Getting Started Guide

Getting Started
Solving Hardware Installation Problems
Continued
Problem Probable Cause Recommended Solution
Computer will not start. Wrong memory modules
were used in the upgrade
or memory modules were
installed in the wrong
location.
1. Review the documentation
that came with the system to
determine if you are using the
correct memory modules and to
verify the proper installation.
2. Observe the beeps and LED
lights on the front of the computer.
See “Interpreting diagnostic Lights
and Audible Codes” to determine
possible causes.
3. If you still cannot resolve the
issue, contact Customer Support.
Power LED flashes Red five
times, once every second,
followed by a two second
pause, and the computer
beeps five times.
Memory is installed
incorrectly or is bad.
1. Reseat DIMMs. Power on the
system.
2. Replace DIMMs one at a time
to isolate faulty module.
3. Replace third-party memory
with HP memory.
4. Replace the system board.
Power LED flashes Red six
times, once every second,
followed by a two second
pause, and the computer
beeps six times.
Video card is not seated
properly or is bad, or
system board is bad.
For systems with a graphics card:
1. Reseat the graphics card.
Power on the system.
2. Replace the graphics card.
3. Replace the system board.
For systems with integrated graphics,
replace the system board.
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