HP Compaq Business PC Maintenance and Service Guide Pro 6300 Series Microtower Pro 6300 Series Small Form Factor
© Copyright 2012, 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are U.S. registered trademarks of the Microsoft group of companies The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................... 1 Standard Configuration Features ................................................................................................ 1 Microtower (MT) Front Panel Components ................................................................................... 2 Small Form Factor (SFF) Front Panel Components .........................................................
Computer major components .................................................................................... 25 Cables ................................................................................................................... 28 Misc parts .............................................................................................................. 29 Drives .................................................................................................................... 30 Misc boards ........
6 Removal and Replacement Procedures Microtower (MT) Chassis ..................................... 56 Preparation for Disassembly .................................................................................................... 56 Computer Access Panel .......................................................................................................... 57 Front Bezel ............................................................................................................................
System Board Connections .................................................................................................... 110 Drives ................................................................................................................................. 111 Drive Positions ...................................................................................................... 112 Installing and Removing Drives ...............................................................................
Contacting Customer Support ................................................................................................ 181 9 POST Error Messages .................................................................................................... 182 POST Numeric Codes and Text Messages ............................................................................... 183 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................
Appendix D Power Cord Set Requirements ....................................................................... 221 General Requirements .......................................................................................................... 221 Japanese Power Cord Requirements ....................................................................................... 221 Country-Specific Requirements ...............................................................................................
1 Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only).
NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 139 in this guide. Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Table 1-1 Front Panel Components 1 5.25-inch Optical Drives 5 3.
Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-3 Front Panel Components Table 1-2 Front Panel Components 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Microtower (MT) Rear Panel Components Figure 1-4 Rear Panel Components Table 1-3 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Connector 5 RJ-45 Network Connector 10 USB 3.0 ports (blue) 11 USB 2.0 ports (black) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Small Form Factor (SFF) Rear Panel Components Figure 1-5 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for powered audio devices (green) 5 USB 2.0 ports (black) 11 Line-In Audio Connector (blue) 6 USB 3.0 ports (blue) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen. CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 10 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Enable or disable removable media boot ability. ● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Table 3-1 Computer Setup (F10) Utility (continued) Security Computer Setup—Security on page 15 Power Computer Setup—Power on page 20 Advanced Computer Setup—Advanced on page 21 Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-2 Computer Setup—File (continued) Apply Defaults and Exit Applies the currently selected default settings and clears any established passwords. Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to system configuration or default settings and exits Computer Setup. Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Table 3-3 Computer Setup—Storage (continued) Storage Options SATA Emulation Allows you to choose how the SATA controller and devices are accessed by the operating system. There are two supported options: IDE and AHCI (default). CAUTION: SATA emulation changes may prevent access to existing hard drive data and degrade or corrupt established volumes. IDE - This is the most backwards-compatible setting of the three options. Operating systems usually do not require additional driver support in IDE mode.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: USB Security 16 You must disable AMT before trying to hide the network controller.
Table 3-4 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Table 3-4 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 3-4 Computer Setup—Security (continued) System Security (continued) OS management of Embedded Security Device (enable/disable) - This option allows the user to limit OS control of the Embedded Security Device. Default is enabled. This option is automatically disabled if Trusted Execution Technology is enabled.
Table 3-4 Computer Setup—Security (continued) Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys. ● Fast Boot—Enable/Disable. Fast boot disables the ability to interrupt boot, such as pressing f keys to access items before the operating system loads. Default is disabled. NOTE: If Windows 8 detects a serious error, it will interrupt the boot process automatically and display advanced boot options.
Table 3-5 Computer Setup—Power (continued) Hardware Power Management SATA Power Management – Enables or disables SATA bus and/or device power management. Default is enabled. S5 Maximum Power Savings – Turns off power to all nonessential hardware when system is off to meet EUP Lot 6 requirement of less than 0.5 Watt power usage. Default is disabled. PCI Express x16 Slot 1 – Sets Active State Power Management (ASPM) of the bus. ASPM lets you set lower power modes that activate when the bus is not being used.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) ◦ Clear Memory = No memory count on cold boot. Clears memory on all boots. ◦ FullBoot Every x Days = Memory count on 1st cold boot on or after the xth day. No more memory counts until 1st cold boot on or after x days. Clears memory on all boots. ● POST messages (enable/disable).
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) Device Options Allows you to set: ● Printer mode (Bi-Directional, EPP + ECP, Output Only). ECP = Enhanced Capabilities Port, EPP = Enhanced Parallel Port. Default is EPP+ECP. ● Num Lock State at Power-On (off/on). Default is off. ● Integrated Video (enable/disable). Use this option to disable the integrated video controller when another video controller is present in the system. Default is enabled.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog Microtower (MT) chassis spare parts Computer major components Item Description (1) Front bezel Spare part number For use in all countries and regions except China 689377-001 For use in China 689378-001 Microtower (MT) chassis spare parts 25
Item Description Spare part number 5.25-inch bezel blank (optical drive; not illustrated) 570838-001 3.
Item Description Spare part number G860, 3.0 GHz, 3-MB L3 cache 691936-001 G850, 2.9 GHz, 3-MB L3 cache 655973-001 G645, 2.9 GHz, 3-MB L3 cache 704228-001 G640, 2.8 GHz, 3-MB L3 cache 691935-001 G630, 2.7 GHz, 3-MB L3 cache 665122-001 Intel Celeron processors G555, 2.7 GHz, 2-MB L3 cache 704227-001 G550, 2.6 GHz, 2-MB L3 cache 691934-001 G540, 2.5 GHz, 2-MB L3 cache 665119-001 G530T, 2.0 GHz, 2-MB L3 cache 665118-001 G465, 1.9 GHz, 1.5-MB L3 cache 706883-001 G460, 1.
Cables 28 Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive power cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable, 18 inch, 1 straight end, 1 angled end (labeled; not illustrated) 646830-001 (6) SATA cable, 17.
Misc parts Item Description Spare part number (1) Heat sink (includes replacement thermal material) 645326-001 (2) Fan with guard 585884-001 (3) Hood sensor 638816-001 (4) Speaker 645330-001 (5) Solenoid lock 641498-001 (6) Rear chassis fan 636922-001 (7) Printer port, PCI card (not illustrated) 638817-001 Fan duct assembly 646824-001 Serial port, PCI card (not illustrated) 638815-001 2.
Item Description Spare part number USB, optical, jack black 537749-001 Washable 619580-001 Wireless 674317-001 Transceiver for use with wireless mouse and keyboard 674319-001 eSATA port assembly, PCI card (not illustrated) 645558-001 Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Antenna for use with 538048-001 (not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Keyb
Description Spare part number 250-GB, 10000-rpm 683922-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.0 665961-001 120-GB Solid-state Drive (SSD), SATA 2.
Sequential part number listing 32 Spare part number Description 330458-001 Screw Kit 336445-001 Feet 393956-001 Screw Kit - tamper resistant screws 397117-001 Hard drive conversion bracket 450712-001 Grommet, hard drive isolation, blue 463023-001 DMS-59 to dual VGA cable 487562-001 DisplayPort cable 508987-001 Clamp lock, includes universal cable (plate not included) 537745-xx1 PS/2 basic keyboard, for use in models without Windows 8 537746-xx1 USB basic keyboard, for use in models wi
Spare part number Description 634824-001 320-GB, 7200-rpm hard drive, 2.
34 Spare part number Description 656792-001 Blu-ray BD-RW DL drive 657239-001 System board for use in models without Windows 8 (includes replacement thermal material) 657239-501 System board for use in models with Windows 8 Standard (includes replacement thermal material) 657239-601 System board for use in models with Windows 8 Professional (includes replacement thermal material) 657401-001 Adapter, DVI to VGA 660408-001 DVD±RW drive 661841-001 120-GB Solid-state drive, SATA 2.
Spare part number Description 689375-001 Memory module, 8-GB, PC3 12800, CL11 689377-001 Front bezel for use in all countries and regions except China 689378-001 Front bezel for use in China 689578-001 Intel Core i3 3225 processor (3.4-GHz, 3-MB L3 cache, 55-W) 691934-001 Intel Celeron G550 processor (2.6-GHz, 2-MB L3 cache) 691935-001 Intel Pentium G640 processor (2.8-GHz, 3-MB L3 cache) 691936-001 Intel Pentium G870 processor (3.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (diskette drive; not illustrated) 583653-001 (2) Access panel 646815-001 (3) Power supply (4) 36 240W, 90% efficient 613762-001 240W, standard 613763-001 System board (includes replacement thermal material) For use in models without Windows 8 657239-001 For use in models with Windows 8 S
Item Description Spare part number For use in models with NetClone (available only in China) 710095-001 Memory modules (PC3-12800, 1600-MHz; not illustrated) 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 processor 3770, 3.4 GHz (turbo up to 3.9-GHz), 8-MB L3 cache, 77W 688164-001 2600, 3.4 GHz (turbo up to 3.8-GHz), 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 3570, 3.
Item Description Spare part number G465, 1.9 GHz, 1,5-MB L3 cache 706883-001 G460, 1.8 GHz, 1-MB L3 cache 682410-001 Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable, 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 SATA cable, 25.
Item Description Spare part number Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 SATA power extension cable 633756-001 Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacement thermal material) 645326-001 Misc parts Small Form Factor (SFF) chassis spare parts 39
Item Description Spare part number (4) Speaker 636925-001 (5) Solenoid lock 641471-001 (6) Printer port, PCI card 638817-001 (7) Hood sensor 638816-001 Rubber feet 583654-001 Chassis stand 587451-001 Serial port, PCI card (not illustrated) 638815-001 2.
Item Description Spare part number Washable (standard) 613125-xx1 Washable (Windows 8) 700510-xx1 Smart card (standard) 631411-xx4 Smart card (Windows 8) 701427-xx1 Screw Kit - misc screws 330458-001 Screw Kit - tamper resistant screws 393956-001 Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 10000-rpm 683923-001 500-GB, 7200-rpm, 2.5-inch, SED 696442-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm, 2.
Misc boards Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) 700578-001 nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China) 702648-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8) 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (f
Spare part number Description 583345-001 Antenna for use with 538048-001 583653-001 Bezel blank, 3.5-inch 583654-001 Rubber foot 586721-001 Drive adapter, 2.
44 Spare part number Description 638630-001 Intel Core i5 2400 processor (3.1-GHz, 6-MB L3 cache) 638632-001 Intel Core i7 2600 processor (3.4 GHz [turbo up to 3.8 GHz]), 8-MB L3 cache, 95W) 638813-001 SATA cable, 19.5 inch, 2 straight ends 638814-001 SATA cable, 25.
Spare part number Description 674317-001 Mouse, wireless 674319-001 Transceiver for use with wireless mouse and keyboard 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.
46 Spare part number Description 703282-001 Intel Pentium G2120 processor (3.1-GHz, 3-MB L3 cache) 704227-001 Intel Celeron G555 processor (2.7-GHz, 2-MB L3 cache) 704228-001 Intel Pentium G645 processor (2.9-GHz, 3-MB L3 cache) 706883-001 Intel Celeron G465 processor, 1.9 GHz, 1.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs from plastic tube 400 V 700 V 2,000 V Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or
them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage Antistatic plastic 1,500 Carbon-loaded plastic 7,500 Metallized laminate 15,000 Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment.
● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Operating Guidelines To prevent overheating and to help prolong the life of the computer: 50 ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. ● Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used as too much air pressure can dislodge lubricants applied under the wide keys. ● If you remove a key, use a specially designed key puller to prevent damage to the keys.
Tools and Software Requirements To service the computer, you need the following: ● Torx T-15 screwdriver (HP screwdriver with bits, PN 161946-001) ● Torx T-15 screwdriver with small diameter shank (for certain front bezel removal) ● Flat-bladed screwdriver (may sometimes be used in place of the Torx screwdriver) ● Phillips #2 screwdriver ● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 16652
● If you are inserting or removing a hard drive, turn off the computer. Do not remove a hard drive while the computer is on or in standby mode. ● Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector. For more information about preventing electrostatic damage, refer to Electrostatic Discharge Information on page 47 ● Do not use excessive force when inserting a drive.
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
6 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56) 2. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. 3.
Front Bezel Description Spare part number Front bezel for use in all countries and regions except China 689377-001 Front bezel for use in China 689378-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56) 2. Remove the access panel (Computer Access Panel on page 57) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 6-4 Installing the Front Bezel Security Screw 9. Replace the access panel. 10. Reconnect the power cord and turn on the computer. 11. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 57) 2. Remove the front bezel (Front Bezel on page 58) 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 6-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Cards Description Spare part number nVidia GeForce GT630 PCIe x16 graphics card, 2 GB (not for use with Windows 8) 684591-001 nVidia GeForce GT630 PCIe x16 graphics card, 2 GB (for use with Windows 8) 702084-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) 700578-001 nVidia GF505 PCIe x16 graphics card
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 6-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 6-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 6-12 System Board Connections Table 6-1 System Board Connections No.
Table 6-1 System Board Connections (continued) No.
When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. If you are adding a second hard drive, connect it to the white connector on the system board labeled SATA1. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA2. If you are adding a second optical drive connect it to the black SATA connector on the system board labeled ESATA.
Figure 6-13 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws All Drives (except hard drives) 2 Silver and Blue 6-32 Isolation Mounting Screws Secondary Hard Drive CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode.
Drive Positions Figure 6-14 Drive Positions Table 6-2 Drive Positions 1 Two 5.25-inch drive bays for optional drives (optical drives shown) 2 One 3.5-inch drive bay for optional drive (media card reader shown) 3 Secondary 3.5-inch internal hard drive bay for optional hard drive 4 Primary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above. NOTE: HP Compaq PRO 6300 models do not support RAID.
4. Disconnect the drive cables, as indicated in the following illustrations. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. a. If you are removing an optical drive, disconnect the power cable and data cable from the back of the drive. b. If you are removing a media card reader, disconnect the USB cable from the system board.
5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). Figure 6-16 Removing the Drives Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56) 2. Remove the access panel (Computer Access Panel on page 57) 3. Remove the front bezel (Front Bezel on page 58) 4.
5. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided eight extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Drives on page 70 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
b. If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA. Figure 6-19 Connecting the Media Card Reader USB Cable 8. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a new SATA optical drive, connect the data cable for the first optical drive to the white SATA connector on the system board labeled SATA2.
Removing a Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56) 2. Remove the access panel (Computer Access Panel on page 57) 3. Disconnect the power cable and data cable from the back of the hard drive. 4.
3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Drives on page 70 for an illustration of the extra 6-32 isolation mounting guide screws location.
◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive. Figure 6-23 Securing the Drive in the Adapter Bracket ◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket).
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 6-25 Sliding a Hard Drive into the Drive Bay 5. Connect the power cable and data cable to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the system board to the rear of the hard drive bays. 6.
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Remove the cables from the clip on the top of the fan assembly. Figure 6-26 Removing the cables from atop the front fan assembly 4. 82 Unplug the fan cable from the system board connector labeled CHFAN.
5. Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 6-27 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the computer access panel (Computer Access Panel on page 57). 3. Remove the front bezel (Front Bezel on page 58). 4. Remove the front fan (Front Fan Assembly on page 82). 5. Disconnect the three front I/O cables (yellow, green, and blue) from the system board connectors (FRONT USB, FRONT USB2, and FRONT AUD). 6.
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Remove the front bezel (Front Bezel on page 58). 4. Remove the front fan (Front Fan Assembly on page 82). 5. Disconnect the cable from the system board connector labeled PB/LED. 6.
Heat sink Description Spare part number Heat sink 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the computer access panel (Computer Access Panel on page 57). 3. Remove the front fan (Front Fan Assembly on page 82). 4. Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board.
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W 688164-001 2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache 688162-001 3470, 3.2 GHz, 6-MB L3 cache 687943-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 Intel Core i3 processors 3240, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache 689578-001 3220, 3.
Description Spare part number G465, 1.9 GHz, 1.5-MB L3 cache 706883-001 G460, 1.8 GHz, 1-MB L3 cache 682410-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Remove the heat sink (Heat sink on page 86). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6.
To install a new processor: 1. Place the processor in its socket and close the retainer. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the existing heat sink, apply the thermal grease provided in the spares kit to the top of the processor. 4. Clean the bottom of the heat sink with the provided alcohol pad and place it atop the processor. 5.
Speaker Description Spare part number Speaker 645330-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Remove the front fan assembly (Front Fan Assembly on page 82). 4. Disconnect the speaker wire from the system board connector labeled SPKR. 5. From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis. 6.
Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 6-32 Rear fan screws 4. 92 Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
5. Lift the fan out of the chassis (2). Figure 6-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Disconnect the power cables from the white system board connector labeled PWR and the white system board connector labeled PWRCMD. 4. Remove the power cables from the clip on the base pan. 5.
7. Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 6-35 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part number System board (includes thermal material) 657239-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 56). 2. Remove the access panel (Computer Access Panel on page 57). 3. Remove the front fan assembly (Front Fan Assembly on page 82). 4.
7 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
CAUTION: The screws used in the computer are of different thread sizes and lengths; using the wrong screw in an application may damage the unit. Access Panel Description Spare part number Access panel 646815-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2).
Front Bezel Description Spare part number Front bezel 687950-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 7-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 7-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 98). 2. Remove the front bezel (Front Bezel on page 99).. 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
3. Rotate up the internal drive bay housing to access the memory module sockets on the system board. 4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets.
Expansion Card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (not for use with Windows 8) 632486-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB (for use with Windows 8) 700578-001 nVidia GF505 PCIe x16 graphics card, 512 MB (for use only in China) 702648-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB (not for use with Windows 8) 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 7-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. Figure 7-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 7-12 System Board Connections Table 7-1 System Board Connections 110 No.
Table 7-1 System Board Connections (continued) No.
Drive Positions Figure 7-13 Drive Positions Table 7-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reader shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
● The system does not support Parallel ATA (PATA) optical drives or PATA hard drives. ● You must install guide screws to ensure the drive will line up correctly in the drive cage and lock in place. HP has provided extra guide screws for the drive bays (five 6-32 standard screws and four M3 metric screws), installed in the front of the chassis, under the front bezel. The 6-32 standard screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws.
Removing a 5.25-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Rotate the drive cage to its upright position. 4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 112 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
9. Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the front bezel (if removed) and access panel. 12. If the computer was on a stand, replace the stand. 13.
Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive. 1. Follow the procedure in Removing a 5.25-inch Drive from a Drive Bay on page 114 to remove the 5.25-inch drive and access the 3.5-inch drive.
3. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 7-19 Removing a 3.5-inch Drive (Media Card Reader Shown) Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.
4. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 7-21 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) 5. Connect the appropriate drive cables: a. If installing a second hard drive, connect the power cable and data cable to the rear of the drive and connect the other end of the data cable to the white connector on the system board labeled SATA1. b.
8. If the computer was on a stand, replace the stand. 9. Reconnect the power cord and turn on the computer. 10. Lock any security devices that were disengaged when the access panel was removed. Removing and Replacing the Primary 3.5-inch Internal Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.5-inch hard drive is located under the power supply.
6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 7-24 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 7-26 Installing the Hard Drive 9. Connect the power cable and data cable to the back of the hard drive. NOTE: If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 10.
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Lift the fan duct straight up out of the chassis. Figure 7-27 Removing the fan duct To install the fan duct, reverse the removal procedure.
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Remove the front bezel (Front Bezel on page 99). 4. Remove the baffle (Fan duct on page 123). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN.
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 7-29 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Unplug the sensor cable from the system board connector labeled HSENSE (1). 4. Slide the hood sensor straight out of the notch in the chassis (2). NOTE: A flat blade screwdriver can be used to push the hood sensor out of the slot.
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Remove the front bezel (Front Bezel on page 99). 4. Remove the chassis fan (Front Fan Assembly on page 124). 5.
8. Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 7-32 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Remove the front bezel (Front Bezel on page 99). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR (1). 6.
Heat sink Description Spare part number Heat sink 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Remove the fan duct (Fan duct on page 123). 4. Remove the front fan (Front Fan Assembly on page 124). 5.
6. After loosening the Torx T15 screws (1), lift the heat sink from atop the processor (2) and set it on its side to keep from contaminating the work area with thermal grease. Figure 7-35 Removing the heat sink When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor.
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz (turbo up to 3.9 GHz), 8-MB L3 cache, 77W 688164-001 2600, 3.4 GHz (turbo up to 3.8 GHz), 8-MB L3 cache, 95W 638632-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 2400, 3.1 GHz, 6-MB L3 cache 638630-001 Intel Core i3 processors 3240, 3.4 GHz, 3-MB L3 cache 688951-001 3225, 3.3 GHz, 3-MB L3 cache, 55W 689578-001 3220, 3.
Description Spare part number G465, 1.9 GHz, 1.5-MB L3 cache 706883-001 G460, 1.8 GHz, 1-MB L3 cache 682410-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3. Remove the fan duct (Fan duct on page 123). 4. Remove the front fan assembly (Front Fan Assembly on page 124). 5. Remove the heat sink (Heat sink on page 130). 6. Rotate the locking lever to its full open position (1). 7.
2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 6. Figure 7-37 Removing the processor 3. If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided in the spares kit. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Power Supply Description Spare part number Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
7. Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 7-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
System Board Description Spare part number System board (includes thermal material) 657239-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Remove the access panel (Access Panel on page 98). 3.
11. Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 7-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 97). 2. Orient the computer so that its right side is facing down and place the computer in the optional stand.
8 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● If you recently installed new software, uninstall the software and see if the computer functions properly. ● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 141 in this guide.
● Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are error codes that will help you diagnose the problem. Refer to Appendix A, POST Error Messages on page 182 for more information. ● Turn up the brightness and contrast controls of the monitor if the monitor is dim. ● Press and hold any key. If the system beeps, then the keyboard should be operating correctly. ● Check all cable connections for loose connections or incorrect connections.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Table 8-1 Solving General Problems (continued) Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory back to the system. Restart the computer. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 8-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Hard Drive Problems Table 8-3 Solving Hard Drive Problems Cannot configure RAID. Cause Solution HP Compaq Pro 6300 models do not support RAID. HP Compaq Pro 6300 models do not support RAID. Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now.
Table 8-3 Solving Hard Drive Problems (continued) Drive not found (identified). Cause Solution The system may not have automatically recognized a newly installed device. See reconfiguration directions in the Solving Hardware Installation Problems on page 165 section. If the system still does not recognize the new device, check to see if the device is listed within Computer Setup. If it is listed, the probable cause is a driver problem. If it is not listed, the probable cause is a hardware problem.
Table 8-3 Solving Hard Drive Problems (continued) Computer will not boot from hard drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Hard Drive's “Emulation Type” is set to “None.” (some models) Run the Computer Setup utility and change the “Emulation Type” to “Hard Disk” in the device's details under Storage > Device Configuration. Hard drive is damaged.
Solving Media Card Reader Problems Table 8-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 8-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls. Cables are not properly connected. Check that the graphics cable is securely connected to the graphics card (if applicable) or video connector and the monitor. Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded.
“No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode.
High pitched noise coming from inside a flat panel monitor. Cause Solution Brightness and/or contrast settings are too high. Lower brightness and/or contrast settings. Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only).
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 8-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Table 8-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than speakers. Some graphics cards support audio over the DisplayPort connection (if applicable), so multiple audio devices may be listed in Device Manager. Make sure the correct device is being used. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application. The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 8-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Table 8-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2.
Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Graphics card (some models) is not seated properly or is bad, or system board is bad. For systems with a graphics card: 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board.
Table 8-11 Solving Network Problems (continued) Wake-on-LAN feature is not functioning. Cause Solution S5 Wake on LAN is disabled (some models). Enable the S5 Wake on LAN option in Computer Setup. Select Advanced > Device Options > S5 Wake on LAN. Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows 7: 1. Select Start > Control Panel > Network and Sharing Center. 2. Under Tasks, select Manage network connections. 3. Click Local Area Connection. 4. Click the Properties button. 5.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Network controller stops working without apparent cause. Cause Solution The files containing the network drivers are corrupted. Reinstall the network drivers using the Recovery Disc Set in Windows 7 or Windows recovery tools in Windows 8. If necessary, download the softpaq from the web (from a different computer). The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device.
NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dualchannel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), thirdparty data storage, and other management functions. Table 8-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules.
Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table 8-14 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility.
CD-ROM or DVD devices are not detected or driver is not loaded. Cause Solution Drive is not connected properly or not properly configured. See the documentation that came with the optional device. Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock.
Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. 1. Try using a slower speed when recording. 2. Verify that you are using the correct media for the drive. 3. Try a different brand of media. Quality varies widely between manufacturers. Solving USB Flash Drive Problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table.
The computer boots to DOS after making a bootable flash drive. Cause Solution Flash drive is bootable. Install the flash drive only after the operating system boots. Flash drive is defective. Try a different flash drive. Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer.
Unable to connect to the Internet. Cause Solution Cable/DSL modem is not plugged in. Plug in cable/DSL modem. You should see a “power” LED light on the front of the cable/DSL modem. Cable/DSL service is not available or has been interrupted due to bad weather. Try connecting to the Internet at a later time or contact your ISP. (If the cable/DSL service is connected, the “cable” LED light on the front of the cable/DSL modem will be on.) The CAT5 UTP cable is disconnected.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
9 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 9-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 162-System Options Not Set Configuration incorrect. Run Computer Setup and check the configuration in Advanced > Onboard Devices. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel. If the problem persists, replace the RTC battery.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Modules not supported on this Platform Recently added memory module(s) support ECC memory error correction. 1. If additional memory was recently added, remove it to see if the problem remains. 2. Check product documentation for memory support information. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 513-Front Chassis fan not detected Front chassis fan is not connected or may have malfunctioned. 1. Reseat front chassis fan. 2. Reseat fan cable. 3. Replace front chassis fan. 1. Reseat CPU or chassis fan. 2. Reseat fan cable. 3. Replace CPU or chassis fan. 1. Reseat power supply fan. 2. Reseat fan cable. 3. Replace power supply fan. 1. Check and/or replace cables. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1152-Serial Port B Address Conflict Detected Both external and internal serial ports are assigned to COM2. 1. Remove any serial port expansion cards. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 195.) 3. Reconfigure card resources and/or run Computer Setup or Windows utilities. 1. Remove any serial port expansion cards. 2. Clear CMOS.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table 9-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Table 9-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2.
10 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board. If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.
8. Plug in the computer and turn on power. Allow the operating system to start. This clears the current passwords and disables the password features. 9. To establish new passwords, repeat steps 1 through 4, replace the password jumper on pins 1 and 2, then repeat steps 6 through 8. Establish the new passwords in Computer Setup. Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 10-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
11 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 200). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
12 Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
System Recovery WARNING! This procedure will delete all user information. To prevent loss of information, be sure to back up all user information so you can restore it after recovery. System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory.
6. Select Yes, and then click Next. Your computer restarts. NOTE: If your system does not detect a recovery partition, it prompts you to insert recovery media that you have created. Insert the first disc or the USB flash drive, select Yes, and then click Next to restart the computer. If you are using discs, insert the next disc when prompted. 7. When the computer restarts, you will see the Recovery Manager welcome screen again. Under I need help immediately, click System Recovery.
NOTE: Some features might not be available on systems that are shipped without a Windows operating system. ● To create recovery discs, your computer must have a DVD writer, and you must use only highquality blank DVD+R or DVD-R discs. NOTE: You cannot use DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. ● You have the option of creating a recovery USB flash drive instead, using a high-quality USB drive.
capacity, it will appear grayed out, and you must replace it with a larger USB flash drive. Click Next. NOTE: Recovery Media Creation formats the flash drive, deleting any files on it. 6. Follow the on-screen instructions. When the process is complete, label the USB flash drive and store it in a secure place. NOTE: Do not use media cards for creating recovery media. The system may not be able to boot up from a media card and you may not be able to run system recovery.
Backup and recovery in Windows 8 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed options. 2. Follow the on-screen instructions to set up your backup, create a system image, or create system repair media.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer after Windows has loaded, and then press and hold Shift while clicking Restart. NOTE: If the computer fails to boot to Windows after several attempts, the system will boot to the Windows Recovery Environment by default. 4. Select Troubleshoot, select Advanced Options, and then select Automatic Repair. 5. Follow the on-screen instructions.
NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then follow the instructions provided with the Windows 8 operating system media to install the operating system. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. After the repair is completed: 1. Remove the Windows 8 operating system media, and then insert the Driver Recovery media. 2.
A Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
6. Locate the battery and battery holder on the system board. NOTE: On some computer models, it may be necessary to remove an internal component to gain access to the battery. 7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement battery into position, positive side up.
Type 3 a. Pull back on the clip (1) that is holding the battery in place, and remove the battery (2). b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup.
B Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch internal drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1.
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure B-2 Removing the Thermal Sensor 4. Remove the four screws from the bottom of the hard drive carrier. Figure B-3 Removing the Security Screws 214 Appendix B Removing and Replacing a Removable 3.
5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure B-4 Removing the Hard Drive 6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board.
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws 8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). Figure B-7 Replacing the Thermal Sensor 216 Appendix B Removing and Replacing a Removable 3.
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure B-8 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
C Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to the Desktop Management Guide.
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly. 2. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis.
Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. 222 Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
E Specifications MT Specifications Table E-1 Specifications Chassis Height 14.9 in 37.7 cm Width 7.0 in 17.7 cm Depth 17.0 in 43.1 cm Approximate Weight 20.5 lb 9.3 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Table E-1 Specifications (continued) 1 224 Standard Efficiency 320W High Efficiency 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
SFF Specifications Table E-2 Specifications Chassis (in the desktop position) Height 4.0 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Index Symbols/Numerics 2.
eSATA port (expansion), spare part number 33, 44 eSATA port assembly, spare part number 30, 40 expansion card MT installation 65 MT removal 65 SFF installation 106 SFF removal 106 expansion slot cover MT removal 66 SFF removal 107 external USB webcam, spare part number 30, 40 F f11 recovery 208 FailSafe Key 218 fan MT spare part number 92 fan duct SFF removal and replacement 123 SFF spare part number 123 fan duct, SFF spare part number 39, 43 fan with guard, MT spare part number 29 fan, MT spare part number
keyboard problems 163 L LEDs blinking power 191 blinking PS/2 keyboard 191 locks MT front bezel 59 SFF front bezel 100 Smart Cover Lock 218 M media card reader MT installation 75 MT removal 73 SFF installation 118 SFF removal 117 Media Card Reader problems 152 memory MT installation 62 MT socket population 63 MT specifications 62 SFF installation 103 SFF socket population 104 SFF specifications 103 memory module spare part number 62, 103 memory modules spare part number 26, 34, 35, 37, 44, 45 memory probl
monitor 154 mouse 163 network 167 power 147 printer 161 processor 173 software 179 processor MT removal and replacement 89 SFF removal and replacement 133 spare part number 26, 33, 34, 37, 44, 45 processor problems 173 product ID locations 6 R rear chassis fan MT removal and replacement 92 MT spare part number 92 rear panel components MT 4 SFF 5 recovery partition 208 removal and replacement MT fan/baffle assembly 82 MT front USB panel 84 MT heat sink 86 MT power supply 94 MT power switch/LED assembly 85 MT
system board removal and replacement 137 system board, spare part number 36, 44 Smart Cover Lock 218 software problems 179 servicing computer 53 solenoid lock spare part number 29, 33, 44 solenoid lock, SFF spare part number 40 solid-state drive, spare part number 31, 41 spare part number tamper-resistant wrench 53 Torx T-15 screwdriver 53 speaker MT removal and replacement 91 MT spare part number 91 SFF removal and replacement 129 SFF spare part number 129 speaker, MT spare part number 29, 33 speaker, SFF
