HP Deskjet D1500 series Windows Help
HP Deskjet D1500 Printer series HP Photosmart Software Help
© 2007 Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services.
1 Welcome....................................................................................................................................5 2 Special features........................................................................................................................7 3 Get started Printer at a glance......................................................................................................................8 Power button and light.................................................
Contents Printing shortcuts......................................................................................................................35 Create printing shortcuts....................................................................................................36 Delete printing shortcuts.....................................................................................................36 Set the page order........................................................................................
Contents 11 Troubleshooting Error messages........................................................................................................................57 Print cartridge error messages...........................................................................................57 Incorrect print cartridge or print cartridge missing........................................................57 Print cartridge problem message................................................................................
Document is misprinted............................................................................................................97 Text and images are misaligned.........................................................................................97 Document is printed off-center or at an angle....................................................................98 Parts of the document are missing or printed in the wrong place.......................................98 Envelope is printed at an angle.....
Welcome Welcome to the HP Deskjet D1500 Printer series Help. For details on how to use your computer and the printer together, see the following table and select an appropriate topic. You can also use the table of contents pane on the left to locate information. If you are using the product with a Windows 2000 computer, some features may not be available. For more information, see Notice to Windows 2000 users.
Chapter 1 (continued) Section Description HP inkjet supplies recycling program Find out how to recycle print cartridges.
Special features Congratulations! The HP Deskjet is equipped with several exciting features: • • • • User friendly: Easy to install and operate. Borderless printing: Print 4 x 6 inch photos to the edges of the paper by using the borderless printing feature. For information, see Print borderless photos. Estimated ink levels: Know the approximate ink level of each print cartridge with the Estimated Ink Levels option in the printer Toolbox. For information, see View estimated ink levels.
3 Get started • • • • • Printer at a glance Power button and light Paper tray Print cartridges Ink-backup mode Printer at a glance Click the links below to learn about the printer features.
1 USB port Power button and light Use the Power button to turn the printer on and off. It can take a few seconds for the printer to turn on after you press the Power button. 1 Power button and light The Power light flashes when the printer is processing. CAUTION: Always use the Power button to turn the printer on and off. Using a power strip, surge protector, or a wall-mounted switch to turn the printer on and off might cause printer failure.
Chapter 3 Unfold the paper tray To unfold the paper tray 1. Raise the printer cover. 2. Lower the paper tray. 3. Fold out the tray extension. 4. Lower the printer cover.
Use the paper tray Print on different sizes of media by sliding the paper guide to the right or to the left. The printer deposits printed pages on the top of the paper tray. Print cartridges Two print cartridges can be used with the printer. 1 Tri-color print cartridge 2 Black print cartridge NOTE: Your printer might be packaged with only a tri-color print cartridge. For better results, install a black print cartridge in addition to the tri-color print cartridge.
Chapter 3 You can find the selection number in three places: • Selection number label: Look at the label on the print cartridge that you are replacing. 1 • • Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer.
To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts. Touching these parts will result in clogs, ink failure, and bad electrical connections. Do not remove the copper strips. They are required electrical contacts.
4 Connect the printer • USB Connect the printer USB The printer connects to the computer with a universal serial bus (USB) cable. NOTE: For best printing performance, use a USB 2.0 compatible cable. For instructions about connecting the printer with a USB cable, see the Setup Guide that came with the printer. NOTE: A USB cable might not be packaged with your printer.
5 Print photos The printer software offers several features that make printing digital photos easier and improve photo quality. Learn how to print photos Print borderless photos. Print photos with a border. Learn how to perform other photo printing tasks • Print an Exif Print-formatted photo if you have Exif Print-enabled software. Prevent photo paper from curling by following the photo paper storage and handling guidelines. Save money and ink when printing photos by using HP Everyday Photo Paper.
Chapter 5 3. Place the photo paper in the right side of the tray. The side to be printed on should face down and the short edge should point towards the printer. If you are using photo paper that has a tear-off tab, verify that the tab is pointing away from the printer. 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper.
5. If necessary, change the HP Real Life Technologies photo fix setting. 6. Select any other print settings that you want, and then click OK. If you printed on photo paper with a tear-off tab, remove the tab to make the document completely borderless. Print photos with a border NOTE: If you are using the product with a Windows 2000 computer, some features may not be available. For more information, see Notice to Windows 2000 users. Guidelines • For maximum fade resistance, use HP Premium Plus Photo Paper.
Chapter 5 4. Push the paper into the printer until it stops. 5. Slide the paper guide firmly against the edge of the paper. Print photos 1 Small photos 2 Large photos Print NOTE: If your software program includes a photo printing feature, follow the instructions that are provided with the software program. Otherwise, follow these instructions. 1. Open the photo in a software program that allows editing, such as HP Photosmart Software. 2. Open the Printer Properties dialog box. 3.
HP Real Life Technologies photo fix HP Real Life Technologies enhance the quality of your printed photos. In most cases, you do not need to change the Basic default print setting. The Basic setting sharpens the images that you print, and improves the quality and clarity of low resolution images, such as those downloaded from the Internet. You can change the setting to Full if the images that you print are under exposed or over exposed, contain dark areas or red eye, or have colors that appear washed out.
Chapter 5 5. In the Print Quality drop-down list, click Normal or Best. NOTE: For maximum dpi quality, go to the Advanced tab, and then select Enabled from the Maximum dpi drop-down list. For more information, see Maximum dpi. 6. Select any other print settings that you want, and then click OK. The printer software automatically optimizes the printed image. Store and handle photo paper Follow these instructions to maintain the quality of HP brand photo paper.
6 Print other documents E-mail Documents Letters Envelopes Postcards Index cards Labels Transparencies Brochures Greeting cards Booklets Posters Iron-on transfers Printing tips: Minimize your cost and effort while maximizing the quality of your printouts with printing tips. Print e-mail Guidelines Do not exceed the paper tray capacity: 80 sheets of plain paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray.
Chapter 6 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing or Fast/Economical Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
3. Push the paper into the printer until it stops. NOTE: The paper will extend over the edge of the tray. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click General Everyday Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4.
Chapter 6 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Presentation Printing, and then specify the following print settings: • Paper Type: Plain paper • Paper Size: An appropriate paper size 4. Select any other print settings that you want, and then click OK.
3. Push the envelopes into the printer until they stop. 4. Slide the paper guide firmly against the edge of the envelopes. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then select the following print settings: • Paper Type: Plain paper • Size: An appropriate envelope size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Chapter 6 Print 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Paper Type: Click More, click Specialty Papers, and then select an appropriate card type. • Print Quality: Normal or Best • Size: An appropriate card size 3. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box.
Print labels Guidelines • Use only paper, plastic, or clear labels that are designed specifically for inkjet printers. • Use only full sheets of labels. • Avoid using labels that are sticky, wrinkled, or pulling away from the protective backing. • Do not exceed the paper tray capacity: 15 sheets of labels (use only Letter or A4-size sheets). Prepare to print 1. Slide the paper guide all the way to the left. 2. Fan the edges of the label sheets to separate them, and then align the edges. 3.
Chapter 6 Print transparencies Guidelines • For great results, use HP Premium Inkjet Transparency Film. • Do not exceed the paper tray capacity: 20 transparencies. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place the transparencies in the right side of the tray. The side to be printed should face down and the adhesive strip should face up and toward the printer. 3.
3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. Specify the following print settings: • Print Quality: Best • Paper Type: Click More, and then select an appropriate HP inkjet paper. • Orientation: Portrait or Landscape • Size: An appropriate paper size • Two-sided printing: Manual For more information, see Two-sided printing. 4. Click OK to print.
Chapter 6 4. Push the cards into the printer until they stop. 5. Slide the paper guide firmly against the edge of the cards. Print NOTE: If your software program includes a greeting card printing feature, follow the instructions that are provided with the software program. Otherwise, follow the instructions below. 1. Open the Printer Properties dialog box. 2.
Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3. Push the paper into the printer until it stops. 4. Slide the paper guide firmly against the edge of the paper. Print other documents Print 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts list, click Two-sided (Duplex) Printing. 4.
Chapter 6 Print posters Guidelines • For poster printing, sections of the poster are automatically arranged on individual sheets that can be taped together. After the sections of a poster have been printed, trim the edges of the sheets and tape the sheets together. • Do not exceed the paper tray capacity: 80 sheets of paper. Prepare to print 1. Slide the paper guide all the way to the left. 2. Place plain paper in the right side of the tray. The side to be printed on should face down. 3.
6. Check that the number of tiles that are selected matches the number of sheets for the poster, and then click OK. 7. Select any other print settings that you want, and then click OK. Use the What's This? help to learn about the features that appear in the Printer Properties dialog box. Print iron-on transfers Guidelines • When printing a mirror image, the text and the pictures are horizontally reversed from what is displayed on the computer screen.
Chapter 6 1. Open the Printer Properties dialog box. 2. Click the Features tab, and then specify the following print settings: • Print Quality: Normal or Best • Paper Type: Click More, click Specialty Papers, and then click Other specialty paper. • Size: An appropriate paper size 3. Click the Advanced tab. 4. Click Printer Features, and then set Mirror Image to On. NOTE: Some iron-on transfer software programs do not require you to print a mirror image. 5.
7 Printing tips Check your printer • • Connect the printer to your computer. Print a test page. Save time • • Use the Printing shortcuts tab. Set the order that the pages print. Save money • • • • • Use Fast/Economical printing. Print multiple pages on a single sheet of paper. Print in grayscale. Print a two-sided document. Save money and ink when printing photos by using HP Everyday Photo Paper. Enhance the quality of prints • • • • • • • Preview the document before printing it.
Chapter 7 NOTE: When you select a printing shortcut the appropriate printing options are automatically displayed. You can leave them as is or change them.
NOTE: Only the shortcuts that you have created can be deleted. The original HP shortcuts cannot be deleted. Set the page order The page order determines the order in which your multipage documents print. To set the page order 1. Open the Printer Properties dialog box. 2. Click the Advanced tab. 3. Click Document Options, and then click Layout Options. 4. Select one of the following Page Order options: • Front to back: Prints the first page of the document last.
Chapter 7 Print multiple pages on a single sheet of paper You can print up to 16 pages on a single sheet of paper. To print multiple pages on a single sheet of paper 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3. In the Pages Per Sheet drop-down list, select the number of pages that you want to appear on each sheet of paper. 4. In the Page Order drop-down list, select a layout for the pages. A preview of the page order is displayed at the top of the Features tab. 5.
Two-sided printing Use two-sided printing, also called duplexing, to print on both sides of the paper. Printing on both sides of the paper is not only economical, but environmentally conscious as well. To print a two-sided document 1. Open the Printer Properties dialog box. 2. Click the Printing Shortcuts tab. 3. In the Printing Shortcuts drop-down list, click Two-sided (Duplex) Printing. 4. In the Print On Both Sides drop-down list, click Manually. 5.
Chapter 7 4. Select any other print settings that you want, and then click OK. Before the document prints, a preview is displayed. 5. Do one of the following: • Click OK to print the document. • Click Cancel to cancel the print job. Adjust the print settings as needed before printing the document. Set a custom paper size Use the Custom Paper Size dialog box to print on a special paper size. NOTE: This feature is not available for all paper types. To define a custom paper size 1.
Print quality settings • Fast Draft produces draft-quality output at the fastest printing speed, while using the least amount of ink. • Normal provides the best balance between print quality and speed and is appropriate for most documents. • Best provides the best balance between high quality and speed and can be used for high quality prints. For most documents, the Best setting prints more slowly than the Normal setting.
Chapter 7 3. In the Printer Features area, select Enabled from the Maximum dpi drop-down list. NOTE: To disable maximum dpi mode, select Disabled from the drop-down list. 4. Click the Features tab. 5. In the Paper Type drop-down list, click More, and then select the appropriate paper type. 6. In the Print Quality drop-down list, click Maximum dpi. NOTE: To view the maximum dpi that the HP Deskjet printer will print, click Resolution. 7. Select any other print settings that you want, and then click OK.
4. Select the following check boxes: • Flip Pages Up • Preserve Layout 5. Select any other print settings that you want, and then click OK. The printer prints the odd-numbered pages first. 6. After the odd-numbered pages have been printed, reload the printed pages, with the printed side facing up according to the document orientation, portrait or landscape. Figure 7-1 Portrait Figure 7-2 Landscape 7. Click Continue to print the even-numbered pages.
Chapter 7 3. Make sure the product is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you want to include in the printout. For example, in Internet Explorer, click the Options tab to select options such as As laid out on screen, Only the selected frame, and Print all linked documents. 5. Click Print or OK to print the Web page. TIP: To print Web pages correctly, you might need to set your print orientation to Landscape.
Printer software • • • • • Make the HP Deskjet the default printer. Set the default print settings for all documents. Use the Printer Properties dialog box to select printing options. Use the What's This? help to learn more about specific print settings. Download printer software updates for the latest features and improvements. Printer software 8 Make the HP Deskjet the default printer You can set the HP Deskjet as the default printer to use from any software program.
Chapter 8 To save time when printing, set the default print settings to options that you use often. That way, you do not have to specify the options every time you use the printer. To change the default print settings 1. Double-click the HP Digital Imaging Monitor icon on the right side of the Windows taskbar. Printer software 1 HP Digital Imaging Monitor icon The HP Solution Center is displayed. 2. In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. 3.
NOTE: The path to the Printer Properties dialog box can vary depending on the software program you are using. What's This? help Printer software Use the What's This? help to learn about the features that you see on the Printer Properties dialog box. What's This? help Use What's This? help to learn more about the available printing options. To use What's This? help 1. Move the cursor over the feature that you want to learn more about. 2. Click the right mouse button. The What's This box is displayed. 3.
9 Maintenance • • • • • • • • • Install print cartridges Align the print cartridges Automatically clean print cartridges View estimated ink levels Maintain the printer body Remove ink from your skin and clothing Manually clean print cartridges Maintain print cartridges Printer Toolbox Install print cartridges When you need to replace print cartridges, make sure you have the correct print cartridges for your printer, and then install them in the print cartridge carriage.
You can find the selection number in three places: Selection number label: Look at the label on the print cartridge that you are replacing. 1 • • Selection number label Printer documentation: For a list of print cartridge selection numbers, see the reference guide that came with the printer. Print Cartridge Information dialog box: For a list of print cartridge selection numbers, open the printer Toolbox, click the Estimated Ink Level tab, and then click the Print Cartridge Information button.
Chapter 9 4. Slide the print cartridge out of the carriage. 1 Press the Power button 2 Open the printer cover 3 Push down on the print cartridge 4 Slide the print cartridge out of the carriage Maintenance 5. Remove the replacement print cartridge from its packaging and carefully remove the plastic tape. Hold the print cartridge so that the copper strip is on the bottom and facing toward the printer. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
1 Ink nozzles 2 Copper contacts Maintenance 6. Slide the print cartridge firmly into the carriage at a slight upward angle until you feel resistance. 7. Push the cartridge into the carriage. You hear a snap when the print cartridge is correctly positioned. 8. Close the printer cover. 9. Align the print cartridges for optimum print quality. For information about storing print cartridges, see Maintain print cartridges.
Chapter 9 3. Click Align the Print Cartridges. 4. Click Align, and then follow the onscreen instructions. The HP Deskjet prints a test page, aligns the print cartridges, and calibrates the printer. Recycle or discard the test page. Automatically clean print cartridges If your printed pages are faded or if they contain ink streaks, the print cartridges might be low on ink or might need to be cleaned. For more information, see View estimated ink levels.
Maintain the printer body Because the HP Deskjet ejects ink onto the paper in a fine mist, ink smudges will eventually appear. To remove smudges, stains, or dried ink from the exterior 1. Turn off the HP Deskjet, and then disconnect the power cord. 2. Wipe the outside of the HP Deskjet with a soft cloth that has been lightly moistened with water. CAUTION: Do not use any type of cleaning solution. Household cleaners and detergents might damage the printer finish. Keep all fluids away from the interior.
Chapter 9 To prepare to clean 1. Open the HP Deskjet cover. 2. Wait until the print cartridge carriage moves to the center of the HP Deskjet and is idle and quiet. 3. Remove the print cartridges and place them on a piece of paper, with the copper strips facing up. CAUTION: Do not leave the print cartridges outside the HP Deskjet for more than 30 minutes. To manually clean print cartridge contacts 1. Lightly moisten a cotton swab with distilled water and squeeze any excess water from the swab. 2.
• • • When you remove a print cartridge from the printer, store it in an airtight plastic container to protect your print cartridge and to prevent the ink from drying out. Keep all unused print cartridges in their original sealed packages until they are needed. Store print cartridges at room temperature (15° to 35° C or 59° to 95° F). Do not remove the plastic tape covering the ink nozzles until you are ready to install the print cartridge in the printer.
10 Shop for ink supplies To find the print cartridge reorder number, see the printed documentation that came with the HP Deskjet. You can also use the software that came with the HP Deskjet to find out the reorder number for the print cartridge. You can order print cartridges online from the HP Web site. Additionally, you can contact a local HP reseller to find out the correct print cartridge reorder number for your device and purchase print cartridges. To order HP papers and other supplies, go to www.hp.
11 Troubleshooting • • • • • • • • • • • • Error messages Installation problems Power light is on or flashing Printer does not print Document prints slowly Print cartridge problems Paper problems Photos do not print correctly Problems with borderless documents Print quality is poor Document is misprinted If you continue to have problems Error messages If an error message displays on the computer screen, check the following topics for a solution: • • • • • Print cartridge error messages "Paper Mismatch" o
Chapter 11 To resolve the problem, follow the instructions in Resolving print cartridge error messages. Print cartridge problem message The printer cannot print if the print cartridges are faulty, or if they are not installed properly. If you receive a message stating there is a problem with a print cartridge, follow the instructions in Resolving print cartridge error messages to resolve the problem.
Solution 1: Make sure you are using the correct print cartridges Solution: Check to make sure you are using the correct print cartridges for your product. For a list of compatible print cartridges, see the printed documentation that came with the product. If you are using print cartridges that are not compatible with the product, replace the indicated print cartridges with print cartridges that are compatible. If it appears that you are using the correct print cartridges, proceed to the next solution.
Chapter 11 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: The original HP ink in the indicated print cartridges has been depleted. Low on ink Solution: Ink level warnings and indicators provide estimates for planning purposes only.
removed from each print cartridge. When plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed. To remove plastic tape from a print cartridge ▲ Hold the print cartridge so that the copper strips are on the bottom and facing toward the printer, and then carefully remove the plastic tape. 1 Remove plastic tape CAUTION: Do not touch the print cartridge ink nozzles or copper contacts.
Chapter 11 6. Click Cancel on the Print dialog box. 7. Print the envelope using the Envelopes and Labels feature in Microsoft Word. The envelope should print without any errors. NOTE: When you are finished printing envelopes, set the paper size back to the default print settings. Out of paper If you receive an out of paper message, follow the guidelines in Out of paper. There was an error writing to USB port The printer might not be receiving correct data from another USB device or USB hub.
Solution: To resolve the problem 1. Make sure that no USB devices other than the printer, the keyboard, and the mouse are connected to the computer. 2. Disconnect and reconnect the USB cable. 3. Make sure that the printer is connected directly to a USB port on the computer (instead of through a USB hub). 4. If the installation program still does not locate the printer, replace the USB cable, and then continue to the next step. 5. Click Cancel, and then restart the computer. 6.
Chapter 11 Printer name does not appear Solution: If the printer software seems to install correctly, but the printer name does not appear in the list of printers when you click Print on the File menu or in the Printers folder in Control Panel, try reinstalling the printer software. To reinstall the printer software 1. Quit any antivirus programs or other software programs that are running on the computer. NOTE: To quit an antivirus program, follow the manufacturer’s instructions. 2.
What the flashing light means The Power light can flash for several reasons: • • • The printer cover is open. The printer is out of paper. A problem exists with the printer, such as a paper jam or a problem with a print cartridge. For information about clearing a paper jam, see Paper jam. If an error message appears Read the error message that explains the problem and its solution. If no error message appears Check the status of the printer by using the printer tools.
Chapter 11 Unable to print Try the following solutions: • • • • • • • • • Solution 1: Make sure the printer is turned on Solution 2: Print a test page Solution 3: Clear the print queue Solution 4: Check the printer cable connection Solution 5: Verify the printer driver configuration Solution 6: Check if the printer is paused or offline Solution 7: Clear the print queue manually Solution 8: Restart the print spooler Solution 9: Verify whether the software application is causing the problem Solution 1: Mak
Solution 3: Clear the print queue Solution: Restart your computer to clear the print queue. To clear the print queue 1. Restart your computer. 2. After the computer has restarted, check the print queue. a. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Chapter 11 Solution 5: Verify the printer driver configuration Solution: Check to make sure the product is set as the default printer and that it is using the correct printer driver. To verify that the product is set as the default printer 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers.
Solution 6: Check if the printer is paused or offline Solution: Check to make sure the product is not paused or offline. To check if the printer is paused or offline 1. Depending upon your operating system, do one of the following: • Windows Vista: On the Windows taskbar, click Start, click Control Panel, and then click Printers. • Windows XP: On the Windows taskbar, click Start, click Control Panel, and then click Printers and Faxes.
Chapter 11 Solution 8: Restart the print spooler Solution: Restart the print spooler. To stop and restart the print spooler 1. Depending upon your operating system, do one of the following: • Windows XP and Windows Vista: On the Windows taskbar, click Start, and then click Control Panel. • Windows 2000: On the Windows taskbar, click Start, point to Settings, and then click Control Panel. 2. Double-click Administrative Tools, and then double-click Services. 3.
If the printer still does not print 1. Select the topic below that best describes the problem: • Paper jam • Out of paper • Print cartridge carriage is stalled 2. If the printer still does not print, shut down, and then restart your computer. Document prints slowly Multiple software programs are open The computer resources are insufficient for the printer to print at its optimum speed. To increase printer speed, close all unnecessary software programs when printing.
Chapter 11 Resolving print cartridge error messages After you install a print cartridge, the Power light begins to blink. The printer will not print. One of the following messages may appear on your computer screen: Print Cartridge Problem Incorrect Print Cartridge(s) Incorrectly Installed Cartridge(s) Print Cartridge(s) Missing Work through the following sections in order. When the Power light stops blinking, you have solved the problem.
• • Check the electrical contacts for debris. Make sure all the clear nozzle protective tape has been removed. CAUTION: Do not attempt to remove the copper electrical strip! 5. Read the selection number on the print cartridge label and make sure it is compatible with your printer. Compatible print cartridges are listed in the reference guide that came with your printer. 1 Selection number 6. If the print cartridge has the wrong selection number, install a new print cartridge.
Chapter 11 Print cartridge carriage is stalled The print cartridge cradle (carriage) may get stuck on either side or in the middle of the printer. This is called a carriage stall. When this happens, the error message Print Cartridge Cradle is Stuck may appear.
Solution 3: Move the printer carriage Solution: If the printer carriage is still stuck, try moving it as described in the following procedure. To move the printer carriage 1. Press the Power button to turn off the printer, and then disconnect the power cord from the printer. 2. Open the printer cover and try to move the print carriage from side to side by hand. 1 3. 4. 5. 6. 7. Print carriage in the access door If the print carriage does not move, then your printer needs to be serviced.
Chapter 11 If this did not solve the issue, try the next solution. Solution 5: Remove and reinstall the print cartridges Solution: Improper placement or installation of the print cartridges can cause the printer carriage to stall. Remove and reinstall the print cartridges. For more information, see Installation instructions. Paper problems • • • • Paper jam Printer does not feed paper Out of paper Printer prints on multiple sheets at once Paper jam To clear a paper jam 1.
5. Remove the paper jam from the back of the printer, and then replace the rear access door securely. 6. If the paper jam cannot be removed from the back of the printer, raise the printer cover, remove the paper jam from the front of the printer, and then lower the cover. CAUTION: Remove the paper jam carefully as it is possible to damage the printer when removing paper from the front. 7. Reload paper in the paper tray. 8. Turn on the printer. 9. Reprint the document.
Chapter 11 Solution 1: Make sure the paper tray is not empty Solution: Cause: If the paper tray is empty, add more paper. The paper tray was empty. Solution 2: Check the rear door of the printer Solution: If you removed the rear door to clear a paper jam, replace it. Gently push the door forward until it snaps into place. Cause: The rear door was removed from the product. If this did not solve the issue, try the next solution.
9. Slide the paper-width and paper-length guides inward until they stop at the edges of the paper. NOTE: Do not overload in the paper tray. Make sure the stack of paper fits within the paper tray. 10. Make sure the print settings, paper size and type, match the paper loaded in the paper tray. See the following tasks for information about checking and changing these settings. 11. Try to print again. To set the paper size 1. Make sure you have paper loaded in the input tray. 2.
Chapter 11 Paper type Suggested paper size settings Letterhead Letter or A4 Panorama photo paper Appropriate listed panorama size (if listed sizes are not appropriate, you can specify a custom paper size) Photo papers 10 x 15 cm. (with tab), 4 x 6 in. (with tab), letter, A4, or appropriate listed size Transparency films Letter or A4 Custom-size papers Custom paper size To select a specific paper type 1. Open the Printer Properties dialog box. 2. Click the Features tab. 3.
To clean the rollers 1. Turn off the product and remove the power cord. 2. Remove the rear door to access the rollers. 3. Dip the lint-free cloth into the purified or distilled water, and squeeze any excess water from it. 4. Clean the rubber rollers to remove any dust or dirt buildup. 5. Replace the rear door. Gently push the door forward until it snaps into place. 6. Plug the power cord back in, and turn on the product. 7. Try to print again. Cause: The rollers were dirty and needed to be cleaned.
Chapter 11 Paper weight The printer might print on multiple sheets of paper at once if the paper is under the recommended paper weight. Use paper that is within the recommended specifications. For more information, see Paper weights. Paper might be loaded improperly The printer might print on multiple sheets of paper at once if the paper is loaded too far toward the back of the printer or if the paper guide is not positioned firmly against the paper.
• • • Streaks appear in a light portion of a photo Fading occurs on the edges of a photo Photo has an unwanted border Borderless printing guidelines When printing borderless photos or brochures, follow these guidelines: • • • • Verify that the paper size that is specified in the Paper Size drop-down list on the Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray. Select the appropriate paper type in the Paper Type drop-down list on the Printing Shortcuts tab.
Chapter 11 Streaks appear in a light portion of a photo If streaks appear in a light portion of a photo, approximately 63 mm (2.5 inches) from one of the long edges of the photo, try using maximum dpi mode to print the photo. For more information, see Maximum dpi. Fading occurs on the edges of a photo Verify that the photo paper is not curled. If the photo paper is curled, place the paper in a plastic bag and gently bend it in the opposite direction of the curl until the paper lies flat.
For small photo paper If the printout has an unwanted border, try the following solutions: • • • • Align the print cartridges. Open the Printer Properties dialog box, click the Features tab, and verify that the selected paper size matches both the paper size that the photo is formatted for and the size of the paper that is loaded in the printer. Verify that no problem exists with the source image. For example, if you are printing a scanned image, verify that the image was not crooked when it was scanned.
Chapter 11 Print quality is poor If you are having problems with print quality, try the solutions in this section and observe the following guidelines: • • • • Replace refilled or empty cartridges. Check the device settings to make sure that the print mode and paper selection is correct for the paper and the task. For more information, see Select a paper type. Print and evaluate a self-test. For more information, see Print a test page.
Wrong, inaccurate, or bleeding colors If your printout has one of the following print quality problems, try the solutions in this section for help. • • • • • • • • • Colors look slightly different than what you expected. For example, the colors in your graphic or photo look one way on your computer screen, but print out differently. You expected to see one color in the printout, and a completely different color appeared. For example, magenta was replaced with cyan in your printout.
Chapter 11 For more information, see: • • Print other documents Store and handle photo paper Cause: The paper was loaded incorrectly, or it was wrinkled or too thick. If this did not solve the issue, try the next solution. Solution 3: Check the paper type Solution: HP recommends that you use HP Premium Papers or any other paper type that is appropriate for the product. Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper.
Solution 5: Check the print settings Solution: Check the print settings. • Check the print settings to see if the color settings are incorrect. For example, check to see if the document is set to print in grayscale. • Check the print quality setting and make sure it matches the type of paper loaded in the product. You might need to choose a lower print quality setting, if colors are running into each other.
Chapter 11 NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP print cartridges, go to: www.hp.com/go/anticounterfeit Cause: Non-HP ink was being used. If this did not solve the issue, try the next solution. Solution 2: Check the print settings Solution: Check the print settings.
The printout has a horizontal band of distortion near the bottom of a borderless print Try the following solutions if your borderless print has a blurry band or line on the bottom of it. NOTE: For this issue, there is not a problem with your ink supplies. Therefore, replacing the print cartridges is not necessary.
Chapter 11 Printouts have horizontal streaks or lines Try the following solutions if your printout has a lines, streaks, or marks on it that run sideto-side across the width of the page.
If this did not solve the issue, try the next solution. Solution 5: Clean the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges. NOTE: Ink level warnings and indicators provide estimates for planning purposes only. When you receive a low-ink warning message, consider having a replacement cartridge available to avoid possible printing delays. You do not need to replace the print cartridges until print quality becomes unacceptable.
Chapter 11 Always make sure the paper you are printing on is flat. For best results when printing images, use HP Premium Plus Photo Paper. For more information, see: Store and handle photo paper Cause: The wrong kind of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Clean the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges.
If this did not solve the issue, try the next solution. Solution 2: Check the resolution of the image Solution: Check the resolution of the image. If you are printing a photo or graphic, and the resolution is too low, it will be blurry or fuzzy when printed. If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed. Cause: The resolution of the image was low.
Chapter 11 Solution 2: Make sure only one type of paper is loaded Solution: Cause: Load only one type of paper at a time. More than one type of paper was loaded in the input tray. If this did not solve the issue, try the next solution. Solution 3: Check the rear door Solution: Cause: Make sure the rear door is securely installed. The rear door was not securely installed. Ink streaks on the back of the paper Try the following solutions if there is smeared ink on the back of your printout.
Paper is not picked up from the input tray Solution: Do one of the following: • • If the product is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray: • Remove the stack of paper from the input tray and verify that all the paper in the input tray is the same size and type. • Replace any paper that is ripped, dusty, wrinkled, or bent.
Chapter 11 Document is printed off-center or at an angle 1. Verify that only one type of paper is placed in the paper tray, and that the paper has been placed in the tray correctly. 2. Verify that the paper guide fits firmly against the edge of paper. 3. Reprint the document. Parts of the document are missing or printed in the wrong place Open the Printer Properties dialog box and confirm the following options: Tab Setting Portrait or Landscape: Verify the appropriate orientation.
HP support • Ink cartridge warranty information • • Support process HP support by phone Ink cartridge warranty information The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with. During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached.
Appendix A HP support by phone • Phone support period • Placing a call • After the phone support period Phone support period HP support One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Placing a call Call HP support while you are in front of the computer and the HP Deskjet.
B Technical information • Printer specifications • • Notice to Windows 2000 users Environmental product stewardship program • Regulatory notices Printer specifications The HP Deskjet has the following specifications and requirements. Physical specifications Printer dimension (with the tray extended): 140 mm high x 422 mm wide x 315.76 mm deep (5.5 inches high x 16.6 inches wide x 12.43 inches deep) Printer weight (without print cartridges): 2.04 kg (4.
Appendix B remove using common tools. High priority parts have been designed to access quickly for efficient disassembly and repair. For more information, visit HP’s Commitment to the Environment Web site at: www.hp.com/hpinfo/globalcitizenship/environment/index.
ENERGY STAR is a U.S. registered service mark of the U.S. EPA. As an ENERGY STAR partner, HP has determined that this product meets ENERGY STAR guidelines for energy efficiency. For more information on ENERGY STAR guidelines, go to the following Web site: Technical information www.energystar.
Appendix B Disposal of waste equipment by users in private households in the European Union Technical information 104 Technical information
Regulatory notices • • • • • • • FCC statement LED indicator statement Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Toxic and hazardous substance table HP Deskjet D1500 Printer series declaration of conformity Technical information FCC statement LED indicator statement Regulatory notices 105
Appendix B Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Technical information Notice to users in Japan about the power cord Toxic and hazardous substance table 106 Technical information
Technical information HP Deskjet D1500 Printer series declaration of conformity Regulatory notices 107
Index A E accessibility 2 after the support period 100 aligning print cartridges 51 e-mail printing 21 envelope printing 24 environment Environmental product stewardship program 101 Environmental information material safety data sheets 102 paper use 102 plastics 102 recycling program 102 error messages out of paper 77 print cartridge errors 57 estimated ink level 52 Exif Print 19 B booklet printing 30 borderless printing 83 bound two-sided printing 42 brochure printing 28 buttons Power button 9 C calli
Index printer name does not appear 64 printer prints on multiple sheets at once 81 printer properties 46 printer software downloading updates 47 printer specifications 101 printer Toolbox 55 printer troubleshooting 57 printing 4800 x 1200 optimized dpi 41 booklets 30 borderless photos 15 bound two-sided printing 42 brochures 28 custom paper size 40 digital photos 19 documents 22 e-mails 21 envelopes 24 Exif Print 19 fast/economical 37 general everyday printing 39 grayscale 38 greeting cards 29 high quality
parts of the document are missing or in wrong place 98 photo printing problems 82 poor print quality 86 printer 57 printer does not feed paper 77 printer is not printing 65 printer is stalled 74 printer name does not appear 64 streaks on photo 84 text and images are misaligned 97 unwanted border on photo 84 two-sided printing 39 U Unknown Device message 63 updates downloading for software 47 HP Photosmart Software 47 USB connecting the printer 14 W Web pages, print 43 What's This help 47 Index 110
