Deskpro Personal Computers Service Reference Guide

Deskpro Service Reference Guide
2-9
Running Diagnostic Tests
If your version of Compaq Insight Personal Edition includes diagnostic testing utilities, four tabs
will appear next to Overview: Test, Status, Log, and Error.
1. Select the Test tab.
2. Select one of the following options:
❏
Quick Test—
Runs a quick, general test on each device with a minimal number of prompts.
❏
Complete Test—
Runs maximum testing of each device with minimal prompts.
❏
Custom Test—
Runs only the tests you select. To select specific devices or tests, find the
device in the list, then click the box beside each test to select or deselect it. When selected,
a red check mark appears in the box.
3. Select Interactive Mode or Unattended Mode.
4. In Interactive Mode, the diagnostic software will prompt you for input during tests that require
it. Some tests require interaction and will display errors or halt testing if selected in conjunction
with Unattended Mode.
5. Click the Begin Testing button.
Test Status is displayed, showing the progress and result of each test.
6. If errors are found, click the Error tab to display more detailed information and recommended
actions. By following the recommended actions, you may be able to solve some problems
yourself.
7. Click Print or Save the error information in case you need to contact your Compaq authorized
dealer, reseller, or service provider for assistance.
8. To exit Compaq Insight Personal Edition, click File, then click Exit.
2.3 Protecting Your Software
To protect software from loss or damage, you should keep a backup copy of all system software,
applications, and related files stored on the hard drive. You can order a set of backup diskettes
from Compaq at nominal cost for all of the software preinstalled on the computer, or you can
make a set. Refer to the operating system or backup utility documentation for instructions on
making backup copies of data files. Another option is the
Compaq Deskpro Supplement CD,
which accompanies many desktop models and enables the user to selectively restore the original
system software.
2.3.1 Ordering Backup Diskettes
You can order all software as a single set, or you can order the various software packages
separately.
✎
Before calling Compaq to place your order, be sure to have the serial number of
your computer available. This number is necessary for all diskette purchases.
For a list of Compaq support telephone numbers, consult the
Contacting Compaq Customer
Support
guide.