Owners manual
Product software issues (OS X)
The printer driver is not listed in the Print & Scan list
1. Make sure that the product .GZ le is in the following hard-drive folder: Library/Printers/PPDs/
Contents/Resources
. If necessary, reinstall the software.
2. If the .GZ le is in the folder, the PPD le might be corrupt. Delete the PPD le and then reinstall the
software.
The product name does not appear in the product list in the Print & Scan list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a conguration page to check the product name. Verify that the name on the conguration page
matches the product name in the Print & Scan list.
3. Replace the USB or ethernet cable with a high-quality cable.
The printer driver does not automatically set up the selected product in the Print &
Scan list
1. Make sure that the cables are connected correctly and the product is on.
2. Make sure that the product .GZ le is in the following hard-drive folder: Library/Printers/PPDs/
Contents/Resources. If necessary, reinstall the software.
3. If the GZ le is in the folder, the PPD le might be corrupt. Delete the le and then reinstall the software.
4. Replace the USB or ehternet cable with a high-quality cable.
A print job was not sent to the product that you wanted
1. Open the print queue and restart the print job.
2. Another product with the same or similar name might have received your print job. Print a conguration
page to check the product name. Verify that the name on the conguration page matches the product
name in the Printers & Scanners list.
When connected with a USB cable, the product does not appear in the Print & Scan
list after the driver is selected.
Software troubleshooting
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Make sure that your Mac operating system is OS X v10.9 or later.
Hardware troubleshooting
1. Make sure that the product is turned on.
2. Make sure that the USB cable is connected correctly.
3. Make sure that you are using the appropriate high-speed USB cable.
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