HP DesignJet T120 and T520 Printer Series User Guide
© Copyright 2012, 2018 HP Development Company, L.P. Edition 5 Legal notices Trademarks The information contained herein is subject to change without notice. Adobe®, Acrobat®, and Adobe Photoshop® are trademarks of Adobe Systems Incorporated. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Introduction ............................................................................................................................................................................................... 1 Safety precautions ................................................................................................................................................................... 2 Using this guide ..................................................................................
Change the language of the HP Utility ................................................................................................................................ 24 Change the sleep mode setting ........................................................................................................................................... 24 Change the auto-off setting .............................................................................................................................................
Clean the exterior of the printer .......................................................................................................................................... 68 Print Quality Diagnostic Report ............................................................................................................................................ 68 Clean the printhead ............................................................................................................................................
Ink marks on the paper ......................................................................................................................................................... 99 Black ink comes off when you touch the print ................................................................................................................ 100 Edges of objects are stepped or not sharp ......................................................................................................................
18 Printer specifications ......................................................................................................................................................................... 122 Functional specifications .................................................................................................................................................... 123 Mobile Printing specifications ......................................................................................................
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1 ENWW Introduction ● Safety precautions ● Using this guide ● Printer models ● Main features ● Main components ● Front panel ● Printer software ● Mobile Printing ● Turn the printer on and off ● The printer’s internal prints 1
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from being damaged. Follow these precautions at all times: ● Use the power supply voltage specified on the label. Avoid overloading the printer's electrical outlet with multiple devices. ● Do not disassemble or repair the printer yourself. Contact your local HP Service Representative for service, see Contact HP Support on page 121. ● Use only the electrical cord supplied by HP with the printer.
Troubleshooting These chapters help you solve problems that may occur while printing; they include the following topics: ● Troubleshooting paper issues on page 83 ● Troubleshooting print-quality issues on page 93 ● Troubleshooting ink cartridge and printhead issues on page 104 ● Troubleshooting data communication issues on page 106 ● Troubleshooting general printer issues on page 113 ● Front-panel error messages on page 116 Accessories, support and specifications These chapters, Accessories on p
Main features Your printer is a color inkjet printer designed for printing high-quality images on paper up to 610 mm (24 in) or 914 mm (36 in) wide.
Main components Front view (T520 except T520-24T) 1. Multi-sheet tray extenders 2. Top cover 3. Output tray extenders 4. Bin 5. Output platen 6. Ink cartridges 7. Ink cartridge cover 8. Front panel 9. Printhead carriage 10.
Rear view (T520 except T520-24T) 1. Roll cover 2. Communication ports 3. Power socket 4. Multi-sheet tray Rear view (T120 and T520-24T) 6 1. Blue stop 2. Spindle 3.
Communication ports 1. Hi-Speed USB device port, to connect a computer 2. Fast Ethernet port, to connect to a network Front panel The front panel is a touch-sensitive screen with a graphical user interface; it is located on the front left of the printer. It gives you complete control of your printer: from the front panel, you can print, view information about the printer, change printer settings, perform calibrations and tests, and so on.
● Tap to go to the previous item. ● Tap to go to the next item. ● Tap to go back to the previous screen. ● Tap to cancel the current process. Home screen dynamic icons The following items are displayed only on the home screen: ● At the top left of the home screen is a message telling you which paper source is active. ● Tap ● Tap to view Web Services status and display your printer’s email address. to view connectivity status information and to perform network configuration.
● The Embedded Web Server allows you to: ● Manage the printer from a remote computer ● View the status of the ink cartridges, the printhead, and the paper ● Access the HP Support Center, see HP Support Center on page 119 ● Update the printer's firmware, see Firmware update on page 76 ● Perform alignments and troubleshooting ● Change various printer settings ● Manage e-mail notifications See Access the Embedded Web Server on page 23.
Turn the printer on and off If you wish to turn the printer on or off, the normal and recommended method is to use the power key on the front panel. However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to unplug the power cord. To turn it back on, plug in the power cord. When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printhead. Preparing the printhead takes about 75 seconds.
The printer’s internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel. Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded paper should be at least A4 portrait—210 mm (8.27 in) wide—otherwise the print may be clipped. To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print you want.
2 12 Connecting the printer ● Choose which connection method to use ● Connect the printer to your network ● Connect a computer to the printer by network (Windows) ● Connect a computer to the printer by USB cable (Windows) ● Connect a computer to the printer by network (Mac OS X) ● Connect a computer to the printer by USB cable (Mac OS X) Chapter 2 Connecting the printer ENWW
Choose which connection method to use The following methods can be used to connect your printer. Connection type Speed Cable length Other factors Wireless Moderate; varies according to conditions (distance to router, interference, number of wireless clients, network topology, etc.
Before you begin, check your equipment: ● The printer should be set up and on. ● The Ethernet switch or router should be on and functioning correctly. ● The printer and the computer should be connected to the network (see Connect the printer to your network on page 13). The printer can be connected by Ethernet or Wi-Fi. Now you can proceed to install the printer software and connect to your printer. Printer software installation 1.
5. Click USB Cable. NOTE: You can connect your printer and complete the installation later if you prefer. To do so, check the box marked I want to connect my printer after completing the setup wizard. 6. When prompted to do so, connect your computer to the printer with a certified USB cable. Ensure that the printer is turned on. 7. Follow the instructions on your screen to install the printer drivers and other HP software, such as the HP Utility. 8.
● If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list. ● If you cannot find your printer's name with a Bonjour connection type, check the box My printer is not in the list. Click Continue. 6. Continue following the instructions on the screen. TCP/IP connection 1.
Printer software installation The following instructions apply if you intend to print from software applications using a printer driver. See Printing on page 38 for alternative ways of printing. 1. Make sure the printer is either turned off, or disconnected from the computer. 2. Install the product software from http://www.hp.com/go/T120-T520/drivers. Follow the software installation instructions on your screen. 3. The printer software is installed, including the printer driver and the HP Utility. 4.
3 18 Setting up the printer ● Introduction ● Automatic firmware update ● Turn email notifications on and off ● Turn alerts on and off ● Control access to the Embedded Web Server ● Set Windows driver preferences ● Set up Web Services and Mobile Printing Chapter 3 Setting up the printer ENWW
Introduction This chapter describes various printer settings that the printer administrator may wish to control as soon as a new printer is assembled and ready for use. Automatic firmware update The printer can automatically check for a firmware update periodically (see Firmware update on page 76). Without an update, some Web Services may not be available. The Enable Web Services process includes the option to turn on automatic firmware updates from the printer's front panel or Embedded Web Server.
To access alert settings under Mac OS X ● Open HP Printer Monitor preferences, select your printer, and then Customize Alerts, so that you can set each individual alert to appear in specific cases and with a specific time interval. You can turn off alerts completely by unchecking the “Show monitor status in menu bar” box in the Notifications tab of the HP Printer Monitor preferences.
Set up Web Services and Mobile Printing 1. Make sure that your printer is correctly connected to the Internet. 2. Enable Web Services during initial setup of the printer, or later by tapping on the home screen and following the instructions on the front panel. The printer may need to restart if it has updated its firmware. 3. Optional step: Activate your account by clicking the activation link that you will receive by email. If you don’t see the message, remember to check your junk email folder. 4.
4 22 Personalizing the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility ● Change the language of the HP Utility ● Change the sleep mode setting ● Change the auto-off setting ● Change the front-panel display brightness ● Configure network settings ● Manage printer security ● Change your printer’s email address Chapter 4 Personalizing the printer ENWW
Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages: ● If you can understand the current front-panel display language, tap , then Printer preferences > Select language. ● If you cannot understand the current front-panel display language, start with the printer powered off. Press the power key to turn it on. When you see icons appear on the front panel, tap , then , then , then .
● Under Windows, start the HP Utility from your desktop shortcut or from Start > All Programs > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the HP DesignJet printers installed on your computer. ● Under Mac OS X, launch the HP Utility from your dock shortcut or by clicking STARTUP_DISK > Library > Printers > HP > Utilities > HP Utility. This launches the HP Utility, showing the HP DesignJet printers installed on your computer.
Configure network settings You can view and configure the network settings from the Embedded Web Server, the HP Utility or the front panel: ● From the Embedded Web Server: Click the Setup tab, then Networking. ● From the HP Utility: You can access the Embedded Web Server through the HP Utility. ● From the front panel: Tap , then Connectivity. The following options are available: ● Enable/Disable wireless turns the wireless connection on or off.
Create a firewall rule 1. Open the Embedded Web Server. 2. Click the Settings tab, then Firewall Rules. 3. Click New, and then follow the onscreen instructions. NOTE: After you click Apply, the connection to the Embedded Web Server might be temporarily disrupted for a short period of time. If the IP address was unchanged, the Embedded Web Server connection will be enabled again. However, if the IP address was changed, use the new IP address to open the Embedded Web Server.
Reset network settings To reset the administrator password and network settings, go to the front panel and tap , then Connectivity > Restore network defaults. NOTE: Print the network configuration page and check that the network settings have been reset. NOTE: Resetting the printer’s network settings also resets the printer’s firewall settings. Manage printer security When you have set up Web Services, the printer is in unlock mode.
5 28 Paper handling ● General paper-loading advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● Use the multi-sheet tray ● View information about the paper ● Maintain paper ● Change the drying time ● Turn the automatic cutter on and off ● Form feed with or without cutting Chapter 5 Paper handling ENWW
General paper-loading advice You can load paper into the printer in three different ways: from a roll, as a single sheet, or as a stack of single sheets from the multi-sheet tray. Only one of these methods can be used at a time, and switching from one to another is manual: it is not done automatically. CAUTION: moving. Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from CAUTION: All paper must be 280 mm (11 in) or wider.
2. Remove the spindle from the printer. WARNING! Do not insert your fingers into the spindle supports during the removal process. 3. The spindle has a stop at each end to keep the roll in position. The blue stop can be removed to mount a new roll; it slides along the spindle to hold rolls of different widths. Remove the blue paper stop from the end of the spindle. 4. If the roll is long, rest the spindle horizontally on a table and load the roll on the table. 5. Slide the new roll onto the spindle.
6. Put the blue paper stop on to the open end of the spindle, and push it towards the end of the roll. 7. Ensure the blue paper stop is pushed in as far as it goes. Check that there is no space between the roll and the stops at both ends. If you are a regular user of different paper types, you can change rolls more quickly if you preload rolls of different paper types on different spindles. Extra spindles are available for purchase, see Accessories on page 78.
4. If the edge of the roll is not straight or torn (sometimes due to tape used to hold end of the roll), pull the paper slightly and cut a straight edge. 5. Insert the edge of the paper into the printer. WARNING! Do not push your fingers inside the printer's paper path. 6. Roll the paper into the printer until you feel resistance and the paper flexes slightly. When the printer detects the paper, it beeps, and feeds in the paper automatically. 7.
Unload a roll If there is paper on the roll, you can unload it from the front panel: tap , then Unload roll. Afterwards, the multi-sheet tray will become the default active paper source. If the end of the paper is no longer attached to the core, the front panel asks you to unload the roll manually. After unloading, the multi-sheet tray is the default active paper source. Load a single sheet NOTE: Roll paper and single sheets use the same input slot in the printer. NOTE: Sheets of width 329 mm (12.
6. Align the sheet with the blue line. 7. Tap OK on the front panel to feed the paper into the printer. Guide the sheet into the printer; this is especially important with thicker papers. 8. The printer checks the alignment and measures the sheet. NOTE: 9. Depending on the width of the sheet, it feeds out the front of the printer. If the sheet is not correctly aligned, you may be asked to reload it.
ENWW 3. Adjust the output tray extensions depending on the length of the paper. 4. Load sheets of paper into the tray with the printed side facing outwards. Ensure that the sheets are all of the same size. 5. Adjust the tray to fit the width of the paper.
View information about the paper To view the loaded paper information, tap the icon of the active paper source. The following information is displayed on the front panel: ● Paper type you have selected ● Roll or sheet status ● Width of the paper in millimeters (estimated) If no roll and no single-sheet paper is loaded, the message Out of paper is displayed.
TIP: To cut roll paper while the automatic cutter is disabled, see Form feed with or without cutting on page 37. Form feed with or without cutting If you go to the front panel and tap , then Form feed and cut, the printer advances the paper and makes a straight cut across the front edge. There are at least two possible reasons why you might want to do this: ● To trim the leading edge of the paper if it is damaged or not straight. ● To feed and cut the paper when the automatic cutter has been disabled.
6 Printing ● 38 Mobile Printing – Print from mobile devices – Print by email (HP ePrint) ● Print with HP Click ● Printing from a computer using a printer driver – Advanced print settings – Color management Chapter 6 Printing ENWW
Mobile Printing You can print to your printer from many mobile devices and from almost any location. There are two main methods of Mobile Printing: ● Direct printing by connection to the same network ● Printing by e-mail Print from mobile devices You can print directly from the operating system of your mobile device, if your mobile device and printer are connected to the same network. For more information, see http://www.hp.com/go/designjetmobility.
In this way, you can print from anywhere with an Internet connection and email capability, without needing any printer driver. There are a few constraints that you should bear in mind: ● The attached files to be printed must be in PDF, JPEG, or TIFF formats. ● The maximum file size is 10 MB, but your email server may have a lower limit.
You can select print-quality options in the following ways: ● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. If you click Standard Options, you will see a simple slider with which you can select speed or quality. If you select Custom Options, you will see the more specific options described above. ● In the Mac OS X Print dialog: Click the Paper/Quality panel and look at the Quality Options section.
Use Windows forms 1. Windows Vista or XP: From the Start menu, or from the Control Panel, click Printers; then, from the File menu, click Server Properties. Windows 7: From the Start menu, or from the Control Panel, click Devices and Printers, then Select Printer. 2. In the Forms tab, check the Create a new form box. 3. Enter the name and dimensions of your new paper size. Leave the margins as 0.00. 4. Click the Save Form button. 5. Go to the printer driver, and click the Paper/Quality tab. 6.
● Standard. Your image will be printed on a page of the size you have selected, with the default margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. ● Oversize. You should load paper that is larger than the size you selected in the application or driver. If you cut off the margins after printing, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper.
Print a draft You can specify fast draft-quality printing in the following ways: ● In the Windows driver dialog: Click the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS X Print dialog: Click the Paper/Quality panel and move the print-quality slider to the extreme left ('Speed'). You can specify even faster draft-quality printing by using Economode, as follows.
● Leave the printer permanently turned on so that it can maintain the printhead in good condition automatically. This regular printhead maintenance uses a small amount of ink. However, if it is not done, the printer may need to use much more ink later to restore the health of the printhead. ● Wide prints make more efficient use of ink than narrow prints, because printhead maintenance uses some ink, and its frequency is related to the number of passes made by the printhead.
Printing in grayscale or black-and-white You can convert all colors in your image to shades of gray in the following ways: 46 ● In your application program: Many applications provide this option. ● In the Windows driver dialog: Click the Color tab and look at the Color Options section. Click Print in Grayscale. Only the black ink will be used for printing, except if the paper loaded is glossy, in which case colored inks are used to compose the gray shades.
7 ENWW Practical printing examples ● Print from Adobe Acrobat ● Print from Autodesk AutoCAD – Using printer emulation (T520 only) – Using clip contents by margins ● Print from Adobe Photoshop ● Print and scale from Microsoft Office – Using PowerPoint – Using Project – Using Excel 47
Print from Adobe Acrobat 1. In the Acrobat window, move the mouse cursor to the bottom left corner of the document pane until the document size appears there. 2. Click File > Print and ensure that Page Scaling is set to None. NOTE: 48 The page size will not be automatically selected according to the document size.
ENWW 3. Click the Properties button and then the Paper/Quality tab. 4. Choose whatever Document Size and Print Quality you want to use. If you want to define a new custom paper size, click the Custom button.
5. Click the Features tab, and then Autorotate. 6. Click OK, and check that the print preview in the Print dialog box seems correct. Print from Autodesk AutoCAD 1. 50 The AutoCAD window can show a model or layout. Normally a layout is printed rather than the model.
2. Click the Plot icon at the top of the window. 3. The Plot window opens. 4. You can see further options by clicking the circular button in the lower right corner of the window. NOTE: The Quality option here does not refer to the final print quality but to the quality of AutoCAD viewport objects that are sent for printing.
52 5. Click the Properties button. 6. Click the Device and Document Settings tab, then the Custom Properties button. 7. In the Paper/Quality tab, select the paper type that you intend to use. 8. Select the print quality (your own choice between speed and quality of printing).
9. If you intend to print on roll paper, you must decide where the printer should cut the paper. Click the Margins/Layout button, then Clip contents by margins. 10. Click the Features tab, then the Autorotate option. Autorotation can help to avoid wasting paper. 11. Click the OK button and save your configuration changes to a PC3 file.
12. If you have the HP DesignJet software suite installed, you will see a preview of the file you want to print. Using printer emulation (T520 only) Printer emulation can be requested by clicking Advanced settings > Color > Color management > Printer Managed Colors > Printer emulation. You can select Off (no printer emulation) or the name of the printer model that you want to emulate. This setting will apply to jobs that do not contain any printer emulation setting saved in the job.
2. Choose from the available paper sizes. If you do not find the paper size that you intend to use, click the Custom button. Enter the width, the length and the name of your custom paper size. Click the Save and OK buttons.
3. You may wish to change the default paper source, paper type and print quality. 4. In the Color tab, the default color management option is Printer managed colors, and this is the correct option because you have already selected Printer Manages Colors in Photoshop. Print and scale from Microsoft Office This section demonstrates how to print and scale from Microsoft Office 2010. Using PowerPoint 1. 56 Click the File tab, then Print, and select the name of your printer.
2. ENWW Click Printer Properties > Features > Print document on to scale the document to a particular size.
3. Click the Paper/Quality tab, then Paper Source and Paper Type. 4. Click Margins/Layout, then Clip contents by margins to keep the size. Using Project 1. 58 Click File > Page Setup > Print.
ENWW 2. Select your printer's name, then Close. 3. Click Page Setup, and choose the Paper Size you want. 4. Click Options to go to the printer driver. The default options in the Paper/Quality tab are probably suitable: Paper source: Printer auto select and Paper Type: Any.
5. Click Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Project. Using Excel 1. 60 Click the Page Layout tab, then Size, and choose the paper size you want.
ENWW 2. Click the File tab, then Print, and select the name of your printer. 3. Click Printer Properties to go to the printer driver. In the Paper/Quality tab, click Paper source, Paper Type, and Print Quality.
4. 62 Click Features > Print document on to scale the document to a particular size. Alternatively, you can scale the document in Excel.
8 ENWW Handling ink cartridges and printhead ● About the ink cartridges ● Storage of anonymous usage information ● Check ink cartridge status ● Replace an ink cartridge ● About the printhead 63
About the ink cartridges Ink cartridges store the ink and are connected to the printhead, which distributes the ink on the paper. To purchase additional cartridges, see Accessories on page 78. CAUTION: Observe precautions when handling ink cartridges because they are ESD-sensitive devices (see the Glossary on page 127). Avoid touching pins, leads and circuitry. Storage of anonymous usage information Each ink cartridge contains a memory chip that assists in the operation of the printer.
CAUTION: Do not try to remove an ink cartridge while printing. CAUTION: Remove an ink cartridge only if you are ready to insert another one. NOTE: ENWW When a cartridge runs out of ink, the current job is cancelled. 1. Make sure the printer is turned on. 2. If your printer is on a stand, make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. 3. Open the ink cartridge cover on the left-hand side of the printer. 4.
7. Insert the new ink cartridge. Make sure that you insert the ink cartridge into the slot that has the same colored letter as the cartridge you are installing. 8. Close the ink cartridge cover. About the printhead The printhead, which is supplied installed in the printer, is connected to the ink cartridges and jets ink onto the paper. CAUTION: Observe precautions when handling the printhead, because it is an ESD-sensitive device (see the Glossary on page 127). Avoid touching pins, leads, and circuitry.
9 ENWW Maintaining the printer ● Check printer status ● Take care of the printer ● Clean the exterior of the printer ● Print Quality Diagnostic Report ● Clean the printhead ● Align the printhead ● Replace the printhead ● Clean the encoder strip ● Recalibrate the paper advance ● Move or store the printer ● Firmware update ● Software update ● Printer maintenance kits 67
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies.
Corrective actions 1. If the lines in Test Pattern 1 are not straight and connected, align the printhead (see Align the printhead on page 70). 2. If any of the colored blocks in Test Pattern 2 show white lines, or are faded or completely missing, clean the printhead (see Clean the printhead on page 69). Follow the front-panel prompts and perform all three levels of cleaning if necessary. 3. If the problem remains, clean the printhead again. 4.
Clean the printhead from the HP Utility 1. Make sure there is paper in the input tray or a roll loaded. 2. Windows: In the Support tab of the HP Utility, click Printhead Cleaning, and follow the instructions on the screen. 3. Mac OS X: In the Information and Print Quality tab of the HP Utility, click Clean Printhead, and follow the instructions on the screen.
ENWW 4. Open the ink cartridge cover. 5. Wait until the carriage stops moving. 6. Press each ink cartridge to unlock it. 7. Remove each ink cartridge.
8. Close the ink cartridge cover. 9. Tap Next on the front panel. 10. Open the top cover. 11. Raise the carriage lever.
12. Remove the printhead, keeping it vertical to avoid getting ink on the connections. 13. Insert the new printhead. 14. Lower the carriage lever. 15. Close the top cover.
16. Tap Next on the front panel. 17. Open the ink cartridge cover. 18. Insert the ink cartridges. Make sure that you insert each ink cartridge into the slot that has the same colored letter as the cartridge you are installing. IMPORTANT: If the printhead is new, install new ink cartridges. New ink cartridges are required for successful printhead replacement. 19. Close the ink cartridge cover. 20. Tap Done on the front panel. The front panel recommends a printhead alignment.
Clean the encoder strip 1. Make sure that the printer is not printing and that the carriage is located in the service station on the righthand side of the printer. 2. Using tap water and a small cloth that will not leave fibers in the printer, dampen the cloth and remove any excess water, so that the cloth is damp but not wet. 3. Open the printer window. 4. Hold the cloth in an inverted U shape around the encoder strip and carefully wipe until no further ink residue appears on the cloth.
If you are satisfied with your print continue using this calibration for your paper type. If you see improvement in your print, continue with step three. If you are dissatisfied with the recalibration, return to the default calibration, see Return to default calibration on page 76. Return to default calibration Returning to the default calibration sets all the corrections made by the paper advance calibration to zero. To return to the default paper advance calibration value, you must reset the calibration.
The following options are available if you choose manual firmware updates: ● Using the front panel, tap , then Web Services > Product update. Tap Check now to check whether new firmware is available. If new firmware is available, you are given the opportunity to download and install it. ● Using the Embedded Web Server, click Firmware Update. ● Using the HP DesignJet Utility under Windows, select your printer, the Support tab, then Firmware Update.
10 Accessories ● ● 78 How to order supplies and accessories – Order ink supplies – Order paper – Order accessories Introduction to the accessories – Stand – Spindle Chapter 10 Accessories ENWW
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/T120/accessories or http://www.hp.com/go/T520/accessories on the Web. ● Contact HP Support (see Contact HP Support on page 121). The rest of this chapter lists the available supplies and accessories, and their part numbers. Order ink supplies The following ink supplies can be ordered for your printer.
Table 10-3 Roll paper Paper type g/m² Length Width Part numbers 80 45.7 m (150 ft) 420 mm (16.54 in) (A2) CG892A (E) 610 mm (24 in) CG889A (EN) 914 mm (36 in) CG890A (EN) 594 mm (23.39 in) (A1) Q8003A (AJ) 610 mm (24 in) Q1396A 914 mm (36 in) Q1397A 420 mm (16.54 in) (A2) Q1446A (EJ) 594 mm (23.39 in) (A1) Q1445A (EJ) 610 mm (24 in) C1860A (LN), C6035A (AEJ) 841 mm (33.
Table 10-3 Roll paper (continued) Paper type HP Matte Film g/m² 160 Length Width Part numbers 914 mm (36 in) C3875A 610 mm (24 in) 51642A (AEJN) 914 mm (36 in) 51642B 15.2 m (50 ft) 610 mm (24 in) CZ984A 22.9 m (75 ft) 914 mm (36 in) Q8806A 15.2 m (50 ft) 610 mm (24 in) CZ987A 22.9 m (75 ft) 914 mm (36 in) Q8808A 30.
Order accessories The following accessories can be ordered for your printer. Name Product number HP DesignJet T120 24-in Stand B3Q35A HP DesignJet T120 and T520 24-in Spindle B3Q36A HP DesignJet T520 36-in Spindle B3Q37A Introduction to the accessories Stand The stand is provided with the T520, except for the T520-24T. It is not provided with the T120 or T520-24T, but may be purchased as an accessory. Spindle With extra spindles, you can change rapidly from one paper type to another.
11 Troubleshooting paper issues ENWW ● Paper cannot be loaded successfully ● Paper type is not in the driver ● Printer printed on the wrong paper type ● Paper mismatch ● Roll has jammed ● Multi-sheet tray has jammed ● A strip stays on the output tray and generates jams ● Printer displays out of paper when paper is available ● Prints do not fall neatly into the bin ● Sheet stays in the printer when the print has been completed ● Paper is cut when the print has been completed ● Cutter
Paper cannot be loaded successfully ● Ensure that no paper is already loaded. ● Ensure that the paper is far enough inside the printer, you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so by the frontpanel display. The printer automatically attempts to straighten the paper. ● The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful load from the multi-sheet tray ● Check that you have not loaded too many sheets into the tray. The maximum number of sheets depends on the paper thickness: around 50 sheets of plain, standard paper. ● Check that the sheets are correctly loaded into the tray. ● Check that the sheets are correctly adjusted and centered in the tray. ● Check that you have extended the input and output trays correctly: the first extension for A4, the second for A3 paper.
Front-panel message Suggested action Paper load failed. Paper width is smaller than the minimum size supported by the selected paper source. Cut sheets smaller than ISO A3 must be loaded using the multi-sheet tray. Sheet too big During the load process the printer has detected that the sheet of paper is either too wide or too long to be loaded correctly. Tap to stop the load process. See Functional specifications on page 123.
After printing, the paper has wrinkles or there is too much ink This happens when too much ink is used. To use less ink, select a thinner category. Matte paper categories from thinnest to thickest are: ● Plain Paper ● Coated Paper ● Heavyweight Coated Paper For other print-quality problems, see Troubleshooting print-quality issues on page 93.
2. Try to move the printhead carriage out of the way. 3. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. CAUTION: 88 Do not move the paper sideways, as it could damage the printer.
4. Close the top cover. 5. Open the roll cover and rewind the roll. You may feel resistance if the paper is stuck; pull firmly. 6. Reload the roll, or load a new sheet; see Paper handling on page 28. NOTE: If you find that there is still some paper causing an obstruction within the printer, restart the procedure and carefully remove all pieces of paper. You may need to remove the multi-sheet tray (see Multi-sheet tray has jammed on page 89).
90 4. Pull out the tray. 5. Remove all paper from the tray. 6. Remove all paper from the printer. 7. Replace the tray.
8. Lock the tray. A strip stays on the output tray and generates jams If a small piece of paper has been cut, such as before printing a new roll, or after the front panel option Form feed and cut has been used, the cut strip may remain in the output tray. Only when the printer is not printing, reach into the tray and remove the strip. Printer displays out of paper when paper is available If the roll has become loose from its core, it will not feed correctly and the printer will not load the paper.
Paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 36. You can disable the cutter, see Turn the automatic cutter on and off on page 36. Cutter does not cut well By default, the printer is set to cut the paper automatically after the drying time has been completed.
12 Troubleshooting print-quality issues ENWW ● General printing advice ● Horizontal lines across the image (banding) ● Lines are too thick, too thin or missing ● Lines appear stepped or jagged ● Lines print double or in the wrong colors ● Lines are discontinuous ● Lines are blurred ● Line lengths are inaccurate ● Whole image is blurry or grainy ● Paper is not flat ● Print is scuffed or scratched ● Ink marks on the paper ● Black ink comes off when you touch the print ● Edges of o
General printing advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of recommended papers, see Order paper on page 79.
Lines are too thick, too thin or missing 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 36. 2. Check that you are using appropriate print-quality settings for your purposes (see Printing on page 38). Select the custom print-quality options in the driver dialog, and try turning on the Maximum detail option (if available). 3.
Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem, print the Print Quality Diagnostic Report, and align the printhead if recommended in the report. See Print Quality Diagnostic Report on page 68. Lines are discontinuous If your lines are broken in the following way: 96 1.
Lines are blurred Humidity can cause ink to soak into the paper, making the lines blurred and fuzzy. Try the following: 1. Check that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 126. 2. Check that the paper type selected in the front panel is the same as the paper type you are using. See View information about the paper on page 36. 3. Try changing to a heavier paper type, such as HP Heavyweight Coated Paper. 4.
Whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the front panel and in your software. See View information about the paper on page 36. 2. Check that you are printing on the correct side of the paper. 3. Check that you are using appropriate print-quality settings (see Printing on page 38). In some cases, you can overcome a print-quality problem merely by selecting a higher print-quality level.
Print is scuffed or scratched The black ink pigment can be scuffed or scratched when touched by a finger, a pen or some other object. This is particularly noticeable on coated paper. Glossy paper may be extremely sensitive to the bin or to anything else that it contacts soon after printing, depending on the amount of ink used and the environmental conditions at the time of printing. To reduce the risk of scuffs and scratches: ● Handle prints carefully. ● Avoid stacking prints on top of each other.
5. Select a paper type that is slightly thinner than the paper you have loaded; this will persuade the printer to use less ink. Here are some example paper types in ascending order of thickness: Plain Paper, Coated Paper, Heavyweight Coated Paper. 6. Try to increase the margins by relocating the image to the center of the page using your software application. Ink marks on the back of the paper Clean the platen with a soft cloth. Clean each rib separately.
Vertical lines of different colors If your print has vertical bands of different colors along it: 1. Try using thicker paper, choosing from the recommended paper types such as HP Heavyweight Coated Paper. See Order paper on page 79. 2. Try using higher print-quality settings (see Printing on page 38). For instance, if you have set the Print Quality slider to Speed, try setting it to Quality. White spots on the print You may notice white spots on the print.
Image is incomplete (clipped at the bottom) ● Did you tap before all the data were received by the printer? If so, you have ended the data transmission and will have to print the page again. ● The I/O timeout setting may be too short. This setting determines how long the printer waits for the computer to send more data, before deciding that the job is finished. From the front panel, increase the I/O timeout setting to a longer period and then send the print again.
● Reduce the resolution of bitmap images in your application software. ● Select a lower print quality in order to reduce the resolution of the printed image. NOTE: If you are working under Mac OS X, not all of these options are available. These options are suggested for troubleshooting purposes and may adversely affect the final output quality or the time necessary to generate the print job. Therefore, they should be cancelled if they do not help to solve the problem.
13 Troubleshooting ink cartridge and printhead issues ● Cannot insert an ink cartridge ● Ink cartridge status messages ● Cannot insert the printhead 104 Chapter 13 Troubleshooting ink cartridge and printhead issues ENWW
Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the colored label on the cartridge is the same color as the label on the slot. 3. Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label right-side up and readable. CAUTION: Never clean inside the ink cartridge slots.
14 Troubleshooting data communication issues ● Communication failures between computer and printer ● Wired network issues – ● Network port created does not match printer IP address (Windows) Wireless network issues – Advanced wireless network troubleshooting – Add hardware addresses to a wireless access point (WAP) ● Mobile Printing issues ● Network configuration page 106 Chapter 14 Troubleshooting data communication issues ENWW
Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Printing message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), while communication is taking place. ● Your printed output shows random or inexplicable errors (misplaced lines, partial graphics etc.
Wired network issues If you are unable to install the HP software provided with the printer, check that: ● All cable connections to the computer and the printer are secure. ● The network is operational and the network hub is turned on. ● All applications, including virus protection programs, spyware protection programs, and firewalls, are closed or disabled for computers running Windows. ● The printer is installed on the same subnet as the computers that use the printer.
3. Restart components of the wireless network. Turn off the router and the printer, and then turn them back on in this order: router first and then the printer. If you still are unable to connect, turn off the router, printer, and your computer. Sometimes, turning off the power and then turning it back on can solve a network communication issue. 4. Run the Wireless Network Test. For wireless networking issues, run the Wireless Network Test.
4. If you have established that the computer and the printer both have active connections to a network, you can check whether they are on the same network by trying to access the printer's Embedded Web Server (see Access the Embedded Web Server on page 23). 5. If you cannot access the Embedded Web Server and are sure that both the computer and printer have active connections to the same network, the firewall security software could be blocking communication.
8. c. On the Ports tab, look for a port in the list with a checkmark. The version of the printer driver that is connected wirelessly has Standard TCP/IP Port as the Port description, next to the checkmark. d. Right-click the printer icon for the version of the printer driver that is connected wirelessly, and click Set as Default Printer. Try restarting the HP Network Device Support service (Windows only). a. Delete any print jobs currently in the print queue. b.
1. General Information: Shows information about the current status and active connection type of the network, and other information, such as the URL of the Embedded Web Server. 2. 802.3 Wired: Shows information about the active wired network connection, such as the IP address, subnet mask, default gateway, and hardware address of the printer. 3. 802.11 Wireless: Shows information about your wireless network connection, such as the hostname, IP address, subnet mask, default gateway, and server. 4.
15 Troubleshooting general printer issues ENWW ● Printer does not start ● Printer does not print ● Printer seems slow ● Front panel is frozen ● Cannot access the Embedded Web Server ● Alerts 113
Printer does not start If the printer does not start (the front panel is blank), hold down the Power key for a few seconds and check whether the Power LED turns orange while the key is held down. ● If you see no orange light, no power is reaching the printer; check that the power cord is correctly plugged in. If the problem persists, call HP Support (see HP Customer Care on page 118) and explain that you have a problem with the power supply.
Front panel is frozen If the front panel displays a fixed image and you are unable to use it, call HP Support (see HP Customer Care on page 118). Cannot access the Embedded Web Server If you have not done so already, please read Access the Embedded Web Server on page 23. NOTE: If you connect directly to your printer with a USB cable, you cannot access the Embedded Web Server.
16 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so, follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correct response, or if the recommended action does not seem to solve the problem, contact HP Support. See Contact HP Support on page 121. Table 16-1 Text messages Message Recommendation [Color] cartridge has expired Replace the cartridge.
Table 16-1 Text messages (continued) Message Recommendation Missing or failed printhead. Remove and reinsert the same printhead, or try cleaning the electrical connections. If necessary, insert a new printhead. See Replace the printhead on page 70. NOTE: The error message does not permit returning to the home screen to start the printhead replacement. Instead, press Show more. Refilled or depleted cartridge detected Check the cartridge. Used cartridges might not have enough ink to complete startup.
17 HP Customer Care ● Introduction ● HP Professional Services ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 118 Chapter 17 HP Customer Care ENWW
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP DesignJet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and exchange services, phone and Web support, software updates and self-maintenance services. To find out more about HP Customer Care, please visit us at http://www.hp.
HP Installation The HP Installation service unpacks, sets up and connects the printer for you. This is one of the HP Care Pack services; for more information, visit http://www.hp.com/go/printservices. HP Proactive Support HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing and resolving printer issues before they become problems for you.
Contact HP Support HP Support is available to you by telephone. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation.
18 Printer specifications ● Functional specifications ● Mobile Printing specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications 122 Chapter 18 Printer specifications ENWW
Functional specifications Table 18-1 HP 72 ink supplies Printhead One printhead Ink cartridges Cartridges containing 29 ml of ink: yellow, magenta, and cyan Cartridges containing 38 ml of ink: black Cartridges containing 80 ml of ink: black Table 18-2 Paper sizes Roll width Minimum Maximum 279 mm (11 in) 610 mm (24 in) or 914 mm (36 in) Roll length 46 m (150 feet) Roll diameter 100 mm (3.9 in) 610 mm (24 in) roll weight 4.1 kg (9 lb) 914 mm (36 in) roll weight 6.
Table 18-4 Printing resolutions (T520) (continued) Print quality Maximum detail Rendering resolution (ppi) Printing resolution (dpi) Fast Off 600 × 600 1200 × 1200 Econofast Off 600 × 600 1200 × 1200 * For a list of supported glossy papers, see Order paper on page 79. Table 18-5 Margins Top, bottom, right, and left margins 5 mm (0.2 in) Table 18-6 Mechanical accuracy ±0.1% of the specified vector length or ±0.
Table 18-10 HP All-in-One Remote printing Software HP All-in-One Printer Remote Mobile devices supported Smartphones, tablets Operating systems supported iOS from 7.0, Android from 4.4 Connectivity requirements Printer and mobile device must use the same network File formats supported PDF, JPEG, webpages, email attachments, Microsoft Office documents Physical specifications Table 18-11 Printer physical specifications HP DesignJet T120 HP DesignJet T520 24-in HP DesignJet T520 36-in Weight 25.
Environmental specifications Table 18-14 Printer environmental specifications Operating temperature 5 to 40°C (41 to 104°F) Recommended operating temperature 15 to 35°C (59 to 95°F), depending on paper type Storage temperature –25 to 55°C (–13 to 131°F) Recommended operating humidity 20 to 80% RH, depending on paper type Storage humidity 0 to 95% RH Acoustic specifications Printer acoustic specifications (declared according to ISO 9296).
Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's Mac OS X from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous.
HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead.
TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB (sometimes called USB 2.0). USB device port A square USB socket found on USB devices, though which a computer can control the device. For a computer to print to your printer using a USB connection, the computer must be connected to the printer's USB device port.
Index A access control 20 accessories order 82 acoustic specifications 126 Acrobat, print from 48 alerts errors 115 turn on and off 19 warnings 115 auto-off 24 AutoCAD, print from 50 automatic firmware update, configure 19 B banding problems 75 bin output problems 91 black and white 46 blurred lines 97 brightness in front panel 24 C cannot load paper 84 care of the printer 68 clean the platen 100 clean the printer 68 clipped at bottom 102 clipped image 102 color fading 101 inaccurate 101 communication port
ink economical use of 44 ink cartridge about 64 cannot insert 105 memory chip 64 order 79 replace 64 specification 123 status 64 status messages 105 ink cartridge; usage information 64 internal prints 11 IP address 23 static 107 use hostname 107 L language 23 line length accuracy 97 line thickness 95 load paper cannot load 84 general advice 29 multi-sheet tray 34 paper not in driver 86 roll cannot load 84 roll into printer 31 roll onto spindle 29 sheet 33 sheet cannot load 84 sheet cannot load from tray 85
rescale a print 43 roll paper load 31 spindle load 29 unload 33 S safety precautions 2 scale a print 43 scratched prints 99 scuffed prints 99 security 20 sheet paper load 33 unload 34 use multi-sheet tray 34 sleep mode wait time 24 slow printing 114 software 8 software update 77 specifications acoustic 126 ecological 125 environmental 126 functional 123 graphic languages 124 hard disk 125 ink supplies 123 margins 124 mechanical accuracy 124 memory 125 mobile 124 paper size 123 physical 125 power 125 printin
