Getting Started Guide
6 Support and other resources August 2011 20
Registering for software technical support and update service
HP BladeSystem Matrix includes as standard, three or one year of 24 x 7 HP Software Technical Support
and Update Service and 24 x 7 four hour response HP Hardware Support Service. This service provides
access to HP technical resources for assistance in resolving software implementation or operations
problems.
The service also provides access to software updates and reference manuals in electronic form as they are
made available from HP. Customers who purchase an electronic license are eligible for electronic
updates.
With this service, Insight software customers benefit from expedited problem resolution as well as
proactive notification and delivery of software updates. For more information about this service, see the
following website:
http://www.hp.com/services/insight
Registration for this service takes place following online redemption of the license certificate.
How to use your software technical support and update service
After you have registered, you will receive a service contract in the mail containing the Customer Service
phone number and your Service Agreement Identifier (SAID). You need your SAID when you contact
technical support. Using your SAID, you can also go to the Software Update Manager (SUM) webpage at
http://www.hp.com/go/hpsc
to view your contract online.
Warranty information
HP will replace defective delivery media for a period of 90 days from the date of purchase. This warranty
applies to all Insight software products.
HP authorized resellers
For the name of the nearest HP authorized reseller, see the following sources:
• In the United States, see the HP U.S. service locator website:
http://www.hp.com/service_locator
• In other locations, see the Contact HP worldwide website:
http://www.hp.com/go/assistance
Documentation feedback
HP welcomes your feedback. To make comments and suggestions about product documentation, send a
message to:
mailto:docsfeedback@hp.com
Include the document title and manufacturing part number in your message. All submissions become the
property of HP.