User Manual
Wired network issues
If you are unable to install the HP software provided with the printer, check that:
● All cable connections to the computer and the printer are secure.
● The network is operational and the network hub is turned on.
● All applications, including virus protection programs, spyware protection programs, and rewalls, are
closed or disabled for computers running Windows.
● The printer is installed on the same subnet as the computers that use the printer.
If the installation program cannot discover the printer, print the network conguration page, and enter the IP
address manually in the installation program. For more information, see Network conguration page
on page 111.
Though it is not recommended that you assign a static IP address to the printer, you might resolve some
installation problems (such as a conict with a personal rewall) by doing so. See Communication failures
between computer and printer on page 107
Network port created does not match printer IP address (Windows)
If you are using a computer running Windows, make sure that the network ports created in the printer driver
match the printer's IP address.
1. Print the printer’s network conguration page.
2. Click Start, point to Settings, then click Printers or Printers and Faxes.
– or –
Click Start, click Control Panel, then double-click Printers.
3. Right-click the printer icon, click Properties, and then click the Ports tab.
4. Select the TCP/IP port for the printer, and then click Congure Port.
5. Compare the IP address listed in the dialog box and make sure it matches the IP address listed on the
network conguration page. If the IP addresses are dierent, change the IP address in the dialog box to
match the address on the network conguration page.
6. Click OK twice to save the settings and close the dialog boxes.
Wireless network issues
1. Make sure the wireless (802.11) light at the top left of the front panel is turned on .
If the blue light is not lit, the wireless capabilities may not have been turned on. To turn on wireless, tap
, then Settings > Wireless > On.
2. Make sure that an Ethernet cable has not been connected to the printer. Connecting an Ethernet cable
turns o the printer's wireless capabilities.
108 Chapter 14 Troubleshooting data communication issues ENWW