User Manual

3. Restart components of the wireless network.
Turn o the router and the printer, and then turn them back on in this order: router rst and then the
printer. If you still are unable to connect, turn o the router, printer, and your computer. Sometimes, turning
o the power and then turning it back on can solve a network communication issue.
4. Run the Wireless Network Test.
For wireless networking issues, run the Wireless Network Test. To print a Wireless Network Test page, tap
, then Settings > Print Wireless Network Test. If a problem is detected, the printed test report includes
recommendations that could help to solve the problem.
Advanced wireless network troubleshooting
If you have tried the above suggestions and are still unable to connect to your printer to the wireless network, try
the following:
1. Make sure that your computer's wireless networking has been turned on. For more information, see the
documentation that came with your computer.
2. If you are not using a unique network name (SSID), then it is possible that your computer could be
connected to a nearby network that is not yours. The following steps can help you to determine whether
your computer is connected to your network.
Windows
a. Click Start, click Control Panel, point to Network Connections, then click View Network Status and
Tasks.
– or –
Click Start, then Settings, click Control Panel, double-click Network Connections, click the View menu,
then select Details.
Leave the network dialog box open while you continue to the next step.
b. Disconnect the power cord from the wireless router. The connection status of your computer should
change to Not Connected.
c. Reconnect the power cord to the wireless router. The connection status should change to Connected.
Mac OS X
▲ Click the AirPort icon in the menu bar at the top of the screen. From the menu that appears, you can
determine if the AirPort is turned on and which wireless network your computer is connected to.
TIP: For more detailed information about your AirPort connection, click System Preferences in the
Dock, then click Network. If the wireless connection is working correctly, a green dot appears next to
AirPort in the list of connections. For more information, click the Help button in the window.
If you are unable to get your computer connected to your network, contact the person who set up your
network or the router manufacturer as there may be a hardware issue with your router or computer.
If you are able to access the Internet and are using a computer running Windows, you can also access
HP Network Assistant at http://www.hp.com/sbso/wireless/tools-setup.html? jumpid=reg_R1002_USEN
for help in setting up a network (this website is available in English only).
3. Print the printer's Wireless Conguration page (see Network conguration page on page 111). After the
page has been printed, check the Network Status and URL. The Network Status is Ready if the printer is
actively connected to a network, or Oine if it is not (in the latter case, run the Wireless Network Test). The
URL is the network address assigned to the printer by your router; you need it to connect to the printer's
Embedded Web Server.
ENWW Wireless network issues 109