Service Reference Guide HP Compaq dc5800 Business PC
© Copyright 2008 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Table of contents 1 Installing and Customizing the Software Installing the Operating System ........................................................................................................... 1 Installing or Upgrading Device Drivers ................................................................................................. 1 HP Backup and Recovery Manager .....................................................................................................
HP Client Catalog for SMS ................................................................................................ 25 HP Client Configuration Manager ....................................................................................................... 26 HP Configuration Management Solution ............................................................................................ 26 HP Client Manager for Altiris ....................................................................................
Serial and Parallel ATA Drive Guidelines and Features SATA Hard Drives .............................................................................................................................. 48 SATA Hard Drive Cables .................................................................................................................... 49 SATA Data Cable .............................................................................................................. 49 SATA Power Cable ...................
Drive Positions ................................................................................................................... 80 Removing an External 5.25-inch or 3.5-inch Drive ............................................................ 81 Installing an External 5.25-inch or 3.5-inch Drive .............................................................. 83 Removing an Internal 3.5-inch Hard Drive ......................................................................... 86 Installing an Internal 3.
Installing a Drive into the 3.5-inch External Drive Bay .................................... 142 Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive ..... 144 Removing and Replacing a Removable 3.5-inch SATA Hard Drive ............... 148 Cable Routing ................................................................................................................................... 152 ReadyBoost Card ..........................................................................................
Appendix C POST Error Messages POST Numeric Codes and Text Messages ..................................................................................... 181 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes .............................................. 188 Appendix D Password Security and Resetting CMOS Resetting the Password Jumper ...................................................................................................... 192 Clearing and Resetting the CMOS ......................
1 Installing and Customizing the Software NOTE: If the computer was shipped with Windows Vista loaded, you will be prompted to register the computer with HP Total Care before installing the operating system. You will see a brief movie followed by an online registration form. Fill out the form, click the Begin button, and follow the instructions on the screen. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully installed.
HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups.
2 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, diskette drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on diskette and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented. Diskette Type (Legacy Diskettes only) Identifies the highest capacity media type accepted by the diskette drive. Options are 3.5" 1.44 MB and 5.
Table 2-3 Computer Setup—Storage (continued) Allows you to specify the parameters (logical cylinders, heads, and sectors per track) used by the BIOS to translate disk I/O requests (from the operating system or an application) into terms the hard drive can accept. Logical cylinders may not exceed 1024. The number of heads may not exceed 256. The number of sectors per track may not exceed 63. These fields are only visible and changeable when the drive translation mode is set to User.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. See the Troubleshooting Guide for more information.
Table 2-4 Computer Setup—Security (continued) ● Legacy diskette ● Embedded security device (some models) ● SATA0 ● SATA1 (some models) ● SATA4 (some models) ● SATA5 (some models) Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.
Table 2-4 Computer Setup—Security (continued) OS management of Embedded Security Device (some models) (enable/disable) This option allows the user to limit operating system control of the Embedded Security Device. Changing this setting requires turning the computer off and then back on. This option allows the user to limit OS control of the Embedded Security Device.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-5 Computer Setup—Power Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor. ● Idle Power Savings—Extended/Normal.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 2-6 Computer Setup—Advanced (for advanced users) 12 Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days). ● POST messages (enable/disable). ● MEBx Setup Prompt (hidden/displayed). Enabling this feature displays the text CTRL+P = MEBx during POST. Disabling this feature prevents the text from being displayed.
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) NOTE: If you turn off power to the computer using the switch on a power strip, you will not be able to use the suspend/sleep feature or the Remote Management features. ● POST Delay (None, 5, 10 15, or 20 seconds). Enabling this feature will add a user-specified delay to the POST process.
Table 2-6 Computer Setup—Advanced (for advanced users) (continued) ● Multi-Processor (enable/disable). This option may be used to disable multi-processor support under the OS. ● Internal speaker (some models) (does not affect external speakers) ● Monitor Tracking (enable/disable). Allows BIOS to save monitor asset information. ● NIC PXE Option ROM Download (enable/disable). The BIOS contains an embedded NIC option ROM to allow the unit to boot through the network to a PXE server.
3 Computer Diagnostic Features HP Insight Diagnostics NOTE: HP Insight Diagnostics is included on CD with some computer models only. The HP Insight Diagnostics utility allows you to view information about the hardware configuration of the computer and perform hardware diagnostic tests on the subsystems of the computer. The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. The Survey tab is displayed when you invoke HP Insight Diagnostics.
6. Shut down the operating system and turn off the computer. 7. Turn on the computer. The system will boot to the CD. NOTE: If the system does not boot to the CD in the optical drive, you may need to change the boot order in the Computer Setup (F10) utility so that the system attempts to boot to the optical drive before booting to the hard drive. Refer to the Computer Setup (F10) Utility Guide for more information. 8. Select the appropriate language and click Continue.
Test Tab The Test tab allows you to choose various parts of the system to test. You can also choose the type of test and testing mode. There are three types of tests to choose from: ● Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention in either Unattended or Interactive mode. ● Complete Test—Provides a predetermined script where each hardware component is fully tested.
After testing has completed, the Cancel Testing button is replaced with a Retest button. The Retest button will retest the last set of tests executed. This enables you to re-run the set of tests without having to re-enter the data in the Test tab.
Saving and Printing Information in HP Insight Diagnostics You can save the information displayed in the HP Insight Diagnostics Survey and Log tabs to a diskette or a USB 2.0 HP Drive Key (64MB or higher). You can not save to the hard drive. The system will automatically create an html file that has the same appearance as the information displayed on the screen. 1. Insert a diskette or USB 2.0 HP Drive Key (capacity must be 64MB or higher). USB 1.0 Drive Keys are not supported. 2.
HP Backup and Recovery Manager The HP Backup and Recovery Manager is an easy-to-use, versatile application that allows you to back up and recover the primary hard drive on the PC. The application works within Windows to create backups of Windows, all applications, and all data files. Backups can be scheduled to occur automatically at designated intervals, or they can be initiated manually. Important files can be archived separately from regular backups.
4 Desktop Management HP Client Management Solutions provides standards-based solutions for managing and controlling desktops, workstations, and notebook PCs in a networked environment. HP pioneered desktop manageability in 1995 with the introduction of the industry’s first fully manageable desktop personal computers. HP is a patent holder of manageability technology.
The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Service Web site (http://h20219.www2.hp.com/services/ cache/80906-0-0-225-121.html) provides information to help you select the best deployment method. The Restore Plus! CD, ROM-based setup, and ACPI hardware provide further assistance with recovery of system software, configuration management and troubleshooting, and power management.
Remote System Installation Remote System Installation allows you to start and set up the system using the software and configuration information located on a network server by initiating the Preboot Execution Environment (PXE).
administrator can access the HP Client Management Interface by writing simple scripts and integrating those scripts to the management solution of their choice. With the HP Client Management Interface (HP CMI), new HP business computers seamlessly integrate into your managed IT environment.
Server (SMS). Using SSM, you can distribute customer-created or third-party updates that have been packaged in the SSM-format. SSM may be downloaded at no charge by visiting http://www.hp.com/go/ssm. NOTE: SSM does not currently support remote ROM flash on systems that have Windows Vista BitLocker enabled and are using TPM measurements to protect the BitLocker keys because flashing the BIOS would invalidate the trust signature that BitLocker created for the platform.
HP Client Configuration Manager HP Client Configuration Manager is a hardware and software management solution for Windows Vista, Windows XP and HP Thin Client environments that is easy to use and quick to deploy, while providing a strong foundation for future requirements.
● Automatically acquire and install drivers and BIOS updates without visiting each PC ● Remotely configure BIOS and security settings ● Automate processes to quickly resolve hardware problems Tight integration with HP Instant Support tools reduces hardware troubleshooting time.
updates in a timely and automated manner—can help maintain security and productivity for the managed organization. HP now offers a mechanism to streamline updates for HP systems within a Microsoft System Management Server management infrastructure. The HP Client Catalog for SMS contains software driver and patch information for desktop, mobile and workstation platforms.
Intel vPro features include: ● Hardware inventory information ● Alerting ● Power management—power on/off, cycle power ● Remote diagnosis and repair ● ◦ Serial-over-LAN—allows console control of remote PC during its boot phase ◦ IDE-Redirect—allows system booting from a remote boot drive, disk, or ISO image Hardware-based isolation and recovery—limit or cut off PC network access, if virus-like activity is detected NOTE: For an overview of Intel vPro technology, visit http://www.intel.com/vpro.
● ● ◦ ME Features Control—enable AMT, ASF, or none ◦ ME Power Control—configure management engine power policies Intel AMT Configuration ◦ Change AMT Password—required in order to configure AMT (the default password is admin) ◦ Host Name—allows administrator to assign a name to the client ◦ TCP/IP—allows administrator to assign an IP address or enable DHCP ◦ Provisioning Server—allows administrator to assign IP address of provisioning server ◦ Provision Model—allows administrator to configure
You create your own profile to ensure that you only receive the information relevant to a specific IT environment. To learn more about the Proactive Change Notification program and create a custom profile, visit http://h30046.www3.hp.com/subhub.php Subscriber’s Choice Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications.
HPQFlash The HPQFlash utility is used to locally update or restore the system BIOS of individual PCs from a Windows operating system. For more information on HPQFlash, visit http://www.hp.com/support/files and enter the model number of the computer when prompted. Boot Block Emergency Recovery Mode Boot Block Emergency Recovery Mode permits system recovery in the unlikely event of a ROM flash failure. For example, if a power failure were to occur during a BIOS upgrade, the ROM flash would be incomplete.
NOTE: Both procedures require a diskette drive or a supported USB flash media device, such as an HP Drive Key. Copying to Single Computer CAUTION: A setup configuration is model-specific. File system corruption may result if source and target computers are not the same model. For example, do not copy the setup configuration from a dc5xxx PC to a dx5xxx PC. 1. Select a setup configuration to copy. Turn off the computer. If you are in Windows, click Start > Shut Down > Shut Down. 2.
NOTE: A bootable diskette is required for this procedure or to create a bootable USB flash media device. If Windows XP is not available to use to create a bootable diskette, use the method for copying to a single computer instead (see Copying to Single Computer on page 33). 1. Create a bootable diskette or USB flash media device. See Supported USB Flash Media Device on page 34 or Unsupported USB Flash Media Device on page 36. CAUTION: Not all computers can be booted from a USB flash media device.
To create a bootable USB flash media device, you must have: ● a supported USB flash media device ● a bootable DOS diskette with the FDISK and SYS programs (If SYS is not available, FORMAT may be used, but all existing files on the USB flash media device will be lost.) ● a PC that is bootable from a USB flash media device CAUTION: Some older PCs may not be bootable from a USB flash media device.
12. Copy any files you saved in step 9 back to your USB flash media device. 13. Remove the diskette and reboot the computer. The computer will boot to the USB flash media device as drive C. NOTE: The default boot order varies from computer to computer, and it can be changed in the Computer Setup (F10) Utility. If you have used a DOS version from Windows 9x, you may see a brief Windows logo screen. If you do not want this screen, add a zero-length file named LOGO.
9. If the system did not automatically restart when exiting FDISK, press Ctrl+Alt+Del to reboot to the DOS diskette. 10. At the A:\ prompt, type FORMAT C: /S and press Enter. Format will format the USB flash media device, add the system files, and ask for a Volume Label. 11. Press Enter for no label or enter one if desired. 12. Turn off the computer and unplug the power cord. Open the computer and re-install any PCI cards that were previously removed. Close the computer cover. 13.
HP Web Site Support HP engineers rigorously test and debug software developed by HP and third-party suppliers, and develop operating system specific support software, to ensure performance, compatibility, and reliability for HP computers. When making the transition to new or revised operating systems, it is important to implement the support software designed for that operating system.
Use the following utilities to manage security settings on the HP computer: ● Locally, using the Computer Setup Utilities. See the Computer Setup (F10) Utility Guide included with the computer for additional information and instructions on using the Computer Setup Utilities. Some computers also have HP BIOS Configuration for ProtectTools, which is a Windows-based component of ProtectTools that allows administrators to configure BIOS security settings from within the running OS.
Table 4-1 Security Features Overview (continued) Option Description Network Service Boot Enables/disables the computer’s ability to boot from an operating system installed on a network server. (Feature available on NIC models only; the network controller must be either a PCI expansion card or embedded on the system board.) System IDs Allows you to set: DriveLockSecurity (some models) ● Asset tag (18-byte identifier) and ownership Tag (80-byte identifier displayed during POST).
Establishing a Power-On Password Using Computer Setup Establishing a power-on password through Computer Setup prevents access to the computer when power is turned on, unless the password is entered. When a power-on password is set, Computer Setup presents Password Options under the Security menu. Password options include Password Prompt on Warm Boot. When Password Prompt on Warm Boot is enabled, the password must also be entered each time the computer is rebooted. 1. Turn on or restart the computer.
Changing a Power-On or Setup Password If the system is equipped with an embedded security device, refer to the HP ProtectTools Security Manager Guide at http://www.hp.com. 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart the Computer. 2. To change the Power-On password, go to step 3. To change the Setup password, as soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup.
National Keyboard Delimiter Characters Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use to change or delete the password depend on the keyboard that came with the computer. National Keyboard Delimiter Characters / Arabic - Greek / Russian = Belgian .
the master password or to enable DriveLock. A user password must be provided in order to enable DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future.
Smart Cover Sensor CoverRemoval Sensor, available on some models, is a combination of hardware and software technology that can alert you when the computer cover or side panel has been removed. There are three levels of protection, as described in the following table. Table 4-2 Smart Cover Sensor Protection Levels Level Setting Description Level 0 Disabled Smart Cover Sensor is disabled (default).
Locking the Smart Cover Lock To activate and lock the Smart Cover Lock, complete the following steps: 1. Turn on or restart the computer. If you are in Windows, click Start > Shut Down > Restart. 2. As soon as the computer is turned on, press F10 when the monitor light turns green to enter Computer Setup. Press Enter to bypass the title screen, if necessary.
Cable Lock Provision The rear panel of the computer (some models) accommodates a cable lock so that the computer can be physically secured to a work area. For illustrated instructions, please see the Hardware Reference Guide. Fingerprint Identification Technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks.
5 Serial and Parallel ATA Drive Guidelines and Features NOTE: Serial ATA = SATA Parallel ATA = PATA SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.
SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius. The SATA data cable is a thin, 7-pin cable designed to transmit data for only a single drive.
PATA Device Information The USDT model is the only product that supports a PATA optical drive. No PATA drives are supported on any other model. ATA SMART Drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for the HP Personal Computers have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive.
6 Identifying the Chassis, Routine Care, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Small Form Factor (SFF) 52 Chapter 6 Identifying the Chassis, Routine Care, and Disassembly Preparation
Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly throughout a normal cycle. The device may function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy.
● Avoid contact with pins, leads, or circuitry. ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal Grounding Methods and Equipment Use the following equipment to prevent static electricity damage to equipment: ● Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin.
● Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tub
Routine Care General Cleaning Safety Precautions 1. Never use solvents or flammable solutions to clean the computer. 2. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component. 3. Always unplug the computer when cleaning with liquids or damp cloths. 4. Always unplug the computer before cleaning the keyboard, mouse, or air vents. 5. Disconnect the keyboard before cleaning it. 6.
● If you remove a key, use a specially designed key puller to prevent damage to the keys. This tool is available through many electronic supply outlets. CAUTION: Never remove a wide leveled key (like the space bar) from the keyboard. If these keys are improperly removed or installed, the keyboard may not function properly. ● Cleaning under a key may be done with a swab moistened with isopropyl alcohol and squeezed out. Be careful not to wipe away lubricants necessary for proper key functions.
● Diagnostics software ● HP tamper-resistant T-15 wrench (Smart Cover FailSafe Key, PN 166527-001) or HP tamperresistant bits (Smart Cover FailSafe Key, PN 166527-002) Screws The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit.
Lithium Coin Cell Battery The battery that comes with the computer provides power to the real-time clock and has a minimum lifetime of about three years. See the appropriate removal and replacement chapter for the chassis you are working on in this guide for instructions on the replacement procedures. WARNING! This computer contains a lithium battery. There is a risk of fire and chemical burn if the battery is handled improperly.
7 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Preparation for Disassembly See Identifying the Chassis, Routine Care, and Disassembly Preparation on page 51 for initial safety procedures. 1. Remove/disengage any security devices that prohibit opening the computer (External Security Devices on page 62). 2. Close any open software applications. 3. Exit the operating system. 4. Remove any diskette, compact disc, or media card from the computer. 5. Turn off the computer and any peripheral devices that are connected to it.
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object.
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. 2. Thread the keyboard and mouse cables through the lock.
64 3. Screw the lock to the chassis using the screw provided. 4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. The security screw is located on the fan duct inside the chassis. To lock the front bezel, remove the security screw from the fan duct (1) and install it through the chassis frame into the front bezel (2).
Computer Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). CAUTION: Before removing the computer access panel, ensure that the computer is turned off and that the power cord is disconnected from the electrical outlet. 2. Loosen the captive thumbscrew (1) that secures the access panel to the computer chassis. 3. Slide the access panel back (2) about 1.3 cm (1/2 inch), then lift it off the unit. To install the access panel, reverse the removal procedure.
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Press outward on the two latches on the right side of the bezel and the single latch on the left side of the bezel (1) to release the bottom of the bezel, then swing the bottom of the bezel away from the chassis (2) to release the top of the bezel. To reinstall the front bezel, reverse the removal procedure.
Cable Management Always follow good cable management practices when working inside the computer. ● Keep cables away from major heat sources like the heatsink. ● Do not jam cables on top of expansion cards or memory modules. Printed circuit cards like these are not designed to take excessive pressure on them. ● Keep cables clear of sliding or moveable parts to prevent them from being cut or crimped when the parts are moved. ● When folding a flat ribbon cable, never fold to a sharp crease.
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.
Item Description Socket Color 1 DIMM socket XMM1, Channel A (populate first) Black 2 DIMM socket XMM2, Channel A White 3 DIMM socket XMM3, Channel B (populate second) Black 4 DIMM socket XMM4, Channel B White NOTE: A DIMM must occupy the XMM1 socket. The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black XMM1 socket. NOTE: For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. 4.
Expansion Cards The computer has one standard PCI expansion slot that can accommodate an expansion card up to 17.46 cm (6.875 inches) in length. The computer also has two PCI Express x1 expansion slots and one PCI Express x16 expansion slot. Item Description 1 PCI Express x1 expansion slot 2 PCI Express x1 expansion slot 3 PCI expansion slot 4 PCI Express x16 expansion slot NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 expansion slot.
4. On the rear of the computer, a slot cover lock secures the expansion card brackets and expansion slot covers in place. Lift up on the tab at the top of the lock and rotate the lock open. 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis (2) to release it from the chassis frame. Be sure not to scrape the card against the other components. c.
CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA1. ● Always populate the dark blue SATA0 and white SATA1 connectors before the light blue SATA4 and orange SATA5 connectors. ● Connect a second SATA optical drive to the orange SATA5 connector.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. No.
Drive Positions 1 Two 5.25-inch external drive bays for optional drives (optical drives shown) 2 One 3.5-inch external drive bay for optional drive (media card reader shown) 3 Primary 3.5-inch internal hard drive bay 4 Secondary 3.5-inch internal hard drive bay for optional hard drive To verify the type and size of the storage devices installed in the computer, run Computer Setup. Refer to the Computer Setup (F10) Utility Guide for more information.
Removing an External 5.25-inch or 3.5-inch Drive CAUTION: computer. All removable media should be taken out of a drive before removing the drive from the 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove the front bezel (Front Bezel on page 67). 4. Disconnect the drive cables, as indicated in the following illustrations. a. If you are removing a 5.
c. 82 If you are removing a media card reader, disconnect the USB cable from the system board. 5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2). 6. Remove the four guide screws (two on each side) from the old drive. You will need these screws to install a new drive.
Installing an External 5.25-inch or 3.5-inch Drive NOTE: 1. The system does not support Parallel ATA (PATA) optical drives. Install the four guide screws (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the interior of the chassis frame next to the power supply if needed. NOTE: Optical drives, diskette drives, and media card readers use M3 metric guide screws.
3. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. 4. Connect the power and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable (1) and data cable (2) to the back of the drive. CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires.
b. 5. If you are installing a diskette drive, connect the data cable (1) and power cable (2) to the back of the drive. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector. NOTE: If you are installing a SATA optical drive, connect the first optical drive to the white SATA connector on the system board labeled SATA1. Connect a second optical drive to the orange SATA connector labeled SATA5.
Removing an Internal 3.5-inch Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer. If you do not have this CD set, select Start > HP Backup and Recovery and create it now. 86 1.
Installing an Internal 3.5-inch Hard Drive NOTE: 1. The system does not support Parallel ATA (PATA) hard drives Install the four guide screws (two on each side) that were removed from the old drive into the new drive. The screws help guide the drive into its proper position in the bay. Extra guide screws are provided on the interior of the chassis frame next to the power supply. NOTE: The hard drive uses 6-32 isolation mounting guide screws.
3. Connect the power cable (1) and data cable (2) to the back of the hard drive. NOTE: If you are installing a primary hard drive, use the power connector labeled P4. If you are installing a secondary hard drive, use the power connector labeled P3. CAUTION: Never crease or bend a SATA data cable tighter than a 30 mm (1.18 in) radius. A sharp bend can break the internal wires. 4. If installing a new drive, connect the opposite end of the data cable to the appropriate system board connector.
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
90 3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). 4. Remove the four screws from the bottom of the hard drive carrier.
5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. 6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board.
92 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. 8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
ReadyBoost Card A ReadyBoost card is installed on the system board. A 10-pin connector, as well as a separate post, secures the ReadyBoost card to the system board. You can use two different methods to remove the ReadyBoost card. If replacing only the card, you can remove the card from the system board but leave the post in place. If replacing the card and post, you must remove the system board and then loosen the post from the bottom side of the system board before removing the card. 1.
Processor Baffle 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove the hard drive cable from the clip on top of the baffle. 4. Slide the baffle toward the rear of the chassis until the tab on the top of the baffle clears the slot on the fan baffle and the tabs on the bottom of the baffle slide to the larger opening in the slots in the base of the chassis. 5.
Fan/Air Baffle 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Unplug the fan cable from the system board (CHFAN, P9). 4. Remove the processor baffle. 5. Remove the silver T15 screw that secures the baffle to the base of the chassis. 6. Unplug the speaker cable. 7.
Front USB Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove the front bezel (Front Bezel on page 67). 4. Disconnect the front I/O cable from the blue system board connector (P6) and the USB cable from the yellow system board connector (FRONT_USB, P24). 5. Stand the unit upright. 6. Remove the silver T15 screw that secures the panel to the chassis. 7.
Power Switch/LED Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove the front bezel (Front Bezel on page 67). 4. Remove the processor baffle (Processor Baffle on page 95). 5. Remove the fan/baffle (Fan/Air Baffle on page 96). 6. Disconnect the cable from the system board (P5, PB/LED). 7.
Heatsink 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Unplug the fan cable from the system board (CPUFAN, P8). 4. Loosen the four silver T15 captive screws that secure the heatsink to the system board. CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove the heatsink (Heatsink on page 99). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket.
5. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. 6. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heatsink on the processor.
Rear Chassis Fan 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Disconnect the fan control cable from the system board (P11, POWER FAN). 4. Remove the four silver Phillips screws that secure the fan to the chassis. 5. Lift the fan out of the chassis. To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Optional Serial Port The computer may include an optional second serial port. This port is installed in an expansion card slot, and you can use expansion card removal and replacement procedures to remove and install it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Disconnect the serial port cable from the system board. 4.
Power Supply 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Disconnect all power cables from the drives and from the system board. 4. Remove the four silver T15 screws that connect the power supply to the chassis.
5. Press the tab in front of the power supply that holds it in place. 6. Slide the power supply toward the front of the computer, rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis. To install the power supply, reverse the removal procedure.
System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove all expansion boards (Expansion Cards on page 73). 4. Disconnect all cables connected to the system board, noting their location for reinstallation. 5. Remove the heatsink (Heatsink on page 99). 6. Remove the seven screws that secure the system board to the chassis. 7.
Battery The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1.
4. Plug in the computer and turn on power to the computer. 5. Reset the date and time and any special system setups using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2). 2. Insert the new battery and position the clip back in place. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5.
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
External Security Devices The following security devices are used to prevent unauthorized access to the internal components of the computer and/or secure the computer to a fixed object. Installing a Security Lock The security locks displayed below and on the following pages can be used to secure the computer.
Padlock 112 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
HP Business PC Security Lock 1. Fasten the security cable by looping it around a stationary object. 2. Thread the keyboard and mouse cables through the lock.
3. Screw the lock to the chassis using the screw provided. 4. Insert the plug end of the security cable into the lock (1) and push the button in (2) to engage the lock. Use the key provided to disengage the lock.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. The security screw is located on the fan duct inside the chassis. To lock the front bezel, remove the security screw from the fan duct (1) and install it through the chassis frame into the front bezel (2).
Computer Access Panel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Press the buttons on the left and right sides of the computer (1) then slide the access panel back until it stops and lift it up and off the chassis (2). To install the access panel, reverse the removal procedure.
Front Bezel 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Lift up the green latch behind the upper right side of the bezel and push down on the latch behind the lower right side of the bezel (1), then pull the right side of the bezel off the chassis (2), followed by the left side. To replace the front bezel, reverse the removal procedures.
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Remove the front bezel (Front Bezel on page 67). 4. To remove the 3.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 61). 2. Remove the computer access panel (Computer Access Panel on page 66). 3. Remove the front bezel (Front Bezel on page 67). 4. Remove the front bezel. 5.
9. Orient the computer so that its right side is facing down. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. NOTE: Ensure at least 10.2 centimeters (4 inches) of space on all sides of the computer remains clear and free of obstructions.
Installing Additional Memory The computer comes with double data rate 2 synchronous dynamic random access memory (DDR2SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM. To achieve the maximum memory support, you can populate the system board with up to 8 GB of memory configured in a highperforming dual channel mode.
Populating DIMM Sockets There are four DIMM sockets on the system board, with two sockets per channel. The sockets are labeled XMM1, XMM2, XMM3, and XMM4. Sockets XMM1 and XMM2 operate in memory channel A. Sockets XMM3 and XMM4 operate in memory channel B.
will have more memory than the other, the larger amount should be assigned to Channel A. For example, if you are populating the sockets with one 1GB DIMM, and three 512MB DIMMs, Channel A should be populated with the 1GB DIMM and one 512MB DIMM, and Channel B should be populated with the two 512MB DIMMs. With this configuration, 2GB will run as dual channel and 512MB will run as single channel. ● In any mode, the maximum operational speed is determined by the slowest DIMM in the system.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the black XMM1 socket. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B. Refer to Populating DIMM Sockets on page 122 for more information. 5.
Expansion Cards The computer has one standard low-profile PCI expansion slot that can accommodate an expansion card up to 17.46 cm (6.875 inches) in length. The computer also has two PCI Express x1 expansion slots and one PCI Express x16 expansion slot. NOTE: The PCI and PCI Express slots support only low profile cards.
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis (2) to release it from the chassis frame. Be sure not to scrape the card against the other components. c.
CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis (1) so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board (2).
10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Reconfigure the computer, if necessary. Refer to the Computer Setup (F10) Utility Guide for instructions on using Computer Setup. Cable Management The Small Form Factor chassis is very compact and proper routing of the internal cables is critical to the computer operation. Follow good cable management practices when working inside the computer.
130 Chapter 8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis
Cable Connections System board connectors are color-coded to make it easier to find the proper connection.
Drives A Torx T-15 screwdriver is needed to remove and install the guide screws on a drive. CAUTION: Make sure personal files on the hard drive are backed up to an external storage device before removing the hard drive. Failure to do so will result in data loss. After replacing the primary hard drive, you will need to run the Restore Plus! CD to load the HP factory-installed files. Drive Positions 1 3.5-inch internal hard drive bay 2 3.
Installing and Removing Drives When installing additional drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect a SATA optical drive to the white SATA connector on the system board labeled SATA1. ● Connect additional SATA hard drives to the next available (unpopulated) SATA connector on the system board in the following order: SATA0, SATA1, SATA5, SATA4.
CAUTION: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and unplug the power cord. Do not remove a drive while the computer is on or in standby mode. Before handling a drive, ensure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
System Board Drive Connections Refer to the following illustration and table to identify the system board drive connectors. No.
Removing an Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Rotate the drive cage to its upright position. 4. Disconnect the power cable (1) and data cable (2) from the rear of the optical drive.
5. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 6. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). NOTE: To replace the optical drive, reverse the removal procedure.
4. Install two M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 133 for an illustration of the extra M3 metric guide screws location. CAUTION: Use only 5-mm long screws as guide screws. Longer screws can damage the internal components of the drive.
6. Rotate the drive cage to its upright position. 7. Connect the SATA data cable to the white system board connector labeled SATA1. 8. Route the data cable through the cable guides. CAUTION: There are two cable guides that keep the data cable from being pinched by the drive cage when raising or lowering it. One is located on the bottom side of the drive cage. The other is located on the chassis frame under the drive cage.
10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. The system automatically recognizes the drive and reconfigures the computer. Removing an External 3.5-inch Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. NOTE: The 3.5-inch drive bay may contain a diskette drive or a media card reader. The 3.5-inch drive is located underneath the optical drive.
2. Disconnect the drive cables, as indicated in the following illustrations: a. If you are removing a diskette drive, disconnect the data cable (1) and power cable (2) from the back of the drive. b. If you are removing a media card reader, disconnect the USB cable from the system board.
3. Press the green drive retainer latch (1) located on the right side of the drive to disengage the drive from the drive cage. While pressing the drive retainer latch, slide the drive back until it stops, then lift it up and out of the drive cage (2). NOTE: To replace the 3.5-inch drive, reverse the removal procedure. When replacing a 3.5-inch drive, transfer the four guide screws from the old drive to the new one. Installing a Drive into the 3.
3. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. 4. Connect the appropriate drive cables: a. If installing a diskette drive, connect the power and data cables to the rear of the drive and connect the other end of the data cable to the connector on the system board labeled FLOPPY. b.
Removing and Replacing the Primary 3.5-inch Internal SATA Hard Drive NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.
4. Rotate the power supply to its upright position. The hard drive is located beneath the power supply. 5. Disconnect the power cable (1) and data cable (2) from the back of the hard drive.
6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. 9. Connect the power and data cables to the back of the hard drive. NOTE: When replacing the primary hard drive, be sure to route the SATA and power cables through the cable guide on the bottom of the chassis frame behind the hard drive.
Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch external drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive.
4. Remove the four screws from the bottom of the hard drive carrier. 5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier.
6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. 7. Replace the four screws in the bottom of the carrier to hold the drive securely in place.
8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2). 9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive.
Cable Routing When servicing the computer, please note the original locations of the cables and how they are routed in the chassis. There are two white plastic cable clamps in the chassis located under the drive cage — one attached directly to the drive cage, the other attached to the chassis base. Make sure to replace all cables to their proper locations when reassembling the computer. The image below illustrates proper cable routing.
ReadyBoost Card A ReadyBoost card is installed in the computer. The card is secured to the chassis, and a cable connects the card to the system board. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Unplug the ReadyBoost cable from the system board, and then lift the card assembly from the chassis. To install the ReadyBoost card, reverse the removal procedure.
Inner Baffle 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Lift the inner baffle straight up out of the chassis. To install the inner baffle, reverse the removal procedure. When reinstalling the inner baffle, be careful of the location of the power switch wire.
Fan/Outer Baffle 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Remove the front bezel (Front Bezel on page 117). 4. Remove the inner baffle (Inner Baffle on page 154). 5. Unplug the fan cable from the system board (P9, CHFAN). 6. Remove the black Phillips screw (1) that secures the baffle to the front of the chassis. 7.
Power Switch Assembly 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Remove the front bezel (Front Bezel on page 117). 4. Remove the fan/outer baffle (Fan/Outer Baffle on page 155). 5. Rotate the drive cage to the upright position. 6. Unplug the power switch cable from the system board (P5, PB/LED). 7.
Front I/O Device You do not have to remove the fan/outer baffle to remove the front I/O device. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Remove the front bezel (Front Bezel on page 117). 4. Disconnect the front I/O cable (FRONT_AUD, P23) from the blue connector on the system board and the USB cable (FRONT_USB, P24) from the yellow connector on the system board. 5.
Heatsink 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Disconnect the heatsink fan control cable from the system board (P8, CPUFAN). 4. Loosen the four captive silver T15 screws that secure the heatsink to the system board tray. CAUTION: Heatsink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
Processor 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Remove the heatsink (Heatsink on page 158). 4. Rotate the locking lever to its full open position (1). 5. Raise and rotate the microprocessor retainer to its fully open position (2). 6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket.
5. Go to step 7. 6. If using a new heatsink, remove the protective covering from the bottom of the heatsink and place it in position atop the processor. 7. Secure the heatsink to the system board and system board tray with the four captive screws and attach the heatsink control cable to the system board. CAUTION: Heatsink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heatsink on the processor.
Power Supply WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3.
System Board 1. Prepare the computer for disassembly (Preparation for Disassembly on page 110). 2. Remove the access panel (Computer Access Panel on page 116). 3. Remove all PCI and PCI Express expansion boards (Expansion Cards on page 125). 4. Remove the fan shroud from the chassis (Inner Baffle on page 154). 5. Rotate the drive cage to its upright position. 6. Rotate the power supply to its full upright position. 7. Disconnect all data and power cables from the system board. 8.
CAUTION: When reconnecting the cables it is important that they be positioned so they do not interfere with the rotation of the drive cage or power supply. Battery The battery that comes with your computer provides power to the real-time clock and has a lifetime of about three years. When replacing the battery, use a battery equivalent to the battery originally installed on the computer. The computer comes with a 3-volt lithium coin cell battery.
Type 1 Battery Holder 1. Lift the battery out of its holder. 2. Slide the replacement battery into position, positive side up. 3. The battery holder automatically secures the battery in the proper position. 4. Replace the computer access panel. 5. Plug in the computer and turn on power to the computer. 6. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 2 Battery Holder 1.
4. Plug in the computer and turn on power to the computer. 5. Reset the date and time, your passwords, and any special system setups, using Computer Setup. Refer to the Computer Setup (F10) Utility Guide. Type 3 Battery Holder 1. Pull back on the clip (1) that holds the battery in place, then remove the battery (2). 2. Insert the new battery and position the clip back in place. 3. Replace the computer access panel. 4. Plug in the computer and turn on power to the computer. 5.
A Connector Pin Assignments This appendix contains the pin assignments for many computer and workstation connectors. Some of these connectors may not be used on the product being serviced.
Ethernet RJ-45 Connector and Icon Pin Signal 1 (+) Transmit Data 2 (-) Transmit Data 3 (+) Receive Data 4 Unused 5 Unused 6 (-) Receive Data 7 Unused 8 Unused Ethernet AUI Connector and Icon Pin Signal Pin Signal 1 Ground 9 Positive AUI Differential Receive 2 Negative AUI Differential Collision 10 +12V 3 Positive AUI Differential Collision 11 Ground 4 Negative AUI Differential Transmit 12 Ground 5 Positive AUI Differential Transmit 13 Unused 6 Ground 14 Unused
Parallel Interface Connector and Icon Pin Signal Pin Signal 1 Strobe 10 Acknowledge 2 Data Bit 0 11 Busy 3 Data Bit 1 12 Paper End 4 Data Bit 2 13 Select 5 Data Bit 3 14 Auto Linefeed 6 Data Bit 4 15 Error 7 Data Bit 5 16 Initialize Printer 8 Data Bit 6 17 Select IN 9 Data Bit 7 18–25 Signal Ground Serial Interface, Powered and Non-Powered Connector and Icon 168 Appendix A Connector Pin Assignments Pin Signal 1 Carrier Detect (12V if powered) 2 Receive Data 3
USB Connector and Icon Pin Signal 1 +5 VDC 2 - Data 3 + Data 4 Ground Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Audio_right Pin Signal 1 (Tip) Audio_left 2 (Ring) Power_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_In_Left 2 (Ring) Audio_In_Right 3 (Shield) Ground Pin Signal 1 (Tip) Audio_Out_Left 2 (Ring) Audio_Out_Right 3 (Shield) Ground Microphone Connector and Icon (1/8” miniphone) 1 2 3 Headphone Connector and Icon (1/8” miniphone) 1
External Infrared Transceiver Connector and Icon Pin Signal 1 Transmit 2 Receive 3 Ground 4 5V 5 Mode 6 Not Used 7 Not Used 8 Not Used Monitor Connector and Icon Pin Signal Pin Signal 1 Red Analog 9 +5V (fused) 2 Green Analog 10 Ground 3 Blue Analog 11 Not used 4 Not used 12 DDC Serial Data 5 Ground 13 Horizontal Sync 6 Ground 14 Vertical Sync 7 Ground 15 DDC Serial Clock 8 Ground 170 Appendix A Connector Pin Assignments
ATA/ATAPI (IDE) Standard Drive Cable Connector Pin Signal Pin Signal Pin Signal 1 Reset 15 DD1 29 DMAK 2 Ground 16 DD14 30 Ground 3 DD7 17 DD0 31 INTRQ 4 DD8 18 DD15 32 IOCS16 5 DD6 19 Ground 33 DA1 6 DD9 20 (Key) 34 PDIAG (cable detect) 7 DD5 21 DMARQ 35 DA0 8 DD10 22 Ground 36 DA2 9 DD4 23 DIOW 37 CS1FX 10 DD11 24 Ground 38 CS3FX 11 DD3 25 DIOR 39 DASP 12 DD12 26 Ground 40 Ground 13 DD2 27 IORDY 14 DD13 28 CSEL ATA/ATAP
CD-ROM 50-Pin Connector Connector Pin Signal Pin Signal Pin Signal Pin Signal 1 Audio L-ch 14 DD12 27 IORDY 40 +5V 2 Audio R-ch 15 DD3 28 DMACK 41 +5V 3 Audio GND 16 DD13 29 INTRQ 42 +5V 4 GND 17 DD2 30 IOCS16 43 GND 5 RESET 18 DD14 31 DA1 44 GND 6 DD8 19 DD1 32 PDIAG 45 GND 7 DD7 20 DD15 33 DA0 46 GND 8 DD9 21 DD0 34 DA2 47 CSEL 9 DD6 22 DMARQ 35 CS1FX 48 GND 10 DD10 23 GND 36 CS3FX 49 Vendor-specific 11 DD5 24 DIOR
24-Pin MicroFit Power (CMT, SFF) Connector 24 13 Front 12 1 Pin Signal Pin Signal Pin Signal Pin Signal 1 +5 Vaux 7 PWRGD 13 +12V 19 GND 2 GND 8 +3.3V 14 +5V Sense 20 +3.3V 3 +5V 9 +3.3V 15 GND 21 Sense 4 +5V 10 Tach 16 +5V 22 +3.3V 5 PS_ON 11 GND 17 +5V 23 +3.3V 6 GND 12 Fan-CMD 18 +3.
SATA Data and Power Drive Connector Pin Signal Pin Signal Pin Signal Pin Signal S1 Ground S2 A+ S3 A- S4 Ground S5 B- S6 B+ S7 Ground P1 Ground P2 V 3.3 P3 V 3.
52 PERp8 57 PERn9 62 GND 67 GND 72 PERp13 53 PERN8 58 GND 63 GND 68 PERp12 73 PERn13 54 GND 59 GND 64 PERp11 69 PERn12 74 GND 55 GND 60 PERp10 65 PERn11 70 GND 75 GND 76 PERp14 81 PERn15 77 PERn14 82 GND 78 GND 79 GND 80 PERp15 NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express x1, x4, x8, and x16 PCI Express Connector Pin B Pin Signal Pin Signal Pin Signal P
52 GND 57 GND 62 PETp11 67 PETn12 72 GND 53 GND 58 PETp10 63 PETn11 68 GND 73 GND 54 PETp9 59 PETn10 64 GND 69 GND 74 PETp14 55 PETn9 60 GND 65 GND 70 PETp13 75 PETn14 76 GND 81 PRSNT2# 77 GND 82 RSVD 78 PETp15 79 PETn15 80 GND NOTE: x1 PCI Express uses pins 1-18 x4 PCI Express uses pins 1-32 x8 PCI Express uses pins 1-49 x16 PCI Express uses pins 1-8 PCI Express Mini Card PCI Express Mini Card Connector Pin Signal Pin Signal Pin Signal Pin Sign
31 PETn0 37 Reserved* 43 Reserved* 49 Reserved* 32 SMB_DATA 38 USB_D+ 44 LED_WLAN# 50 GND 33 PETp0 39 Reserved* 45 Reserved* 51 Reserved* 34 GND 40 GND 46 LED_WPAN# 52 +3.3V 36 GND 41 Reserved* 47 Reserved* 36 USB_D- 42 LED_WWAN# 48 +1.
B Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
C POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery. See the Hardware Reference Guide for instructions on installing a new battery, or contact an authorized dealer or reseller for RTC battery replacement.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message 303-Keyboard Controller Error 304-Keyboard or System Unit Error 501-Display Adapter Failure Description Recommended action I/O board keyboard controller. Keyboard failure. Graphics display controller. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 605-Diskette Drive Type Error Mismatch in drive type. 1. Run Computer Setup. 2. Disconnect any other diskette controller devices (tape drives). 3. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 191.) 660-Display cache is detected unreliable Integrated graphics controller display cache is not working properly and will be disabled.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2202-PMM Deallocation Error during MEBx cleanup Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table C-1 Numeric Codes and Text Messages (continued) Control panel message System will not boot without fan Description Recommended action Third-party graphics card may be causing a problem. Remove third-party graphics card to see if the problem goes away. CPU fan not installed or disconnected in VSFF chassis. 1. Remove the computer cover, press the power button, and see if the processor fan spins.
Interpreting POST Diagnostic Front Panel LEDs and Audible Codes This section covers the front panel LED codes as well as the audible codes that may occur before or during POST that do not necessarily have an error code or text message associated with them. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes four times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 4 Power failure (power supply is overloaded). 1. Open the hood and ensure the 4 or 6-wire power supply cable is seated into the connector on the system board. 2.
Table C-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes nine times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 9 System powers on but is unable to boot. 1. Check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
D Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper To disable the power-on or setup password features, or to clear the power-on or setup passwords, complete the following steps: 1. Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. 2. With the power cord disconnected, press the power button again to drain the system of any residual power.
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press CTRL+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure D-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts Map (IPM) for that particular system. 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
E Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as diskette drive, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Boot the computer to the Safe Mode to see if it will boot without all of the drivers loaded. When booting the operating system, use “Last Known Configuration.” ● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to the following Helpful Hints on page 196 section in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics.
● Check all cable connections for loose connections or incorrect connections. ● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Table E-1 Solving General Problems (continued) Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key may be on. Press the Num Lock key. The Num Lock light should not be on if you want to use the arrow keys. The Num Lock key can be disabled (or enabled) in Computer Setup. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Table E-1 Solving General Problems (continued) Poor performance is experienced. Cause Solution Too many applications running. 1. Close unnecessary applications to free up memory. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup, go to Start > Run (Windows XP) or Start > Accessories > Run (Windows Vista) and type msconfig.
Table E-1 Solving General Problems (continued) System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns green, then: 1. Check that the voltage selector, located on the rear of the power supply on some models, is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table E-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution Voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Contact an authorized service provider to replace the power supply.
Solving Diskette Problems Common causes and solutions for diskette problems are listed in the following table. NOTE: You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. See Solving Hardware Installation Problems on page 220 for instructions. Table E-3 Solving Diskette Problems Diskette drive light stays on. Cause Solution Diskette is damaged. In Microsoft Windows XP, right-click Start, click Explore, and select a drive.
Table E-3 Solving Diskette Problems (continued) Diskette drive cannot write to a diskette. Cause Solution Legacy diskette writes are disabled in Computer Setup. Enter Computer Setup and enable Legacy Diskette Write in Storage > Storage Options. Diskette is damaged. Replace the damaged disk. Cannot format diskette. Cause Solution Invalid media reported. When formatting a disk in MS-DOS, you may need to specify diskette capacity. For example, to format a 1.
Table E-3 Solving Diskette Problems (continued) Cannot Boot to Diskette. Cause Solution Diskette is not bootable. Replace with a bootable diskette. Diskette boot has been disabled in Computer Setup. 1. Run Computer Setup and enable diskette boot in Storage > Boot Order. 2. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot. NOTE: Both steps should be used as the Removable Media Boot function in Computer Setup overrides the Boot Order enable command.
Solving Hard Drive Problems Table E-4 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Select File > Properties > Tools. Under Error-checking, click Check Now. In Microsoft Windows Vista, right-click Start, click Explore, and right-click on a drive. Select Properties then select the Tools tab. Under Errorchecking click Check Now. 2.
Table E-4 Solving Hard Drive Problems (continued) Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from a diskette that is not bootable. Remove the diskette from the diskette drive. The system is trying to start from the hard drive but the hard drive may have been damaged. System files missing or not properly installed. 1. Insert a bootable diskette into the diskette drive and restart the computer. 2.
Table E-4 Solving Hard Drive Problems (continued) Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again. The removable hard drive has no power to the hard drive enclosure. Cause Solution The lock on the enclosure is not turned to the “ON” position.
Solving Media Card Reader Problems Table E-5 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Microsoft Windows XP or Microsoft Windows Vista. Cause Solution By default, Windows XP and Windows Vista will format any media card with a capacity greater than 32MB with the FAT32 format. Most digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Table E-5 Solving Media Card Reader Problems (continued) After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the reader was just installed into the computer and you are turning the PC on for the first time.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table E-6 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Table E-6 Solving Display Problems (continued) Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Table E-6 Solving Display Problems (continued) Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes.
Table E-6 Solving Display Problems (continued) Vibrating or rattling noise coming from inside a CRT monitor when powered on. Cause Solution Monitor degaussing coil has been activated. None. It is normal for the degaussing coil to be activated when the monitor is powered on. Clicking noise coming from inside a CRT monitor. Cause Solution Electronic relays have been activated inside the monitor. None.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table E-7 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Direct sound latency, common in many media player applications. In Windows XP only: 1. From the Control Panel, select Sounds and Audio Devices. 2.
Table E-7 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data. Internal speaker is disabled in Computer Setup. Enable the internal speaker in Computer Setup. Select Advanced > Device Options > Internal Speaker. Sound from headphones is not clear or muffled.
Solving Printer Problems If you encounter printer problems, see the documentation that came with the printer and to the common causes and solutions listed in the following table. Table E-8 Solving Printer Problems Printer will not print. Cause Solution Printer is not turned on and online. Turn the printer on and make sure it is online. The correct printer drivers for the application are not installed. 1. Install the correct printer driver for the application. 2.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table E-9 Solving Keyboard Problems Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. 1. On the Windows XP Desktop, click Start > Shut Down.
Table E-10 Solving Mouse Problems (continued) Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions. Computer is in standby mode. Press the power button to resume from standby mode. CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non–plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Table E-11 Solving Hardware Installation Problems (continued) Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. 1. Reseat DIMMs. Power on the system. 2.
Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-12 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution Wake-on-LAN is not enabled. To enable Wake-on-LAN in Windows XP: NOTE: Some NICs come with their own configuration applets that allow for more detailed control and configuration of wake features.
Table E-12 Solving Network Problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status. Network controller is disabled.
Table E-12 Solving Network Problems (continued) Network controller stopped working when an expansion board was added to the computer. Cause Solution The network controller requires drivers. Verify that the drivers were not accidentally deleted when the drivers for a new expansion board were installed. The expansion board installed is a network card (NIC) and conflicts with the embedded NIC. Under the Computer Setup Advanced menu, change the resource settings for the board.
Solving Memory Problems If you encounter memory problems, some common causes and solutions are listed in the following table. CAUTION: Power may still be supplied to the DIMMs when the computer is turned off (depending on the Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory.
Table E-13 Solving Memory Problems (continued) Insufficient memory error during operation. Cause Solution Too many Terminate and Stay Resident programs (TSRs) are installed. Delete any TSRs that you do not need. You have run out of memory for the application. Check the memory requirements for the application or add more memory to the computer. Power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table E-14 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heatsink is installed properly.
Solving CD-ROM and DVD Problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. Table E-15 Solving CD-ROM and DVD Problems System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in the Computer Setup utility.
Table E-15 Solving CD-ROM and DVD Problems (continued) Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock. Media installed upside down. Reinstall media. Cannot eject compact disc (tray-load unit).
USDT computer boots too slow after removing a CD-ROM or DVD drive. Cause Solution The system is searching for the drive during boot because the drive cable is still attached to the system board. Disconnect the drive cable from the system board. Solving Drive Key Problems If you encounter Drive Key problems, common causes and solutions are listed in the following table. Table E-16 Solving Drive Key Problems USB Drive Key is not seen as a drive letter in Windows.
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. Table E-17 Solving Front Panel Component Problems A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Solving Internet Access Problems If you encounter Internet access problems, consult your Internet Service Provider (ISP) or refer to the common causes and solutions listed in the following table. Table E-18 Solving Internet Access Problems Unable to connect to the Internet. Cause Solution Internet Service Provider (ISP) account is not set up properly. Verify Internet settings or contact your ISP for assistance. Modem is not set up properly. Reconnect the modem.
Table E-18 Solving Internet Access Problems (continued) Internet takes too long to download Web sites. Cause Solution Modem is not set up properly. Verify that the modem is connected and communicating properly. Windows XP 1. Select Start > Control Panel. 2. Double-click System. 3. Click the Hardware tab. 4. In the Device Manager area, click the Device Manager button. 5. Double-click Modems. 6. Double-click Agere Systems PCI-SV92PP Soft Modem. 7. On the General tab, click Diagnostics. 8.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
F System Board and Riser Board Reference Designators These reference designators are used on most but not all HP system and riser boards.
J38 Secondary SCSI connector J39 Stacked parallel/SCSI connector J40 AGP slot J41 x16 PCI Express slot for graphics J50 First parallel port J51 Second parallel port J52 Double-stacked parallel port, Top = Port B, Bottom = Port A J53 Parallel port over single Serial Port J54 Parallel port over Serial Port and Video Port J55 Parallel port over dual VGA ports J65 DVI connector J66 Keyboard connector, PS/2 (Closest to power supply) J67 Mouse connector, PS/2 J68 Stacked mouse (Top)/key
L3 USB rear port choke (2nd) L4 USB rear port choke (3rd) L5 USB front port choke (2nd) P1 P/S connector (20 or 24 pin) P2 Second P/S connector (as required) P3 Processor 12V header P4 Secondary Processor 12V header P5 Main Power/HDD LED connector P6 Speaker connector P7 Analog audio connector (from CD-ROM) P8 Primary chassis fan header or primary CPU heatsink fan P9 Secondary chassis fan header P10 Diskette drive connector P11 Auxiliary Audio connector P12 Alert on LAN connecto
P54 Primary serial port P55 Double stack serial port, Top = Serial B, Bottom = Serial A P58 Riser edge connector (male-mates with J30) P60 PrimarySerial ATA (SATA) connector P61 Second Serial ATA (SATA) connector P62 Third Serial ATA (SATA) connector P63 Fourth Serial ATA (SATA) connector P64 VSFF expansion connector P65 Graphics option connector P66 Fifth Serial ATA (SATA) connector P67 Sixth Serial ATA (SATA) connector P68 Seventh Serial ATA (SATA) connector P69 Eighth Serial ATA
U4 South bridge U5 Super I/O U6 Clock chip U7 64 bit Bridge U10 LOM1 U11 LOM1 EEPROM U12 LOM1 PHY U13 Audio Codec U14 Audio amplifier U16 LOM2 U17 LOM2 EEPROM U18 LOM2 PHY U19 SPI ROM - SOIC-8 footprint U20 Fan controller U21 SPI ROM - SO16 footprint U29 TMDS controller U30 Parallel port diode array U31 First serial port transceiver U32 Second serial port transceiver U46 VRM controller U50 USB front port power switch U51 First USB rear port power switch U52 Secon
Y4 Secondary NIC clock crystal Y5/H5 RTC clock crystal/tie-down 241
Index Symbols/Numerics 24-pin MicroFit power pin assignments 173 24-pin power pin assignments 172 4-pin power pin assignments 173 6-pin power pin assignments 173 A access to computer, controlling 38 Active Management Technology, Intel vPro-branded PCs with 28 Altiris AClient 22 Deployment Solution Agent 22 asset tracking 38 ATA/ATAPI (IDE) drive cable pin assignments 171 audible codes 188 audio problems 215 B battery disposal 59 SFF removal and replacement 163 beep codes 188 bezel blanks SFF removal and re
delimiter characters, table 43 deployment tools, software 21 diagnostic tool for hard drives 47 diagnostics utility 15 DIMMs.
K keyboard cleaning 56 pin assignments 166 keyboard delimiter characters, national 43 keyboard problems 218 L LEDs blinking power 188 blinking PS/2 keyboard 188 line-in audio pin assignments 169 line-out audio pin assignments 169 locking Smart Cover Lock 46 locks cable lock 62, 111 front bezel 65, 115 HP Business PC Security Lock 63, 113 padlock 62, 112 M media card reader installing 83, 142 removing 81, 140 Media Card Reader problems 209 memory installing 121 MT removal and replacement 70 populating socket
entering 41 setting 41 Preboot Execution Environment (PXE) 23 preinstalled software image 21 printer problems 217 Proactive Change Notification (PCN) 30 problems audio 215 CD-ROM or DVD 228 diskette 203 Drive Key 230 front panel 231 general 198 hard drive 206 hardware installation 220 Internet access 232 keyboard 218 Media Card Reader 209 memory 225 monitor 211 mouse 218 network 222 power 202 printer 217 processor 227 software 234 processor MT removal and replacement 100 SFF removal and replacement 159 proc
serial number location 60 serial port MT removal and replacement 103 service considerations 57 setup copying to multiple computers 33 copying to single computer 33 initial 21 replicating 32 setup password changing 42 deleting 42 entering 41 setting 40 SFF battery removal and replacement 163 cable connections 131 cable management 129 cable routing 152 chassis, illustrated 52 computer access panel removal and replacement 116 disassembly preparation 110 drives removal and replacement 132 external security 111
HP Configuration Management Solution 22, 26 HP white papers 29 HPQFlash 32 Intel vPro technology 29 PC deployment 22 Proactive Change Notification 31 Remote ROM Flash 31 replicating setup 34 ROM Flash 31 software support 38 Subscriber's Choice 31 Subscriber’s Choice 31 System Software Manager download 25 white papers 29 Index 247
