User Manual
Table 16-1 Text messages (continued)
Message Recommendation
Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead. See
Replace the printhead on page 70.
NOTE: The error message does not permit returning to the home
screen to start the printhead replacement. Instead, press Show
more.
Relled or depleted cartridge detected Check the cartridge.
Used cartridges might not have enough ink to complete startup.
Open ink door to replace the cartridges.
A new printhead has been inserted without a new set of ink
cartridges. Replace the cartridges not marked as new. See Replace
an ink cartridge on page 64.
Wrong le format. The le format is incorrect or not supported. The printer cannot
process the job, which will be discarded.
Out of memory. The printer cannot complete the job. Resend the job, selecting Send
job as bitmap in the driver: go to the Advanced tab, then Document
options > Printer features.
Table 16-2 Numerical error codes
Error code Recommendation
01.1:10 Restart the printer.
02:10 There may be a paper or carriage jam. Check and clear the paper path if necessary.
03.0:10 The battery of the real-time clock has expired; contact HP Support. See Contact HP Support
on page 121.
08:10, 11:10, 17:10 Restart the printer.
21:10 There may be a paper or carriage jam. Check and clear the paper path if necessary.
21.1:10 Restart the printer.
41:10, 41.1:10, 42:10, 42.1:10,
45:10
There may be a paper or carriage jam. Check and clear the paper path if necessary.
51.1:10, 55:10 Restart the printer.
79:04 Restart the printer. If the problem persists, update the rmware. See Firmware update on page 76.
85.1:10, 85.2:10 Restart the printer.
87:10 There may be a paper or carriage jam. Check and clear the paper path if necessary. Also clean the
carriage encoder strip; see Clean the encoder strip on page 75.
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