Getting Started Guide

Getting Started
Solving General Problems
Continued
Problem Cause Solution
Computer appears to
pause periodically.
Network driver is loaded
and no network connection
is established.
Establish a network connection, or use
Computer Setup or Microsoft Windows
Device Manager to disable the network
controller.
Cursor will not move
using the arrow keys on
the keypad.
The
Num Lock
key
maybeon.
Press the
Num Lock
key. The
NumLock light should not be on if you
want to use the arrow keys. The
Num
Lock
key can be disabled (or enabled)
in Computer Setup.
Cannot remove computer
cover or access panel.
Smart Cover Lock, featured
on some computers, is
locked.
Unlock the Smart Cover Lock using
Computer Setup.
The Smart Cover FailSafe Key, a device
for manually disabling the Smart Cover
Lock, is available from HP. You will
need the FailSafe Key in case of
forgotten password, power loss, or
computer malfunction.
Poor performance is
experienced.
Processor is hot.
1. Make sure the airflow to the
computer is not blocked.
2. Make sure the fans are
connected and working properly
(some fans only operate when
needed).
3. Make sure the processor
heatsink is installed properly.
Hard drive is full. Transfer data from the hard drive to
create more space on the hard drive.
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