HP LaserJet Pro 500 color MFP M570 - User Guide

Table Of Contents
Step 4: Check the paper .................................................................................................................. 165
Step 5: Check the software ............................................................................................................. 165
Step 6: Test print functionality ....................................................................................................... 165
Step 7: Test copy functionality ....................................................................................................... 165
Step 8: Test the fax functionality ................................................................................................... 166
Step 9: Check the toner cartridge ................................................................................................... 166
Step 10: Try sending a print job from a computer ......................................................................... 166
Step 11: Verify that the product is on the network ........................................................................ 166
Restore the factory-set defaults ...................................................................................................................... 167
Control panel help system ................................................................................................................................ 168
Paper feeds incorrectly or becomes jammed ................................................................................................... 169
The product does not pick up paper ............................................................................................... 169
The product picks up multiple sheets of paper .............................................................................. 169
The document feeder jams, skews, or picks up multiple sheets of paper .................................... 169
Prevent paper jams from the paper trays ...................................................................................... 170
Clear jams .......................................................................................................................................................... 171
Jam locations .................................................................................................................................. 171
Clear jams in the document feeder ................................................................................................. 172
Clear jams in the output bin area .................................................................................................... 174
Clear jams in Tray 1 ......................................................................................................................... 175
Clear jams in Tray 2 ......................................................................................................................... 177
Clear jams in the right door ............................................................................................................. 178
Clear jams in optional Tray 3 .......................................................................................................... 182
Clear jams in the lower right door (Tray 3) ..................................................................................... 183
Improve print quality ......................................................................................................................................... 184
Print from a different software program ....................................................................................... 184
Set the paper-type setting for the print job ................................................................................... 1 84
Check the paper-type setting (Windows) ..................................................................... 184
Check the paper-type setting (Mac OS X) ..................................................................... 185
Check the toner-cartridge status ................................................................................................... 185
Calibrate the product to align the colors ........................................................................................ 185
Print a cleaning page ...................................................................................................................... 185
Perform additional print quality troubleshooting ......................................................................... 186
Print the print quality page .......................................................................................... 186
Interpret the print quality page .................................................................................... 186
Inspect the toner cartridge for damage ......................................................................................... 187
Check the paper and printing environment .................................................................................... 187
Use paper that meets HP specifications ...................................................................... 187
Check the product environment ................................................................................... 188
Check the EconoMode settings ....................................................................................................... 188
Adjust color settings (Windows) ..................................................................................................... 189
ENWW ix