Getting Started Guide

Getting Started
Basic Troubleshooting
This section concentrates on problems that you might encounter during the initial set
up process. A comprehensive Troubleshooting Guide is available on the
Documentation Library CD and under the reference library at the following Web site:
http://www.hp.com/support.
Solving General Problems
You may be able to easily resolve the general problems described in this section. If a
problem persists and you are unable to resolve it yourself or if you feel
uncomfortable about performing the operation, contact an authorized dealer or
reseller.
Solving General Problems
Problem Cause Solution
Computer appears locked
up and will not turn off
when the power button is
pressed.
Software control of the
power switch is not
functional.
Press and hold the power button for at
least four seconds until the computer
turns off.
Computer will not
respond to USB keyboard
or mouse.
Computer is in
standby
mode.
Press the power button to resume
from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down and
you will lose your data.
Computer date and time
display is incorrect.
RTC (real-time clock) battery
may need to be replaced.
Connecting the
computer to a
live AC outlet
prolongs the life
of the
RTCbattery.
First, reset the date and time under
Control Panel
(Computer Setup can
also be used to update the RTCdate
and time). If the problem persists,
replace the RTC battery. See the
Hardware Reference Guide for
instructions on installing a new battery,
or contact an authorized dealer or
reseller for RTC battery replacement.
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