Product guide

Page 12 of 13 HP Client Manager 6.1 SP1 Release Notes
6.14 Reject Initialization
On certain notebooks (for example, nc6220), the Embedded Security option to allow users to
reject initialization does not work. A future update to the ROM BIOS will correct this issue.
6.15 TPM Feature Limitations
On the HP d330 and HP dc7100 desktops with Embedded Security (TPM) version 1.1b, the
following Embedded Security features are not supported: a) ‘Manage security User passwords’
and b) ‘Manage security credentials and Settings: Archive and Restore’. However, with the
same version of TPM, the above listed features are supported on notebooks such as the
nc6220.
6.16 Inventory and WMI
Computer inventory along with Embedded Security related inventory may not work properly if
there is problem in the WMI service of the operating system. Try rebooting the client.
6.17 “Hidden TPM”
HPCM inventory will not gather TPM inventory if the TPM chip is set to “hidden” in the BIOS.
6.18 HPCM QuickStart Availability
In some cases, the installed HPCM settings may take time to be reflected in the Notification
Server. As a result, the HPCM QuickStart page may not automatically open properly
immediately after installation for about one minute. For this reason, the HPCM QuickStart
page can be accessed through the Start menu by clicking Start > Programs > Altiris >
Quick Starts > HP Client Manager. There is also an HPCM QuickStart shortcut available on
the Desktop.
6.19 Monitor Change Alerts
On some systems, due to unsynchronized information received from the operating system for a
connected monitor, phantom monitor change alerts can be displayed. These alerts can also
happen due to an improper serial number gathered for a monitor.
6.20 Failed SoftPaq Downloads
If System Health Scan encounters a problem downloading SoftPaqs from HP, it can cause
HPCM to think that all SoftPaqs were downloaded successfully. This can cause empty SoftPaq
packages to be created. If you encounter failed downloads via System Health Scan, download
the desired SoftPaqs from www.hp.com/suppport and manually place them into the Filestore
directory (not in a subdirectory within the Filestore.) Rebuild the Filestore and then use the
SoftPaq wizard to deploy the SoftPaqs. Use the Notification Server error log to confirm if
SoftPaqs were downloaded successfully. Then view the Notification Server (NS) error log using
the following steps: a) click on the Configuration tab in the NS Console page b)Expand Server
Settings \ Notification Server Settings c) click on Error Logging d) click on the View Status
Messages button to view the NS error log.
6.21 SoftPaq File Locations
The SoftPaq Wizard cannot handle SoftPaqs that are located in subdirectories under the main
Filestore directory. The download directory is used only by System Health Scan. It is
recommended that you do not manually place any SoftPaqs into this download directory.