Owners manual

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The le that you want to print is not listed in the Memory Device Options menu
The Memory Device Options menu does not open when you insert the USB accessory
1. You might be using a USB storage device or a le system that this product does not support. Save the
les on a standard USB storage device that uses File Allocation Table (FAT) le systems. The product
supports FAT12, FAT16, and FAT32 USB storage accessories.
2. If another menu is already open, close that menu and then reinsert the USB storage device.
3. The USB storage device might have multiple partitions. (Some USB storage device manufacturers install
software on the accessory that creates partitions, similar to a CD.) Reformat the USB storage device to
remove the partitions, or use a
dierent USB storage device.
4. The USB storage device might require more power than the product can provide.
a. Remove the USB storage device.
b. Turn the product o and then on.
c. Use a USB storage device that has its own power supply or that requires less power.
5. The USB storage device might not be functioning correctly.
a. Remove the USB storage device.
b. Turn the product o and then on.
c. Try printing from another USB storage device.
The le does not print from the USB storage device
1. Make sure paper is in the tray.
2. Check the control panel for messages. If paper is jammed in the product, clear the jam.
The le that you want to print is not listed in the Memory Device Options menu
1. You might be trying to print a le type that the USB printing feature does not support. The product
supports .DOC, .DOCX, .JPEG, .JPG, .PDF, PNG, .PPT, .PPTX, and .TIFF le types.
2. You might have too many les in a single folder on the USB storage accessory. Reduce the number of
les in the folder by moving them to subfolders.
3. You might be using a character set for the le name that the product does not support. In this case, the
product replaces the le names with characters from a dierent character set. Rename the les using
ASCII characters.
Improve print quality
You can prevent most print-quality problems by following these guidelines.
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Check for genuine HP cartridges
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Use paper that meets HP specications
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Use the correct paper type setting in the printer driver
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Use the printer driver that best meets your printing needs
134 Chapter 9 Solve problems ENWW