68. DRAM ⇒ Page 4-69. RSM ⇒ Page 4-70. PTC ⇒ Page 4-70. PDD ⇒ Page 4-71. HEB ⇒ Page 4-71. ALL ⇒ Page 4-73. VDD ⇒ Page 4-73. Front Panel ⇒ Page 4-76.
Maintenance Mode 3 While the Flash ROM is being tested, the following message will be displayed on the Front Panel. # FLASH ROM * EXECUTING 4 If the Flash ROM test passes, the Front Panel will display the following message: # FLASH ROM * PASS 5 If the Flash ROM test fails, the Front Panel will display the following message: # FLASH ROM * FLASH ERR If the Flash ROM test fails, try the following: Replace the Main PCA ⇒ Page 8-36.
Maintenance Mode 5 If the PIO test fails, the Front Panel will display the following message: # PIO * PIO ERR If the PIO test fails, try the following: Replace the Main PCA ⇒ Page 8-36. NVRAM This option allows you to test the NVRAM contained in the Main PCA: 1 In the Elect submenu, scroll to "NVRAM" and press the OK key. # NVRAM > 2 You will need to confirm that you want to test the NVRAM by pressing the OK key.
Maintenance Mode Ink EEPROM This option allows you to test the Ink EEPROM contained in the Ink Cartridge: 1 In the Elect submenu, scroll to "Ink EEPROM" and press the OK key. # INK EEPROM > 2 You will need to confirm that you want to test the Ink EEPROM by pressing the OK key. # INK EEPROM * OK? 3 While the Ink EEPROM is being tested, the following message will be displayed on the Front Panel.
Maintenance Mode 2 You will need to confirm that you want to test the ATG by pressing the OK key. # ATG * OK? 3 While the ATG is being tested, the following messages will be displayed on the Front Panel. # ATG # ATG FILL 00 CHECK 00 00 00 4 If the ATG test passes, the Front Panel will display the following message: # ATG * PASS 5 If the ATG test fails, the Front Panel will display the following message: # ATG * ATG ERR If the ATG test fails, try the following: Replace the Main PCA ⇒ Page 8-36.
Maintenance Mode 5 If the DRAM test fails, the Front Panel will display the following message: # DRAM * DRAM ERR If the DRAM test fails, try the following: Replace the Main PCA ⇒ Page 8-36. RSM This option allows you to test the RSM contained in the Main PCA: 1 In the Elect submenu, scroll to "RSM" and press the OK key. # RSM > 2 You will need to confirm that you want to test the RSM by pressing the OK key.
Maintenance Mode 2 You will need to confirm that you want to test the PTC by pressing the OK key. # PTC * OK? 3 While the PTC is being tested, the following message will be displayed on the Front Panel. # PTC * EXECUTING 4 If the PTC test passes, the Front Panel will display the following message: # PTC * PASS 5 If the PTC test fails, the Front Panel will display the following message: # PTC * PTC ERR If the PTC test fails, try the following: Replace the Carriage PCA ⇒ Page 8-36.
Maintenance Mode 4 If the PDD test passes, the Front Panel will display the following message: # PDD * PASS 5 If the PDD test fails, the Front Panel will display the following message: # PDD * PDD ERR If the PDD test fails, try the following: Replace the Carriage PCA ⇒ Page 8-36. Replace the Trailing Cable ⇒ Page 8-80. Replace the Main PCA ⇒ Page 8-36. HEB This option allows you to test the Add-On (HEB2) Control PCA: 1 In the Elect submenu, scroll to "HEB" and press the OK key.
Maintenance Mode ALL This option allows you to perform all the previous tests in one go: 1 In the Elect submenu, scroll to "ALL" and press the OK key. # ALL > 2 You will need to confirm that you want to perform all the test by pressing the OK key. # ALL * OK? 3 While all the tests are being performed, the following message will be displayed on the Front Panel.
Maintenance Mode 3 Measure the voltage (using a tester) of the different points on the Head Relay Board to verify that the voltage settings are correct. Measuring points and expected values on the Carriage PCA should be as follows: Measuring point on the carriage PCA Voltage Selected 24V 17V 6V Usage K Lm Lc Y M C TP22 TP32 TP40 TP48 TP56 TP64 24 17 6 Left-On Voltage TP25 TP24 TP42 TP50 TP58 TP66 12 8.
Maintenance Mode The image below identifies the Head Relay Board measuring points.
Maintenance Mode If the VDD test fails, try the following: Replace the Carriage PCA ⇒ Page 8-97. Front Panel This option allows you to test the Display and keys of the Front Panel: 1 In the Elect submenu, scroll to "Front Panel" and press the OK key. # FRONT PANEL > KEYS 2 Select whether you want to test the "Display" or "Keys" and press the OK key.
Maintenance Mode VOLT (Voltage Check) This menu can be used to ensure that the voltages on the Main PCA are not in Standby. 1 To enter in to the Volt menu, enter in to the Maintenance Mode and press the Shift key twice and then the T key. SSENSORS Press the Down Arrow Key to select WELECT VOLTT MOTORSX 2 Once in the Voltage Check submenu, press the OK key. # VOLTAGE CHECK > HIGH 3 In the Voltage Check submenu, select either "High" or "Low" and then press the OK key.
Maintenance Mode MOTORS This menu contains the necessary diagnostics that can be used to test the various Motors in the Printer. The different options available in this menu are as follows: Media Advance Motor ⇒ Page 4-78. Capping Station Motor ⇒ Page 4-79. Wiping Station Motor ⇒ Page 4-80. Solenoid (Left or Right) ⇒ Page 4-80. Vacuum Fans ⇒ Page 4-81. Exhaust Fans ⇒ Page 4-82. Printhead Cooling Fans ⇒ Page 4-82. MSR Motor ⇒ Page 4-83. TUR Motor ⇒ Page 4-83. Pump Motors ⇒ Page 4-84.
Maintenance Mode Backwards - Turns the Motor in the reverse direction. 3 You will need to confirm that you want to turn the Media Advance Motor in the selected direction by pressing the OK key. # MEDIA ADV MOTOR * FORWARDS OK? 4 To stop the motor turning, select "Off" in the Media Adv Motor submenu and then press the OK key. # MEDIA ADV MOTOR * OFF Capping Station Motor This option allows you to control the Capping Station Motor: 1 In the Motors submenu, scroll to "Cap Stat Motor" and press the OK key.
Maintenance Mode Wiping Station Motor This option allows you to control the Wiping Station Motor: 1 In the Motors submenu, scroll to "Wipe Stat Motor" and press the OK key. # WIPE STAT MOTOR > STOP 2 In the Wipe Stat Motor submenu, select the direction that you would like the Wiping Station Motor to run and then press the OK key. # WIPE STAT MOTOR * NORMAL The different directions that you can run the Wiping Station Motor are as follows: Stop - Stops the Motor running.
Maintenance Mode 3 You will need to confirm that you want to start the selected Solenoid by pressing the OK key. # SOLENOID L * OPEN OK? 4 To stop the Pump Solenoid, select "Off" in the Pump Solenoid submenu and then press the OK key. # SOLENOID L * CLOSED Vacuum Fans This option allows you to control the five Vacuum Fans (left, left-center, center, right or right-center).
Maintenance Mode Exhaust Fans This option allows you to control the Exhaust Fans: 1 In the Motors submenu, scroll to "Exhaust Fans" and press the OK key. # EXHAUST FANS > OFF 2 In the Exhaust Fans submenu, select "On" to start the Exhaust Fans and then press the OK key. # EXHAUST FANS * ON 3 You will need to confirm that you want to start the Exhaust Fans by pressing the OK key. # EXHAUST FANS * ON OK? 4 To stop the Exhaust Fans, select "Off" in the Exhaust Fans submenu and then press the OK key.
Maintenance Mode 4 To stop the Printhead Cooling Fans, select "Off" in the PH Cooling Fan submenu and then press the OK key. # PH COOLING FAN * OFF MSR Motor This option allows you to control the Media Supply Reel Motor: 1 In the Motors submenu, scroll to "MSR Motor" and press the OK key. # MSR MOTOR > OFF 2 In the MSR Motor submenu, select "On" to start the MSR Motor and then press the OK key. # MSR MOTOR * ON 3 You will need to confirm that you want to start the MSR Motor by pressing the OK key.
Maintenance Mode 3 You will need to confirm that you want to start the TUR Motor by pressing the OK key. # TUR MOTOR * ON OK? 4 To stop the TUR Motor, select "Off" in the TUR Motor submenu and then press the OK key. # TUR MOTOR * OFF Pump Motors This option allows you to control the Ink Pump Motors: 1 In the Motors submenu, scroll to "XX Pump Motor" and press the OK key.
Maintenance Mode 3 You will need to confirm that you want to run the selected Ink Pump Motor in the selected direction by pressing the OK key. # XX PUMP MOTOR * NORMAL OK? 4 To stop the Ink Pump Motor turning, select "Stop" in the Pump Motor submenu and then press the OK key.
Maintenance Mode SYSTEM INF This menu can be used to print various information pages. The different options available in this menu are as follows: System Print ⇒ Page 4-86. Error Log Print ⇒ Page 4-87. History Print ⇒ Page 4-87. To enter in to the System Information menu, enter in to the Maintenance Mode and press the Shift key three times and then the S key.
Maintenance Mode 3 While the System Print is being printed, the following message will be displayed on the Front Panel. # SYSTEM PRINT * EXECUTING 4 To cancel the print, press the Cancel key. Error Log Print This option allows you to turn print error log information stored in the Printer: 1 In the System Inf submenu, scroll to "Error Log Print" and press the OK key. # ERROR LOG PRINT > 2 You will need to confirm that you want to print the Error Log Print by pressing the OK key.
Maintenance Mode cleaning condition which is stored in the Printer: 1 In the System Inf submenu, scroll to "History Print" and press the OK key. # HISTORY PRINT > 2 You will need to confirm that you want to print the History Print by pressing the OK key. # HISTORY PRINT * OK? 3 While the History Print is being printed, the following message will be displayed on the Front Panel. # HISTORY PRINT * EXECUTING 4 To cancel the print, press the Cancel key.
Maintenance Mode COUNTER This menu can be used to view and reset the different counters that are used to track the usage of various parts which need to be replaced as a preventive measure. Also, this menu can be used to check if Non-HP or Expired Ink is being used in the printer. The different options available in this menu are as follows: Media Used ⇒ Page 4-89. Prime Assembly ⇒ Page 4-90. Pump Tube ⇒ Page 4-91. Wiper Blade ⇒ Page 4-92. Capping Unit ⇒ Page 4-92.
Maintenance Mode 4 If the Media Used counter needs to be reset, return to the Counter submenu, scroll to "Reset Media Used" and press the OK key. # RESET MEDIA USED > 5 You will need to confirm that you want to reset the counter by pressing the OK key. # RESET MEDIA USED * OK? Prime Assembly This option allows you to view and change the usage counter related to the Prime Assemblies: After replacing the Prime Assemblies, make sure you reset the usage counter related to the Prime Assemblies.
Maintenance Mode Capping Unit Prime Assembly Wiper Blade Selecting this option will not reset the following counter: YY Pump Tube 1 In the Counter submenu, scroll to "Reset all Count" and press the OK key. 2 Press the OK key to confirm your selection. Pump Tube This option allows you to view and change the usage counter related to the different Pump Tubes: After replacing the relevant Pump Tube, make sure you reset the usage counter related to that Pump Tube.
Maintenance Mode Wiper Blade This option allows you to view and change the usage counter related to the Wiper Blade: After replacing the Wiper Blade, make sure you reset the usage counter related to the Wiper Blade. 1 In the Counter submenu, scroll to "Wiper Blade" and press the OK key to view the usage counter related to the Wiper Blade. # WIPER BLADE > 0017800 2 Use the S and T keys to change the digits and use the select the digits.
Maintenance Mode 1 In the Counter submenu, scroll to "Capping Unit" and press the OK key to view the usage counter related to the Capping Units. # CAPPING UNIT > 0057800 2 Use the S and T keys to change the digits and use the select the digits. W and X keys to # CAPPING UNIT > 0045400 3 Press the OK key once you have entered the new usage amount. 4 If the Capping Unit counter needs to be reset, return to the Counter submenu, scroll to "Reset Cap Unit" and press the OK key.
Maintenance Mode 4 If the Scan-Axis Belt counter needs to be reset, return to the Counter submenu, scroll to "Reset Scan Belt" and press the OK key. # RESET SCAN BELT > 5 You will need to confirm that you want to reset the counter by pressing the OK key. # RESET SCAN BELT * OK? Non-HP Ink Used This option allows you to view whether Non-HP Ink has been used in the Printer: 1 In the Counter submenu, scroll to "Non-HP Ink Used" and press the OK key to view whether Non-HP ink has been used in the Printer.
Maintenance Mode Heater Panel Maintenance Mode Entering Heater Panel Maintenance Mode Press the following keys on the Heater Panel in the order shown in the drawing: 045C 025C 040C 024C 045C 026C n r p o s q Basic Menu Operation To operate the Heater Panel Maintenance Menu, only the "Front" keys are used.
Maintenance Mode Heater Panel Maintenance Menu The different menu options that can be selected in the Heater Panel Maintenance Mode are as follows: 4-96 Menu Item Description Setting Options F LIMIT Front Heater maximum temperature limit preset by User. 15 to 60oC R LIMIT Rear Heater maximum temperature limit preset by User. 15 to 60oC P LIMIT Print Heater maximum temperature limit preset by User.
Adjustments and Calibrations 5 5 Adjustments and Calibrations 5-2 Adjustments 5-3 Belt Tension Adjustment 5-3 Carriage Height Adjustment 5-5 Scan-Axis Belt Tension Adjustment 5-12 Paper-Axis Belt Tension Adjustment 5-14 Timing Belt (for Feed/TUR Unit) Tension Adjustment 5-16 Wiping Station Height Adjustment 5-18 Wiper Belt Tension Adjustment 5-21 Wiper Blade Height Adjustment 5-22 Capping Station Height Adjustment 5-25 Printhead Capping Limit Adjustment 5-27 Carriage Shield Height Adjustment 5-29 Media F
Adjustments and Calibrations Adjustments and Calibrations The Printer requires certain adjustments and calibration procedures that must be performed under certain conditions. REMEMBER THAT CERTAIN ADJUSTMENTS AND CALIBRATIONS ARE REQUIRED EVEN IF AN ASSEMBLY HAS BEEN DISASSEMBLED TO GAIN ACCESS TO ANOTHER ASSEMBLY OR COMPONENT. Adjustments refer to procedures that require physical mechanical fine tuning of the different components in the Printer.
Adjustments and Calibrations Belt Tension Adjustment This adjustment must be performed whenever: Carriage Assembly is disassembled or replaced. Carriage Belt is disassembled or replaced. Be very careful when handling the Carriage Belt because you could easily cut yourself. Perform the Belt Tension Adjustment as follows: 1 Make sure that the Carriage Belt is correctly installed. Make sure that the Carriage is Uncapped before performing the following steps.
Adjustments and Calibrations 4 Using the Push/Pull Gauge, measure the tension in the middle of the Carriage Belt. The tension measured should be between 3.2 N ±0.3 N (between 0.300 and 0.330 kgf). Protection Block Carriage Belt Push/Pull Gauge In order not to damage the Carriage Belt, please use a protection block between the Push/Pull Gauge and the belt. 5 When measuring the tension, make sure you push the Carriage Belt using the Push/Pull Gauge until it touches the beam behind the Carriage Belt.
Adjustments and Calibrations Carriage Height Adjustment This adjustment must be performed whenever: Carriage Assembly is disassembled or replaced. Center Platen is disassembled or replaced. For this adjustment, you will need the Carriage Height Adjustment Tools. You must first check the Carriage height, and only if it is out of the accepted limits, you must adjust the Carriage height.
Adjustments and Calibrations 2 Remove the Carriage Shields from both sides of the Carriage Assembly. 3 Make sure that the Printhead Height Lever is in the upper position (so that the Printhead height is actually in the lower position). Make sure you loosen the two Printhead Height Adjustment screws before trying to change the position of the Printhead Height Lever and make sure you tighten the screws after changing the Printhead Height.
Adjustments and Calibrations 5 Before starting to measure the Carriage height, you should become familiar with the Carriage Height Adjustment Tools. A 6 B 5 4 C 3 D 2 1 Two Tools contain Hole Steps 1 - 6 of the Tool will be used to measure the Carriage Height at positions 1 and 2. Steps A through D of the Tool will be used to measure the Carriage Height at positions 3 and 4. There are two types of carriage Height Adjustment tools, one with a hole and the other without a hole.
Adjustments and Calibrations 7 Make a mark on the side of the Tool to indicate where the Tool stops going under the Carriage. From this mark, measure 23.8 mm to locate the step that indicates the Carriage Height at that position. Make a note of this step. approx. 23.8 mm marking on tool 8 Insert the Carriage Height Adjustment Tool under the Carriage at positions 1 and 2 as shown below. As a guide, use the 3rd screw on the Center Platen to find the correct position.
Adjustments and Calibrations Adjust the Carriage Height Before you adjust the Carriage Height, you must do the following: Make sure that the Media Load Lever is in the lower position and that the Media Pressure Lever is set in the "Normal" position. Enter the Heater Panel Maintenance Mode and the activate the Heater Test ⇒ Page 4-95. Set the temperature of the Heaters at 45oC (Front), 40oC (Center) and 45oC (Rear).
Adjustments and Calibrations 3 Loosen the three screws that secure the Carriage base to the main Carriage Assembly and raise the Carriage Assembly. To loosen the three screws, you will need a 3mm Allen Key that is at least 20 cm long. 4 Lower the Carriage onto the Carriage Height Tools inserted in the previous steps. 5 Lift the Carriage slightly and reposition the Carriage Height Tools. The front Tools should be positioned so that the Carriage is sitting on top of step C of the tool.
Adjustments and Calibrations 6 With the Carriage Height Tools still in position, press down on the front of the Carriage and tighten the three screws that secure the Carriage base to the main Carriage Assembly. Tighten the left screw first, then the right screw and then the middle screw. 2 1 3 Before tightening the screws, make sure you place some weight (using your finger) on the front of the Carriage.
Adjustments and Calibrations Scan-Axis Belt Tension Adjustment This adjustment must be performed whenever: Scan-Axis Motor is disassembled or replaced. Scan-Axis Belt is disassembled or replaced. Perform the Scan-Axis Belt Tension Adjustment as follows: 1 Make sure that the Scan-Axis Motor and Belt are correctly installed. 2 Loosen three screws that secure the Scan-Axis Motor Bracket to the Printer.
Adjustments and Calibrations 4 While tensioning the Scan-Axis Belt, tighten the three screws that you loosened in step 2.
Adjustments and Calibrations Paper-Axis Belt Tension Adjustment This adjustment must be performed whenever: Paper-Axis Motor is disassembled or replaced. Paper-Axis Belt is disassembled or replaced. In order to adjust the Paper-Axis Belt, you will need to first remove the Scan-Axis Motor. Perform the Paper-Axis Belt Tension Adjustment as follows: 1 Make sure that the Paper-Axis Motor and Belt are correctly installed. 2 Loosen three screws that secure the Paper-Axis Motor Bracket to the Printer.
Adjustments and Calibrations 4 While tensioning the Paper-Axis Belt, tighten the three screws that you loosened in step 2.
Adjustments and Calibrations Timing Belt (for Feed/TUR Unit) Tension Adjustment This adjustment must be performed whenever: Timing Belt (for Feed/TUR Unit) is disassembled or replaced. Perform the Timing Belt (for Feed/TUR Unit) Tension Adjustment as follows: 1 Make sure that the Timing Belts (for Feed/TUR Unit) are correctly installed. 2 Loosen four screws that secure the Drive Unit Motor Bracket to the Printer.
Adjustments and Calibrations 5 While tensioning the Timing Belts, tighten the bottom two screws in order to secure the Drive Unit Motor. Make sure that these covers are installed before tensioning the Timing Belts 6 Remove the Top Drive Motor Cover and tighten the top two screws that secure the Drive Unit Motor. 7 Re-install all the covers.
Adjustments and Calibrations Wiping Station Height Adjustment This adjustment must be performed whenever: Wiping Station is disassembled or replaced. Perform the Wiping Station Height Adjustment as follows: 1 Make sure that the Wiping Station is correctly installed. 2 Remove the Carriage Shields from both sides of the Carriage Assembly. 3 Make sure that the Printhead Height Lever is in the upper position (so that Printhead height is actually in the lower position).
Adjustments and Calibrations 5 Remove the Black Cover that is stuck over the hole in the Wiping Station. 6 Loosen three screws that secure the Wiping Station on the left hand side. 7 Adjust the Wiping Station so that it is level with the aluminum frame piece on the left rear of the Wiping Station. Make sure that the Wiping Station is as level as possible before tightening the screws in the next step.
Adjustments and Calibrations 8 Tighten the five screws that you loosened in the previous steps and insert the black cover removed in step 5. Make sure that the Carriage is Uncapped before performing the following step. Trying to move the Carriage out of the Capping Station while it is still capped will cause damage to the Printheads. 9 Gently move the Carriage to the Wiping Station, making sure that the Carriage does not hit the Wiping Station.
Adjustments and Calibrations Wiper Belt Tension Adjustment This adjustment must be performed whenever: Wiper Blade is disassembled or replaced. Wiper Belts are disassembled or replaced. Perform the Wiper Belt Height Adjustment as follows: 1 Make sure that the Wiper Belts are correctly installed. 2 Tighten or loosen the Tension screw on both sides of the Wiping Station (for each Wiper Belt) until the remaining length of the screw is 13 mm.
Adjustments and Calibrations Wiper Blade Height Adjustment This adjustment must be performed whenever: Wiping Station is disassembled or replaced. Wiper Blade is disassembled or replaced. Wiper Belts are disassembled or replaced. Perform the Wiper Blade Height Adjustment as follows: 1 Make sure that the Wiping Station and the Wiper Belts are correctly installed and adjusted. 2 Make sure that the Wiper Blade is correctly installed.
Adjustments and Calibrations position of the Printhead Height Lever and make sure you tighten the screws after changing the Printhead Height. 5 Loosen four screws that secure the Wiper Blade to the Wiper Belts. Make sure that the Carriage is Uncapped before performing the following step. Trying to move the Carriage out of the Capping Station while it is still capped will cause damage to the Printheads. 6 Move the Carriage to the Wiping Station and position the top edge of the Wiper Blade at least 0.
Adjustments and Calibrations 7 While holding the Wiper Blade in position, tighten the two screws that you loosened in a previous step. 8 Manually rotate the Wiper Blade using the Wiping Station Gear and check that the Wiper Blade touches the Printheads evenly. 9 Also check that the Wiper Blade is level and not slanted.
Adjustments and Calibrations Capping Station Height Adjustment This adjustment must be performed whenever: Capping Station is disassembled or replaced. For this adjustment, you will need the Capping Height Tools. Perform the Capping Station Height Adjustment as follows: 1 Make sure that the Capping Station is correctly installed and that the Carriage is moved to the Capping Station.
Adjustments and Calibrations 5 Before continuing with the Capping Station Height Adjustment, make sure that the Capping Station is at it’s lowest position by rotating the Capping Belt. Capping Gears Capping Belt 6 Install the four Capping Height screws into the Carriage in the positions shown below. Capping Height Screws 7 Adjust the height of the Capping Station so that at least three Capping Height screws are touching the top part of the capping Station.
Adjustments and Calibrations Printhead Capping Limit Adjustment This adjustment is necessary in order to stop the Capping Units from pushing against the Printheads too much. This adjustment must be performed whenever: Capping Station is disassembled or replaced. Perform the Printhead Capping Limit Adjustment as follows: 1 Make sure that the Capping Station is correctly installed. 2 Uncap the Carriage Assembly ⇒ Page 4-19.
Adjustments and Calibrations Carriage Shield Height Adjustment This adjustment must be performed whenever: Carriage Shields are disassembled or replaced. Perform the Carriage Shield Height Adjustment as follows: 1 Make sure that the Carriage Shields are correctly installed. 2 Loosen 2 screws that secure the Carriage Shield to the Carriage. 3 Adjust the Carriage Shield so that there is a 2-3 mm clearance between the Carriage Shield and the Center Platen.
Adjustments and Calibrations Media Feed and Take-Up-Reel Unit Adjustment Whenever the Media Feed or Take-Up-Reel Unit has been disassembled or replaced, you must adjust them horizontally and vertically. Horizontal Adjustment Perform the Horizontal Adjustment on the Media Feed or Take-Up-Reel Unit as follows: 1 Make sure that the Media Feed or the Take-Up-Reel Unit is correctly installed and that the Main Scrollers are in position.
Adjustments and Calibrations 5 Loosen four screws that secure the Idle Unit on the wiping side and adjust the Idle Unit until the distance from the Printer Stand to the center of the Main Scroller is the same as the distance measured in step 2. 6 Tighten the screws loosened in the previous step.
Adjustments and Calibrations 3 Slide the string across to the Wiping Side and check that the point marked in step 2 is aligned with the Cutter Groove in the Center Platen. 4 If the point marked in step 2 is either above or below the Cutter Groove, you will need to adjust the position of the Idle Unit as explained in step 5. 5 Loosen one screw on each side of the Idle Unit and use an 8mm Allen Key to turn the Bolt to adjust the height of the Idle Unit until it is the same as the height on the Capping side.
Adjustments and Calibrations Media End Sensor Adjustment This adjustment is necessary to adjust the direction of the light emitted from the light emission unit of the Media End Sensor (located on the Media Feed side in the upper location). This adjustment must be performed whenever: Media End Sensor is disassembled or replaced. Perform the Media End Sensor Adjustment as follows: 1 Remove the Main Scroller and Sub Scroller from the Media Feed side.
Adjustments and Calibrations 5 Turn the top adjusting screw (counter-clockwise) to adjust the light emission unit to a position where both the upper and lower light receiving units receive the light (the red LEDs are ON). Both LEDs should come ON Adjusting Screw 6 Turn the top adjusting screw (clockwise) gradually until the Media Slack Sensor (lower sensor) no longer receives the light (the red LED light goes OFF).
Adjustments and Calibrations 8 Check that the Media End Sensor (upper sensor) receives the light (the red LED light is ON) and connect the connector of the light emission unit of the Media Slack Sensor (lower sensor). Connect this connector 9 Install the Sensor Cover and secure with two screws. Sensor Cover If the Sensors do not work correctly during the adjustment, you should double check that the Sensors have been installed and connected correctly ⇒ Page 8-220.
Adjustments and Calibrations Media Slack Sensor Adjustment This adjustment is necessary to adjust the direction of the light emitted from the light emission unit of the Media Slack Sensor (located on the Media Feed side in the lower location). This adjustment must be performed whenever: Media Slack Sensor is disassembled or replaced. Perform the Media Slack Sensor Adjustment as follows: 1 Remove the Main Scroller and Sub Scroller from the Media Feed side.
Adjustments and Calibrations 5 Turn the bottom adjusting screw (counter-clockwise) to adjust the light emission unit to a position where both the upper and lower light receiving units receive the light ((the red LEDs are ON). Both LEDs should come ON Adjusting Screw 6 Turn the bottom adjusting screw (clockwise) gradually until the Media End Sensor (upper sensor) no longer receives the light (the red LED light goes OFF).
Adjustments and Calibrations 8 Check that the Media Slack Sensor (lower sensor) receives the light (the red LED light is ON) and connect the connector of the light emission unit of the Media End Sensor (upper sensor). Connect this connector 9 Adjust the direction of the light from the light emission unit of the Media End Sensor ⇒ Page 5-33. 10 Install the Sensor Cover and secure with two screws.
Adjustments and Calibrations Take-Up-Reel Sensors Adjustment This adjustment is necessary to adjust the direction of the light received by the light receiving units (upper and lower limit sensors) of the Take-Up-Reel Sensor (located on the Take-Up-Reel side). This adjustment must be performed whenever: Take-Up-Reel Sensor is disassembled or replaced. Perform the Take-Up-Reel Sensors Adjustment as follows: 1 Remove the Main Scroller from the Take-Up-Reel side.
Adjustments and Calibrations 5 Remove the Sensor Cover from the light receiving units on the Take-Up-Reel Unit. 6 Remove the two screws that secure the upper and lower light receiving units to the Take-Up-Reel Unit. 7 Remove the upper and lower light receiving units from the Take-Up-Reel Unit (there is no need to disconnect them).
Adjustments and Calibrations 8 Loosen the adjusting screw (turn it counter-clockwise). Adjusting Screw 9 Tighten the adjusting screw (clockwise) gradually and then give it one full turn when the Mounting Plate for the Sensors begins to move (starts to bend). Mounting Plate for Sensors Adjusting Screw 10 Re-install the upper and lower light receiving units onto the Take-Up-Reel Unit and secure with the two screws.
Adjustments and Calibrations 11 Remove the screw that secures the Light Emission Unit to the Mounting Bracket. Light Emission Unit 12 Install the Light Emission Unit on the bottom hole of the Mounting Bracket. Bottom Mounting Position 13 Enter into the Maintenance Mode ⇒ Page 4-7 or with the Printer power Off, press the Cancel and Shift keys and Power On button (this is useful if you cannot enter the Maintenance Mode because no media is loaded). Enter the password when requested: W, X, Shift and OK.
Adjustments and Calibrations 15 If the light is not received, adjust the sensor(s) by tightening the adjusting screw (clockwise) by 0.25 of a turn. Adjusting Screw 16 Repeat steps 14 and 15 until the light is received. 17 Remove the Light Emission Unit and install it on the top hole of the Mounting Bracket. Top Mounting Position 18 Using the "TUR Sensors" Menu (⇒ Page 4-62), check that both the upper and lower limit sensors receive the light (the red LED lights).
Adjustments and Calibrations 21 Repeat steps 11 to 20 so that the Light Emission Unit of both the upper and lower limit sensors can receive the light irrespective of it’s mounting position (either at the top or the bottom) on the Mounting Bracket. 22 Remove the light emission unit of the Take-Up-reel Sensor and install it on the third hole (from the top) of the Mounting Bracket. Light Emission Unit 23 Install the Sensor Cover and secure with two screws.
Adjustments and Calibrations Platen Flatness Measurement and Adjustment This measurement and adjustment is necessary to ensure that the center Platen is completely flat (within given tolerances). The flatness of the Center Platen should first be measured to check if it is out of the given tolerances, and only then should it be adjusted. This adjustment must be performed whenever: Center Platen or Media Drive Roller is disassembled or replaced.
Adjustments and Calibrations Perform the Platen Flatness Measurement as follows: 1 Turn On the Printer in the Maintenance Mode by pressing the Cancel and Shift keys and Power On button. Enter the password when requested: W, X, Shift and OK. 2 Make sure that the Media Load Lever is in the lower position. 3 Make sure that the Media Pressure Lever is set in the "Normal" position. 4 Open the Rear Cover, Capping Door and the Wiping Door.
Adjustments and Calibrations 7 Install the Flatness Measurement Gauge onto the Carriage Assembly (reusing the two screws used for the Carriage Shield). Make sure you tighten the two screws so that the Gauge is securely positioned. 8 Enter the Heater Panel Maintenance Mode and the activate the Heater Test ⇒ Page 4-95. Set the temperature of the Heaters at 45oC (Front), 40oC (Center) and 45oC (Rear). Make sure you wait at least 30 minutes so that the temperature of the Heaters become stable.
Adjustments and Calibrations 10 At the 6th screw position, adjust the dials of the Flatness Measurement Gauge so that the scale is set at zero. Make sure that the measurement pins are not positioned directly over the screws when adjusting the dials to zero.
Adjustments and Calibrations 11 Measure the Center Platen in every screw position (11 positions in total) starting from the Capping side. Measure the Platen flatness at every screw position (11 in total) When measuring the Center Platen, make sure you to do not place anything heavy on top of the center Platen. Also make sure you do not lean on the Center Platen as this could affect the final values. 12 When measuring each screw position, note the value of the Back and Front positions on a piece of paper.
Adjustments and Calibrations will give you a final value of -150 µm. This is an example of how to note down the values on a piece of paper: 1 2 3 4 5 6 7 8 9 10 11 Front -130 -110 -60 -110 +110 -120 -100 -110 -180 -70 -110 Back -170 -270 -180 -140 +140 -30 -10 -90 -110 -110 -40 Make sure you correctly note the values of the Platen Flatness.
Adjustments and Calibrations 3 Remove the sponges from both ends of the Printer. 4 Remove two screws that secure the Sponge Plate (from both ends of the Printer). 5 Remove the Sponge Plates from both ends of the Printer.
Adjustments and Calibrations 6 Remove one screw that secures the Grounding Strip and Bracket at the wiping end of the Printer. Remove the Bracket from the Printer. 7 Release the Grounding Strip and remove the Bracket from the Printer. 8 Disconnect the connectors from ALL the Vacuum Fans and from the Media Sensor.
Adjustments and Calibrations 9 Remove the screws securing the 5 Mounting Brackets. Mounting Bracket 10 Remove the five Mounting Brackets from the Printer. 11 Disconnect the connectors of the Heater Power Supply and the Temperature Sensor for the Center Platen. 12 Remove ALL the screws that secure the Vacuum Fan Mounting Plate.
Adjustments and Calibrations 13 Remove the Vacuum Fan Mounting Plate from the Printer. Vacuum Fan Mounting Plate 14 Connect the connectors of the Heater Power Supply and the Temperature Sensor for the Center Platen. Also connect a Dummy Sensor to the connector of the Temperature Sensor for the Rear Heater. 15 Turn On the Printer. A System Error Code will appear on the Front Panel because the Vacuum Fans have been disconnected, but this can be ignored.
Adjustments and Calibrations 17 Locate the screw position that was out of the accepted tolerance range and loosen the five screws. Loosen the screws 18 Adjust the gap between the Black Platen Post and the Center Platen by adding or removing Shims until it is within a range of 200 µm. Using the example on Page 5-50, row 2 on the Back part of the Center Platen needed to be adjusted. A Shim of 0.
Adjustments and Calibrations 22 Reinstall the following components that were removed: Vacuum Fan Mounting Plate (reconnect ALL connectors). Five Mounting Brackets. Grounding Strip and Bracket. When installing the Bracket, make sure there is a small gap between the Bracket and the Center Platen. Sponge Plates from each end of the Printer. Sponges from each end of the Printer. Make sure you reconnect ALL connectors that you had disconnected during the removal of these components.
Adjustments and Calibrations Tension Bar Guides Adjustment This adjustment must be performed whenever: Tension Bar Guides are disassembled or replaced. Take-Up Reel is causing the Media to be skewed. Perform the Tension Bar Guides Adjustment as follows: 1 Remove both the Tension Bar Guides from the Printer. 2 Loosen screws A and B and adjust the Tension Bar Guides so that they are of equal length. Screw B Screw A Screw B Screw A 3 Tighten the screws once the Tension Bar Guides have been adjusted.
Adjustments and Calibrations Wiping Position Calibration This calibration must be performed whenever: Wiping Station is disassembled or replaced. Wiper Blade is disassembled or replaced. Wiper Belts are disassembled or replaced. Perform the Wiping Position Calibration as follows: 1 Enter into the Maintenance Mode ⇒ Page 4-7. 2 Move the Carriage Assembly to the Wiping Station ⇒ Page 4-19. 3 Enter into the "Wipe Position" Menu ⇒ Page 4-14. # WIPE POSITION > +0.
Adjustments and Calibrations 6 If the center of the Wiper Blades are not aligned with the center of the Printheads, you will need to visually estimate the deviation between the Wiper Blades and the Printheads. Measure deviation 7 Manually rotate the Wiper Blades using the Wiping Station Gear so that the Wiper Blades are lowered and not touching the Printheads. 8 Enter the deviation measured using the S and T keys to change the digits and the W and X keys to select the digits.
Adjustments and Calibrations Capping Position Calibration This calibration must be performed whenever: Capping Station is disassembled or replaced. Capping Unit is disassembled or replaced. Perform the Capping Position Calibration as follows: 1 Enter into the Maintenance Mode ⇒ Page 4-7. 2 Move the Carriage Assembly to the Capping Station (if not already at the Capping Station) ⇒ Page 4-19. 3 If the Printheads are capped, uncap them ⇒ Page 4-46. 4 Enter into the "Cap Position" Menu ⇒ Page 4-13.
Adjustments and Calibrations 7 Enter the deviation measured using the S and T keys to change the digits and the W and X keys to select the digits. If the Printheads are on the right side of the Capping Units, then enter a - value, and if the Printheads are on the left side of the Capping, then enter a + value. # CAP POSITION * +0.3 mm - Value + Value The value of the Cap Position should never be set as 0.0 mm as this means that the Cap Position has not been adjusted and will not work.
Adjustments and Calibrations Line Sensor Calibration (Side Margin) This calibration allows you to correct the value for the side margin position. This calibration must be performed whenever: Line Sensor is disassembled or replaced. Black Printhead is disassembled or replaced. Perform the Side Margin Position Calibration as follows: 1 Before unloading the Media, cut the leading edge (front edge) of the media in a straight line (use the Center Platen as a reference if necessary).
Adjustments and Calibrations Line Sensor Calibration (Top Margin) This calibration allows you to correct the value for the top margin position. This calibration must be performed whenever: Line Sensor is disassembled or replaced. Black Printhead is disassembled or replaced. Perform the Top Margin Position Calibration as follows: 1 Before unloading the Media, cut the leading edge (front edge) of the media in a straight line (use the Center Platen as a reference if necessary).
Print Quality 6 6 Print Quality 6-2 Print Quality Troubleshooting Actions 6-2 Print Quality General Advice 6-2 Troubleshooting Print Quality Problems 6-5 Horizontal Lines Across the Image (Banding) 6-5 Images are Blurred 6-6 Bleeding, Repelling or Mottling Problems 6-6 Image is Completely Blank or Faded 6-6 Output Only Contains a Partial Print 6-7 The Printer Area is Stained 6-7 Part of Image is Missing at the Start of the Print 6-7 Print Quality is not Improved After Printhead Recovery 6-8 Color Density
Print Quality Print Quality Print Quality Troubleshooting Actions For some Print Quality problems, a Call Agent can try and troubleshoot the Printer by requesting the Customer to perform certain actions. Using this process, most problems can be resolved without the need of an on-site visit.
Print Quality Using the IQ Print to Troubleshoot The IQ Print can be used to check for Print Quality problems (like banding) and can be used to isolate the root cause of the problem. 1 When the "Printer Ready" message appears on the Front Panel, press the Online key to take the Printer offline. PRINTER READY ROLL: 64/PAPER 2 When the following screen is displayed on the Front Panel, press the Shift key twice. SINK WMEDIA MEDIA REGT M.
Print Quality 7 The Printer will start to print the IQ Print and the following message will appear on the Front Panel. # TEST PRINTS * EXECUTING If problems are found in the Test print, try the following: Banding in One or Several Colors If the problem detected is banding in one or several colors, it is more than likely that the nozzles are either blocked or misfiring. In this situation it is recommended to perform the Printhead Recovery procedure ⇒ Refer to the User’s Guide.
Print Quality Troubleshooting Print Quality Problems Horizontal Lines Across the Image (Banding) Description of problem When you look at the image you have printed, there are horizontal lines across the image. Shown below is an example of what you might see if you have this problem: Corrective Action 1 Check that the appropriate print quality settings are being used and reprint the image.
Print Quality Images are Blurred Description of problem This problem is often caused by incorrect adjustment of the Bi-directional print position causing the image or text to look blurred. Corrective Action 1 Use the Printer in an environment that is less humid. 2 Make sure that the media type selected in the Front Panel is the same as the media type loaded into the Printer. 3 Check the temperature of the Heaters to make sure that they are not set too high.
Print Quality Output Only Contains a Partial Print Corrective Action 1 There might be a problem between the Printer and Computer. Check the cable between the computer and the Printer to make sure it is not damaged and is connected correctly. 2 There might be foreign objects attached to the Printhead. Perform the Printhead Recovery procedure and reprint the image. 3 If cleaning the Printheads does NOT solve the problem, then the nozzles might be blocked.
Print Quality Print Quality is not Improved After Printhead Recovery Corrective Action 1 Perform the Daily Maintenance procedure (⇒ Page 9-3). 2 Repeat the Printhead Recovery procedure (⇒ Page 9-11) and reprint the image. 3 Print the Nozzle Check pattern and check if there any nozzles missing. If there are several nozzles missing and the Printhead Recovery procedure has not improved the print quality, then it might be necessary to replace the failing Printhead.
Print Quality Ink Overspray Under certain conditions, the printer might spray an excessive amount ink from one printhead. This occurrence is called overspray. OK Too much ink spray Corrective Action 1 Adjust the printhead carriage height. Overspray can occur for a number of reasons. However, the most common reason is that the printhead carriage height is set too high, creating too much space between the nozzle plate and the media. For detailed information on carriage height adjustment, see Page 5-5.
Print Quality If overspray persists after performing the calibrations, perform the following corrective action procedures. 3 Perform mechanical calibrations. If you think the printheads might not be correctly positioned, try the following remedies: Perform a mechanical printhead-position calibration ⇒ Page 3-2. Perform a printhead capping limit adjustment ⇒ Page 5-27. Perform a capping station height adjustment ⇒ Page 5-25.
Print Quality Intermittent Misalignment Between Colors in Bidirectional Print Modes How to detect miss-alignment between colors in bi-directional print modes when printing: 1 Some of the vertical thin lines look doubled. 2 In some of the text, the borders of the letters seem fuzzy. Cause: 1 The bi-directional calibration has not been performed sufficiently or at all. In this case, the mis-alignment should be visible along the entire print platen.
Print Quality using another 4 pass print mode, such as FAST (input res 360*360) 4pass (equivalent name from ONYX RIP: 'Normal Low Res') or NORMAL 4pass 720*720. The reason for this is when using the 540*720 print mode, the carriage speed is 20-30% faster than any other print mode, and so is more sensitive to any bubbles that may be on the media or any variation of thickness of the media. 4 In order to help troubleshoot this intermittent miss-alignment, there is an internal plot which can help.
Print Quality Intermittent Nozzles out in the Printer The printer’s image quality can be affected because of the printhead having intermittently nozzles out. The problem may occur after having printed a few meters without any problems. The problem can occur every few days or once a week. If you perform the printhead cleaning procedure the problem can come back once again. Troubleshooting the problem over the telephone 1 Check that there are the side colored bars on the printed media.
Print Quality 7 Try modifying the printhead voltage by +/-1V or by +/-2V. Caution: Do not exceed 2V or you could damage the printhead. Try this with only one color, for example the black, and reduce the reference voltage by -1V. 8 Check that there is no accumulation of ink or dirt under the printheads. To check for this you must remove the complete wiping station (removing only the cleaning part is not enough, move the carriage to the wiping station and check if there is ink around the printhead.
Print Quality Troubleshooting Printhead Problems If a Print Quality problem occurs, it could be due to a problem with the actual Printheads. Use this checklist to try and resolve any problems with the Printheads: 1 Print the Nozzle Check Pattern (⇒ Page 4-18) to verify if any Printhead Nozzle are missing. If any missing nozzles cannot be recovered, the failing Printhead may need to be replaced.
Print Quality 6-16 HP Designjet 10000s Series Printer Service Manual
