Manual

Align the printhead
1. Open the control panel dashboard (swipe the dashboard tab at the top of any screen downward, or
touch the dashboard area on the home screen).
2.
On the control panel dashboard, touch .
3. Touch Printer Maintenance, and then touch Align Printhead.
Print a print-quality report
Run a Print Quality report and follow the instructions. For more information, see Information pages.
Connectivity issues
Solve USB direct-connect problems
If you have connected the product directly to a computer, check the USB cable.
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Verify that the cable is connected to the computer and to the product.
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Verify that the cable is not longer than 5 m (16.4 ft). Try using a shorter cable.
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Verify that the cable is working correctly by connecting it with another product. Replace the cable if
necessary.
Solve network problems
Check the following items to verify that the product is communicating with the network. Before beginning,
print a conguration page from the control panel and locate the product IP address that is listed on this page.
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Poor physical connection
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The computer is using the incorrect IP address for the product
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The computer is unable to communicate with the product
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The product is using incorrect link and duplex settings for the network
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New software programs might be causing compatibility problems
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The computer or workstation might be set up incorrectly
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The product is disabled, or other network settings are incorrect
Poor physical connection
1. Verify that the product is attached to the correct ethernet port using the proper cable.
2. Verify that cable connections are securely attached.
3. Look at the Ethernet port on the back of the product, and verify that the amber activity light and the
green link-status light are active.
4. If the problem continues, try a dierent cable or port on the network router, switch, or hub.
92 Chapter 7 Solve problems ENWW