Owners manual
The wireless connection does not work after moving the wireless router or product
Make sure that the router or product connects to the same network that your computer connects to.
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Reports , and then touch Network Conguration Page to print the report.
4. Compare the service set identier (SSID) on the conguration report to the SSID in the printer
conguration for your computer.
5. If the SSIDs are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for your product.
Cannot connect more computers to the wireless product
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure the product is turned on and in the ready state.
3. Turn o any third-party rewalls on your computer.
4. Make sure that the wireless network is working correctly.
a. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
b.
On the control panel dashboard, touch .
c. Touch Reports , and then touch Web Access Report to print the report.
5. Make sure that the correct port or product is selected.
●
For printers installed without the fully featured installer:
a. From the list of printers on your computer, right-click the name of this product, click Printer
Properties, and then open the Ports tab.
b. Make sure the box is checked next to Virtual printer port for USB.
●
If you installed the printer software from 123.hp.com/pagewide (recommended) or from the HP
software CD provided with the printer, you can view or change the product IP address using the
following steps:
a. Click Start.
b. Click All Programs.
c. Click HP.
152 Chapter 9 Solve problems ENWW