Product guide

Page 10 of 13 HP Client Manager 6.1 SP1 Release Notes
6 Known Issues
6.1 Hot-swapping devices on clients are not detected until restart
You can configure the Health monitor on the Altiris Console by clicking the Configuration tab,
and, in the left pane, selecting Solution Settings > Platform Administration > HP Client
Management > HP Health Client Monitoring. The “Battery changed,” “Disk drive changed,”
and “Monitor changed” settings are associated with “On device changed event.” This setting
implies that HPCM will probe for a device change when it receives a Plug and Play (PnP)
notification from the system. Due to issues where a Plug and Play notification does not work
properly, these probes only occur “Once at boot.”
6.2 Swapping batteries of the same capacity may not be detected
The serial numbers of some batteries on some computers cannot be determined. In such
cases, the capacity of the batteries differentiates between battery changes. If the capacities of
such batteries are equal, a device change cannot be determined, and an event is not sent.
6.3 Swapping memory sticks of the same capacity may not be detected
The serial numbers of some memory sticks on some computers cannot be determined. In such
cases, the capacity and speed of the memory sticks are used for differentiation. If the capacity
and speed are equal, a device change cannot be determined, and an event will not be sent.
6.4 Enabling Wake on LAN requires configuration of the Altiris Agent Settings
To enable Wake on LAN for HP Client Manager SoftPaq delivery, BIOS Administration,
Inventory, and Diagnostics, the user must enable the power management feature on the client
computer.
To enable power management,
1. From the Altiris Console, click the Configuration tab.
2. In the left pane, select Configuration > Altiris Agent > Altiris Agent Configuration.
3. Click All Desktop Computers (excluding ‘Package Servers’).
4. Click the Advanced Settings tab.
5. Select the Enable power management on Altiris Agent checkbox.
6. Click Apply.
When HP client computers are updated with the new Altiris Agent settings, they will be
correctly configured to recognize and respond to Wake on LAN packets.
6.5 Certain BIOS settings do not take affect until a restart is enabled
HP recommends restarting your client computer after you make a BIOS change. For example,
on HP computers manufactured after 2002, the enabling or disabling Wake on LAN or the Hood
Lock will not engage until the client computer is restarted. Therefore, to ensure that BIOS
changes have been implemented, restart the client after the BIOS package has been installed.