User guide

Troubleshooting RGS 171
12 Troubleshooting RGS
This chapter provides suggestions on troubleshooting potential issues with RGS. Refer also to Chapter 13, “RGS
error messages,” which lists the RGS error messages and their potential causes.
12-1 Potential RGS issues and troubleshooting suggestions
Table 12-1 lists several potential RGS issues, and provides a number of troubleshooting suggestions.
Table 12-1 Potential RGS issues and troubleshooting suggestions
Issue Suggestion
Can’t connect to the RGS Sender Verify that the pre-connection checklist is satisfied as
described in Chapter 4, “Pre-connection checklist
.”
A connection is established but it appears to time out See the section “Network timeout issues.”
Graphics performance appears slow See Chapter 11, “Optimizing RGS performance.”
Remote audio doesn’t work • If using a Linux Receiver, verify that audio has
been installed correctly as described in Section 3-2-
3, “Installing audio on the Linux Receiver
.”
• See the troubleshooting suggestions in Section 6-2-
5, “Potential audio issues.”
Remote USB doesn’t work • Verify that USB has been correctly configured
during Receiver installation on Windows XP as
described in Section 3-1-1, “Installing the Receiver
on Windows XP.”
• See the troubleshooting suggestions in Section 6-3-
6, “Troubleshooting remote USB.”