HP LaserJet Pro 500 color MFP M570 - User Guide

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Make sure the telephone line and phone wall jack are active by connecting a telephone and checking for
a dial tone.
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Make sure that the telephone cord is connected to the “line” port on the product.
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Check the phone line by running a fax test from the control panel.
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If the error persists, contact HP. See
www.hp.com/support/lj500colorMFPM570 or the support flyer that
came in the product box.
The Communication error message appears
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Ask the sender to send the fax again or send at a later time when line conditions have improved.
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Disconnect the product telephone cord from the wall, connect a telephone to the phone jack on the wall,
and try making a call. Plug the product phone cord into a jack for another phone line.
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Try a different phone cord.
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Set the Fax Speed option to the Slow(V.29) or Medium(V.17) setting.
a. From the Home screen on the product control panel, touch the Setup
button.
b. Open the Fax Setup menu.
c. Open the Advanced Setup menu.
d. Open the Fax Speed menu.
e. Select the correct setting.
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Turn off the Error Correction feature to prevent automatic error correction.
NOTE: Turning off the Error Correction feature can reduce image quality.
a. From the Home screen on the product control panel, touch the Setup button.
b. Open the Service menu.
c. Open the Fax Service menu.
d. Open the Error Correction menu.
e. Select the Off setting.
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Print the Fax Activity Log report from the control panel to determine if the error occurs with a specific
fax number.
a. Touch the Fax button, and then touch the Fax Menu button.
b. Open the Fax Reports menu.
c. Open the Fax Activity Log menu.
d. Select the Print Log Now option.
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If the error persists, contact HP. See
www.hp.com/support/lj500colorMFPM570 or the support flyer that
came in the product box.
216 Chapter 9 Solve problems ENWW