Owners manual

a. Print a conguration page from the control panel Reports menu to obtain the current rmware
date code.
b. Go to the HP website .
Click the Support link.
Click the Software and Driver link.
In the Enter my HP model number eld, type the product model number, and click the Find
my product button.
Click the link for your operating system.
Scroll to the Firmware section of the table.
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If the listed version matches the version on the conguration page, you have the most
current version.
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If the versions are dierent, download the rmware upgrade and update the rmware
on the product following the onscreen instructions.
NOTE: The product must be connected to a computer with internet access to upgrade
rmware.
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Resend the fax.
4. Verify that the fax was set up when the product software was installed.
From the computer, in the HP program folder, run the Fax Setup Utility.
5. Verify that the telephone service supports analog fax.
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If using ISDN or digital PBX, contact your service provider for information about conguring to an
analog fax line.
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If using a VoIP service, change the Fax Speed setting to Slow (9600 bps) or disable Fast (33600 bps)
from the control panel. Ask if your service provider supports fax and for the recommended fax
modem speed. Some companies might require an adapter.
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If using a DSL service, ensure that a lter is included on the phone line connection to the product.
Contact the DSL service provider or purchase a DSL lter if you do not have one. If a DSL lter is
installed, try another since these lters can be defective.
6. If the error persists, nd more detailed problem-solving solutions in the sections that follow this one.
Change error correction and fax speed
Set the fax-error-correction mode
Usually, the product monitors the signals on the telephone line while it is sending or receiving a fax. If the
product detects an error during the transmission and the error-correction setting is On , the product can
request that the portion of the fax be resent. The factory-set default for error correction is On .
You should turn o error correction only if you are having trouble sending or receiving a fax, and you are
willing to accept the errors in the transmission. Turning o the setting might be useful when you are trying to
send a fax overseas or receive one from overseas, or if you are using a satellite telephone connection.
138 Chapter 9 Solve problems ENWW