User Manual

Ink marks on the paper ......................................................................................................................................................... 99
Black ink comes o when you touch the print ................................................................................................................ 100
Edges of objects are stepped or not sharp ...................................................................................................................... 100
Edges of objects are darker than expected ..................................................................................................................... 100
Vertical lines of dierent colors ......................................................................................................................................... 101
White spots on the print ..................................................................................................................................................... 101
Colors are inaccurate ........................................................................................................................................................... 101
Colors are fading .................................................................................................................................................................. 101
Image is incomplete (clipped at the bottom) .................................................................................................................. 102
Image is clipped ................................................................................................................................................................... 102
Some objects are missing from the printed image ........................................................................................................ 102
A PDF le is clipped or objects are missing ...................................................................................................................... 103
If you still have a problem .................................................................................................................................................. 103
13 Troubleshooting ink cartridge and printhead issues ................................................................................................................... 104
Cannot insert an ink cartridge ........................................................................................................................................... 105
Ink cartridge status messages .......................................................................................................................................... 105
Cannot insert the printhead ............................................................................................................................................... 105
14 Troubleshooting data communication issues ............................................................................................................................... 106
Communication failures between computer and printer .............................................................................................. 107
Wired network issues .......................................................................................................................................................... 108
Wireless network issues ..................................................................................................................................................... 108
Mobile Printing issues ......................................................................................................................................................... 111
Network conguration page .............................................................................................................................................. 111
15 Troubleshooting general printer issues ......................................................................................................................................... 113
Printer does not start .......................................................................................................................................................... 114
Printer does not print .......................................................................................................................................................... 114
Printer seems slow .............................................................................................................................................................. 114
Front panel is frozen ........................................................................................................................................................... 115
Cannot access the Embedded Web Server ...................................................................................................................... 115
Alerts ...................................................................................................................................................................................... 115
16 Front-panel error messages ............................................................................................................................................................ 116
17 HP Customer Care .............................................................................................................................................................................. 118
Introduction .......................................................................................................................................................................... 119
HP Professional Services .................................................................................................................................................... 119
HP Proactive Support .......................................................................................................................................................... 120
Customer Self Repair .......................................................................................................................................................... 120
Contact HP Support ............................................................................................................................................................. 121
vi ENWW