Compaq Presario CQ58 Maintenance and Service Guide
© Copyright 2012 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Microsoft, Windows, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 5 Finding your hardware and software information ......................................................................... 5 Display ..........................................................................................................
Packaging and transporting guidelines ........................................ 30 Component replacement procedures ........................................................................................ 32 Service tag ............................................................................................................. 32 Computer feet ......................................................................................................... 33 Battery .................................................
Changing the computer boot order ............................................................................ 86 Backing up and recovering your information ............................................................................. 87 Using Windows Backup and Restore ......................................................................... 88 Using Windows system restore points ........................................................................ 88 When to create restore points .......................
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1 Product description Category Description Product Name Compaq Presario CQ58 Processors ● AMD® E2-1800 processor (1.70-GHz, 1333-MHz, 18 W, dual core; not supported on computer models equipped with Windows® 7 Starter 32-bit operating systems) ● AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core; not supported on computer models equipped with Windows 7 Starter 32-bit operating systems) ● AMD E-300 processor (1.
Category Description Memory Two customer-accessible/upgradable memory module slots DDR3-1333-MHz single channel support (DDR3-1600 downgrade to DDR3-1333) on computer models equipped with an AMD E2-1800 processor DDR3-1066-MHz single channel support (DDR3-1600 downgrade to DDR3-1066) on computer models equipped with an AMD E1-1200 or E-300 processor Supports 8192-MB of system RAM in the following configurations: Hard drive ● 8192-MB (4096-MB×2; not supported on computer models equipped with a 32bit op
Category Description One or two WLAN antennas built into display assembly, varying by computer model Support for the following WLAN formats: External media cards Ports Keyboard/pointing devices ● Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter ● Atheros HB125 802.11b/g/n 1×1 WLAN module ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Ralink RT5390F 802.
Category Description Security Supports security cable lock Operating system Preinstalled: Serviceability 4 Chapter 1 Product description ● Windows® 7 Home Basic 64-bit ● Windows 7 Home Premium 64-bit ● Windows 7 Starter 32-bit (not supported on computer models equipped with a 750-, 640-, or 500-GB hard drive) ● FreeDOS End user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory module ● Optical drive ● WLAN module
2 External component identification Finding your hardware and software information ▲ Select Start > Computer. A list displays all the devices installed in your computer, including hard drive, optical drives, solid-state drives (SSD), or a secondary hard drive. To find out what software is included on your computer, select Start > All Programs. Display Item Component Description (1) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs.
Item Component Description (3) Webcam Records video, captures still photographs, and allows video conferences and online chat by means of streaming video. To use the webcam, select Start > All Programs > Communication and Chat > CyberLink YouCam. (4) Webcam light On: The webcam is in use. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
Button Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
Keys 8 Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Used in conjunction with hotkeys. (3) Windows logo key Displays the Windows Start menu. (4) Action keys Execute frequently used system functions. (5) Windows applications key Displays a shortcut menu for items beneath the pointer.
Lights Item Component Description (1) Caps lock light On: Caps lock is on, which switches the keys to all capital letters. (2) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
TouchPad Item Component Description (1) TouchPad on/off button Turns the TouchPad on or off. (2) TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. (3) TouchPad zone Moves the on-screen pointer and selects or activates items on the screen. (4) Left TouchPad button Functions like the left button on an external mouse. (5) Right TouchPad button Functions like the right button on an external mouse. Front 10 Component Description Speakers Produce sound.
Left side Item Component Description (1) External monitor port Connects an external VGA monitor or projector. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) RJ-45 (network) jack Connects a network cable.
12 Item Component Description (8) Digital Media slot Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ● MultiMediaCard (MMC) (9) Hard drive light Blinking white: The hard drive is being accessed. (10) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state, which is an energy-saving mode.
Right side Item Component Description (1) Optical drive Reads and writes (select models only) to an optical disk. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Optical drive eject button Releases the disc tray. (4) USB port Connects an optional USB device. CAUTION: While there are multiple USB ports on the same side, only one USB port will able to support a high power device at a time.
Bottom Item Component Description (1) Battery bay Holds the battery. (2) Vents (4) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. (3) Battery release latch Releases the battery from the battery bay.
3 Illustrated parts catalog 15
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 16 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components Item Component Spare part number (1) Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 20.
18 Item Component (2) Keyboard (includes keyboard cable): Spare part number For use in Belgium 646125-A41 For use in Bulgaria 646125-261 For use in the Czech Republic 646125-221 For use in Denmark, Finland, and Norway 646125-DH1 For use in France 646125-051 For use in Germany 646125-041 For use in Greece 646125-DJ1 For use in Hungary 646125-211 For use in Israel 646125-BB1 For use in Italy 646125-061 For use in the Netherlands 646125-B31 For use in Portugal 646125-131 For use i
Item Component Spare part number For use on computer models equipped with an AMD E-300 processor (1.
Display assembly subcomponents 20 Item Component Spare part number (1) Display bezel 686255-001 (2) Webcam/microphone module (includes double-sided adhesive) 686285-001 (3) 15.
Item Component Spare part number (6) Display panel cable (includes webcam/microphone module cable) 686256-001 (7) Antenna Kit (includes wireless antenna left and right (main and auxiliary) cables and transceivers) 686249-001 (8) Display enclosure 686251-001 Rubber Kit (not illustrated, includes front and rear rubber feet, display bezel rubber bumpers, and display bezel rubber screw covers) 686276-001 Display assembly subcomponents 21
Mass storage devices Item Component Spare part number (1) Hard drive (does not include hard drive bracket, hard drive connector cable, or screws): 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.
Miscellaneous parts Component Spare part number 65-W HP Smart AC adapter (RC, V, 3-wire) 609939-001 Power cord (3-pin, black, 1.
Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m) 490371-081 Power cord for use in Denmark (3-pin, black, 1.83-m) 490371-111 Power cord for use in Switzerland (3-pin, black, 1.
Spare part number Description 646125-BA1 Keyboard for use in Slovenia (includes keyboard cable) 646125-BB1 Keyboard for use in Israel (includes keyboard cable) 646125-BG1 Keyboard for use in Switzerland (includes keyboard cable) 646125-DH1 Keyboard for use in Denmark, Finland, and Norway (includes keyboard cable) 646125-DJ1 Keyboard for use in Greece (includes keyboard cable) 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) 655795-001 Atheros 9485GN 802.
26 Spare part number Description 686273-001 15.
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 72 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. It is necessary to remove the battery to obtain these numbers.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure, as indicated in the illustration below. These rubber feet are available in the Rubber Kit, spare part number 686276-001.
Battery Description Spare part number 6-cell, 55-Wh, 2.55-Ah, Li-ion battery 593554-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 593553-001 IMPORTANT: The customer should not attempt to replace the computer battery, which is installed and sealed at the factory. A broken battery seal voids the computer and battery warranties. The computer has an internal rechargeable battery that can be replaced only by an authorized service provider. Before disassembling the computer, follow these steps: 1.
Memory module Description Spare part number 4-GB memory module (PC3, 12800, 1600-MHz) 652972-001 2-GB memory module (PC3, 12800, 1600-MHz) 641369-001 Before removing the memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
5. Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Atheros AR9565 802.11b/g/n 1×1 WiFi + BT4.0 Combo Adapter 690019-001 Atheros HB125 802.11b/g/n 1×1 WLAN module 675794-001 Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink RT5390F 802.
4. Remove the battery (see Battery on page 34). 5. Remove the memory module/wireless module compartment cover (see Memory module on page 35). Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 terminal. 2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board.
Reverse this procedure to install the WLAN module. Keyboard NOTE: The keyboard spare part kit includes the keyboard cable.
Remove the keyboard: 1. Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. 2. Rest and secure the computer on its left side. 3. Partially open the computer.
40 4. Insert a screw driver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. 8. Remove the keyboard (3). Reverse this procedure to install the keyboard.
Optical drive Description Spare part number DVD±RW Double-Layer with SuperMulti Drive (includes optical drive bezel and optical drive bracket) 686268-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
4. If it is necessary to replace the optical drive bezel, use a thin tool or an unbent paper clip (1) to release the optical drive tray. 5. Use a flat-blade screw driver or similar tool to press on the optical drive bezel tab (2) to release the optical drive bezel. 6. Release the left side of the optical drive bezel (3). 7. Remove the optical drive bezel (4). 8. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 9.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, or screws. Description Spare part number 640-GB, 5400-rpm, 9.5-mm 669300-001 500-GB, 5400-rpm, 9.5-mm 669299-001 320-GB, 5400-rpm, 9.5-mm 622643-001 Hard Drive Hardware Kit (includes hard drive bracket, hard drive connector cable, and screws) 686261-001 Before removing the hard drive, follow these steps: 1. Turn off the computer.
3. Remove the hard drive compartment cover (3) by sliding it away from the computer at an angle. The hard drive compartment cover is available in the Cover Kit, spare part number 686272-001. 4. Disconnect the hard drive connector cable (1) from the system board, and then release the cable from the clip (2) built into the base enclosure. 5. Remove the four Phillips PM2.5×4.0 screws (3) that secure the hard drive to the computer. 6. Remove the hard drive (4) from the hard drive bay.
7. If it is necessary to disassemble the hard drive, perform the following steps: a. Remove the four Phillips PM3.0×3.0 screws (1) that secure the hard drive bracket to the hard drive. b. Remove the hard drive bracket (2) from the hard drive. c. Disconnect the hard drive connector cable (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 686261-001.
RTC battery Description Spare part number RTC battery 686274-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 34). 5.
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Top cover Description Spare part number Top cover (includes the TouchPad board) 686283-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
2. Remove the four Phillips PM2.0×2.5 screws on the rear edge of the battery bay and in the hard drive bay that secure the top cover to the computer. 3. Remove the four Phillips PM2.5×4.0 screws on the front edge of the battery bay and near the hard drive connector that secure the top cover to the computer. 4. Turn the computer right side up, with the front toward you. 5. Open the computer. 6.
50 7. Release the ZIF connector to which the TouchPad button board cable is connected, and then disconnect the TouchPad button board cable (2) from the system board. 8. Remove the Phillips PM2.0×2.5 screw (1) and the three Phillips PM2.5×6.5 screws (2) that secure the top cover to the computer. 9. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides of the top cover detach from the base enclosure.
10. Remove the top cover (2). Reverse this procedure to install the top cover. Power button board Description Spare part number Power button board (includes cable) 686270-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
3. Remove the power button board (2). Reverse this procedure to install the power button board. TouchPad button board Description Spare part number TouchPad button board (includes bracket, TouchPad button board cable, and TouchPad cable) 686271-001 Before removing the TouchPad button board, follow these steps: 52 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
Remove the TouchPad button board: 1. Turn the top cover upside down, with the front toward you. 2. Detach the TouchPad button board cable (1) from the TouchPad. (The TouchPad button board cable is attached to the TouchPad with double-sided tape). 3. Release the ZIF connector to which the TouchPad board cable is connected, and then disconnect the TouchPad board cable (2) from the TouchPad board. 4.
6. Remove the TouchPad button board (3) by sliding it away from the top cover at an angle. Reverse this procedure to install the TouchPad button board.
Optical drive connector cable Description Spare part number Optical drive connector cable 686257-001 Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the optical drive connector cable (4). Reverse this procedure to install the optical drive connector cable.
Speakers Description Spare part number Speakers (include speaker cables) 686279-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
4. Remove the speakers (4). Reverse this procedure to install the speakers.
USB board Description Spare part number USB board (includes cable) 686269-001 Before removing the USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4.
3. Remove the USB board (3). Reverse this procedure to install the USB board.
System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number For use on computer models equipped with an AMD E2-1800 processor (1.70-GHz, 1333-MHz, 18 W, dual core, UMA graphics subsystem memory) 688304-001 For use on computer models equipped with an AMD E1-1200 processor (1.40-GHz, 1066-MHz, 18 W, dual core, UMA graphics subsystem memory) 688303-001 For use on computer models equipped with an AMD E-300 processor (1.
Remove the system board: 1. Disconnect the following cables from the system board. (1) Speaker cable (2) Optical drive connector cable (3) Display panel cable (4) USB board cable (5) Power connector cable 62 2. Remove the three Phillips PM2.5×6.0 screws (1) that secure the system board to the base enclosure. 3. Lift the right side of the system board (2) until it rests at an angle.
4. Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Fan/heat sink assembly Description Spare part number Fan/heat assembly (includes replacement thermal material) 688306-001 Before removing the fan/heat sink assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
d. Top cover (see Top cover on page 48) e. System board (see System board on page 61) Remove the fan/heat sink assembly: 1. Turn the system board upside down, with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Following the 1, 2, 3, 4 sequence stamped into the heat sink, loosen the four captive Philllips screws (2) that secure the fan/heat sink assembly to the system board. 4. Remove the fan/heat sink assembly (3).
Reverse this procedure to install the fan/heat sink assembly.
Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3.
2. Release the wireless antenna cables (2) from the clips and routing channel built into the base enclosure. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly can result in damage to the display assembly and other computer components. 3. Remove the five Phillips PM2.5×6.5 screws (1) that secure the display assembly to the base enclosure.
68 4. Remove the display assembly (2). 5. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two display bezel screw covers (1) and the two Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The display bezel screw covers are available in the Rubber Kit, spare part number 686276-001. b.
c. 6. Remove the display bezel (6). The display bezel is available using spare part number 686255-001. If it is necessary to replace the display hinge covers: a. Remove the two Phillips PM2.5×4.0 screws (1) that secure the display hinge covers to the display enclosure. b. Remove the display hinge covers (2). The display hinge covers are available using spare part number 686262-001.
7. 70 If it is necessary to replace the display panel: a. Release the display panel cable (1) from the clips built into the bottom edge of the display enclosure. b. Remove the four Phillips PM2.5×4.0 screws (2) that secure the display panel to the display enclosure. c. Lift the top edge of the display panel (3), and then swing it up and forward until it rests upside down in front of the display enclosure. d.
8. f. Disconnect the display panel cable (3) from the display panel. g. Remove the display panel. The display panel is available using spare part number 686273-001. If it is necessary to replace the display hinges: a. Remove the six Phillips PM2.0×3.5 screws (1) that secure the display hinges to the display panel.
b. 9. 72 Remove the display hinges (2). The display hinges are available using spare part number 686262-001. If it is necessary to replace the display panel cable: a. Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided tape in multiple locations.) b. Disconnect the webcam/microphone cable (2) from the webcam/microphone module.
c. Remove the display panel cable (3). The display panel cable is available using spare part number 686256-001 and includes the webcam/microphone cable.
10. If it is necessary to replace the webcam/microphone module, gently detach the webcam/ microphone module from the display enclosure. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) The webcam/microphone module is available using spare part number 686285-001. CAUTION: Due to the thin profile of the webcam/microphone module, it is easily damaged. Take extra precaution to ensure the webcam/microphone module is not damaged when removing and replacing the module.
c. Remove the wireless antenna cables and transceivers (3). The wireless antenna cables and transceivers are available using spare part number 686249-001. Reverse this procedure to install the display assembly. Power connector cable Description Spare part number Power connector cable (includes bracket) 686258-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer.
3. Remove the power connector bracket (3). 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
5 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), follow these steps: 1.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
6 Specifications Computer specifications Metric U.S. Width 37.60 cm 14.80 in Depth 24.70 cm 9.72 in Height (front to rear) 3.05 to 3.58 cm 1.20 to 1.41 in Weight 2.45 kg 5.39 lb Dimensions Input power Operating voltage and current 18.5V/ 3.5A or 19.5V/ 3.33A – 65W 19V/ 4.74A or 19.5V/ 4.
15.6-in, SVA, display panel display specifications Metric U.S. Height 19.6 cm 7.72 in Width 34.7 cm 13.66 in Diagonal 39.8 cm 15.67 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 250 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 3.46 W Viewing angle ±65° horizontal, +50° vertical (typical) 15.
Hard drive specifications 640-GB* 500-GB* 320-GB* Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Dimensions Transfer rate Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.
7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if necessary.
Creating recovering media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive.
Performing a system restore HP Recovery Manager software allows you to repair or restore the computer to its original factory state. HP Recovery Manager works from recovery discs or a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore must be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail.
Restoring using the recovery media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. 3. Press f9 at system bootup. 4. Select the optical drive or the flash drive. 5. Follow the on-screen instructions.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is. NOTE: A recovery from your most recent backup should be performed if the computer is attacked by a virus or if any major system components fail.
Using Windows Backup and Restore Guidelines ● Connect the computer to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System protection. 3. Click the System Protection tab. 4. Click System Restore. 5. Follow the on-screen instructions. NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
Index A AC adapter light 13 AC adapter, spare part number 23, 24 Action keys 8 antenna locations 5 removal 74 spare part number 21, 25, 75 Antenna Kit, spare part number 21, 25, 75 audio, product description 2 audio-in jack 11 audio-out jack 11 B base enclosure, spare part number 19, 25 battery removal 34 spare part numbers 19, 24, 34 battery bay 14 battery release latch 14 bottom components 14 button component 7 buttons optical drive eject 13 power 7 TouchPad 10 TouchPad on/off 10 C cables, service consid
grounding packaging transporting workstation 28 30 30 30 H hard drive precautions 28 product description 2 removal 44 spare part numbers 19, 22, 24, 25, 44 specifications 82 hard drive bracket illustrated 22 removal 46 hard drive compartment cover location 14 removal 45 spare part number 25, 45 hard drive connector cable illustrated 22 removal 46 Hard Drive Hardware Kit contents 22 spare part number 19, 22, 25, 44 hard drive light 12 HDMI port 11 headphone jack 11 J jacks audio-in 11 audio-out 11 headphon
processors 1 product name 1 security 4 serviceability 4 video 2 wireless 2 product name 1, 32 product number 32 R removal/replacement preliminaries 27 procedures 32 right-side components 13 RJ-45 jack 11 RTC battery removal 47 spare part number 19, 26, 47 Rubber Kit, spare part number 19, 21, 26 S Screw Kit, spare part number 23, 26 security cable slot 13 security, product description 4 serial number 32 service considerations cables 27 connectors 27 plastic parts 27 service tag 16, 32 serviceability, produc
