User Manual

16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, follow the
advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the
recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support
on page 121.
Table 16-1 Text messages
Message Recommendation
[Color] cartridge has expired Replace the cartridge. See Replace an ink cartridge on page 64.
[Color] cartridge is low on ink Ensure that you have a new cartridge of the same color ready.
[Color] cartridge is very low on ink Ensure that you have a new cartridge of the same color ready.
Depleted cartridges must be replaced to resume printing Replace the cartridges as needed. See Replace an ink cartridge
on page 64.
Ink system failure Contact HP Support. See Contact HP Support on page 121.
Maintenance 1 advised Contact HP Support. See Contact HP Support on page 121.
Maintenance 2 advised Contact HP Support. See Contact HP Support on page 121.
Maintenance 3 advised Contact HP Support. See Contact HP Support on page 121.
One or more cartridges appear to be missing or damaged Insert cartridges of the correct color as needed. See Replace an ink
cartridge on page 64.
Paper jam See Roll has jammed on page 87 or Multi-sheet tray has jammed
on page 89.
Paper width is smaller than the minimum size supported by the
selected paper source. Load cancelled.
Remove the paper and load paper of the correct size.
Loaded paper is too wide. Manual unload required. Remove the paper manually and load paper of the correct size.
Paper too far from lateral load line. Please try again. Remove and reload the paper.
Please manually unload roll paper and try again. Rewind the roll manually.
Single sheet is loaded with too much skew. Press Eject to unload
paper.
Remove and reload the paper.
The current job has been cancelled because the roll is out of paper.
Load the roll and send the job again.
Load a new roll.
You are printing a multipage job. Load another sheet to continue
printing or cancel the job.
Load another single sheet.
Multi-sheet tray is out of paper. Load paper in multi-sheet tray and
press OK to continue printing or cancel the job.
Load paper into the multi-sheet tray.
End of roll has been reached. It is not possible to load the roll. Load a new roll.
116 Chapter 16 Front-panel error messages ENWW