User Manual
Introduction
HP Customer Care oers award-winning support to ensure you get the most from your HP DesignJet, providing
comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services
include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone
and Web support, software updates and self-maintenance services. To nd out more about HP Customer Care,
please visit us at http://www.hp.com/go/graphic-arts or call us on the telephone (see Contact HP Support
on page 121).
TIP: By taking just a few minutes to register, you can improve your experience with HP and enjoy more eicient
support. Click http://register.hp.com/ to start. Also click http://www.hp.com/go/alerts to get connected with
DesignJet updates, including product xes and enhancements.
HP Professional Services
HP Support Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from your
HP DesignJet printers and solutions.
Join the HP community at the HP Support Center, your large-format printing community, for 24×7 access to:
● Multimedia tutorials
● Step-by-step how-to guides
● Downloads: the latest printer rmware, drivers, software, etc.
● Technical support: online troubleshooting, customer care contacts and more
● Workows and detailed advice for completing various printing tasks from particular software applications
● Forums for direct contact with the experts, both HP and your colleagues
● Warranty tracking online, for your peace of mind
● Latest product information: printers, supplies, accessories, software, etc.
● Supplies Center for all you need to know about ink and paper
The HP Support Center can be found at http://www.hp.com/go/T120/support or http://www.hp.com/go/T520/
support.
By customizing your registration for the products you have purchased and your type of business, and by setting
your communication preferences, you decide the information you need.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printer's warranty beyond the standard period.
They include remote support. On-site service is also provided if necessary, with two alternative response-time
options:
● Next business day
● Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, visit http://www.hp.com/go/printservices.
ENWW Introduction 119