Getting Started Guide

There is no sound or sound volume is too low.
Cause
Solution
speakers are not muted or to increase the
volume.
Cannot remove computer cover or access panel.
Cause
Solution
Smart Cover Lock, featured on some computers,
is locked.
Unlock the Smart Cover Lock using Computer
Setup.
The Smart Cover FailSafe Key, a device for
manually disabling the Smart Cover Lock, is
available from HP. You will need the FailSafe Key
in case of forgotten password, power loss, or
computer malfunction. Order PN 166527-001 for
the wrench-style key or PN 166527-002 for the
screwdriver bit key.
Poor performance is experienced.
Cause
Solution
Processor is hot. 1. Make sure airflow to the computer is not
blocked. Leave a 10.2-cm (4-inch) clearance
on all vented sides of the computer and above
the monitor to permit the required airflow
2. Make sure fans are connected and working
properly (some fans only operate when
needed).
3. Make sure the processor heatsink is installed
properly.
Hard drive is full. Transfer data from the hard drive to create more
space on the hard drive.
Low on memory. Add more memory.
Hard drive fragmented. Defragment hard drive.
Program previously accessed did not release
reserved memory back to the system.
Restart the computer.
Virus resident on the hard drive. Run virus protection program.
Table 1 Solving General Problems (continued)
18 Quick Setup & Getting Started ENWW