Owners manual

Align the printhead
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Printer Maintenance, and then touch Align Printhead.
Print a print-quality report
Run a Print Quality report and follow the instructions. For more information, see Information pages.
Scan issues
HP Print and Scan Doctor The HP Print and Scan Doctor is a utility that will try to diagnose and x the issue automatically.
NOTE: HP Print and Scan Doctor
NOTE: The HP Print and Scan Doctor and the HP online troubleshooting wizards may not be available in all
languages.
Tips for copy and scan success
Fax issues
Fax troubleshooting checklist
Several possible xes are available. After each recommended action, retry faxing to see if the problem is
resolved.
For best results during fax problem solving, make sure the line from the product is plugged directly into the
wall phone port. Disconnect all other devices that are connected to the product.
1. Verify that the telephone cord is plugged into the correct port on the back of the product.
2. Check the phone line by using the fax test. On the control panel, touch the Fax application folder, and in
the display, touch the Setup icon. Then, touch Tools and touch Run Fax Test. This test veries that the
phone cord is connected to the correct port and that the phone line has a signal. The product prints a
report with the results.
The report contains the following possible results:
●
Pass: The report contains all of the current fax settings for review.
●
Fail: The cord is in the wrong port. The report contains suggestions for how to resolve the issue.
●
Not run: The phone line is not active. The report contains suggestions for how to resolve the issue.
3. Verify that the product rmware is current:
ENWW Scan issues 137