User Manual
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
● Review the troubleshooting suggestions in this guide.
● Review the relevant driver documentation.
● If you have installed third-party software drivers and RIPs, see their documentation.
● If you call one of the HP oices, please have the following information available to help us answer your
questions more quickly:
● The product you are using (the product number and the serial number, found on the label at the back
of the product)
● If there is an error code on the front panel, note it down; see Front-panel error messages on page 116
● The computer you are using
● Any special equipment or software you are using (for example, spoolers, networks, switch-boxes,
modems or special software drivers)
●
The cable you are using (by part number) and where you purchased it
● The type of interface used on your product (USB, network, or Wi-Fi)
● The software name and version you are currently using
● If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Conguration, Usage Report and “all pages above” from Service Information (see The
printer’s internal prints on page 11)
Telephone number
Your HP Support telephone number is available on the Web: visit http://welcome.hp.com/country/us/en/
wwcontact_us.html.
ENWW Contact HP Support 121