User Guide
8 Mengatasi masalah
Dukungan HP...........................................................................................................................83
Mendapatkan dukungan elektronik.....................................................................................84
Dukungan HP melalui telepon............................................................................................84
Sebelum menghubungi.................................................................................................85
Jangka waktu dukungan telepon..................................................................................85
Nomor dukungan telepon.............................................................................................85
Setelah jangka waktu dukungan telepon......................................................................87
Tips dan sumber rujukan untuk mengatasi masalah umum.....................................................87
Mengatasi masalah printer.......................................................................................................87
Printer tiba-tiba mati............................................................................................................88
Printer tiba-tiba mengeluarkan suara-suara yang mengganggu........................................88
Penyetelan tidak berhasil...................................................................................................88
Printer tidak merespons (tidak ada yang dicetak)..............................................................88
Printer mencetak dengan lambat........................................................................................89
Halaman kosong atau tercetak sebagian...........................................................................90
Sesuatu hilang atau salah pada halaman..........................................................................91
Penempatan teks atau gambar salah.................................................................................91
Mengatasi masalah kualitas cetak............................................................................................92
Mengatasi masalah pengumpanan kertas................................................................................95
Mengatasi masalah penyalinan................................................................................................96
Salinan tidak keluar............................................................................................................97
Salinan kosong...................................................................................................................97
Ukuran diperkecil................................................................................................................97
Kualitas penyalinan buruk .................................................................................................98
Printer mencetak setengah halaman, lalu mengeluarkan kertas........................................99
Kertas tidak sesuai.............................................................................................................99
Mengatasi masalah pemindaian...............................................................................................99
Pemindai tidak melakukan apapun...................................................................................100
Pemindaian berlangsung terlalu lama..............................................................................100
Bagian dari dokumen tidak terpindai atau ada teks yang hilang......................................101
Teks tidak dapat diedit......................................................................................................101
Pesan galat ditampilkan...................................................................................................102
Kualitas gambar terpindai buruk.......................................................................................103
Terlihat cacat pemindaian................................................................................................104
Mengatasi masalah faks.........................................................................................................104
Uji faks gagal....................................................................................................................105
Mengatasi masalah menggunakan HP ePrint dan situs web HP...........................................120
Mengatasi masalah menggunakan HP ePrint (HP Officejet 4620 e-All-in-One series)....120
Mengatasi masalah menggunakan situs web HP.............................................................121
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