HP Compaq Business PC Maintenance and Service Guide Elite 8300 Series Convertible Minitower Elite 8300 Series Microtower Elite 8300 Series Small Form Factor Elite 8300 Series Ultra-Slim Desktop
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. Microsoft, Windows, and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information. NOTE: Text set off in this manner provides important supplemental information.
iv About This Book
Table of contents 1 Product Features ............................................................................................................................................ 1 Standard Configuration Features ......................................................................................................... 1 Convertible Minitower (CMT) Front Panel Components ....................................................................... 3 Microtower (MT) Front Panel Components ...........................
Recovering the Configuration Settings ............................................................................................... 30 4 Illustrated parts catalog ............................................................................................................................... 31 Convertible minitower (CMT) chassis spare parts .............................................................................. 31 Computer system components ...........................................................
General Cleaning Safety Precautions ................................................................................ 69 Cleaning the Computer Case ............................................................................................ 69 Cleaning the Keyboard ...................................................................................................... 70 Cleaning the Monitor ..........................................................................................................
Rear Chassis Fan ............................................................................................................................. 109 Fan sink ............................................................................................................................................ 110 Processor ......................................................................................................................................... 112 Power Supply ..............................................
Front Bezel Security ......................................................................................................................... 166 Bezel Blanks ..................................................................................................................................... 168 Memory ............................................................................................................................................ 169 DIMMs ........................................................
Optical Drive ..................................................................................................................................... 219 Removing the Optical Drive ............................................................................................. 219 Preparing the New Optical Drive ..................................................................................... 220 Installing the New Optical Drive ................................................................................
Contacting Customer Support .......................................................................................................... 291 11 POST Error Messages .............................................................................................................................. 292 POST Numeric Codes and Text Messages ..................................................................................... 293 Interpreting POST Diagnostic Front Panel LEDs and Audible Codes ............................
Appendix D Power Cord Set Requirements ................................................................................................ 330 General Requirements ..................................................................................................................... 330 Japanese Power Cord Requirements .............................................................................................. 330 Country-Specific Requirements ...................................................................
1 Product Features Standard Configuration Features Features may vary depending on the model. For a complete listing of the hardware and software installed in the computer, run the diagnostic utility (included on some computer models only). Figure 1-1 Convertible Minitower Configuration NOTE: The HP Compaq Convertible Minitower computer can be easily converted to a desktop. For more information, see Changing from a Minitower to a Desktop Configuration on page 117 in this guide.
Figure 1-3 Small Form Factor Configuration NOTE: The Small Form Factor computer can also be used in a tower orientation. For more information, see Using the Small Form Factor Computer in a Tower Orientation on page 206 in this guide.
Convertible Minitower (CMT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-5 Front Panel Components Table 1-1 Front Panel Components 1 5.25-inch Optical Drives 5 Microphone/Headphone Connector 2 5.
Microtower (MT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Table 1-2 Front Panel Components 1 5.25-inch Optical Drives 5 3.5-inch Media Card Reader (optional) 2 Hard Drive Activity Light 6 Dual-State Power Button 3 Microphone/Headphone Connector 7 Power On Light 4 USB (Universal Serial Bus) 2.
Small Form Factor (SFF) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering one or more drive bays. Figure 1-6 Front Panel Components Table 1-3 Front Panel Components 1 5.25-inch Optical Drive 5 Microphone/Headphone Connector 2 Dual-State Power Button 6 3.
Ultra-Slim Desktop (USDT) Front Panel Components Drive configuration may vary by model. Some models have a bezel blank covering the optical drive bay.
Convertible Minitower (CMT) Rear Panel Components Figure 1-8 Rear Panel Components Table 1-5 Rear Panel Components 1 Power Cord Connector 7 Line-Out Connector for powered audio devices (green) 2 PS/2 Keyboard Connector (purple) 8 Line-In Audio Connector (blue) 3 VGA Monitor Connector 9 PS/2 Mouse Connector (green) 4 DisplayPort Monitor Connector 10 Serial Connector 5 USB 2.0 ports (black) 11 RJ-45 Network Connector 6 USB 3.0 ports (blue) NOTE: USB 3.0 ports are blue; USB 2.
Microtower (MT) Rear Panel Components Figure 1-9 Rear Panel Components Table 1-6 Rear Panel Components 1 Power Cord Connector 6 Line-Out Connector for powered audio devices (green) 2 Line-In Audio Connector (blue) 7 PS/2 Keyboard Connector (purple) 3 PS/2 Mouse Connector (green) 8 VGA Monitor Connector 4 Serial Connector 9 DisplayPort Monitor Connector 5 RJ-45 Network Connector 10 USB 3.0 ports (blue) 11 USB 2.0 ports (black) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Small Form Factor (SFF) Rear Panel Components Figure 1-10 Rear Panel Components 1 RJ-45 Network Connector 7 DisplayPort Monitor Connector 2 Serial Connector 8 VGA Monitor Connector 3 PS/2 Mouse Connector (green) 9 PS/2 Keyboard Connector (purple) 4 Power Cord Connector 10 Line-Out Connector for powered audio devices (green) 5 USB 2.0 ports (black) 11 Line-In Audio Connector (blue) 6 USB 3.0 ports (blue) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Ultra-Slim Desktop (USDT) Rear Panel Components Figure 1-11 Rear Panel Components Table 1-7 Rear Panel Components 1 Line-Out Connector for powered audio devices (green) 6 VGA Monitor Connector 2 DisplayPort Monitor Connectors 7 Power Cord Connector 3 USB 3.0 ports (blue) 8 Line-In Audio Connector (blue) 4 USB 2.0 ports (black) 9 RJ-45 Network Connector 5 PS/2 Keyboard Connector (purple) 10 PS/2 Mouse Connector (green) NOTE: USB 3.0 ports are blue; USB 2.0 ports are black.
Serial Number Location Each computer has a unique serial number and a product ID number that are located on the top cover of the computer. Keep these numbers available for use when contacting customer service for assistance.
Figure 1-14 Small Form Factor Serial Number and Product ID Location Figure 1-15 Ultra-Slim Desktop (USDT) Serial Number and Product ID Location 12 Chapter 1 Product Features
2 Activating and Customizing the Software NOTE: This chapter provides information for both Windows 7 and Windows 8. Activating and customizing the software in Windows 7 If your computer was not shipped with a Windows® operating system, some portions of this documentation do not apply. Additional information is available in online help after you activate the operating system. CAUTION: Do not add optional hardware or third-party devices to the computer until the operating system is successfully activated.
Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. 1. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen. 2. After an Internet connection has been established, click the Start > All Programs > Windows Update. 3.
CAUTION: After the activation process has begun, DO NOT TURN OFF THE COMPUTER UNTIL THE PROCESS IS COMPLETE. Turning off the computer during the activation process may damage the software that runs the computer or prevent its proper installation. Downloading Windows 8 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer.
3 Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: 16 ● Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices. ● Modify the boot order of bootable devices such as hard drives, optical drives, or USB flash media devices.
● Solve system configuration errors detected but not automatically fixed during the Power-On SelfTest (POST). ● Replicate the system setup by saving system configuration information on a USB device and restoring it on one or more computers. ● Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive).
Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration.
Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-3 Computer Setup—Storage Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ● Hard Disk: Size, model, firmware version, serial number, connector color.
Table 3-3 Computer Setup—Storage (continued) Storage Options eSATA Port Allows you to set a SATA port as an eSATA port for use with an external drive. Default is enabled. This setting affects only the port with the black connector, labeled as eSATA on the system board. This port should have the eSATA back panel connector attached to use eSATA drives. For more information, see the eSATA white paper at www.hp.com.
Table 3-3 Computer Setup—Storage (continued) DPS Self-Test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self-tests is attached to the system.
Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-4 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows. Power-On Password Allows you to set and enable a power-on password.
Table 3-4 Computer Setup—Security (continued) Device Security Allows you to set Device Available/Device Hidden (default is Device Available) for: ● Embedded security device ● System audio ● USB controller (varies by model) ● Network controller NOTE: You must disable AMT before trying to hide the network controller.
Table 3-4 Computer Setup—Security (continued) Master Boot Record Security Enables/disables Master Boot Record (MBR) security. The MBR contains information needed to successfully boot from a disk and to access the data stored on the disk. Master Boot Record Security may prevent unintentional or malicious changes to the MBR, such as those caused by some viruses or by the incorrect use of certain disk utilities.
Table 3-4 Computer Setup—Security (continued) System Security (these options are hardware dependent) Data Execution Prevention (enable/disable) - Helps prevent operating system security breaches. Default is enabled. SVM CPU Virtualization (enable/disable). Controls the virtualization features of the processor. Changing this setting requires turning the computer off and then back on. Default is disabled.
Table 3-4 Computer Setup—Security (continued) DriveLock Security Allows you to assign or modify a master or user password for hard drives. When this feature is enabled, the user is prompted to provide one of the DriveLock passwords during POST. If neither is successfully entered, the hard drive will remain inaccessible until one of the passwords is successfully provided during a subsequent cold-boot sequence.
Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-5 Computer Setup—Power Option Description OS Power Management ● Idle Power Savings—Extended/Normal. Allows certain operating systems to decrease the processors power consumption when the processor is idle. Default is extended. ● Runtime Power Management— Enable/Disable.
Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table 3-6 Computer Setup—Advanced (for advanced users) Option Heading Power-On Options Allows you to set: ● POST mode (QuickBoot, Clear Memory, FullBoot, or FullBoot Every x Days). ◦ QuickBoot (default) = Do not clear memory or perform a memory test. ◦ FullBoot = Memory test (count) on cold boot. Clears memory on all boots. ◦ Clear Memory = No memory count on cold boot.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) BIOS Power-On Allows you to set the computer to turn on automatically at a time you specify. Onboard Devices Allows you to set resources for or disable Legacy devices. Select the Legacy device's IRQ, DMA, and I/O Range. The settings may not take effect for all operating systems. To hide a device from the operating system, see Security > Device Security.
Table 3-6 Computer Setup—Advanced (for advanced users) (continued) VGA Configuration Displayed only if there is an add-in video card in the system. Allows you to specify which VGA controller will be the “boot” or primary VGA controller. AMT Configuration Allows you to set: ● AMT (enable/disable). Allows you to enable or disable functions of the embedded Management Engine (ME) such as Active Management Technology (AMT).
4 Illustrated parts catalog This chapter provides spare part information for all chassis.
Item Description Spare part number (1) Access panel 646819-001 (2) Front bezel (3) (4) For use in 8300 models 689380-001 For use in 8380 models 689381-001 Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001 Bezel blank (3.
Cables Item Description Spare part number (1) Power switch/LED assembly 646820-001 (2) SATA optical drive power cable 646832-001 (3) Front I/O assembly 646821-001 (4) SATA hard drive power cable 646831-001 SATA cable, 18 inch, 1 straight end, 1 angled end (not illustrated) 639958-001 SATA cable, 17.
Misc parts Item Description Spare part number (1) Fan sink (includes replacement thermal material) 643907-001 (2) Chassis fan, (92 mm x 92 mm) 643908-001 (3) Printer port 638817-001 (4) Solenoid lock 641498-001 (5) Hood sensor 638816-001 (6) Speaker 645330-001 (7) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Serial port, PCI card (not illustrated) 638815-001 2.
Item Description Spare part number PS2, optical, jack black 537748-001 USB, HP Elite 674318-001 Washable 619580-001 Wireless, HP Elite 674317-001 USB, optical, jack black 537749-001 eSATA port assembly, PCI card (not illustrated) 645558-001 Antenna for use with 538048-001 (not illustrated) 583345-001 HP Business Digital Headset (not illustrated) 642738-001 External USB Webcam (not illustrated) 609252-001 Foot kit 370708-001 Keyboard (not illustrated) PS/2 (standard) 537745-xx1 PS/2
Description Spare part number 128-GB Solid-state Drive (SSD), SATA 2.0 665961-001 120-GB Solid-state Drive (SSD), SATA 2.0 661841-001 20-GB Solid-state Drive (SSD), SATA 683305-001 Optical drive Blu-ray BD-RW SuperMulti DL Drive 656792-001 16X SATA DVD±RW drive 660408-001 16X SATA DVD-ROM drive 581599-001 Grommet, hard drive isolation, blue 594220-001 NOTE: 2.5-inch solid-state drives require an adapter for installation.
Spare part number Description 537748-001 Mouse, PS2, optical, jack black 537749-001 Mouse, USB, optical, jack black 538048-001 HP WLAN 802.11 g/n 1x2 PCIe NIC 570838-001 Bezel black, optical drive, 5.25-inch 581599-001 16X SATA DVD-ROM drive 583345-001 Antenna (WLAN) 583653-001 Bezel blank, 3.5-inch 586721-001 Drive adapter, 2.
38 Spare part number Description 642738-001 HP Business Digital Headset 643907-001 Fan sink (includes replacement thermal material) 643908-001 Chassis fan 645330-001 Speaker 645558-001 eSATA port assembly, PCI card 646809-001 160-GB Solid-state drive, SATA 3.
Spare part number Description 689381-001 Front bezel for use in 8380 models 691935-001 Intel Pentium G640 (2.8-GHz, 3-MB L3 cache) 691936-001 Intel Pentium G870 (3.1-GHz, 3-MB L3 cache) 696622-001 180-GB Solid-state drive (SSD), SATA 6.
Microtower (MT) chassis spare parts Computer major components Item Description (1) Front bezel For use in all countries and regions except China 689377-001 For use in China 689378-001 Bezel blank (optical drive; not illustrated) 570838-001 Bezel blank (3.
Item (4) Description Spare part number 320W, standard 613765-001 System board (includes replacement thermal material) For use in models without Windows 8 657094-001 For use in models with Windows 8 Standard 657094-501 For use in models with Windows 8 Professional 657094-601 Memory modules (PC3-12800, 1666-MHz; not illustrated) 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 3770 (3.
Cables 42 Item Description Spare part number (1) Front I/O assembly 646827-001 (2) SATA optical drive power cable 646834-001 (3) SATA hard drive power cable 646833-001 (4) Power switch/LED assembly 646828-001 (5) SATA cable, 18 inch, 1 straight end, 1 angled end 639958-001 (6) SATA cable, 17.
Item Description Spare part number Adapter, DisplayPort to HDMI 617450-001 DisplayPort cable 487562-001 Item Description Spare part number (1) Heat sink (includes replacement thermal material) 645326-001 (2) Fan with guard 585884-001 (3) Hood sensor 638816-001 (4) Speaker 645330-001 (5) Solenoid lock 641498-001 (6) Printer port, PCI card (not illustrated) 638817-001 (7) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Rear chassis fan 6369
Item Description Spare part number Serial port, PCI card (not illustrated) 638815-001 2.
Description Spare part number 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.0 665961-001 120-GB Solid-state Drive (SSD), SATA 2.
46 Spare part number Description 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508987-001 Clamp lock, includes universal cable (plate not included) 537745-xx1 PS/2 keyboard for use in models without Windows 8 537746-xx1 USB keyboard for use in models without Windows 8 537748-001 Mouse, PS2, optical, jack black 537749-001 Mouse, USB, optical, jack black 538048-001 HP WLAN 802.
Spare part number Description 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638629-001 Intel Core i3 2120 (3.
48 Spare part number Description 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0 680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 683305-001 20-GB Solid-state drive, SATA 687943-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688164-001 Intel Core i7 3770 (3.
Small Form Factor (SFF) chassis spare parts Computer major components Item Description Spare part number (1) Front bezel 687950-001 Bezel blank (5.25-inch, optical drive; not illustrated) 570838-001 Bezel blank (3.
Item Description Spare part number 8-GB 689375-001 4-GB 671613-001 2-GB 671612-001 Processors (include replacement thermal material; not illustrated) 50 Intel Core i7 3770 (3.4-GHz, 8-MB L3 cache) 688164-001 Intel Core i5 3570 (3.4-GHz, 6-MB L3 cache) 688162-001 Intel Core i5 3470 (3.2-GHz, 6-MB L3 cache) 687943-001 Intel Core i3 2130 (3.4-GHz, 3-MB L3 cache) 665120-001 Intel Core i3 2120 (3.3-GHz, 3-MB L3 cache) 638629-001 Intel Pentium G870 (3.
Cables Item Description Spare part number (1) Front I/O and power switch assembly 636926-001 (2) SATA cable, 19.5 inch, 2 straight ends 638813-001 (3) SATA drive power cable 636923-001 SATA cable, 25.
Misc parts 52 Item Description Spare part number (1) Chassis fan 645327-001 (2) Fan duct (not illustrated) 636921-001 (3) Heat sink (includes replacement thermal material) 645326-001 (4) Speaker 636925-001 (5) Solenoid lock 641471-001 (6) Printer port, PCI card 638817-001 (7) Hood sensor 638816-001 Chapter 4 Illustrated parts catalog
Item Description Spare part number (8) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Rubber foot 583654-001 Chassis stand 587451-001 Serial port, PCI card (not illustrated) 638815-001 2.
Drives Description Spare part number Hard drive 1-TB, 7200-rpm 636930-001 500-GB, 7200-rpm 636929-001 320-GB, 7200-rpm 639135-001 250-GB, 7200-rpm 636927-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.0. 665961-001 120-GB Solid-state Drive (SSD), SATA 2.0 661841-001 20-GB Solid-state Drive (SSD), SATA 2.
Sequential part number listing Spare part number Description 370708-001 Foot kit 397117-001 Hard drive conversion bracket 463023-001 DMS-59 to dual VGA cable 484156-001 Adapter, DisplayPort to DVI 487562-001 DisplayPort cable 508987-001 Clamp lock, includes universal cable (plate not included) 537745-xx1 PS/2 basic keyboard for use in models without Windows 8 537746-xx1 USB basic keyboard for use in models without Windows 8 537748-001 Mouse, PS2, optical, jack black 537749-001 Mouse, US
56 Spare part number Description 636921-001 Fan duct 636922-001 Chassis fan 636923-001 SATA power cable 636925-001 Speaker 636926-001 Front I/O cable and power switch assembly 636927-001 250-GB, 7200-rpm hard drive 636929-001 500-GB, 7200-rpm hard drive 636930-001 1-TB, 7200-rpm hard drive 637213-001 AMD FirePro 2270 512-MB PCIe x16 graphics card 637591-001 HP FireWire / IEEE 1394a PCIe x1 card 637995-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 638629-001 Intel Core i3 212
Spare part number Description 671613-001 Memory module, 4-GB, PC3-12800,-CL11 674314-xx1 Keyboard, wireless for use in models without Windows 8 674317-001 Mouse, wireless, HP Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0 680653-001 nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 682411-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 683305-001 20-GB Solid-state drive, SATA 687943-001 Intel Core i5 3470 (3.
Ultra-Slim Desktop (USDT) chassis spare parts Computer major components Item Description Spare part number (1) Access panel 689382-001 AC adapter (2) (3) 58 180W, 90% efficient 682320-001 180W, standard 613766-001 135W, standard 682321-001 Front bezel 689383-001 Bezel blank (not illustrated) 593230-001 System board (includes replacement thermal material) For use in models without Windows 8 657095-001 For use in models with Windows 8 Standard 657095-501 For use in models with Windows
Item Description Spare part number For use in models with DisplayPort 1.2 support without Windows 8 711787-001 For use in models with DisplayPort 1.2 support with Windows 8 Standard 711787-501 For use in models with DisplayPort 1.2 support with Windows 8 Professional 711787-601 Memory modules (PC3-12800, 1666-MHz; not illustrated) 8-GB 689374-001 4-GB 689373-001 2-GB 689372-001 Processors (include replacement thermal material; not illustrated) Intel Core i7 3770s (3.
Misc parts Item Description Spare part number (1) Heat sink for use with the processor (includes replacement thermal material) 587456-001 (2) Heat sink for use with the discrete graphics card (includes replacement thermal material) 689369-001 Heat sink for use with UMA graphics models (includes replacement thermal material; not illustrated) 625256-001 Fan, rear 691352-001 (3) 60 Chapter 4 Illustrated parts catalog
Item Description Spare part number (4) Card reader 592685-001 (5) Speaker 689384-001 (6) Front I/O panel 587458-001 (7) Rear port cover 646818-001 (8) Chassis fan, front 689376-001 (9) Clamp lock, includes universal cable (plate not included; not illustrated) 508987-001 Optical drive rail (green plastic piece on drive; not illustrated) 594219-001 Grommet, hard drive isolation, blue (not illustrated) 594220-001 USB powered speakers (not illustrated) 636917-001 Mouse (not illustrate
Drives Description Spare part number Hard drive 500-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 696442-001 500-GB, 7200-rpm, 2.5-inch 686217-001 320-GB, 7200-rpm, 2.5-inch, self-encrypting (SED) 634824-001 320-GB, 7200-rpm, 2.5-inch 639135-001 256-GB Solid-state Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180-GB Solid-state Drive (SSD), SATA 6.0 696622-001 160-GB Solid-state Drive (SSD), SATA 3.0 646809-001 128-GB Solid-state Drive (SSD), SATA 2.
Spare part number Description 537749-001 Mouse, USB, optical, jack black 587456-001 Heat sink for use with the processor (includes thermal material) 587458-001 Front I/O assembly 592685-001 Card reader assembly 593230-001 Bezel blank 594219-001 Optical drive cable and rail 594220-001 Grommet, hard drive isolation, blue 603250-001 Adapter, DisplayPort to VGA 605163-001 Optical drive cable/connector 608394-001 DVD-ROM drive 609252-001 External USB webcam 612496-001 Stand 613125-xx1
64 Spare part number Description 674314-xx1 Keyboard, wireless 674317-001 Mouse, wireless, HP Elite 674318-001 Mouse, USB, HP Elite 680020-001 256-GB Solid-state drive, self-encrypting (SED), SATA 6.0 682320-001 AC adapter, 180W, 90% efficient 682321-001 AC adapter, 135W, standard 683306-001 24-GB Solid-state drive 686217-001 500-GB, 7200-rpm, 2.
Spare part number Description 711787-501 System board with DisplayPort 1.2 support for use in models with Windows 8 Standard 711787-601 System board with DisplayPort 1.
5 Routine Care, SATA Drive Guidelines, and Disassembly Preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board. You must disconnect the power cord from the power source before opening the computer to prevent system board or component damage.
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V Removing DIPs from Styrofoam 3,500 V 5,000 V 14,500 V Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V These are then multi-packaged inside plastic tubes, trays, or Styrofoam. NOTE: 700 volts can degrade a product. Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD.
Grounding the Work Area To prevent static damage at the work area, use the following precautions: ● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the work surface and properly grounded tools and equipment. ● Use static-dissipative mats, foot straps, or air ionizers to give added protection. ● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle them only at static-free work areas.
Operating Guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. ● Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides of the computer and above the monitor to permit the required airflow. ● Never restrict the airflow into the computer by blocking any vents or air intakes.
To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water. ● For stubborn stains, use isopropyl (rubbing) alcohol. No rinsing is needed as the alcohol will evaporate quickly and not leave a residue.
Cleaning the Mouse Before cleaning the mouse, ensure that the power to the computer is turned off. ● Clean the mouse ball by first removing the retaining plate and the ball from the housing. Pull out any debris from the ball socket and wipe the ball with a clean, dry cloth before reassembly. ● To clean the mouse body, follow the procedures in Cleaning the Computer Case on page 69.
Cables and Connectors Most cables used throughout the unit are flat, flexible cables. These cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
SATA Hard Drives Serial ATA Hard Drive Characteristics Number of pins/conductors in data cable 7/7 Number of pins in power cable 15 Maximum data cable length 39.37 in (100 cm) Data interface voltage differential 400-700 mV Drive voltages 3.3 V, 5 V, 12 V Jumpers for configuring drive N/A Data transfer rate 3.0 Gb/s SATA Hard Drive Cables SATA Data Cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives.
74 ● Some flat ribbon cables come prefolded. Never change the folds on these cables. ● Do not bend any cable sharply. A sharp bend can break the internal wires. ● Never bend a SATA data cable tighter than a 30 mm (1.18 in) radius. ● Never crease a SATA data cable. ● Do not rely on components like the drive cage, power supply, or computer cover to push cables down into the chassis. Always position the cables to lay properly by themselves.
6 Removal and Replacement Procedures Convertible Minitower (CMT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel Description Spare part number Access panel 646819-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75) 2. Lay the computer down on its large base for greater stability. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 6-1 Removing the Computer Access Panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel for use in 8300 models 689380-001 Front bezel for use in 8380 models 689381-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 6-2 Removing the Front Bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Remove the front bezel (Front Bezel on page 77). 4. Remove the security screw from the inside of the front bezel. Figure 6-3 Retrieving the Front Bezel Security Screw 5. 78 Replace the front bezel.
6. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located on the left edge of the chassis next to the top hard drive bay. Figure 6-4 Installing the Front Bezel Security Screw 7. Replace the access panel. 8. Reconnect the power cord and turn on the computer. 9. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Remove the front bezel (Front Bezel on page 77). 4. Gently pull the subpanel, with the bezel blanks secured in it, away from the front bezel, then remove the desired bezel blank.
System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 6-6 System Board Connections Table 6-1 System Board Connections No.
Table 6-1 System Board Connections (continued) No. System Board Connector System Board Label Color Component 16 USB MEDIA black USB Device, such as a Media Card Reader 17 USB MEDIA2 black USB Device, such as a Media Card Reader 18 SATA 2.0 SATA2 white 3rd Hard Drive, or 1st Optical Drive if no 3rd Hard Drive 19 SATA 3.0 SATA0 dark blue 1st Hard Drive 20 SATA 3.0 SATA1 light blue 2nd Hard Drive 21 SATA 2.
For proper system operation, the DDR3-SDRAM DIMMs must be: ● industry-standard 240-pin ● unbuffered non-ECC PC3-12800 DDR3-1600 MHz-compliant ● 1.
Installing DIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts.
4. Push the module down into the socket, ensuring that the module is fully inserted and properly seated. Make sure the latches are in the closed position (3). 5. Repeat steps 3 and 4 to install any additional modules. 6. Replace the computer access panel. 7. Reconnect the power cord and turn on the computer. 8. Lock any security devices that were disengaged when the access panel was removed. The computer should automatically recognize the additional memory the next time you turn on the computer.
4. Press straight down on the two green thumb tabs inside the chassis (1) and rotate the expansion card retention latch up (2). Figure 6-8 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up to remove it. Be sure not to scrape the card against other components. Figure 6-10 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8. To install a new expansion card, slide the bracket on the end of the card down into the slot on the back of the chassis and press the card down firmly into the socket on the system board.
Drives Description Spare part number 16X SATA DVD±RW drive 660408-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED), SATA hard drive 696442-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive 636927-001 256 GB Solid State Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 160 GB Solid State Drive (SSD), SATA 2.
Drive Positions Figure 6-13 Drive Positions (Minitower Configuration Shown) Table 6-2 Drive Positions 1 Three 5.25-inch drive bays for optional drives (optical drives and media card reader shown) 2 Three 3.5-inch internal hard drive bays NOTE: The drive configuration on your computer may be different than the drive configuration shown above. The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.
Removing a Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Remove the front bezel (Front Bezel on page 77). 4.
5. Remove the drive from the drive bay as follows: ● To remove a 5.25-inch drive in the desktop configuration, press down on the yellow drivelock mechanism (1) and slide the drive from the drive bay (2). CAUTION: When the yellow drivelock is pressed, all the 5.25-inch drives are released so do not tilt the unit and allow the drives to fall out. Figure 6-15 Removing a 5.
● To remove a 5.25-inch drive in the minitower configuration, pull up on the green drivelock mechanism (1) for that specific drive and slide the drive from the drive bay (2). Figure 6-16 Removing a 5.25-inch Drive in the Minitower Configuration (Optical Drive shown) ● To remove a hard drive from one of the two lower internal hard drive bays, pull up on the green hard drive drivelock mechanism (1) for that drive and slide the drive from the drive bay (2).
● To remove a hard drive from the upper internal hard drive bay, remove the screw on the side of the bay that secures the drive in place (1), then slide the drive out of the bay (2).
Installing Drives When installing drives, follow these guidelines: ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue SATA connector on the system board labeled SATA0. If you are adding a second hard drive, connect it to the light blue SATA1 connector. ● Connect the first SATA optical drive to the white SATA connector on the system board labeled SATA2. If you are adding a second optical drive, connect it to the white SATA3 connector.
replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 6-19 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws 5.25-inch Drives 2 Silver 6-32 Standard Screws 3.5-inch Hard Drive in the Top Drive Bay (Bay 4) 3 Silver and Blue 6-32 Isolation Mounting Screws 3.
Installing a 5.25-inch Drive into a Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Remove the front bezel (Front Bezel on page 77). 4. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel Blanks on page 80 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive (1).
6. Install the drive in the desired drive bay by sliding it all the way into the front of the drive cage until it locks (2). The drivelock automatically secures the drive in the bay. CAUTION: The bottom 5.25-inch drive bay has a shorter depth than the upper two bays. The bottom bay supports a half-height drive or other device that is no more than 14.5 cm (5.7 inches) in depth. Do not try to force a larger drive, such as an optical drive, into the bottom bay.
Installing a Hard Drive into an Internal Drive Bay NOTE: The system does not support Parallel ATA (PATA) hard drives. Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. To install a hard drive in a 3.5-inch internal drive bay: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3.
● If you are installing a 2.5-inch hard drive into either of the lower two bays (bays 5 and 6), do the following: ◦ Slide the drive into the bay adapter bracket, ensuring the connector on the drive is fully inserted into the connector on the adapter bracket. Figure 6-23 Sliding the 2.5-inch Drive in the Adapter Bracket ◦ Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the sides of the bracket into the drive.
◦ Install four 6-32 silver and blue isolation mounting guide screws in the adapter bracket (two on each side of the bracket). Figure 6-25 Installing Isolation Mounting Guide Screws in the Adapter Bracket ● If you are installing the drive in the upper bay (bay 4), install three standard 6-32 silver guide screws (two on the right side and one on the left side in the screw hole closest to the power and data connectors).
4. Insert the hard drive into the bay as follows: CAUTION: Make sure the guide screws line up with the guide slots in the drive cage. The use of unnecessary force when installing any drive into the drive bay may result in damage to the drive. ● If you are installing a hard drive into one of the lower two bays (bays 5 and 6), slide the hard drive into the drive bay until it locks. The drivelock automatically secures the drive in the bay.
● If you are installing a hard drive into the upper bay (bay 4), slide the hard drive into the drive bay (1) then secure the drive in place with a standard 6-32 screw (2). Figure 6-28 Installing a Hard Drive into the Upper Bay 5. Connect the power cable and data cable to the rear of the hard drive. NOTE: The power cable for the hard drives is a three-headed cable that is routed from the system board to the rear of the hard drive bays. 6.
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is located on the top of the rear chassis panel. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Unplug the hood sensor cable from the connector labeled HSENSE on the system board (1). 4. Slide the hood sensor straight out of the slot in the chassis (2).
Front I/O, USB Assembly Description Spare part number Front I/O and USB assembly 646821-001 The front I/O, USB assembly is mounted to the front of the chassis and is removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Remove the front bezel (Front Bezel on page 77). 4.
5. Remove the Torx T15 screw that secures the assembly to the front of the chassis. 6. Rotate the right side of the assembly away from the chassis. Figure 6-30 Removing the front I/O, USB, power switch assembly 7. Pull the assembly toward the right and away from the chassis while threading the wires through the slot between the drive cage and chassis front and the hole in the front of the chassis. To reinstall the assembly, reverse the removal procedure.
Power Switch Assembly Description Spare part number Power switch/LED assembly 646820-001 The power switch assembly is mounted to the front of the chassis and removed by pulling it away from the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Remove the computer access panel (Front Bezel on page 77). 4. Disconnect the cable from the black system board connector labeled PB/LED. 5.
Speaker Description Spare part number Speaker 645330-001 The speaker is mounted to the inside front of the chassis with two screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Disconnect the speaker wire from the white system board connector labeled SPKR (1). 4. From the inside of the unit, remove the two Torx T15 screws (2) that secure the speaker to the front of the chassis. 5.
Rear Chassis Fan Description Spare part number Rear chassis fan 643908-001 The rear fan is mounted to the rear chassis wall and secured by four Phillips screws. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. Disconnect the fan control cable (1) from the red/brown system board labeled CHFAN2. 4. Remove the four Phillips screws (2) that secure the fan housing to the chassis. 5.
Fan sink Description Spare part number Fan sink 643907-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Access Panel on page 76). 3. In the order indicated, loosen the four captive Torx screws that secure the fan sink to the system board. CAUTION: Fan sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor.
5. Lift the fan sink from the processor (2). Figure 6-35 Removing the fan sink When reinstalling the fan sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Fan sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the fan sink on the processor. Failure to do so could result in damage that requires replacing the system board.
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 Intel Pentium processors G870, 3.0 GHz, 3-MB L3 cache 691936-001 G860, 3.0 GHz, 3-MB L3 cache 665123-001 G640, 2.8 GHz, 3-MB L3 cache 691935-001 1.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Figure 6-36 Removing the processor To install a new processor: 1.
2. Secure the locking lever. Figure 6-37 Installing the processor If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the existing heat sink, apply the thermal grease provided in the spares kit to the top of the processor. 4. Clean the bottom of the heat sink with the provided alcohol pad and place it atop the processor. 5.
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is secured to the rear of the chassis by four Torx screws. A lever on the chassis floor also holds the power supply in place. 1.
To install the power supply, reverse the removal procedure. System Board Description Spare part number System board for use in models without Windows 8 (includes replacement thermal material) 657096-001 System board for use in models with Windows 8 Standard (includes replacement thermal material) 657096-501 System board for use in models with Windows 8 Professional (includes replacement thermal material) 657096-601 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75).
7. Slide the system board toward the front of the computer so that the connectors loosen from the rear of the chassis, and then lift the system board out of the computer (2). Figure 6-39 Removing the system board NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the fan sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
8. To release the drives from the 5.25-inch drive bay, lift the release tab on the green latch drive bracket for the drive (1). While lifting the release tab, slide the drive from its drive bay (2). Repeat this step for each 5.25-inch drive. Figure 6-40 Releasing the 5.25-inch Drives from the Drive Bays (Minitower) 9. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inserted, the drivelock will secure it. Repeat this step for each drive.
11. Remove the bezel subpanel as described in Bezel Blanks on page 80. CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. 12. Reposition the bezel blanks within the subpanel in the proper orientation for the desktop configuration. 13. Reposition the subpanel (rotate it 90º) with the logo at the bottom, then snap it back into the bezel.
7. Disconnect all power and data cables from the back of the drives in the 5.25-inch drive bays. 8. To release the drives from the 5.25-inch drive bay, press down on the short yellow drivelock as shown (1). While pressing the drivelock, pull the drives out of the drive bay (2). Figure 6-43 Releasing the 5.25-inch Drives from the Drive Bays (Desktop) 9. Gently slide the drive into the uppermost available bay until it snaps into place. When the drive is properly inserted, the drivelock will secure it.
10. Reconnect all power and data cables to the drives in the 5.25-inch drive bays. 11. Remove the bezel subpanel as described in the Bezel Blanks on page 80 section. CAUTION: Hold the subpanel straight when you pull it away from the front bezel. Pulling the subpanel away at an angle could damage the pins that align it within the front bezel. 12. Reposition the bezel blanks within the subpanel in the proper orientation for the minitower configuration. 13.
7 Removal and Replacement Procedures Microtower (MT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Computer Access Panel Description Spare part number Access panel 646825-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122) 2. Loosen the two captive thumbscrews (1) that secure the access panel to the computer chassis. 3. Use the handle located between the thumbscrews to lift the access panel off the unit (2). NOTE: You may want to lay the computer on its side to install internal parts.
Front Bezel Description Spare part number Front bezel 689377-001 Front bezel for use in China 689378-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122) 2. Remove the access panel (Computer Access Panel on page 123) 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2).
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
8. Install the screw through the interior of the front of the chassis into the front bezel. The screw hole is located toward the middle of the right edge of the chassis between the hard drive bay and speaker. Figure 7-4 Installing the Front Bezel Security Screw 9. Replace the access panel. 10. Reconnect the power cord and turn on the computer. 11. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks Description Spare part number 3.5-inch bezel blank 583653-001 5.25-inch bezel blank, optical drive 570838-001 On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Computer Access Panel on page 123) 2. Remove the front bezel (Front Bezel on page 124) 3.
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
3. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 7-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Description Spare part number AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, one PCI Express x1 expansion slot, one PCI Express x16 expansion slot, and one PCI Express x16 expansion slot that is downshifted to a x4 slot. NOTE: You can install a PCI Express x1, x4, x8, or x16 expansion card in the PCI Express x16 slot.
5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a. If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Pull the slot cover straight up then away from the inside of the chassis.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components.
c. If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card and carefully rock the card back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket then away from the inside of the chassis to release it from the chassis frame. Be sure not to scrape the card against the other components. Figure 7-10 Removing a PCI Express x16 Expansion Card 6.
8. To install a new expansion card, hold the card just above the expansion socket on the system board then move the card toward the rear of the chassis so that the bracket on the card is aligned with the open slot on the rear of the chassis. Press the card straight down into the expansion socket on the system board. Figure 7-11 Installing an Expansion Card NOTE: When installing an expansion card, press firmly on the card so that the whole connector seats properly in the expansion card slot. 9.
12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed. 14. Reconfigure the computer, if necessary. System Board Connections Refer to the following illustrations and tables to identify the system board connectors for your model. Figure 7-13 System Board Connections Table 7-1 System Board Connections No.
Table 7-1 System Board Connections (continued) No.
Drives Description Spare part number 16X SATA DVD±RW drive 660408-001 16X SATA DVD-ROM drive 581599-001 Blu-ray BD-RW SuperMulti DL Drive 656792-001 1 TB, 7200 rpm SATA hard drive 636930-001 500 GB, 7200 rpm, 2.5-inch, self-encrypting (SED), SATA hard drive 696442-001 500 GB, 7200 rpm SATA hard drive 636929-001 250 GB, 7200 rpm SATA hard drive 636927-001 256 GB Solid State Drive (SSD), self-encrypting (SED), SATA 6.0 680020-001 180 GB Solid State Drive (SSD), SATA 6.
6-32 isolation mounting screws are required for a secondary hard drive. All other drives (except the primary hard drive) use M3 metric screws. The HP-supplied metric screws are black and the HP-supplied isolation mounting screws are silver and blue. If you are replacing the primary hard drive, you must remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 7-14 Extra Guide Screw Locations No.
Drive Positions Figure 7-15 Drive Positions Table 7-2 Drive Positions 1 Two 5.25-inch drive bays for optional drives (optical drives shown) 2 One 3.5-inch drive bay for optional drive (media card reader shown) 3 Secondary 3.5-inch internal hard drive bay for optional hard drive 4 Primary 3.5-inch internal hard drive bay NOTE: The drive configuration on your computer may be different than the drive configuration shown above.
b. If you are removing a media card reader, disconnect the USB cable from the system board. Figure 7-16 Disconnecting the Media Card Reader USB Cable 5. A latch drive bracket with release tabs secures the drives in the drive bay. Lift the release tab on the latch drive bracket (1) for the drive you want to remove, then slide the drive from its drive bay (2).
Installing a 5.25-inch or 3.5-inch Drive into a Drive Bay 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122) 2. Remove the access panel (Computer Access Panel on page 123) 3. Remove the front bezel (Front Bezel on page 124) 4. If you are installing a drive in a bay covered by a bezel blank, remove the bezel blank. See Bezel Blanks on page 127 for more information. 5. Install four M3 metric guide screws in the lower holes on each side of the drive.
7. Connect the power and data cables to the drive as indicated in the following illustrations. a. If you are installing an optical drive, connect the power cable and data cable to the back of the drive. NOTE: The power cable for the optical drives is a two-headed cable that is routed from the system board to the rear of the optical drive bays. b. If your are installing a media card reader, connect the USB cable to the USB system board connector labeled MEDIA.
Removing a Hard Drive from a Drive Bay NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 122) 2. Remove the access panel (Computer Access Panel on page 123) 3. Disconnect the power cable and data cable from the back of the hard drive. 4.
3. Install guide screws on the sides of the drive. If you are installing a 2.5-inch drive, you must install the drive in an adapter bracket. NOTE: The hard drive uses 6-32 isolation mounting guide screws. Four extra guide screws are installed on the exterior of the hard drive bays. The HP-supplied isolation mounting guide screws are silver and blue. Refer to Drives on page 138 for an illustration of the extra 6-32 isolation mounting guide screws location.
4. Slide the drive into the drive bay, making sure to align the guide screws with the guide slots, until the drive snaps into place. The bottom bay is for the primary hard drive. The upper bay is for an optional secondary hard drive. Figure 7-24 Sliding a Hard Drive into the Drive Bay 5. Connect the power cable and data cable to the back of the hard drive. NOTE: The power cable for the hard drives is a two-headed cable that is routed from the system board to the rear of the hard drive bays. 6.
Front Fan Assembly Description Spare part number Front fan assembly 585884-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the access panel (Computer Access Panel on page 123). 3. Remove the cables from the clip on the top of the fan assembly. Figure 7-25 Removing the cables from atop the front fan assembly 4. Unplug the fan cable from the system board connector labeled CHFAN.
5. Press the lever that secures the assembly to the chassis (1), pivot the assembly forward toward the front of the computer (2), and then lift the assembly straight up and out of the computer (3). Figure 7-26 Removing the front fan assembly To reinstall the front fan, reverse the removal procedure.
Front I/O Assembly Description Spare part number Front I/O assembly 646827-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Computer Access Panel on page 123). 3. Remove the front bezel (Front Bezel on page 124). 4. Remove the front fan (Front Fan Assembly on page 147). 5. Disconnect the three front I/O cables (yellow, green, and blue) from the system board connectors (FRONT USB1, FRONT USB2, and FRONT AUD). 6.
Power Switch/LED Assembly Description Spare part number Power switch/LED assembly 646828-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the access panel (Computer Access Panel on page 123). 3. Remove the front bezel (Front Bezel on page 124). 4. Remove the front fan (Front Fan Assembly on page 147). 5. Disconnect the cable from the system board connector labeled PB/LED. 6.
Heat sink Description Spare part number Heat sink 645326-001 WARNING! To reduce risk of personal injury from hot surfaces, allow the internal system components to cool before touching. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the computer access panel (Computer Access Panel on page 123). 3. Remove the front fan (Front Fan Assembly on page 147). 4. Loosen the four silver captive Torx T15 screws that secure the heat sink to the system board.
5. Lift the heat sink from atop the processor. When reinstalling the heat sink, make sure that its bottom has been cleaned with an alcohol wipe and fresh thermal grease has been applied to the top of the processor. CAUTION: Heat sink retaining screws should be tightened in diagonally opposite pairs (as in an X) to evenly seat the heat sink on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board.
Processor Description Spare part number Intel Core i7 processor 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 Intel Pentium processors G870, 3.0 GHz, 3-MB L3 cache 691936-001 G860, 3.0 GHz, 3-MB L3 cache 665123-001 G640, 2.8 GHz, 3-MB L3 cache 691935-001 1.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections.
To install a new processor: 1. Place the processor in its socket and close the retainer. 2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the existing heat sink, apply the thermal grease provided in the spares kit to the top of the processor. 4. Clean the bottom of the heat sink with the provided alcohol pad and place it atop the processor. 5.
Speaker Description Spare part number Speaker 645330-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the access panel (Computer Access Panel on page 123). 3. Remove the front fan assembly (Front Fan Assembly on page 147). 4. Disconnect the speaker wire from the system board connector labeled SPKR. 5. From the inside of the chassis, remove the two silver Torx T15 screws (1) that secure the speaker to the chassis. 6.
Rear Chassis Fan Description Spare part number Rear chassis fan 636922-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the access panel (Computer Access Panel on page 123). 3. Remove the four silver Phillips screws that secure the fan to the chassis. Figure 7-32 Rear fan screws 4. Disconnect the fan control cable (1) from the system board connector labeled CHFAN2.
5. Lift the fan out of the chassis (2). Figure 7-33 Removing the rear fan To install the fan assembly, reverse the removal procedure. Be sure to orient the air flow out of the unit.
Power Supply Description Spare part number Power supply, 320W, 90% efficient 613764-001 Power supply, 320W 613765-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the access panel (Computer Access Panel on page 123). 3. Disconnect the power cables from the white 6-pin system board connector labeled PWR and the 4-pin white system board connector labeled P3. 4. Remove the power cables from the clip on the base pan. 5.
7. Slide the power supply toward the front of the computer (2), rotate toward the fan so the power supply clears the lip on the top of the chassis, and then lift the power supply out of the chassis (3). Figure 7-35 Removing the power supply To install the power supply, reverse the removal procedure.
System Board Description Spare part number System board for use in models without Windows 8 (includes thermal material) 657094-001 System board for use in models with Windows 8 Standard (includes replacement thermal material) 657094-501 System board for use in models with Windows 8 Professional (includes replacement thermal material) 657094-601 1. Prepare the computer for disassembly (Preparation for Disassembly on page 75). 2. Remove the access panel (Computer Access Panel on page 123). 3.
8. Slide the system board toward the front of the computer to disengage the I/O panel (1), lift the rear of the system board up at an angle (2), and then lift the system board out of the computer (3). Figure 7-37 Removing the system board When reinstalling the system board, first insert the I/O panel back into the slots in the rear of the chassis, and then align the board with the chassis screw holes. NOTE: When replacing the system board, you must change the chassis serial number in the BIOS.
8 Removal and Replacement Procedures Small Form Factor (SFF) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel Description Spare part number Access panel 646815-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. If the computer is on a stand, remove the computer from the stand. 3. Lift up on the access panel handle (1) then lift the access panel off the computer (2). Figure 8-1 Removing the access panel To install the access panel, reverse the removal procedure.
Front Bezel Description Spare part number Front bezel 687950-001 5.25-inch bezel blank, optical drive 570838-001 3.5-inch bezel blank 583653-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 8-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Install the security screw next to the middle front bezel release tab to secure the front bezel in place. Figure 8-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blanks On some models, there are bezel blanks covering the 3.5-inch and 5.25-inch external drive bays that need to be removed before installing a drive. To remove a bezel blank: 1. Remove the access panel (Access Panel on page 164). 2. Remove the front bezel (Front Bezel on page 165).. 3. To remove a bezel blank, push the two retaining tabs that hold the bezel blank in place towards the outer right edge of the bezel (1) and slide the bezel blank back and to the right to remove it (2).
Memory Description Spare part number 8-GB, PC3-12800 689375-001 4-GB, PC3-12800 671613-001 2-GB, PC3-12800 671612-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) dual inline memory modules (DIMMs). DIMMs The memory sockets on the system board can be populated with up to four industry-standard DIMMs. These memory sockets are populated with at least one preinstalled DIMM.
The system will automatically operate in single channel mode, dual channel mode, or flex mode, depending on how the DIMMs are installed. ● The system will operate in single channel mode if the DIMM sockets are populated in one channel only. ● The system will operate in a higher-performing dual channel mode if the total memory capacity of the DIMMs in Channel A is equal to the total memory capacity of the DIMMs in Channel B. The technology and device width can vary between the channels.
4. Open both latches of the memory module socket (1), and insert the memory module into the socket (2). Figure 8-6 Installing a DIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. Populate the black DIMM sockets before the white DIMM sockets. For maximum performance, populate the sockets so that the memory capacity is spread as equally as possible between Channel A and Channel B.
Expansion Card Description Spare part number nVidia Quadro NVS310 PCIe x16 graphics card, 512 MB 680653-001 nVidia Quadro NVS300 PCIe x16 graphics card, 512 MB 632486-001 AMD Radeon HD7450 PCIe x16 graphics card, 1 GB 682411-001 AMD Radeon HD6350 PCIe x16 graphics card, 512 MB 637995-001 AMD FirePro 2270 PCIe x16 graphics card, 512 MB 637213-001 Intel PRO/1000CT2 NIC, includes bracket 635523-001 HP FireWire / IEEE 1394a PCIe x1 Card 637591-001 The computer has one PCI expansion slot, one PCI
4. Release the slot cover retention latch that secures the PCI slot covers by lifting the green tab on the latch and rotating the latch to the open position. Figure 8-7 Opening the Expansion Slot Retainer 5. Before installing an expansion card, remove the expansion slot cover or the existing expansion card. NOTE: Before removing an installed expansion card, disconnect any cables that may be attached to the expansion card. a.
b. If you are removing a standard PCI card or PCI Express x1 card, hold the card at each end, and carefully rock it back and forth until the connectors pull free from the socket. Pull the expansion card straight up from the socket (1) then away from the inside of the chassis to release it from the chassis frame (2). Be sure not to scrape the card against the other components. Figure 8-9 Removing a Standard PCI Expansion Card c.
7. If you are not installing a new expansion card, install an expansion slot cover to close the open slot. CAUTION: After removing an expansion card, you must replace it with a new card or expansion slot cover for proper cooling of internal components during operation. 8.
9. Rotate the slot cover retention latch back in place to secure the expansion card. Figure 8-12 Closing the Expansion Slot Retainer 10. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. 11. Replace the computer access panel. 12. If the computer was on a stand, replace the stand. 13. Reconnect the power cord and turn on the computer. 14. Lock any security devices that were disengaged when the access panel was removed. 15.
System Board Connections Refer to the following illustration and table to identify the system board connectors for your model. Figure 8-13 System Board Connections Table 8-1 System Board Connections No.
Table 8-1 System Board Connections (continued) No.
Table 8-2 Drive Positions 1 3.5-inch internal hard drive bay 2 3.5-inch drive bay for optional drives (media card reader shown) 3 5.25-inch drive bay for optional drives (optical drive shown) NOTE: The drive configuration on your computer may be different than the drive configuration shown above. To verify the type and size of the storage devices installed in the computer, run Computer Setup.
remove the four silver and blue 6-32 isolation mounting guide screws from the old hard drive and install them in the new hard drive. Figure 8-15 Extra Guide Screw Locations No. Guide Screw Device 1 Black M3 Metric Screws All Drives (except primary and secondary hard drives) 2 Silver 6-32 Standard Screws Secondary Hard Drive There are at total of five extra silver 6-32 standard screws. Four are used as guide screws for a secondary hard drive.
3. Rotate the drive cage to its upright position. 4. If removing an optical drive, disconnect the power cable and data cable from the rear of the optical drive. CAUTION: When removing the cables, pull the tab or connector instead of the cable itself to avoid damaging the cable. 5. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 6.
4. Install four M3 metric guide screws in the lower holes on each side of the drive. HP has provided four extra M3 metric guide screws on the front of the chassis, under the front bezel. The M3 metric guide screws are black. Refer to Installing and Removing Drives on page 179 for an illustration of the extra M3 metric guide screws location. NOTE: When replacing the drive, transfer the four M3 metric guide screws from the old drive to the new one. CAUTION: Use only 5-mm long screws as guide screws.
9. Connect the power cable and data cable to the rear of the optical drive. NOTE: The power cable for the optical drive is a three-headed cable that is routed from the system board to the hard drive, then to the rear of the optical drive. 10. Rotate the drive cage back down to its normal position. CAUTION: Be careful not to pinch any cables or wires when rotating the drive cage down. 11. Replace the front bezel (if removed) and access panel. 12. If the computer was on a stand, replace the stand. 13.
Removing a 3.5-inch Drive from a Drive Bay CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. The 3.5-inch drive is located underneath the 5.25-inch drive. You must remove the 5.25-inch drive before removing the 3.5-inch drive. 1. Follow the procedure in Removing a 5.25-inch Drive from a Drive Bay on page 180 to remove the 5.25-inch drive and access the 3.5-inch drive.
3. Press down on the green drive retainer button located on the left side of the drive to disengage the drive from the drive cage (1). While pressing the drive retainer button, slide the drive back until it stops, then lift it up and out of the drive cage (2). Figure 8-20 Removing a 3.5-inch Drive (Media Card Reader Shown) Installing a 3.5-inch Drive into a Drive Bay The 3.5-inch bay is located underneath the 5.25-inch drive. To install a drive into the 3.
4. Position the guide screws on the drive into the J-slots in the drive bay. Then slide the drive toward the front of the computer until it locks into place. Figure 8-22 Installing a Drive into the 3.5-inch Drive Bay (Media Card Reader Shown) 5. Connect the appropriate drive cables: a. If installing a second hard drive, connect the power cable and data cable to the rear of the drive and connect the other end of the data cable to the light blue connector on the system board labeled SATA1. b.
7. Replace the front bezel (if removed) and access panel. 8. If the computer was on a stand, replace the stand. 9. Reconnect the power cord and turn on the computer. 10. Lock any security devices that were disengaged when the access panel was removed. Removing and Replacing the Primary 3.5-inch Internal Hard Drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. The preinstalled 3.
6. Press down on the green release latch next to the hard drive (1). While holding the latch down, slide the drive forward until it stops, then lift the drive up and out of the bay (2). Figure 8-25 Removing the Hard Drive 7. To install a hard drive, you must transfer the silver and blue isolation mounting guide screws from the old hard drive to the new hard drive.
8. Align the guide screws with the slots on the chassis drive cage, press the hard drive down into the bay, then slide it back until it stops and locks in place. Figure 8-27 Installing the Hard Drive 9. Connect the power cable and data cable to the back of the hard drive. NOTE: If the system has only one SATA hard drive, the data cable must be connected to the dark blue connector labeled SATA0 on the system board to avoid any hard drive performance problems. 10.
Fan duct Description Spare part number Fan duct 636921-001 The fan duct sits between the front fan and the heat sink. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Lift the fan duct straight up out of the chassis. Figure 8-28 Removing the fan duct To install the fan duct, reverse the removal procedure.
Front Fan Assembly Description Spare part number Front fan 645327-001 The front fan assembly is attached to the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Remove the front bezel (Front Bezel on page 165). 4. Remove the baffle (Fan duct on page 190). 5. Disconnect the fan cable from the red/brown system board connector labeled CHFAN.
7. Pull the assembly toward the rear of the unit (2), and then lift it out of the chassis. Figure 8-30 Removing the front fan To install the front fan, reverse the removal procedure. Be sure to orient the air flow into the unit.
Hood Sensor Description Spare part number Hood sensor 638816-001 The hood sensor is attached in a slot in the rear of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Unplug the sensor cable from the system board connector labeled HSENSE (1). 4. Slide the hood sensor straight out of the notch in the chassis (2).
Front I/O, Power Switch Assembly Description Spare part number Front I/O and power switch assembly 636926-001 The front I/O and power switch/LEDs is one assembly, attached to the front of the chassis. Push the assembly into the chassis to remove. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Remove the front bezel (Front Bezel on page 165). 4. Remove the chassis fan (Front Fan Assembly on page 191). 5.
8. Route the cables through the slots beneath the drive cage, rotate the assembly into the chassis (2), and then remove the assembly from the computer. Figure 8-33 Removing the front I/O, power switch/LED assembly screw To install the front I/O and power switch assembly, reverse the removal procedure. NOTE: Be sure to correctly route the cables beneath the drive cage when reinstalling the assembly. Proper cable routing prevents damage to the cables and allows the drive cage to close properly.
Speaker Description Spare part number Speaker 636925-001 The speaker is attached to the front of the chassis under the rotating drive cage. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Remove the front bezel (Front Bezel on page 165). 4. Rotate the drive cage to its upright position. 5. Disconnect the speaker wire from the white system board labeled SPKR (1). 6.
Heat sink Description Spare part number Heat sink 645326-001 The heat sink is secured atop the processor with four captive Torx screws. The heat sink does not include a fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3. Remove the fan duct (Fan duct on page 190). 4. Remove the front fan (Front Fan Assembly on page 191).
5. Loosen the four captive Torx T15 screws that secure the heat sink to the system board tray. CAUTION: Remove heat sink retaining screws in diagonally opposite pairs (as in an X) to even the downward forces on the processor. This is especially important as the pins on the socket are very fragile and any damage to them may require replacing the system board. Figure 8-35 Removing the heat sink 6.
Description Spare part number 3770, 3.4 GHz, 8-MB L3 cache, 95W 688164-001 Intel Core i5 processors 3570, 3.4 GHz, 6-MB L3 cache, 95W 688162-001 3470, 3.2 GHz, 6-MB L3 cache, 95W 687943-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache, 65W 665120-001 2120, 3.3 GHz, 3-MB L3 cache, 65W 638629-001 Intel Pentium processors G870, 3.0 GHz, 3-MB L3 cache 691936-001 G860, 3.0 GHz, 3-MB L3 cache 665123-001 G640, 2.8 GHz, 3-MB L3 cache 691935-001 1.
8. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Figure 8-36 Removing the processor To install a new processor: 1.
2. Secure the locking lever. If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 6. Figure 8-37 Removing the processor 3. If reusing the existing heat sink, clean the bottom of the heat sink with the alcohol pad provided in the spares kit. CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Power Supply Description Spare part number Power supply, 90% efficient 613762-001 Power supply, standard 613763-001 WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The rotating power supply is located at the rear of the chassis. It is held in place by a bracket – no screws are used.
7. Pull the power supply forward until the posts on the power supply move forward in the power supply bracket, and then lift the power supply straight up and out of the chassis. Figure 8-38 Removing the power supply To install the power supply, reverse the removal procedure. CAUTION: When installing the power supply cables, make sure they are properly positioned so they are not cut by the drive cage and are not pinched by the rotating power supply.
System Board Description Spare part number System board (includes thermal material) 657094-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Remove the access panel (Access Panel on page 164). 3.
11. Lift up the front of the system board, and then pull the system board forward, up, and out of the chassis (2). Figure 8-39 Removing the system board To install the system board, reverse the removal procedure. NOTE: BIOS. When replacing the system board, you must also change the chassis serial number in the CAUTION: Before reinstalling the heat sink you must clean the top of the processor and the bottom of the heat sink with an alcohol pad supplied in the spares kit.
Using the Small Form Factor Computer in a Tower Orientation The Small Form Factor computer can be used in a tower orientation. The HP logo plate on the front bezel is adjustable for either desktop or tower orientation. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 163). 2. Orient the computer so that its right side is facing down and place the computer in the optional stand.
9 Removal and Replacement Procedures Ultra-Slim Desktop (USDT) Chassis Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.
Access Panel Description Spare part number Access panel 689382-001 To access internal components, you must remove the access panel: 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. If the computer is on a stand, remove the computer from the stand and lay the computer down. 3. Loosen the thumbscrew on the rear of the computer (1), slide the access panel toward the rear of the computer, then lift it off (2).
Front Bezel Description Spare part number Front bezel 689383-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Lift up the three tabs on the side of the bezel (1), then rotate the bezel off the chassis (2). Figure 9-2 Removing the front bezel To install the front bezel, reverse the removal procedure.
Front Bezel Security The front bezel can be locked in place by installing a security screw provided by HP. To install the security screw: 1. Remove/disengage any security devices that prohibit opening the computer. 2. Remove all removable media, such as compact discs or USB flash drives, from the computer. 3. Turn off the computer properly through the operating system, then turn off any external devices. 4. Disconnect the power cord from the power outlet and disconnect any external devices.
9. Install the security screw through the middle front bezel release tab and into the chassis to secure the front bezel in place. Figure 9-4 Installing the Front Bezel Security Screw 10. Replace the access panel. 11. If the computer was on a stand, replace the stand. 12. Reconnect the power cord and turn on the computer. 13. Lock any security devices that were disengaged when the access panel was removed.
Bezel Blank Description Spare part number Bezel blank 593230-001 On some models, there is a bezel blank covering the external drive bay that needs to be removed before installing a drive. To remove a bezel blank: 1. Remove the computer access panel (Access Panel on page 208). 2. Remove the front bezel (Front Bezel on page 209). 3.
System Board Connections Refer to the following illustration and table to identify the system board connectors. Figure 9-6 System Board Connections No. System Board Connector System Board Label Color Component 1 SATA 3.
Memory Description Spare part number 8-GB, PC3-12800, SODIMM 689374-001 4-GB, PC3-12800, SODIMM 689373-001 2-GB, PC3-12800, SODIMM 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3SDRAM) small outline dual inline memory modules (SODIMMs). SODIMMs The memory sockets on the system board can be populated with up to two industry-standard SODIMMs. These memory sockets are populated with at least one preinstalled SODIMM.
Populating SODIMM Sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled XMM1 and XMM3. The XMM1 socket operates in memory channel A. The XMM3 socket operates in memory channel B.
Installing SODIMMs CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board. The memory module sockets have gold-plated metal contacts.
5. Slide the new SODIMM into the socket at approximately a 30° angle (1) then press the SODIMM down (2) so that the latches lock it in place. Figure 9-9 Installing a SODIMM NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. 6. Replace the access panel. 7. If the computer was on a stand, replace the stand. 8. Reconnect the power cord and turn on the computer. 9.
Front Fan Description Spare part number Front fan 689376-001 The front fan sits against the front on the left side of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Disconnect the fan control cable from the red system board connector labeled CHFAN. 4. Lift the fan straight up and out of the chassis.
Optical Drive The Ultra-Slim Desktop uses a slimline Serial ATA (SATA) optical drive. Description Spare part number DVD-ROM drive 608394-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive(includes drive bracket) 657958-001 Removing the Optical Drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2.
Preparing the New Optical Drive Before the new optical drive can be used, the release latch must be attached. 1. Peel the backing off the adhesive on the release latch. 2. Without allowing the release latch to touch the optical drive, carefully align the holes on the release latch with the pins on the side of the optical drive. Make sure the release latch is oriented properly. 3. Insert the pin at the front of the optical drive into the hole at the end of the release latch, and press firmly. 4.
Installing the New Optical Drive NOTE: If you are installing an optical drive in a bay that did not previously have a drive in it, you must remove the access panel and the bezel blank covering the opening of the bay before proceeding. Follow the procedures in Access Panel on page 208 and Bezel Blank on page 212. 1. Follow the instructions for removing the optical drive. Refer to Removing the Optical Drive on page 219. 2. Attach the release latch to the new optical drive.
Hard Drive Description Spare part number 500 GB, 7200 rpm SATA hard drive, 2.5-inch, SED 696442-001 500-GB, 7200-rpm, 2.5-inch 686217-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch, SED 634824-001 320 GB, 7200 rpm SATA hard drive, 2.5-inch 639135-001 256 GB Solid State Drive (SSD), self-encrypting (SED), 2.5-inch, SATA 6.0 680020-001 180 GB Solid State Drive (SSD), SATA 6.0 696622-001 160 GB Solid State Drive (SSD), SATA 3.0 646809-001 128 GB Solid State Drive (SSD), SATA 2.
4. Press in the release latch on the left side of the hard drive carrier (1) then rotate the carrier handle to the right (2). Figure 9-14 Unlocking the hard drive carrier 5. Lift the hard drive carrier straight up and out of the chassis.
6. Remove the four guide screws from the sides of the hard drive carrier. Figure 9-16 Removing the guide screws 7. Lift the hard drive up to the top of the carrier (1) and slide the drive out of the carrier (2).
8. Position the hard drive so that the top of the hard drive is up against the top of the carrier (1) so that the circuit board on the bottom of the hard drive does not come in contact wit the tabs on the bottom of the carrier, then slide the new hard drive into the carrier (2). CAUTION: Do not allow the circuit board on the bottom of the hard drive to scrape along the tabs on the bottom of the carrier when sliding the hard drive into the carrier. Doing so can cause irreparable damage to the hard drive.
10. To place the hard drive carrier back in the chassis, align the guide screws with the slots on the drive bay, drop the carrier straight down into the drive bay (1), and press the handle on the carrier all the way down (2) so that the drive is properly seated and locked in place. Figure 9-20 Installing the hard drive carrier 11. Replace the optical drive and reconnect the cable on the back of the optical drive. 12. Replace the computer access panel. 13. If the computer was on a stand, replace the stand.
Optical Drive Rail Description Spare part number Optical drive rail (green plastic piece on drive) 594219-001 The optical drive rail sits behind the USB ports on the front of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the optical drive (Removing the Optical Drive on page 219). 4. Remove the hard drive (Hard Drive on page 222). 5.
Card Reader Description Spare part number Card reader 592685-001 The card reader is secured to the front right corner of the chassis. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the front bezel (Front Bezel on page 209). 4. Remove the optical drive (Removing the Optical Drive on page 219). 5. Remove the hard drive (Hard Drive on page 222). 6.
9. Pull the reader away from the front of the chassis while threading the cable through the slot in the front of the chassis. Figure 9-23 Removing the card reader To install the card reader, reverse the removal procedure.
Speaker Description Spare part number Speaker 689384-001 The speaker is secured to the front of the chassis between the fan and the I/O ports. Remove the screws from the outside and then remove the speaker from the inside. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the front bezel (Front Bezel on page 209). 4.
Heat sink Description Spare part number Heat sink 587456-001 The heat sink is secured by four Torx screws. It does not have an attached fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Lift the front fan up and place it on top of the optical drive to access the front bezel release tabs. You do not need to disconnect the fan cable from the system board. 4.
5. Lift the heat sink from the system board. Figure 9-26 Removing the heat sink CAUTION: Heat sink retaining screws should be removed in diagonally opposite pairs (as in an X) to even the downward forces on the processor to avoid damage that could require replacing the system board. 6. Lay the heat sink on its top in a safe area to prevent the thermal grease from contaminating the work surface. If reusing the existing heat sink go to step 1. If using a new heat sink, go to step 3. 1.
Processor Description Spare part number Intel Core i7 processor 3770s, 3.4 GHz, 8-MB L3 cache 689370-001 Intel Core i5 processors 3550s, 3.1 GHz, 6-MB L3 cache 689371-001 3475s, 2.9 GHz, 6-MB L3 cache 695078-001 3470s, 2.9 GHz, 6-MB L3 cache 695077-001 Intel Core i3 processors 2130, 3.4 GHz, 3-MB L3 cache 665120-001 2120, 3.3 GHz, 3-MB L3 cache 638629-001 Intel Pentium processors G870, 3.0 GHz, 3-MB L3 cache 691936-001 G860, 3.0 GHz, 3-MB L3 cache 665123-001 G640, 2.
6. Carefully lift the processor from the socket (3). CAUTION: Do NOT handle the pins in the processor socket. These pins are very fragile and handling them could cause irreparable damage. Once pins are damaged it may be necessary to replace the system board. The heat sink must be installed within 24 hours of installing the processor to prevent damage to the processor’s solder connections. Figure 9-27 Removing the processor To install a new processor: 1.
2. Secure the locking lever. Figure 9-28 Replacing the processor If reusing the existing heat sink, go to step 3. If using a new heat sink, go to step 5. 3. If reusing the existing heat sink, clean bottom of the heat sink and apply the thermal grease provided in the spares kit to the top of the processor. 4. Position the heat sink atop the processor. 5. If using a new heat sink, remove the protective covering from the bottom of the heat sink and place it in position atop the processor. 6.
WLAN Module Description Spare part number Intel Centrino Advanced-N 6205 (802.11a/b/g/n Wi-Fi wireless adapter) 652165-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the optical drive (Removing the Optical Drive on page 219). 4. Remove the hard drive (Hard Drive on page 222). 5. Remove the optical drive rail (Optical Drive Rail on page 227). 6.
9. Lift the module to a 45 degree angle (3), and then remove the module from the connector by pulling it away at an angle (4). Figure 9-30 Removing the WLAN module To install the WLAN module, reverse the removal procedure. Make sure the antenna cables are correctly routed.
Hood Sensor Description Spare part number Hood sensor 638816-001 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the optical drive (Removing the Optical Drive on page 219). 4. Unplug the hood sensor cable from the white system board connector labeled HSENSE (1) and remove the cable from the white clip mounted on the inside chassis wall. 5.
Graphics Board Description Spare part number AMD Radeon HD 7650A (MXM) 687445-001 CAUTION: Be very careful when removing or replacing the system board to prevent damaging it. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the memory modules (Memory on page 214). 4. Remove the front fan (Front Fan on page 218). 5. Remove the optical drive (Removing the Optical Drive on page 219). 6.
To install the graphics board, reverse the removal procedure. If you need to remove the heat sink from the graphics board, loosen the four captive Torx screws that secure the heat sink from the graphics board, and then lift the heat sink from the graphics board. Figure 9-33 Graphics board heat sink screws NOTE: BIOS.
System Board Description Spare part number System board for use in models without Windows 8 657095-001 System board for use in models with Windows 8 Standard 657095-501 System board for use in models with Windows 8 Professional 657095-601 System board with DisplayPort 1.2 support for use in models without Windows 8 711787-001 System board with DisplayPort 1.2 support for use in models with Windows 8 Standard 711787-501 System board with DisplayPort 1.
b. Press the tab on right side of the panel (1), and then swing the right side of the cage away from the chassis to remove it (2). Figure 9-35 Removing the I/O panel 12. Remove the three remaining Torx T15 screws (1) that secure the system board to the chassis. 13. Slide system board toward the front of the unit until the rear connectors are clear of their slots in the chassis (2). 14. Lift the rear of the system board until it clears the chassis, and then remove the system board from the chassis (3).
Rear Fan Description Spare part number Rear fan 691352-001 The rear fan is secured to the rear right corner of the chassis. You must remove the system board before you can remove the rear fan. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Remove the computer access panel (Access Panel on page 208). 3. Remove the optical drive (Removing the Optical Drive on page 219). 4. Remove the front fan (Front Fan on page 218). 5.
10. From the inside of the chassis, slide the fan out from underneath the chassis lip, and then remove the fan. Figure 9-38 Removing the rear fan To install the rear fan, reverse the removal procedure. Antennas Description Spare part number Antenna Hardware Kit 646811-001 Two antennas are secured to chassis – one on the front, one on the back. You must remove all other components to remove the antennas. 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2.
10. To remove the front antenna, from the inside of the front of the chassis, remove the antenna from the clips built into the base pan. Figure 9-39 Removing the front antenna – inside 11. From the outside of the front of the chassis, remove the two Torx T8 screws (1) that secure the antenna to the chassis. 12. Pull the antenna out of the clips on the front of the chassis (2), and then pull the antenna out of the hole it routes through (3).
13. To remove the rear antenna, from the inside of the front of the chassis, remove the antenna from the plastic clips attached to the side of the chassis. Figure 9-41 Removing the rear antenna – inside 14. From the outside of the rear of the chassis, remove the two Torx T8 screws that secure the antenna to the chassis.
15. Pull the antenna through the hole it routes through. Figure 9-43 Removing the rear antenna To install the rear fan, reverse the removal procedure.
Changing from Desktop to Tower Configuration 1. Prepare the computer for disassembly (Preparation for Disassembly on page 207). 2. Orient the computer so that its left side is facing down and place the computer firmly down into the stand. Figure 9-44 Placing the computer on the stand 3. Reconnect the external equipment, plug the power cord into a power outlet, and turn the computer on. 4. Lock any security devices that were disengaged when the computer cover or access panel was removed.
Port Cover Description Spare part number Port cover 646818-001 An optional rear port cover is available for the computer. To install the port cover: 1. Thread the cables through the bottom hole on the port cover (1) and connect the cables to the rear ports on the computer. 2. Insert the hooks on the port cover into the slots on the rear of the chassis, then slide the cover to the right to secure it in place (2).
Figure 9-46 Removing a Port Cover Power Supply, External The USDT chassis uses an external power supply. WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer.
10 Troubleshooting Without Diagnostics This chapter provides information on how to identify and correct minor problems, such as USB devices, hard drive, optical drive, graphics, audio, memory, and software problems. If you encounter problems with the computer, refer to the tables in this chapter for probable causes and recommended solutions.
● Refer to the comprehensive online technical support at http://www.hp.com/support. ● Refer to Helpful Hints on page 252 in this guide. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/ go/ispe. Access the Business Support Center (BSC) at http://www.hp.
● Wake the computer by pressing any key on the keyboard or pressing the power button. If the system remains in suspend mode, shut down the computer by pressing and holding the power button for at least four seconds then press the power button again to restart the computer. If the system will not shut down, unplug the power cord, wait a few seconds, then plug it in again. The computer will restart if it is set to power on automatically as soon as power is restored in Computer Setup.
Solving General Problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
Cursor will not move using the arrow keys on the keypad. Cause Solution The Num Lock key is turned on. Press the Num Lock key. The Num Lock light must be off if you want to use the arrow keys on the keypad. You can also disable or enable the Num Lock key in Computer Setup at Advanced > Device Options. There is no sound or sound volume is too low. Cause Solution System volume may be set low or muted. 1.
Table 10-1 Solving General Problems (continued) Poor performance. Cause Solution Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: 1. Close unnecessary applications to free up memory. 2. Add more memory. 3. Some applications run in the background and can be closed by right-clicking on their corresponding icons in the task tray. To prevent these applications from launching at startup: In Windows 7: a.
Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open the access panel, press the power button, and see if the processor fan (or other system fan) spins.
Solving Power Problems Common causes and solutions for power problems are listed in the following table. Table 10-2 Solving Power Problems Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on rear of computer chassis (some models) not switched to correct line voltage (115V or 230V). Select the proper AC voltage using the selector switch. Power supply will not turn on because of internal power supply fault. Replace the power supply.
Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). 1. If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage. Proper voltage setting depends on your region. 2.
Solving Hard Drive Problems Table 10-3 Solving Hard Drive Problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. 1. In Windows 7, click Start, click Computer, and rightclick on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then select File Explorer from the list of applications.
Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard drive may have been damaged. 1. Perform Drive Protection System (DPS) testing in system ROM. System files missing or not properly installed. 1. Insert bootable media and restart the computer. 2. Boot to the windows installation media and select the recovery option. If only a restore kit is available, then select the File Backup Program option, and then restore the system. 3.
Computer seems to be locked up. Cause Solution Program in use has stopped responding to commands. 1. Use the task manager to close programs that do not respond. 2. Attempt the normal Windows “Shut Down” procedure. If this fails, press the power button for four or more seconds to turn off the power. To restart the computer, press the power button again.
Solving Media Card Reader Problems Table 10-4 Solving Media Card Reader Problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity greater than 32MB with the FAT32 format. Some digital cameras use the FAT (FAT16 & FAT12) format and can not operate with a FAT32 formatted card.
Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot. In Windows 8, on the Start screen, type e, and then click File Explorer from the list of applications. Expand Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
Solving Display Problems If you encounter display problems, see the documentation that came with the monitor and to the common causes and solutions listed in the following table. Table 10-5 Solving Display Problems Blank screen (no video). Cause Solution Monitor is not turned on and the monitor light is not on. Turn on the monitor and check that the monitor light is on. Bad monitor. Try a different monitor. The cable connections are not correct.
Blank screen and the power LED flashes Red five times, once every second, followed by a two second pause, and the computer beeps five times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board.
Blurry video or requested resolution cannot be set. Cause Solution If the graphics controller was upgraded, the correct graphics drivers may not be loaded. Install the video drivers included in the upgrade kit. Monitor is not capable of displaying requested resolution. Change requested resolution. Graphics card is bad. Replace the graphics card. The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor may be incorrectly adjusted.
“Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the monitor supports. Restart the computer and enter Safe Mode. Change the settings to a supported setting then restart the computer so that the new settings take effect. To enter Safe Mode in Windows 7: 1. Restart the computer. 2. Press and hold the F8 key as your computer restarts, before the Windows logo appears. If the Windows logo appears, you must restart the computer and try again. 3.
Fuzzy focus; streaking, ghosting, or shadowing effects; horizontal scrolling lines; faint vertical bars; or unable to center the picture on the screen (flat panel monitors using an analog VGA input connection only). Cause Solution Flat panel monitor’s internal digital conversion circuits may be unable to correctly interpret the output synchronization of the graphics card. 1. Select the monitor’s Auto-Adjustment option in the monitor’s on-screen display menu. 2.
Solving Audio Problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Table 10-6 Solving Audio Problems Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications. Sound does not come out of the speaker or headphones. Cause Solution Software volume control is turned down or muted.
Table 10-6 Solving Audio Problems (continued) Sound does not come out of the speaker or headphones. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device. Sound from headphones is not clear or muffled.
Table 10-6 Solving Audio Problems (continued) There is no sound or sound volume is too low. Cause Solution Some applications can select which audio output device is used. Make sure the application has selected the correct audio device. The operating system controls may be set to use a different audio device as the default output device than what is expected. Set the operating system to use the correct audio device.
Table 10-7 Solving Printer Problems (continued) Printer prints garbled information. Cause Solution The cables may not be connected properly. Reconnect all cables. Printer memory may be overloaded. Reset the printer by turning it off for one minute, then turn it back on. Printer will not print. Cause Solution The printer may be out of paper. Check the paper tray and refill it if it is empty.
Solving Keyboard and Mouse Problems If you encounter keyboard or mouse problems, see the documentation that came with the equipment and to the common causes and solutions listed in the following table. Table 10-8 Solving Keyboard Problems A wireless keyboard/mouse is not working correctly. Symptoms include lagging mouse movement, jumpy mouse/ keyboard, or no function of mouse/keyboard and external drive. Cause Solution If your computer is equipped with USB 3.0 ports, connected USB 3.
Table 10-9 Solving Mouse Problems Mouse does not respond to movement or is too slow. Cause Solution Mouse connector is not properly plugged into the back of the computer. Shut down the computer using the keyboard. Windows 7: 1. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to display the Start menu. 2. Use the arrow keys to select Shut Down and then press Enter. 3.
Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware. In Windows, use the Add Hardware Wizard and follow the instructions that appear on the screen.
Computer will not start. Cause Solution Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. NOTE: DIMM1 or XMM1 must always be installed. On all computers except the USDT, DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4. 2.
Power LED flashes Red ten times, once every second, followed by a two second pause, and the computer beeps ten times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Bad option card. 1. Check each option card by removing the cards one at time (if multiple cards), then power on the system to see if fault goes away. 2. Once bad card is identified, remove and replace bad option card. 3. Replace the system board.
Network driver does not detect network controller. Cause Solution Network controller is disabled. 1. Run Computer Setup and enable network controller. 2. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager. To access Device Manager in Windows 8, from the Start screen, type c, select Control Panel from the list of applications, and then select Device Manager.
Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector. There is a problem with the cable or a device at the other end of the cable. Ensure that the cable and device at the other end are operating correctly.
Table 10-11 Solving Network Problems (continued) Network controller stops working without apparent cause. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The network controller is defective. Contact an authorized service provider. New network card will not boot.
Table 10-12 Solving Memory Problems System will not boot or does not function properly after installing additional memory modules. Cause Solution A memory module is not installed in the DIMM1 or XMM1 socket. Ensure that a memory module is installed in the DIMM1 or XMM1 socket on the system board. This socket must be populated with a memory module. Memory module is not the correct type or speed grade for the system or the new memory module is not seated properly.
Solving Processor Problems If you encounter processor problems, common causes and solutions are listed in the following table. Table 10-13 Solving Processor Problems Poor performance is experienced. Cause Solution Processor is hot. 1. Make sure the airflow to the computer is not blocked. 2. Make sure the fans are connected and working properly (some fans only operate when needed). 3. Make sure the processor heat sink is installed properly.
Table 10-14 Solving CD-ROM and DVD Problems (continued) System will not boot from CD-ROM or DVD drive. Cause Solution Network Boot is enabled in Computer Setup. Run the Computer Setup utility and disable Network Boot in Security > Network Boot. Non-bootable CD in drive. Try a bootable CD in the drive. Boot order not correct. Run the Computer Setup utility and change boot sequence in Storage > Boot Order. Drive not found (identified). Cause Solution Cable could be loose. Check cable connections.
Cannot eject compact disc (tray-load unit). Cause Solution Disc not properly seated in the drive. Turn off the computer and insert a thin metal rod into the emergency eject hole and push firmly. Slowly pull the tray out from the drive until the tray is fully extended, then remove the disc. CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution Media is corrupt. Try different media to confirm whether media is valid. Media has been inserted upside down.
Table 10-15 Solving USB Flash Drive Problems USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows. USB flash drive not found (identified). Cause Solution The device is attached to a USB port that has been hidden in Computer Setup. Run the Computer Setup utility and enable USB ports in Security > USB Security.
Solving Front Panel Component Problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected. 1. Turn off the computer. 2. Reconnect the device to the front of the computer and restart the computer. The device does not have power.
Unable to connect to the Internet. Cause Solution IP address is not configured properly. Contact your ISP for the correct IP address. Cookies are corrupted. (A “cookie” is a small piece of information that a Web server can store temporarily with the Web browser. This is useful for having the browser remember some specific information that the Web server can later retrieve.) Windows 7: 1. Select Start > Control Panel. 2. Click Internet Options. 3.
Solving Software Problems Most software problems occur as a result of the following: ● The application was not installed or configured correctly. ● There is insufficient memory available to run the application. ● There is a conflict between applications. ● Be sure that all the needed device drivers have been installed. ● If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system.
Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu. You can also create a system repair disc that contains the System Recovery Options menu.
Contacting Customer Support For help and service, contact an authorized reseller or dealer. To locate a reseller or dealer near you, visit http://www.hp.com. NOTE: If you take the computer to an authorized reseller, dealer, or service provider for service, remember to provide the setup and power-on passwords if they are set. Refer to the number listed in the warranty or in the Support Telephone Numbers guide for technical assistance.
11 POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages. If a POST error occurs, the screen will display the error message.
POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table 11-1 Numeric Codes and Text Messages Control panel message Description Recommended action 101-Option ROM Checksum Error System ROM or expansion board option ROM checksum. 1. Verify the correct ROM. 2.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 163-Time & Date Not Set Invalid time or date in configuration memory. RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used). If the problem persists, replace the RTC battery.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 303-Keyboard Controller Error I/O board keyboard controller. 1. Reconnect keyboard with computer turned off. 2. Replace the system board. 1. Reconnect the keyboard with computer turned off. 2. Ensure that none of the keys are depressed. 3. Replace the keyboard. 4. Replace the system board. 1. Reseat the graphics card (if applicable). 2. Clear CMOS.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 601-Diskette Controller Error Diskette controller circuitry or floppy drive circuitry incorrect. 1. Check and/or replace cables. 2. Clear CMOS. (See Appendix B, Password Security and Resetting CMOS on page 305.) 3. Replace diskette drive. 4. Replace the system board. 1. Disconnect any other diskette controller devices (tape drives). 2. Clear CMOS.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 1720-SMART Hard Drive Detects Imminent Failure Hard drive is about to fail. (Some hard drives have a hard drive firmware patch that will fix an erroneous error message.) 1. Determine if hard drive is giving correct error message. Enter Computer Setup and run the Drive Protection System test under Storage > DPS Self-test. 2. Apply hard drive firmware patch if applicable.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2201-MEBx Module did not checksum correctly Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM. 1. Reboot the computer. 2. Unplug the power cord, re-seat the memory modules, and reboot the computer. 3. If the memory configuration was recently changed, unplug the power cord, restore the original memory configuration, and reboot the computer. 4.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2211-Memory not configured correctly for proper MEBx execution. DIMM1 or XMM1 is not installed. Make sure there is a memory module in the black DIMM1 socket and that it is properly seated. 2212-USB Key Provisioning failure writing to device USB device used for USB key provisioning will not allow BIOS to update provision file properly. 1. Try a different USB key device for provisioning. 2.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2230-General error during MEBx execution Error occurred during MEBx execution which fails into the “General” grouping. Status information displayed along with the error provides further clarity into the failure. MEBx handles transference of information between the system BIOS and ME firmware. 1. Reboot the computer. 2.
Table 11-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Network Server Mode Active and No Keyboard Attached Keyboard failure while Network Server Mode enabled. 1. Reconnect keyboard with computer turned off. 2. Check connector for bent or missing pins. 3. Ensure that none of the keys are depressed. 4. Replace keyboard. Parity Check 2 Parity RAM failure. Run Computer Setup and Diagnostic utilities.
Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes two times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 2 Processor thermal protection activated: 1. Ensure that the computer air vents are not blocked and the processor cooling fan is running. 2. Open hood, press power button, and see if the processor fan spins.
Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes five times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 5 Pre-video memory error. CAUTION: To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a DIMM module.
Table 11-2 Diagnostic Front Panel LEDs and Audible Codes (continued) Activity Beeps Possible Cause Recommended Action Red Power LED flashes ten times, once every second, followed by a two second pause. Beeps stop after fifth iteration but LEDs continue until problem is solved. 10 Bad option card. 1. Check each option card by removing the card (one at a time if multiple cards), then power on the system to see if fault goes away. 2.
12 Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.
Resetting the Password Jumper CAUTION: If you enable the stringent security feature in Computer Setup and you forget the setup password or the power-on password, the computer is inaccessible and can no longer be used. Enabling the stringent password disables the ability to reset the password by moving the jumper on the system board. If you lose or forget the password, the system board must be replaced. This scenario is not covered under warranty.
Clearing and Resetting the CMOS The computer’s configuration memory (CMOS) stores information about the computer’s configuration. The CMOS button resets CMOS but does not clear the power-on and setup passwords. Clearing CMOS will clear the Active Management Technology (AMT) settings in the Management Engine BIOS Extension (MEBx), including the password. The password will default to “admin” and will need to be reset. The AMT settings will also need to be reset. To access the MEBx, press Ctrl+P during POST.
4. Locate, press, and hold the CMOS button in for five seconds. NOTE: Make sure you have disconnected the AC power cord from the wall outlet. The CMOS button will not clear CMOS if the power cord is connected. Figure 12-1 CMOS button NOTE: For assistance locating the CMOS button and other system board components, see the Illustrated Parts & Service Map (IPSM). 5. Replace the computer cover or access panel. 6. Reconnect the external devices. 7. Plug in the computer and turn on power.
13 HP PC Hardware Diagnostics To help troubleshoot and diagnose failures, use the UEFI-based hardware diagnostic solution that HP includes on all products. This tool can even be used if the computer will not boot to the operating system. Why run HP PC Hardware Diagnostics – UEFI The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.
After pressing F2, the BIOS sequentially searches three places for the system diagnostics: a. First – a connected USB drive (to download the diagnostics tools to a USB drive, see the instructions in Downloading HP PC Hardware Diagnostics to a USB device on page 310). b. Second – the hard disk drive. c. Third – in the BIOS, a core set of diagnostics (for memory and hard disk drive) that are accessible only if the USB or hard disk drive versions are not detected.
14 Backup and Recovery Restoring and recovering in Windows 7 To protect from loss or damage, back up your personal data files. Refer to the operating system or backup utility documentation for instructions on making backup copies of your data files. To protect the software from loss or damage, keep a backup copy of all system software, applications, and related files stored on the hard drive. If you cannot create system recovery CDs or DVDs, you can order a recovery disk set from support.
System Recovery completely erases and reformats the hard disk drive, deleting all data files that you have created, and then reinstalls the operating system, programs, and drivers. However, you must reinstall any software that was not installed on the computer at the factory. This includes software that came on media included in the computer accessory box, and any software programs you installed after purchase. NOTE: Always use the System Restore procedure before you use the System Recovery program.
8. System Recovery begins. After System Recovery is complete, click Finish to restart the computer. 9. When Windows has loaded, shut down the computer, reconnect all peripheral devices, and then turn the computer back on. System Recovery when Windows is not responding CAUTION: System Recovery deletes all data and programs you created or installed. If Windows is not responding, but the computer is working, follow these steps to perform a System Recovery. 1. Turn off the computer.
● If you are creating recovery discs, be sure to use high-quality discs. It is normal for the system to reject defective discs. You will be prompted to insert a new blank disc to try again. ● The number of discs in the recovery-disc set depends on your computer model (typically 3 to 6 DVDs). The Recovery Media Creation program tells you the specific number of blank discs needed to make the set.
Using recovery media CAUTION: System Recovery deletes all data and programs you have created or installed. Back up any important data to a CD or DVD or to a USB flash drive. To create recovery media, see System recovery using recovery media on page 313. To perform a System Recovery using recovery media: 1. If using a set of DVDs, insert the first recovery disc into the DVD drive tray, and close the tray. If you are using a recovery USB flash drive, insert it into a USB port. 2.
Backup and recovery in Windows 8 To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive, create system repair media, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options.
Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly. ● f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image.
Using f11 recovery tools CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: 1. If possible, back up all personal files. 2.
A Battery Replacement The battery that comes with the computer provides power to the real-time clock. When replacing the battery, use a battery equivalent to the battery originally installed in the computer. The computer comes with a 3-volt lithium coin cell battery. WARNING! The computer contains an internal lithium manganese dioxide battery. There is a risk of fire and burns if the battery is not handled properly. To reduce the risk of personal injury: Do not attempt to recharge the battery.
7. Depending on the type of battery holder on the system board, complete the following instructions to replace the battery. Type 1 a. Lift the battery out of its holder. Figure A-1 Removing a Coin Cell Battery (Type 1) b. Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 a. To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery.
b. Insert the new battery and position the clip back into place. Figure A-3 Removing a Coin Cell Battery (Type 3) NOTE: After the battery has been replaced, use the following steps to complete this procedure. 8. Replace the computer access panel. 9. Plug in the computer and turn on power to the computer. 10. Reset the date and time, your passwords, and any special system setups using Computer Setup. 11. Lock any security devices that were disengaged when the computer access panel was removed.
B Removing and Replacing a Removable 3.5-inch SATA Hard Drive Some models are equipped with a Removable SATA Hard Drive Enclosure in the 5.25-inch internal drive bay. The hard drive is housed in a carrier that can be quickly and easily removed from the drive bay. To remove and replace a drive in the carrier: NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. 1.
3. Remove the adhesive strip that secures the thermal sensor to the top of the hard drive (1) and move the thermal sensor away from the carrier (2). Figure B-2 Removing the Thermal Sensor 4. Remove the four screws from the bottom of the hard drive carrier.
5. Slide the hard drive back to disconnect it from the carrier then lift it up and out of the carrier. Figure B-4 Removing the Hard Drive 6. Place the new hard drive in the carrier then slide the hard drive back so that it seats in the SATA connector on the carrier's circuit board. Be sure the connector on the hard drive is pressed all the way into the connector on the carrier's circuit board. Figure B-5 Replacing the Hard Drive 324 Appendix B Removing and Replacing a Removable 3.
7. Replace the four screws in the bottom of the carrier to hold the drive securely in place. Figure B-6 Replacing the Security Screws 8. Place the thermal sensor on top of the hard drive in a position that does not cover the label (1) and attach the thermal sensor to the top of the hard drive with the adhesive strip (2).
9. Slide the cover on the carrier (1) and replace the screw on the rear of the carrier to secure the cover in place (2). Figure B-8 Replacing the Carrier Cover 10. Slide the hard drive carrier into the enclosure on the computer and lock it with the key provided. NOTE: The carrier must be locked for power to be supplied to the hard drive. 326 Appendix B Removing and Replacing a Removable 3.
C Unlocking the Smart Cover Lock NOTE: The Smart Cover Lock is an optional feature included on some models only. The Smart Cover Lock is a software-controllable cover lock, controlled by the setup password. This lock prevents unauthorized access to the internal components. The computer ships with the Smart Cover Lock in the unlocked position. For more information about locking the Smart Cover Lock, refer to the Desktop Management Guide.
Using the Smart Cover FailSafe Key to Remove the Smart Cover Lock To open the access panel with the Smart Cover Lock engaged: 1. Prepare the computer for disassembly. 2. Use the Smart Cover FailSafe Key to remove the two tamper-proof screws that secure the Smart Cover Lock to the chassis.
Figure C-3 Removing the Smart Cover Lock Screws from the Small Form Factor You can now remove the access panel. To reattach the Smart Cover Lock, secure the lock in place with the tamper-proof screws.
D Power Cord Set Requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.
Country-Specific Requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) IMQ Austria (1) OVE Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) CSA Sweden (1) SEMKO Denmark (1) DEMKO Switzerland (1) SEV Finland (1) SETI United Kingdom (1) BSI France (1) UTE United States (2) UL Germany (1) VDE 1.
E Specifications CMT Specifications Table E-1 Specifications Chassis Height 17.6 in 44.8 cm Width 7.0 in 17.8 cm Depth 18.0 in 44.5 cm Approximate Weight 24.5 lb 11.2 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
Table E-1 Specifications (continued) 1 Standard Efficiency 320W High Efficiency 320W active PFC; 87/90/87% efficient at 20/50/100% load Rated Input Current 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
Table E-2 Specifications (continued) Rated Input Current 1 5.5A This system utilizes an active power factor corrected power supply. This allows the system to pass the CE mark requirements for use in the countries of the European Union. The active power factor corrected power supply also has the added benefit of not requiring an input voltage range select switch.
SFF Specifications Table E-3 Specifications Chassis (in the desktop position) Height 4.0 in 10.0 cm Width 13.3 in 33.8 cm Depth 14.9 in 37.9 cm Approximate Weight 16.7 lb 7.6 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Operating 50° to 95°F 10° to 35°C Nonoperating -22° to 140°F -30° to 60°C Temperature Range NOTE: Operating temperature is derated 1.0° C per 300 m (1000 ft) to 3000 m (10,000 ft) above sea level; no direct sustained sunlight.
USDT Specifications Table E-4 Specifications Chassis Height 2.60 in 6.6 cm Width 9.90 in 25.1 cm Depth 10.00 in 25.4 cm Approximate Weight 6.8 lb 3.
Index Symbols/Numerics 2.
access panel, spare part number 32, 38 chassis fan, spare part number 34, 38 disassembly preparation 75 fan shroud removal and replacement 104 fan sink, spare part number 38 fan, spare part number 34, 38 front bezel removal and replacement 77 front bezel, spare part number 32, 38 front I/O assembly, spare part number 33, 38 front I/O device removal and replacement 105 heat sink removal and replacement 110 heat sink, spare part number 34 power supply removal and replacement 115 power supply, spare part numbe
fan, USDT spare part number 64 fan/baffle assembly MT removal and replacement 147 FireWire card, spare part number 37, 46, 56 flash drive problems 285 flashing LEDs 301 front bezel CMT removal and replacement 77 CMT security 78 CMT spare part number 77 MT blank removal 127 MT removal 124 MT security 125 MT spare part number 124 removing blanks 80, 168, 212 SFF removal and replacement 165 SFF security 166 SFF spare part number 165 USDT removal and replacement 209 USDT security 210 USDT spare part number 209
CMT drive cables 95 CMT expansion card 85 CMT hard drive 99 CMT media card reader 97 CMT memory 82 CMT optical drive 97 drive cables 89 guide screws 89 MT drive cables 138 MT expansion card 130 MT hard drive 144 MT media card reader 142 MT memory 128 MT optical drive 142 SFF drive cables 179 SFF expansion card 172 SFF hard drive 187 SFF media card reader 185 SFF memory 169 SFF optical drive 181 USDT hard drive 222 USDT memory 214 USDT optical drive 221 Internet access problems 287 K keyboard cleaning 70 spa
USDT release latch attachment 220 USDT removal 219 optical drive cable/connector, USDT spare part number 59 optical drive problems 283 optical drive rail USDT removal and replacement 227 optical drive rail kit USDT spare part number 227 optical drive rail, USDT spare part number 61 optical drive, USDT spare part number 219 overheating, prevention 69 P password clearing 305 power-on 305 setup 305 port cover USDT spare part number 249 POST error messages 292 power cord set requirements country specific 331 po
SFF heat sink 197 SFF hood sensor 193 SFF power supply 202 SFF processor 199 SFF speaker 196 SFF system board 204 USDT access panel 208 USDT card reader 228 USDT front bezel 209 USDT front fan 218 USDT graphics board 239 USDT heat sink 231 USDT hood sensor 238 USDT optical drive rail 227 USDT processor 233 USDT rear fan 243, 244 USDT speaker 230 USDT system board 241 USDT WLAN tuner module 236 removing battery 319 bezel blanks 168, 212 CMT bezel blanks 80 CMT drives 91 CMT expansion card 85 CMT expansion sl
solenoid lock spare part number 34, 37, 43, 47, 56 solenoid lock, SFF spare part number 52 solid-state drive, spare part number 36, 38, 45, 48, 54, 57, 62 spare part number tamper-resistant wrench 71 Torx T-15 screwdriver 71 speaker CMT removal and replacement 108 CMT spare part number 108 MT removal and replacement 156 MT spare part number 156 SFF removal and replacement 196 SFF spare part number 196 USDT removal and replacement 230 USDT spare part number 230 speaker, CMT spare part number 34, 38 speaker,
Windows 8 operating system DVD 318 WLAN module USDT removal and replacement 236 USDT spare part number 236 344 Index
