Installation Guide

12 Support and other resources
IMPORTANT: This product contains a technical feature that will allow an on-site authorized
support representative to access your system, through the system console, to assess problems that
you have reported. This access will be controlled by a password generated by HP that will only
be provided to the authorized support representative. You can disable access at any time while
the system is running.
HP technical support personnel are not granted remote access to the appliance.
• Information to collect before contacting HP (page 57)
• How to contact HP (page 57)
• Registering for software technical support and update service (page 57)
• HP authorized resellers (page 58)
• Documentation feedback (page 58)
• Related information (page 58)
Information to collect before contacting HP
Be sure to have the following information available before you contact HP:
• Software product name
• Hardware product model number
• Operating system type and version
• Applicable error message
• Third-party hardware or software
• Technical support registration number (if applicable)
How to contact HP
Use the following methods to contact HP:
• To obtain HP contact information for any country, see the Contact HP worldwide website:
http://www.hp.com/go/assistance
• Use the Get help from HP link on the HP Support Center:
http://www.hp.com/go/hpsc
• To contact HP by telephone in the United States, use the Contact HP – Phone Assist website
to determine the telephone number that precisely fits your needs. For continuous quality
improvement, conversations might be recorded or monitored.
http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
Registering for software technical support and update service
HP CloudSystem includes one year of 24 x 7 HP Software Technical Support and Update Service.
This service provides access to HP technical resources for assistance in resolving software
implementation or operations problems.
The service also provides access to software updates and reference manuals, either in electronic
form or on physical media as they are made available from HP. Customers who purchase an
electronic license are eligible for electronic updates only.
Information to collect before contacting HP 57