Owners manual

Recommended action
●
Cancel the current job. Turn the product o and then on. Try sending the job again.
●
If the error reoccurs, cancel the job and turn the product o and then on a second time. The product
might not have enough memory for some jobs.
No dial tone.
Description
The product could not detect a dial tone.
Recommended action
●
Check for a dial tone on the phone line by touching the Start Fax button.
●
Unplug the telephone cord from both the product and the wall and replug the cord.
●
Make sure that you are using the telephone cord that came with the product.
●
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
●
Make sure that the phone cord from the wall telephone jack is plugged into the line-in port.
●
Plug the product phone cord into a port for another phone line.
●
Check the phone line by printing the Run Fax Test . On the control panel, touch the Fax application folder,
and in the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test veries that
the phone cord is connected to the correct port and that the phone line has a signal. The product prints a
report with the results.
NOTE: This product is not designed to be connected to a digital PBX or VOIP system. Disable Dial Tone
Detection and try again.
If the error persists, visit HP Customer Support or review the support yer that came in the product box.
No fax answer. Canceled send.
Description
Attempts to redial a fax number failed, or the No Answer Redial option was turned o.
Recommended action
●
Call the recipient to ensure that the fax machine is on and ready.
●
Check that you are dialing the correct fax number.
●
Check that the redial option is enabled.
●
Unplug the telephone cord from both the product and the wall and replug the cord.
●
Unplug the product telephone cord from the wall, plug in a telephone, and try making a voice call.
●
Make sure that the phone cord from the wall telephone jack is plugged into the line-in port.
●
Connect the product to a dierent phone line.
Plug the product phone cord into a jack for another phone line.
ENWW Fax issues 143