HP Photosmart D5400 series Windows Help
1 HP Photosmart D5400 Printer series Help.............................................................................3 2 HP Photosmart overview The HP Photosmart at a glance.................................................................................................5 Control panel features................................................................................................................6 Use the HP Photosmart Software......................................................................
Paper jams................................................................................................................................80 Print quality troubleshooting.....................................................................................................82 Print troubleshooting.................................................................................................................99 Memory card troubleshooting..........................................................................
HP Photosmart D5400 Printer series Help For information about the HP Photosmart, see: • • • • • • • • • • • “HP Photosmart overview” on page 5 “Find more information” on page 9 “Computer connection information” on page 11 “How do I?” on page 13 “Load paper” on page 15 “Print from your computer” on page 31 “Use the photo features” on page 51 “Maintain the HP Photosmart” on page 59 “Shop for ink supplies” on page 67 “HP warranty and support” on page 203 “Technical information” on page 209 HP Photosmart D540
Chapter 1 HP Photosmart D5400 Printer series Help 4 HP Photosmart D5400 Printer series Help
2 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print directly on the surface of specially coated CDs and DVDs. You can access many HP Photosmart functions directly from the control panel, without turning on your computer.
Chapter 2 (continued) Label Description 13 Rear door 14 Rear USB port 15 Power connection* * Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmart control panel features. Label Icon Name and Description Overview 1 Color graphics display (also referred to as the display): Shows photos on a memory card. Also shows status and error messages. 2 Attention light: Indicates a problem occurred.
Use the HP Photosmart Software The HP Photosmart Software provides a fast and easy way to make prints of your photos. It also provides access to other basic HP imaging software features, such as saving and viewing your photos. For more information on using the HP Photosmart Software: • Check the Contents panel on the left. Look for the HP Photosmart Software Help contents book at the top.
Chapter 2 Overview 8 HP Photosmart overview
3 Find more information You can access a variety of resources, both printed and onscreen, that provide information about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart and installing software. Make sure you follow the steps in the Setup Guide in order. If you have problems during setup, check the Setup Guide for troubleshooting information, or see “Troubleshooting” on page 69 in this onscreen Help.
Chapter 3 Find more information 10 Find more information
Computer connection information The HP Photosmart comes equipped with a USB port so you can connect directly to a computer using a USB cable. You can also share the product over an existing home network.
Chapter 4 Connection 12 Computer connection information
How do I? This section contains links to commonly performed tasks, such as printing photos and optimizing your print jobs.
Chapter 5 How do I? 14 How do I?
6 Load paper You can load many different types and sizes of paper in the HP Photosmart, including letter or A4 paper, photo paper, transparencies, and envelopes. In addition, the HP Photosmart lets you load and print directly on the surface of specially coated CDs and DVDs. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.
Chapter 6 HP Premium Plus Photo Paper HP Premium Plus Photo Papers are the best HP photo paper, with image quality and fade resistance superior to store-processed photos. They are ideal for printing your highresolution images for framing or including in a photo album. These papers are available in several sizes, including 10 x 15 cm (4 x 6 inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), A4, and 8.5 x 11 inch.
and business graphics for report covers, special presentations, brochures, mailers, and calendars. HP Premium Presentation Paper HP Premium Presentation Paper gives your presentation a quality look and feel. To order genuine HP supplies for the product, go to www.hp.com/buy/supplies. If prompted, choose your country/region, follow the prompts to select your product, and then click one of the shopping links on the page.
Chapter 6 Load full-size paper You can load many types of letter or A4 paper into the main input tray of the HP Photosmart. To load full-size paper 1. Raise the output tray to load paper into the main input tray. 2. Slide the paper-width guide to its outermost position. TIP: Tap a stack of paper on a flat surface to align the edges. Make sure all the paper in the stack is the same size and type and free of rips, dust, wrinkles, and curled or bent edges.
3. Insert the stack of paper into the main input tray with the short edge forward and the print side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the product is idle and silent when you load paper into the main input tray. If the product is servicing the ink cartridges or otherwise engaged in a task, the paper stop inside the product might not be in place. You could push the paper too far forward, causing the product to eject blank pages.
Chapter 6 Related topics • “Recommended papers for printing” on page 15 • “Change the print settings for the current job” on page 32 Load up to 13 x 18 cm (5 x 7 inch) photo paper You can load up to 13 x 18 cm (5 x 7 inch) photo paper into the photo tray of the HP Photosmart. For the best results, use HP Advanced Photo Paper. To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid to load photo paper in the photo tray. 2.
4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher than the top of the paper-width guide. 5. Lower the photo tray lid.
Chapter 6 2. Slide the paper-width guide to its outermost position. 3. Insert the stack of cards into the photo tray with the short edge forward and the print side down. Slide the stack forward until it stops. 4. Slide the paper-width guide inward until it stops at the edge of the paper. Do not overload the photo tray; make sure the stack of cards fits within the photo tray and is no higher than the top of the paper-width guide. Load paper 5. Lower the photo tray lid.
Load envelopes You can load one or more envelopes into the main input tray of the HP Photosmart. Do not use shiny or embossed envelopes or envelopes that have clasps or windows. NOTE: For specific details on how to format text for printing on envelopes, consult the help files in your word processing software. For best results, consider using a label for the return address on envelopes. To load envelopes 1. Raise the output tray to load envelopes in the main input tray. 2.
Chapter 6 4. Insert one or more envelopes into the far-right side of the main input tray, with the envelope flaps on the left and facing up. Slide the stack of envelopes forward until it stops. 5. Slide the paper-width guide inward against the stack of envelopes until it stops. Do not overload the main input tray; make sure the stack of envelopes fits within the main input tray and is not higher than the top of the paper-width guide. 6. Lower the output tray.
HP Premium Inkjet Transparency Film ▲ Insert the film so that the white transparency strip (with arrows and the HP logo) is on top and is going into the input tray first. NOTE: The HP Photosmart cannot automatically detect the paper type. For best results, set the paper type to transparency film in the software before printing onto transparency film. HP Iron-on Transfers 1. Flatten the transfer sheet completely before using it; do not load curled sheets.
Chapter 6 To load a regular-size (120 mm) CD/DVD on the CD/DVD tray 1. Carefully remove the CD/DVD holder that came with the product. The CD/DVD holder is stored below the main input tray. 2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. The CD/DVD should be placed on the ring at the end of the holder with the arrows. 3. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel.
4. Push the CD/DVD holder into the product until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product. If the product is placed close to a wall, move it at least 3 inches away from the wall. 5. After printing, make sure you insert the CD/DVD holder back into the storage area.
Chapter 6 2. Securely snap the inkjet printable media onto the CD/DVD holder with the printable side up. The CD/DVD should be placed on the ring at the end of the holder with the arrows. 3. Flip the CD/DVD holder ring over the CD/DVD. 4. Lower the CD/DVD tray. The CD/DVD tray is located just below the control panel. When in its lowered position, the CD/DVD tray sits on top of the output tray.
5. Push the CD/DVD holder into the product until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. 6. After printing, make sure you insert the CD/DVD holder back into the storage area.
Chapter 6 • • • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. Do not force paper too far forward in the input tray. Use paper types that are recommended for the product.
7 Print from your computer The HP Photosmart can be used with any software application that allows printing. You can print a range of projects, such as borderless images, newsletters, greeting cards, iron-on transfers, and posters.
Chapter 7 Make the HP Photosmart the default printer You can set the HP Photosmart as the default printer to use from all software applications. This means that the HP Photosmart is automatically selected in the printer list when you select Print from the File menu in a software application. The default printer is automatically selected when you click the Print button in the toolbar of most software applications. For more information, see the Windows Help.
the Size list to see if a defined paper size already exists for the type of paper you are using.
Chapter 7 To view the print resolution 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6.
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, do one of the following: • Click Portrait to print the document vertically on the page. • Click Landscape to print the document horizontally on the page. Scale the document size The HP Photosmart allows you to print the document at a different size than the original.
Chapter 7 To preview your print job 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Select the print settings appropriate for your project on each of the tabs in the dialog box. 6.
• • Presentation Printing: Print high-quality documents, including letters and transparencies. Two-sided (Duplex) Printing: Print two-sided pages manually.
Chapter 7 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 4. Click the Printing Shortcuts tab. 5. In the Printing Shortcuts list, click the printing shortcut that you want to delete. 6. Click Delete. The printing shortcut is removed from the list. NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted.
3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Size list, click More, and then select the size of photo paper loaded in the photo tray. If a borderless image can be printed on the specified size, the Borderless printing check box is enabled. 7.
Chapter 7 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then, select the appropriate photo paper type. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select the appropriate paper size.
Printing in maximum dpi takes longer than printing with other settings and requires a large amount of disk space. To print in Maximum dpi mode 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5.
Chapter 7 To print directly onto a CD/DVD 1. Use the software that came with the product to create and print a CD/DVD label. 2. When prompted, load a CD/DVD into the CD/DVD holder on the product. 3. Push the CD/DVD holder into the product until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. NOTE: The product pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of the product.
7. For binding, do one of the following: • For binding on the top like a notebook or calendar, select the Flip Pages Up check box. This causes the odd and even pages of your document to print opposite of each other top-to-bottom. This ensures that the top of the page is always at the top of the sheet when you flip the pages up in your bound document. • For binding on the side like a book or magazine, click to clear the Flip Pages Up check box.
Chapter 7 To print a multiple-page document as a booklet 1. Load paper into the input tray. The paper should be thick enough so that the images do not show through to the other side. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer, or Preferences. 5. Click the Features tab.
Figure 7-2 Right-edge binding for right-to-left languages Print multiple pages on a single sheet You can print up to 16 pages on a single sheet of paper. Print To print multiple pages on a single sheet 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 Print a multiple-page document in reverse order Because of the way the paper feeds through the HP Photosmart, the first page that prints is print side up at the bottom of the stack. Usually this means you need to put the printed pages in the correct order. A better way is to print the document in reverse order so that the pages are stacked correctly. TIP: Set this option as a default setting so you do not have to remember to set it every time you print a multiple-page document.
Reverse an image for iron-on transfers This feature reverses an image so you can use it for iron-on transfers. This feature is also useful for transparencies when you want to make notations on the back of the transparency without scratching the original. To reverse an image for iron-on transfers 1. On the File menu in your software application, click Print. 2. Make sure the product is the selected printer. 3. Click the button that opens the Properties dialog box.
Chapter 7 6. In the Basic Options area, from the Paper Type drop-down list, select More. Then select the appropriate paper type. TIP: If you want to make notations on the back of the transparencies and erase them later without scratching the original, click the Advanced tab, and select the Mirror Image check box. 7. In the Resizing Options area, from the Size drop-down list, select More. Then, select an appropriate size. 8. Click OK, and then click Print or OK in the Print dialog box.
Print a poster You can create a poster by printing a document on multiple pages. The HP Photosmart prints dotted lines on some pages to indicate where to trim the pages before taping them together. To print a poster 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print. 3. Make sure the product is the selected printer. 4. Click the button that opens the Properties dialog box.
Chapter 7 To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print. The Print dialog box appears. 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5.
8 Use the photo features You can print photos by connecting a PictBridge-compatible digital camera directly to the front USB port. When you print from a digital camera, the printer uses the settings that you selected on the camera. For more information, see the documentation that came with the camera.
Chapter 8 Photos 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Duo Pro (adapter optional), or Memory Stick Micro (adapter required) 2 xD-Picture Card, Secure Digital (SD), Secure Digital Mini (adapter required), Secure Digital High Capacity (SDHC), MultiMediaCard (MMC), MMC Plus, MMC Mobile (RS-MMC; adapter required), TransFlash MicroSD Card, or Secure MultiMedia Card 3 CompactFlash (CF) types I and II 4 Front USB port (for storage devices) To i
TIP: To achieve the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing along with genuine HP ink. HP papers and HP ink are specifically designed to work well together to provide high-quality output. NOTE: All photos that you print from the control panel, rather than from your computer, will be borderless.
Chapter 8 5. Press Print Photos. 6. Press the left arrow or right arrow to scroll through the layout options, and press OK when the option you want is highlighted: 4x6 Photos 5x7 TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print Photos button to add that photo to the print queue.
• • Cropping applied to a photo Index printing (thumbnails of selected photos) NOTE: Not all digital cameras enable you to tag your photos for printing. See the documentation that came with your digital camera to see if your camera supports DPOF file format 1.1. To print camera-selected photos using the DPOF standard 1. Insert your memory card into the appropriate slot on the product. 2. When prompted, do one of the following: • Select OK to print all DPOF-tagged photos.
Chapter 8 This section contains the following topics: • • Remove red eye Edit photos using your computer Remove red eye The flash on a camera (especially on older camera models) can sometimes cause a subject's eyes to appear red in your photos. The HP Photosmart is set to automatically remove redness so that eyes appear the correct shade in your photos. Photos NOTE: The changes you make to the photo apply only to viewing and printing the photo. The changes will not be saved on the memory card.
editing, sharing photos online, printing from your computer, and creating special projects such as printing a photo directly onto a printable CD or DVD. Before transferring photos to your computer, you need to remove the memory card from your digital camera and insert it in the appropriate memory card slot on the HP Photosmart, or connect a storage device to the front USB port. To share photos 1.
Chapter 8 Photos 58 Use the photo features
9 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace ink cartridges, clean the print head, or align the printer from time to time. This section provides instructions for keeping the HP Photosmart in top working condition. Perform these simple maintenance procedures as necessary.
Chapter 9 • • • • • Maintain the HP Photosmart Store ink cartridges at room temperature (15.6-26.6° C or 60-78° F). If you notice a significant decrease in print quality, check the estimated ink levels remaining in the ink cartridges. Replace any ink cartridges that are low on ink. If none of the ink cartridges are low, clean the print head. Do not clean the print head unnecessarily. This wastes ink and shortens the life of the cartridges. Handle ink cartridges carefully.
To check the ink levels from the HP Photosmart Software 1. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box. In the Print Properties dialog box, click the Features tab, and then click the Printer Services button. The Printer Toolbox appears. 2. Click the Estimated Ink Level tab. The estimated ink levels for the ink cartridges appear.
Chapter 9 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Press the tab on the ink cartridge to release it, and then remove it from the slot. If you are replacing the black ink cartridge, push the tab of the ink cartridge on the far right. If you are replacing one of the other ink cartridges, such as photo black, magenta, cyan, or yellow, push the tab on the appropriate ink cartridge to remove it. Maintain the HP Photosmart 4.
6. Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. CAUTION: Do not lift the latch handle on the print carriage to install the ink cartridges. Doing so can result in incorrectly seated ink cartridges and printing problems. The latch must remain down in order to correctly install the ink cartridges.
Chapter 9 Clean the print head If your printed output is streaked, or is missing, or has any incorrect or missing colors, the print head may need to be cleaned. This process uses ink to attempt to unclog and clean the nozzles in the print head. This might take a few minutes and will use one or more sheets of paper. To clean the print head from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3.
4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Remove ink from your skin and clothing Surface Remedy Skin Wash the area with an abrasive soap. White fabric Wash the fabric in cold water and use chlorine bleach. Color fabric Wash the fabric in cold water and use sudsy ammonia. CAUTION: Always use cold water to remove ink from fabric.
Chapter 9 • History log: contains information that might be used for diagnostic purposes if you need to call HP customer support. Clean the HP Photosmart Use a soft cloth or slightly moistened sponge to wipe dust, smudges, and stains off the case. The interior of the product does not require cleaning. Keep fluids away from the control panel and the interior of the product. CAUTION: To avoid damage to the exterior of the product, do not use alcohol or alcohol-based cleaning products.
10 Shop for ink supplies For a list of ink cartridge numbers, see the printed documentation that came with the HP Photosmart. You can also use the software that came with the HP Photosmart to find out the reorder number for all the ink cartridges. You can order ink cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct ink cartridge reorder numbers for your product and purchase ink cartridges.
Chapter 10 Shop for ink supplies 68 Shop for ink supplies
11 Troubleshooting This section contains the following topics: • • • • • • • • View the Readme file Setup troubleshooting Paper jams Print quality troubleshooting Print troubleshooting Memory card troubleshooting CD/DVD print troubleshooting Errors View the Readme file You might want to refer to the Readme file for information on system requirements and possible installation problems.
Chapter 11 This section contains the following topics: • • • • • • • • • • • The product will not turn on I connected the USB cable, but I am having problems using the product with my computer After setting up the product, it does not print The display shows the wrong language The wrong measurements are showing in menus on the display When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens The Minimum System Checks screen appears A red X appears on the USB connect prompt I received a mes
• • • If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly into a power outlet. Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the appliance has power. If not, then there might be a problem with the power outlet. If you plugged the product into a switched outlet, make sure the outlet is switched on.
Chapter 11 Solution 5: Contact HP support for service Solution: If you have completed all of the steps provided in the previous solutions and are still having a problem, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.
After setting up the product, it does not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 NOTE: You will be prompted to set both the language and the country/region settings, by using the following procedure. To set your language and country/region 1. Press and hold the Red-Eye Removal button and then press the Print Photos button. 2. Then, press and hold the Print Photos button and then press the OK button. The list of languages appears. 3. Use the arrow buttons on the directional pad to select the language and then press the OK button. 4.
When I insert the CD-ROM into my computer’s CD-ROM drive, nothing happens Solution: If the installation does not run automatically, you can start it manually. To start the installation from a Windows computer 1. From the Windows Start menu, click Run (or click Accessories, and then Run). 2. In the Run dialog box, enter d:\setup.exe, and then click OK. If your CD-ROM drive is not assigned to drive letter D, enter the appropriate drive letter. Cause: The installation failed to run automatically.
Chapter 11 3. Verify that the USB cable and power cord are plugged in. 4. Click Retry to retry the connection. 5. Continue with the installation and restart the computer when prompted. Cause: The USB connection between the product and the computer failed. I received a message that an Unknown Error has occurred Solution: Uninstall the software completely, and then reinstall it. To uninstall the software and reset the product 1. Disconnect and reset the product. To disconnect and reset the product a.
c. Remove all the items that are related to the HP Photosmart Software. CAUTION: If the computer is manufactured by HP or Compaq, do not remove any applications other than those listed below.
Chapter 11 h. Click Apply, and then click Close. NOTE: If you receive a message stating Access is denied while making changes, click OK and continue. The message will not prevent you from making the changes. i. Click Restart to apply the changes to the computer during the next restart. After the computer restarts, the You’ve used system configuration utility to make changes to the way windows starts message appears. j. Click the check box next to Do not show this message again. 4.
The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Photosmart D5400 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically.
Chapter 11 When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Paper jams To help avoid paper jams, follow these guidelines: • • • • • • • Remove printed papers from the output tray frequently. Prevent curled or wrinkled photo paper by storing all unused photo paper flat in a resealable bag. Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3. Replace the rear door.
Chapter 11 • • • • Always hold photo paper by the edges. Fingerprints on photo paper can reduce print quality. Do not use paper that is heavily textured. It can cause graphics or text to print improperly. Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. Store printed photos under glass or in a storage book to prevent bleeding over time from high humidity.
Solution 1: Make sure you are using genuine HP ink cartridges Solution: Check to see if your ink cartridges are genuine HP ink cartridges. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty.
Chapter 11 For more information, see: • • “Recommended papers for printing” on page 15 “Information on paper” on page 81 Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 4: Check the ink levels Solution: Check the estimated ink levels in the ink cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.
Solution 6: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox. NOTE: You can also open the Printer Toolbox from the Print Properties dialog box.
Chapter 11 Ink is not filling the text or graphics completely Try the following solutions if the ink is not filling the text or image completely so that it appears that parts are missing or blank.
Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
Chapter 11 If this did not solve the issue, try the next solution. Solution 6: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the print head.
Print the image with a high print quality setting, such as Best or Maximum dpi. For more information, see: • • “Change the print speed or quality” on page 34 “Print using Maximum dpi” on page 40 Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution.
Chapter 11 Cause: The print quality setting was set too low. If this did not solve the issue, try the next solution. Solution 3: Align the printer Solution: Align the printer. Aligning the printer can help ensure excellent print quality. To align the printer from the HP Photosmart Software 1. Load letter, A4, or legal unused plain white paper into the input tray. 2. In the HP Solution Center, click Settings. 3. In the Print Settings area, click Printer Toolbox.
Cause: There was a problem with the print head. Printouts are faded or have dull colors Try the following solutions if the colors in your printout are not as bright and intense as you expected. • • • • Solution 1: Check the print settings Solution 2: Check the paper type Solution 3: Clean the print head Solution 4: Contact HP support Solution 1: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
Chapter 11 If this did not solve the issue, try the next solution. Solution 3: Clean the print head Solution: head. If the previous solutions did not resolve the issue, try cleaning the print After cleaning the print head, print a self-test report. Evaluate the self-test report to see if the print quality problem still exists. For more information, see: • • “Clean the print head” on page 64 “Print and evaluate a self-test report” on page 65 Cause: The print head needed to be cleaned.
For more information, see: • • • “Set the paper type for printing” on page 33 “Change the print speed or quality” on page 34 “Print using Maximum dpi” on page 40 Cause: The paper type or print quality settings were set incorrectly. If this did not solve the issue, try the next solution. Solution 2: Use a higher quality image Solution: Use a higher resolution image. If you are printing a photo or graphic,and the resolution is too low, it will be blurry or fuzzy when printed.
Chapter 11 4. Click the Device Services tab. 5. Click Align the Printer. The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page. Cause: The printer needed to be aligned. Printouts have vertical streaks Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced Photo Paper.
If this did not solve the issue, try the next solution. Solution 3: Ensure that the rear door is securely installed Solution: Make sure that the rear door is securely installed. If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Chapter 11 Paper is not picked up from the input tray Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Make sure you have the following materials available: • • A lint-free cloth, or any soft material that will not come apart or leave fibers. Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the print cartridges). To clean the rollers 1. Turn off the product and remove the power cord. 2. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 3.
Chapter 11 NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the ink cartridges or print head is not necessary. • • • Solution 1: Use TrueType or OpenType fonts Solution 2: Align the printer Solution 3: Clean the print head Solution 1: Use TrueType or OpenType fonts Solution: Use TrueType or OpenType fonts to ensure that the product is able to print smooth fonts. When selecting a font, look for the TrueType or OpenType icon.
Solution 3: Clean the print head Solution: head. If the previous solutions did not resolve the issue, try cleaning the print After cleaning the print head, print a self-test report. Evaluate the self-test report to see if the print quality problem still exists. For more information, see: • • “Clean the print head” on page 64 “Print and evaluate a self-test report” on page 65 Cause: The print head needed to be cleaned.
Chapter 11 • • • • • • • • The product is not responding The product prints meaningless characters Nothing happens when I try to print The pages in my document came out in the wrong order The margins are not printing as expected Text or graphics are cut off at the edge of the page A blank page came out while printing Ink is spraying the inside of the product when I print a photo Envelopes print incorrectly Try the following solutions to resolve the issue.
Solution 3: Tuck the flaps to avoid paper jams Solution: To avoid paper jams, tuck the flaps inside the envelopes. Cause: The flaps might get caught in the rollers. Borderless printing produces unexpected results Solution: Try printing the image from the photo imaging software that came with the product. Cause: Printing a borderless image from a non-HP software application produced unexpected results. The product is not responding Try the following solutions to resolve the issue.
Chapter 11 Solution 3: Select the correct printer Solution: Make sure you have selected the correct printer in your software application. TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing.
Cause: A deleted print job was in the queue. If this did not solve the issue, try the next solution. Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 80 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged.
Chapter 11 sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If the connections are secure, and nothing has printed several minutes after you sent a print job to the product, check the status of the product. In the HP Photosmart Software, click Settings, and then click Status. Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document Solution: Try printing another document from the same software application. If this works, then try printing a previously saved version of the document that is not corrupt. Cause: The document was corrupt. Nothing happens when I try to print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 TIP: You can set the product as the default printer to ensure that the printer is automatically selected when you select Print in the File menu of your different software applications. Cause: The product was not the selected printer. If this did not solve the issue, try the next solution. Solution 4: Check the printer driver status Solution: printing. The printer driver status might have changed to either offline or stop To check the printer driver status 1.
Solution 7: Clear the paper jam Solution: Clear the paper jam. For more information, see: “Clear paper jams” on page 80 Cause: The product had a paper jam. If this did not solve the issue, try the next solution. Solution 8: Make sure the print carriage can move freely Solution: Unplug the power cable if it is not already unplugged. Check to see if the print carriage will move freely from one side of the printer to the other. Do not try to force it to move if it is hung up on something.
Chapter 11 Cause: The computer was not communicating with the product. If this did not solve the issue, try the next solution. Solution 10: Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press the On button to turn on the product. Cause: The product experienced an error. The pages in my document came out in the wrong order Solution: Print the document in reverse order.
Make sure the margin settings for the document do not exceed the printable area of the product. To check your margin settings 1. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 2. Check the margins. The product uses the margins you have set in your software application, as long as they are greater than the minimum margins the product supports.
Chapter 11 Make sure that you remove all paper from the input tray before loading the envelopes. For more information, see: “Load envelopes” on page 23 Cause: A stack of envelopes was loaded incorrectly. Text or graphics are cut off at the edge of the page Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Solution 2: Check the layout of the document Solution: Make sure the layout of the document you are trying to print fits on a paper size supported by the product. To preview the print layout 1. Load the correct paper size into the input tray. 2. Preview your print job before sending it to the product. In most software applications, click the File menu, and then click Print Preview. 3. Check the graphics in the document to make sure that the current size fits within the printable area of the product. 4.
Chapter 11 A blank page came out while printing Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
My memory card no longer works in my digital camera Solution: Reformat your memory card in your camera or format your memory card on a Windows computer by selecting the FAT format instead of FAT32. For more information, see the documentation that came with your digital camera. Cause: You formatted the card on a Windows XP computer. By default, Windows XP will format a memory card of 8 MB or less and 64 MB or more with the FAT32 format.
Chapter 11 If this did not solve the issue, try the next solution. Solution 3: Remove the additional memory card Solution: If you have inserted more than one memory card, remove one of the memory cards. You can use only one memory card at a time. If you have a memory card and a storage device connected, remove the storage device. You can use only one at a time. Cause: You had inserted more than one memory card, or you had inserted a memory card and a storage device at the same time.
Solution 1: Remove and reinsert the memory card Solution: Remove and reinsert the memory card. You might have inserted it incorrectly. Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. If the problem continues, the memory card might be defective. For more information, see: “Insert a memory card or storage device” on page 51 Cause: The product detected an error with the memory card.
Chapter 11 Cause: The HP Photosmart Software was not installed. If this did not solve the issue, try the next solution. Solution 2: Turn on the product Solution: Cause: Turn on the product. The product was turned off. If this did not solve the issue, try the next solution. Solution 3: Turn on the computer Solution: Cause: Turn on the computer The computer was turned off. If this did not solve the issue, try the next solution.
Photos in a connected digital camera with PictBridge do not print Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 • • • • • The product is printing on a non-printable area of my disc The design is not centered on my disc The ink on the CD/DVD is not drying The product reports a CD/DVD size mismatch error The CD/DVD holder is stuck in the storage area The product does not detect the CD/DVD holder Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 2: Remove the CD/DVD holder from the storage area Solution: Remove the CD/DVD holder from the storage area below the main input tray. Lower the CD/DVD tray (located below the control panel). Make sure you loaded a printable disc onto the CD/DVD holder with the printable side up. Push the CD/DVD holder forward into the CD/DVD tray until the lines on the holder line up to the white lines on the tray. The end of the holder marked with arrows goes into the CD/DVD tray first.
Chapter 11 The product does not detect a CD/DVD on the holder Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Load a CD/DVD on the CD/DVD holder Solution 2: Load a CD/DVD with the printable side up Solution 1: Load a CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray.
DVD tray until the lines on the holder line up to the white lines on the tray and try your print again. Cause: You loaded the CD/DVD onto the CD/DVD holder incorrectly. The product is printing on a non-printable area of my disc Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 The ink on the CD/DVD is not drying Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Use inkjet printable discs Solution 2: Load a new CD/DVD with the printable side up Solution 1: Use inkjet printable discs Solution: Make sure that the CD/DVD you use is compatible for inkjet printing.
Errors This section contains the following categories of messages about your product: • • • • • • Product messages File messages General user messages Paper messages Power and connection messages Ink cartridge and print head messages Product messages The following is a list of product-related error messages: • • • • • • • • • • • • • Carriage blocked Carriage jam Carriage stall Firmware revision mismatch Mechanism error CD/DVD tray open CD/DVD tray misaligned Insert CD/DVD holder Open CD/DVD tray CD/DVD
Chapter 11 Follow the prompts on the display to continue. Cause: The print carriage was blocked. If this did not solve the issue, try the next solution. Solution 2: Close the CD/DVD tray Solution: Cause: Close the CD/DVD tray. The CD/DVD tray was open. Carriage jam Solution: Turn off the product and open the ink cartridge access door to access the print carriage area. Remove any objects that are blocking the print carriage (including any packing materials), and then turn on the product again.
Cause: The print carriage was blocked. Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software. Mechanism error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 CD/DVD tray open Solution: Cause: Close the CD/DVD tray. The CD/DVD tray was open when a print job was started from the computer. CD/DVD tray misaligned Solution: Remove the CD/DVD holder from the CD/DVD tray and then reinsert the holder. Make sure you push the CD/DVD holder into the tray evenly. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. Cause: The CD/DVD holder was loaded incorrectly in the CD/DVD tray.
holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. For more information, see: “Load a CD/DVD” on page 25 Cause: The product prompted you to insert the CD/DVD holder for a single CD/ DVD print job. If this did not solve the issue, try the next solution. Solution 2: Load the next CD/DVD on the CD/DVD holder Solution: Remove the CD/DVD holder from the CD/DVD tray. Remove the printed CD/DVD from the holder.
Chapter 11 Cause: The CD/DVD tray was closed and a CD/DVD print job was started from the computer. CD/DVD holder not found Solution: Load a printable disc onto the CD/DVD holder with the printable side up. Lower the CD/DVD tray. Push the holder forward until the lines on the CD/DVD holder line up to the white lines on the CD/DVD tray. The end marked with arrows goes into the CD/DVD tray first. To continue, press OK. Cause: The CD/DVD holder was not inserted or it was not pushed in far enough.
• • Solution 7: Stop and restart the print spooler Solution 8: Verify whether the software application has a problem Solution 1: Print a self test report Solution: Print a self-test report to see if the product can print. To print a self-test report 1. Load letter or A4 unused plain white paper into the input tray. 2. Press and hold the Cancel button and then press the Red-Eye Removal button.
Chapter 11 Solution 2: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes. b.
After reconnecting the USB cable, the product should start printing the jobs in queue. NOTE: If you are connecting the product through a USB hub, make sure the hub is turned on. If the hub is on, try connecting directly to your computer. 5. If the product does not start printing automatically, start another print job. Cause: The USB cable needed to be disconnected. If this did not solve the issue, try the next solution.
Chapter 11 7. If the wrong driver is selected, select the correct driver from the Driver drop-down menu. 8. Click OK to save your changes. Cause: The product was not be set as the default printer, or the wrong driver might have been configured. If this did not solve the issue, try the next solution. Solution 5: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1.
4. If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. 5. Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is clear but jobs are still failing to print, proceed to the next solution. Cause: The print queue needed to be manually cleared. If this did not solve the issue, try the next solution.
Chapter 11 c. Type a few characters of text into Notepad. d. Click File, and then click Print. 4. If printing is successful from Notepad but not the software application, contact the manufacturer of that application for support. Cause: The software application was failing or could not communicate with the print driver correctly. Missing HP Photosmart Software Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Solution 4: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer. After the cable is connected properly, turn off the product and then on again.
Chapter 11 Cause: Some of the files on the inserted memory card were damaged. Photos not found Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • Solution 1: Reinsert the memory card Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card.
Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card in the product. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card were damaged. If this did not solve the issue, try the next solution. Solution 2: Reformat the memory card in your digital camera.
Chapter 11 Solution 1: Remove all but one memory card Solution: Remove all but one memory card. The product reads the remaining memory card and displays the first photo stored on the memory card. Cause: time. There were two or more memory cards inserted into the product at the same If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly.
Card access error Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Remove all but one memory card Solution 2: Remove the memory card and reinsert it correctly Solution 3: Push the memory card all the way forward Solution 1: Remove all but one memory card Solution: Remove all but one memory card.
Chapter 11 If the memory card is not inserted properly, the product will not respond and the green Photo light (near the memory card slots) will blink rapidly. After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then remain lit. Cause: The card was inserted backwards or upside down. Card is damaged Solution: Reformat your memory card in your camera or format your memory card in a Windows XP computer by selecting the FAT format.
CD/DVD printing problem Solution: Make sure that there is sufficient space behind the product and that the CD/DVD exit slot on the back of the product is not blocked. If the product is placed close to a wall, move it at least 7.5 cm (3 inches) away from the wall. Cause: The product stalled while printing.
Chapter 11 Load paper Solution: If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper into the input tray. Follow the prompts on the display or the computer screen to continue your print job. For more information, see: “Load full-size paper” on page 18 Cause: There was not enough paper in the input tray.
Solution 3: Check the print settings Solution: Check the print settings. • Check the paper type setting to make sure it matches the type of paper loaded in the input tray. • Check the print quality setting and make sure it is not set too low. Print the image with a high print quality setting, such as Best or Maximum dpi.
Chapter 11 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear door. Gently push the door forward until it snaps into place. 6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned. If this did not solve the issue, try the next solution.
3. Replace the rear door. Gently push the door forward until it snaps into place. 4. Press OK on the control panel to continue the current job. Cause: Paper had jammed in the product. Paper mismatch Solution: Change the print setting or load the appropriate paper in the input tray. • Do not use paper that is too thin, that has a slick texture, or that stretches easily. It can feed incorrectly through the paper path, causing paper jams.
Chapter 11 Cause: The print setting chosen for the print job did not match the paper loaded in the product. Power and connection messages The following is a list of power- and connection-related error messages: • • • • Product not found Communication test failed Improper shutdown Two-way communication lost Product not found Solution: If the product is not properly connected to the computer, communication errors can occur.
Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer. Improper shutdown Solution: Press the On button to turn the product on and off.
Chapter 11 Cause: The product was turned off. If this did not solve the issue, try the next solution. Solution 2: Connect the product to the computer Solution: If the product is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected to the product and the computer, as shown below. Cause: The product was not connected to the computer.
• • • • • • • • • • • Low on ink Non-HP cartridge Original HP ink depleted Previously used genuine HP cartridge Print head appears to be missing or damaged Print head problem Printer preparation needed Problem with printer preparation Sensor issue Ink cartridge is missing, incorrectly installed, or not intended for your product Sensor failure Alignment failed Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first.
Chapter 11 Solution 2: Contact HP support Solution: You can continue to print from your product, but for optimum print quality you should align the print head. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage or sensor was defective.
Solution 2: Contact HP support Solution: You can continue to print from your product, but for optimum print quality you should align the print head. If the alignment still will not work and print quality is unacceptable, contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The print carriage or sensor was defective. Cannot print Solution: printing.
Chapter 11 • Print quality pattern: displays the color blocks, representing each of the installed ink cartridges. Solid, even blocks of color indicate there are no print quality problems. When streaks are displayed or there are missing blocks, clean the print head using the procedure described in “Clean the print head” on page 64. If the color blocks still show print quality problems after cleaning the print head, align the product using the procedure described in “Align the print head” on page 64.
3. Make note of where the print carriage is stuck and look for jammed paper. A paper jam can cause the error message and the print carriage to stall. CAUTION: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. If the print carriage is stuck on the left side a. Check for any paper or object that may be restricting the print carriage. b. Move print carriage all the way to the right side. c.
Chapter 11 To clear a paper jam from the rear door 1. Press in the tab on the left side of the rear door to release the door. Remove the door by pulling it away from the product. 2. Gently pull the paper out of the rollers. CAUTION: If the paper tears when you are removing it from the rollers, check the rollers and wheels for torn pieces of paper that might be remaining inside the product. If you do not remove all the pieces of paper from the product, more paper jams are likely to occur. 3.
print head” on page 64. If the color blocks continue to show print quality problems after cleaning and aligning, contact HP customer support. • History log: contains information that might be used for diagnostic purposes if you need to call HP customer support. Cause: The print carriage was blocked by a paper jam. If this did not solve the issue, try the next solution.
Chapter 11 5. Try to print from your computer. If the product prints when plugged directly into a power outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor might not be allowing sufficient voltage to reach the product. 6. If the product cannot print and the print carriage is still stalled, contact HP support for service. Go to: www.hp.com/support.
Incompatible ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
Chapter 11 Ink alert Solution: printing. Replace the indicated ink cartridges with new ink cartridges to resume CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. For HP product return and recycling information, visit us at: www.hp.com/recycle. For more information, see: “Replace the ink cartridges” on page 61 Cause: The indicated ink cartridges did not have enough ink to print properly.
3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 8. Press the ink cartridge back down into place.
Chapter 11 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Clean the electrical contacts Solution: Clean the electrical contacts.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge.
Chapter 11 6. On the inside of the product, locate the contacts in the print head. The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge. 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again.
Cause: The print carriage latch was not closed properly. If this did not solve the issue, try the next solution. Solution 4: Replace the ink cartridge Solution: Replace the indicated ink cartridge. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.
Chapter 11 If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges. To clean the sensor in the product 1. Gather swabs or a lint-free cloth to use for the cleaning procedure. 2. Make sure the product is turned on.
Solution 2: Clean the sensor window on the cartridges Solution: Clean the sensor window on all of the ink cartridges. If the problem is not resolved, printing can continue, but the ink system behavior might change. CAUTION: The cleaning procedure should take only a few minutes. Make sure that the ink cartridges are reinstalled in the product when instructed. Leaving them outside of the product for an extended period of time can result in damage to the ink cartridges.
Chapter 11 b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5. For each ink cartridge, wipe the sensor window with a dry swab or lint-free cloth. The sensor window is an area of clear plastic near the copper or gold-colored metal contacts on the bottom of the ink cartridge. Try not to touch the metal contacts. 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place.
Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge. If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.
Chapter 11 Install ink cartridges Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Install all five ink cartridges Solution 2: Make sure the ink cartridges are installed correctly Solution 3: Contact HP support Solution 1: Install all five ink cartridges Solution: Install all five ink cartridges.
3. Make sure the ink cartridges are installed in the correct slots. Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and color. 4. Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely down. 5. Press down on any cartridges that are sticking up. They should snap down into place. 8. Press the ink cartridge back down into place.
Chapter 11 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. Cause: The ink cartridges were not installed properly. If this did not solve the issue, try the next solution. Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Solution 1: Install the print head and cartridges Solution: Make sure that you follow the instructions in the Setup Guide for installing the print head and the ink cartridges. If you installed the print head and ink cartridges and the message still appears, remove and reinsert them using the following procedure. To reinstall the print head 1. Make sure that the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
Chapter 11 4. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. To remove the ink cartridges a. Push in the tab on the ink cartridge you want to replace to release it from the slot. b. Pull the ink cartridge up and then toward you out of its slot to remove it. c. Repeat steps a and b to until all ink cartridges are removed. 5. Lift the latch handle on the print carriage until it stops.
6. Remove the print head by lifting it up. 7. Clean the print head. There are three areas of the print head that need to be cleaned; the nozzle area,the edge between the nozzles and contacts, and the electrical contact area. 1 Nozzles 2 Edge between nozzles and contacts 3 Electrical contacts Troubleshooting CAUTION: Touch the nozzle and the electrical contact areas only with swabs and not with your finger.
Chapter 11 To clean the print head a. Lightly dampen a cotton swab and wipe the electrical contact area from the bottom to the top. In order to avoid transferring ink and debris from the contact area to the nozzles, do not go past the edge of the print head. Use an many fresh swabs as necessary. Clean until no ink shows on the swab. b. Lightly dampen a fresh swab and wipe the nozzle area. Wipe in one direction only (do not wipe back and forth).
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of the print head. d. Wipe the area dry with a dry swab before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the print head. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing.
Chapter 11 Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 11. Close the ink cartridge access door. Cause: The print head or ink cartridges were not installed or incorrectly installed. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Non-HP cartridge Solution: Follow the prompts on the display to continue, or replace the indicated ink cartridges. CAUTION: HP recommends that you do not remove an ink cartridge until a replacement is ready to install. HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested with HP printers to help you easily produce great results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP supplies.
Chapter 11 Previously used genuine HP cartridge Solution: Check the print quality of the current print job. If it is not satisfactory, try cleaning the print head to see if that improves the quality. Follow the prompts on the display or computer screen to continue. For more information, see: “Clean the print head” on page 64 NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality.
3. The print carriage moves to the middle of the product. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. To remove the ink cartridges a. Push in the tab on the ink cartridge you want to replace to release it from the slot. b. Pull the ink cartridge up and then toward you out of its slot to remove it. Troubleshooting c. Repeat steps a and b to until all ink cartridges are removed.
Chapter 11 5. Lift the latch handle on the print carriage until it stops. 6. Remove the print head by lifting it up. 7. Clean the print head. There are three areas of the print head that need to be cleaned; the nozzle area,the edge between the nozzles and contacts, and the electrical contact area. 1 Nozzles 2 Edge between nozzles and contacts 3 Electrical contacts Troubleshooting CAUTION: Touch the nozzle and the electrical contact areas only with swabs and not with your finger.
To clean the print head a. Lightly dampen a cotton swab and wipe the electrical contact area from the bottom to the top. In order to avoid transferring ink and debris from the contact area to the nozzles, do not go past the edge of the print head. Use an many fresh swabs as necessary. Clean until no ink shows on the swab. b. Lightly dampen a fresh swab and wipe the nozzle area. Wipe in one direction only (do not wipe back and forth).
Chapter 11 c. Use a fresh swab to wipe any accumulated ink and debris from the edge of the print head. d. Wipe the area dry with a dry swab before proceeding to the next step. 8. Make sure the latch handle is raised, and then reinsert the print head. 9. Carefully lower the latch handle. NOTE: Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems printing.
Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 11. Close the ink cartridge access door. Cause: The print head or ink cartridges were not installed correctly. If this did not solve the issue, try the next solution. Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support.
Chapter 11 Reinstall the print head. To reinstall the print head 1. Make sure that the product is turned on. 2. Open the ink cartridge access door by lifting from the front center of the product, until the door locks into place. 3. The print carriage moves to the middle of the product. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. To remove the ink cartridges a. Push in the tab on the ink cartridge you want to replace to release it from the slot.
b. Pull the ink cartridge up and then toward you out of its slot to remove it. c. Repeat steps a and b to until all ink cartridges are removed. 5. Lift the latch handle on the print carriage until it stops. Troubleshooting 6. Remove the print head by lifting it up.
Chapter 11 7. Clean the print head. There are three areas of the print head that need to be cleaned; the nozzle area,the edge between the nozzles and contacts, and the electrical contact area. 1 Nozzles 2 Edge between nozzles and contacts 3 Electrical contacts CAUTION: Touch the nozzle and the electrical contact areas only with swabs and not with your finger. To clean the print head a. Lightly dampen a cotton swab and wipe the electrical contact area from the bottom to the top.
c. Use a fresh swab to wipe any accumulated ink and debris from the edge of the print head. Troubleshooting d. Wipe the area dry with a dry swab before proceeding to the next step.
Chapter 11 8. Clean the electrical contacts in the product. To clean the electrical contacts in the product a. Dampen a cotton swab with water. b. Clean the electrical contacts in the product by wiping with the swab from the bottom to the top. Use as many fresh swabs as necessary. Clean until no ink shows on the swab. c. Wipe the area dry with a dry swab before proceeding to the next step. 9. Make sure the latch handle is raised, and then reinsert the print head. 10. Carefully lower the latch handle.
11. Reinsert the ink cartridges. To reinsert the ink cartridges ▲ Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place and is seated firmly in the slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing. 12. Close the ink cartridge access door. Cause: There was a problem with the print head. If this did not solve the issue, try the next solution.
Chapter 11 Problem with printer preparation Solution: Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock failed and the product was not able to service the print head as scheduled. Try cleaning the print head to see if that improves the quality. For more information, see: “Clean the print head” on page 64 Cause: The product was turned off improperly. Sensor issue Try the following solutions to resolve the issue.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7.
Chapter 11 The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. c. Repeat steps a and b for each ink cartridge. 5.
6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge sensor window and needed to be cleaned.
Chapter 11 Solution 2: Check if all ink cartridges are properly installed Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed 1. Make sure the product is turned on. 2. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place. The print carriage moves to the center of the product.
6. If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved. • If the message has not gone away, proceed to the next step. • If none of the ink cartridges were sticking up, proceed to the next step. 7.
Chapter 11 11. Reinstall the ink cartridge. It should now snap down into place. 12. Close the ink cartridge access door, and check if the error message has gone away. 13. If you still receive the error message, turn the product off, and then on again. For more information, see: “Replace the ink cartridges” on page 61 Cause: One or more of the ink cartridges were installed incorrectly. If this did not solve the issue, try the next solution.
3. Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge to release it from the slot. 4. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts 5. Wipe the contacts with a dry swab or lint-free cloth.
Chapter 11 7. Use a dry swab or lint-free cloth to wipe the contacts. 8. Reinstall the ink cartridge. 9. Close the ink cartridge door, and check if the error message has gone away. 10. If you still receive the error message, turn the product off, and then on again. Check to see if your ink cartridge is still under warranty and the end of warranty date has not been reached. • • If the end of warranty date has been reached, purchase a new ink cartridge.
Sensor failure Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved. • • • Solution 1: Clean the sensor Solution 2: Clean the sensor windows on the ink cartridges Solution 3: Contact HP support Solution 1: Clean the sensor Solution: Clean the sensor.
Chapter 11 4. Locate the sensor inside the product. The sensor is a square, black plastic part slightly larger than a pencil eraser, just to the left of the print carriage. 5. Wipe the sensor with a dry swab or lint-free cloth. 6. Close the ink cartridge access door, and check if the error message has been resolved. 7. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up and covered the sensor.
The print carriage moves to the center of the product. NOTE: Wait until the print carriage stops moving before proceeding. 4. Remove all of the ink cartridges and place them on a piece of paper with the ink openings pointing up. To remove the ink cartridges a. Press the tab on the ink cartridge to release it, and then remove it from the slot. b. Place the ink cartridge on a sheet of paper with the ink opening pointing up. Troubleshooting c. Repeat steps a and b for each ink cartridge. 5.
Chapter 11 6. Install each ink cartridge in its slot. Press it down until the tab snaps into place. Match the color and icon on each ink cartridge label to the color and icon on the slot for that ink cartridge. 7. Close the ink cartridge access door, and check if the error has been resolved. 8. If you still receive the error message, turn the product off, and then on again. Cause: Ink might have built up on the ink cartridge sensor window and needed to be cleaned.
12 HP warranty and support HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart.
Chapter 12 Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. HP warranty and support 2. 3. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers.
HP support by phone For a list of support phone numbers, see the printed documentation that came with the product. • Phone support period • Placing a call • After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply.
Chapter 12 HP Quick Exchange Service (Japan) HP warranty and support For instructions on how to pack your product for exchange, see “Pack the HP Photosmart” on page 208.
If, after contacting HP support or returning to the point of purchase, you are requested to send the HP Photosmart in for service, make sure you remove and keep the following items before returning your product: • The control panel faceplate • The power cord, USB cable, and any other cable connected to the HP Photosmart CAUTION: The replacement HP Photosmart will not be shipped with a power cord. Store the power cord in a safe place until the replacement HP Photosmart arrives.
Chapter 12 HP warranty and support 4. Retain the control panel faceplate. Do not return the control panel faceplate with the product. CAUTION: The replacement product might not come with a control panel faceplate. Store your control panel faceplate in a safe place, and when the replacement product arrives, reattach your control panel faceplate. You must attach your control panel faceplate to use the control panel functions on the replacement product.
13 Technical information The technical specifications and international regulatory information for the HP Photosmart are provided in this section. For additional specifications, see the printed documentation that came with the HP Photosmart. This section contains the following topics: • Specifications • Environmental product stewardship program • Regulatory notices Specifications Technical specifications for the HP Photosmart are provided in this section.
Chapter 13 (continued) Type Paper weight Input tray* Output tray† Photo tray* (252 gsm) * † Maximum capacity. Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. * NOTE: For a complete list of supported media sizes, see the printer driver.
Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of product life. Material safety data sheets Material safety data sheets (MSDS) can be obtained from the HP Web site at: www.hp.com/go/msds Recycling program HP offers an increasing number of product return and recycling programs in many countries/regions, and partners with some of the largest electronic recycling centers throughout the world.
Chapter 13 English Français Deutsch Italiano Español Česky Dansk Bortskaffelse af affaldsudstyr for brugere i private husholdninger i EU Dette symbol på produktet eller på dets emballage indikerer, at produktet ikke må bortskaffes sammen med andet husholdningsaffald. I stedet er det dit ansvar at bortskaffe affaldsudstyr ved at aflevere det på dertil beregnede indsamlingssteder med henblik på genbrug af elektrisk og elektronisk affaldsudstyr.
Regulatory notices The HP Photosmart meets product requirements from regulatory agencies in your country/region.
Chapter 13 FCC statement FCC statement The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be brought to the attention of users of this product. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Technical information Toxic and hazardous substance table Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. It identifies the product, manufacturer’s name and address, and applicable specifications recognized in the European community.
Chapter 13 HP Photosmart D5400 Printer series declaration of conformity Technical information 216 Technical information
Index A4 paper, load 18 addresses, print 48 after the support period 205 align printer 64 communication problems test failed 146 two-way communication lost 147 connection problems device not found 146 HP All-in-One will not turn on 70 connection types supported printer sharing 11 control panel buttons 6 features 6 crop photos 55 customer support warranty 203, 205 B D 10 x 15 cm photo paper specifications 209 13 x 18 cm photo paper load 20 2 pages on 1, print 45 4 pages on 1, print 45 4 x 6 inch (10 x 1
replace 61 tips 59 ink levels, check 60 ink supplies purchase 67 ink, removing ink from skin and clothing 65 install software, troubleshoot 69 invalid file name 136 iron-on transfers 47 J jams, paper 29 L Index labels load 24 specifications 209 landscape orientation 34 left arrow 6 legal paper load 18 specifications 209 letter paper load 18 specifications 209 load 13 x 18 cm photo paper 20 5 x 7 inch photo paper 20 A4 paper 18 envelopes 23 full-size paper 18 greeting cards 24 Hagaki 21 index cards 21 ir
Index Q quality print 34 R Readme file 69 recycle ink cartridges 211 regulatory notices declaration of conformity (European Economic Area) 215 regulatory model identification number 213 reinstall software 79 removing ink from skin and clothing 65 replace ink cartridges 61 reports self-test 65 resolution print 34 right arrow 6 S saturation, change in print 35 save photos to computer 55 self-test report 65 set print options 32, 36 ship your product 207 smeared ink 82 software application, print from 31 sof
Index 220
