Owners manual

4. Make sure that you do not have too many USB devices drawing power from the chain. Disconnect all of
the devices from the chain, and connect the cable directly to the USB port on the computer.
5. Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all
of the devices from the chain, and then connect the cable directly to the USB port on the computer.
NOTE: The iMac keyboard is a nonpowered USB hub.
You are using a generic printer driver when using a USB connection
If you connected the USB cable before you installed the software, you might be using a generic printer driver
instead of the driver for this product.
1. Delete the generic printer driver.
2. Reinstall the software from the product CD. Do not connect the USB cable until the software installation
program prompts you.
3. If multiple printers are installed, make sure that you have selected the correct printer in the Format For
pop-up menu in the Print dialog box.
156 Chapter 9 Solve problems ENWW