User Manual
After printing, the paper has wrinkles or there is too much ink
This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from
thinnest to thickest are:
● Plain Paper
● Coated Paper
● Heavyweight Coated Paper
For other print-quality problems, see Troubleshooting print-quality issues on page 93.
Printer printed on the wrong paper type
If the printer prints your job before you were able to load your desired paper, you may have Any selected for the
Paper Type in the printer driver. When Any is selected the printer will print immediately on whichever paper is
loaded. Load your desired paper, see Paper handling on page 28, and select your paper type specically in the
driver.
● In the Windows driver dialog: Click the Paper/Quality tab, then select your paper type from the Paper Type
list.
● In the Mac OS X Print dialog: Click the Paper/Quality panel, then select your paper type from the Paper Type
list.
NOTE: Any is the driver default.
Paper mismatch
If the paper currently loaded in the printer is not suitable for a particular job, the printer stops and waits for you
to decide what to do. There are several ways in which the loaded paper may be considered unsuitable:
● The paper type is not as specied for the job.
● The paper source (roll, multi-sheet tray, or manual feed) is not as specied for the job.
● The paper size is smaller than specied for the job.
If you do not specify these things for a particular job, the printer will print on whatever paper is loaded.
If the printer stops for a paper mismatch, you can decide among the following alternatives:
● Load the correct paper and resume printing.
● Print the job on the already-loaded paper. The print may be clipped if the paper is not large enough.
● Cancel the job.
Roll has jammed
When a paper jam occurs, you normally see a message about it in the front-panel display.
1. Open the top cover.
ENWW Printer printed on the wrong paper type 87