User guide

Installing RGS 49
6. Next, the Sender installer will run the rgdiag.exe diagnostics tool. If the tool detects a problem, the dialog
shown in Figure 3-7 is displayed. This dialog allows you to run rgdiag.exe directly—refer to the Section
“Using the RGS Diagnostics Tool on Windows XP
” for information about using this tool.
Figure 3-7 Diagnostics prompt dialog
7. You will be prompted to restart your computer after the Sender installation is complete. Select yes when
asked to restart the system.
Using the RGS Diagnostics Tool on Windows XP
After completion of a normal installation of the Windows XP Sender, the RGS Diagnostics Tool (rgdiag.exe)
automatically runs to detect potential issues (such as Windows XP firewall settings, Guest Account security
policies, RDP interoperability, and Easy Login settings) that might prevent a remote connection. If the tool detects a
problem, the dialog of Figure 3-7 is displayed, allowing you to run the tool manually. Figure 3-8 shows the output
generated by the tool.
Figure 3-8 Output of the RGS Diagnostics Tool
The Test Name left panel shows the list of tests that have been run. Selecting a test with the mouse will display
additional information in the Results right panel. The Rerun Tests button on the bottom left reruns all tests. The
example window shows that all tests have passed with the exception of the Multiple Sessions test. To determine
what this test looked for, why it failed, whether this failure would prevent connections, and how to fix the problem,
click on the Multiple Sessions test title to display its details in the Results panel.