System information

Administrator’s Guide www.hp.com 7-1

Troubleshooting

Review the solutions to the following issues that may arise on the thin

client.

Issue

You add a rdesktop connection with the default settings, and then

change the video size to 200 percent or to full screen on Media Player,

and no video displays.

Solution

1. In HP Connection Administrator, select the connection, and then

click Edit.

2. Click the Experience tab.

3. Clear Bitmap caching and Use persistent bitmap caching.

Issue

You cannot print a large job to local printers in rdesktop sessions.

Solution

This issue may occur if a large volume of documents or an

individually large document is sent to the local printer. Try to send

large documents to a printer that is not connected locally to the thin

client. If you want to print multiple documents, allow the print queue

to clear before submitting the documents.