Owners manual

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If the control panel does not indicate the product is ready, turn the product o and then on again.
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If the control panel indicates the product is ready, try sending the job again.
2. If the control panel indicates the product has an error, resolve the error and then try to print a test page
from the control panel. If the test page prints, there may be a communication problem between the
product and the computer you are trying to print from.
3. Make sure the cables are all connected correctly. If the product is connected to a network, check the
following items:
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Check the light next to the network connection on the product. If the network is active, the light is
green.
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Make sure that you are using a network cable and not a phone cord to connect to the network.
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Make sure the network router, hub, or switch is turned on and that it is working correctly.
4. Install the HP software from 123.hp.com/pagewide (recommended) or from the HP software CD
provided with the printer. Using generic printer drivers can cause delays clearing jobs from the print
queue.
5. From the list of printers on your computer, right-click the name of this product, click Properties , and
open the Ports tab.
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If you are using a network cable to connect to the network, make sure the printer name listed on
the Ports tab matches the product name on the product conguration page.
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If you are using a USB cable and are connecting to a wireless network, make sure the box is
checked next to Virtual printer port for USB.
6. If you are using a personal rewall system on the computer, it might be blocking communication with
the product. Try temporarily disabling the rewall to see if it is the source of the problem.
7. If your computer or the product is connected to a wireless network, low signal quality or interference
might be delaying print jobs.
The product prints slowly
If the product prints, but it seems slow, try the following solutions.
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Make sure the computer meets the minimum specications for this product. For a list of specications,
visit HP Customer Support .
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If the paper type setting is not correct for the type of paper you are using, change the setting to the
correct paper type.
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If your computer or the product is connected to a wireless network, low signal quality or interference
might be delaying print jobs.
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If Quiet Mode is on, turn it o. This mode slows down the print speed. For more information, see Quiet
Mode.
Plug-and-print USB issues
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The Memory Device Options menu does not open when you insert the USB accessory
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The le does not print from the USB storage device
ENWW Printing issues 133