Installation Guide

Table 19 ESX troubleshooting tips (continued)
Possible cause and recommendationSymptom
Modify the java.security file to accept RSA keys shorter than 1024 bits
1. Log on to the Foundation base appliance.
2. Open
/usr/lib/jvm/jre-1.7.0-openjdk.x86_64/lib/security/java.security
3. Comment out the following line:
jdk.certpath.disabledAlgorithms=MD2, RSA keySize < 1024
IMPORTANT: Make sure that you understand the security implications of using shorter
keys before you modify the java.security file.
Table 20 KVM troubleshooting tips
Possible cause and recommendationSymptom
Broadcom TG3 NIC driver needs to be upgraded
RHEL default drivers are
not able to manage
VLANs
1. Find the driver and firmware here: HP Support Center.
2. Install the upgrade and retry the procedure Configuring the Foundation base appliance
on ESX (page 32).
Users directory does not contain an SSH key
Security checks fail when
running csstart and
1. Log on to Foundation base appliance.
you see the message
2. Edit the known_hosts file with the SSH key value.
Using certificate
file: No File Found
3. Run csstart again.
Error: Failed to
validate your
vCenter using ssl.
OO Studio installation errors
Possible cause and recommendationSymptom
OO Studio version needs an upgrade
1. Apply the OO Studio upgrade using the Upgrading OO Studio (page 48) procedure.
Anti-virus software
prevents OO Studio
install and displays the
message vbasic
error
Enterprise upgrade errors
The table below contains errors that can occur during an Enterprise upgrade or when using the
HP CSA management console.
Support dump details: You can create a support dump from the csadmin CLI, if you have it installed
on your Windows or Linux server. It is included in the CloudSystem-Tools-8.0.0.20.tar.
Once csadmin is installed, there are two relevant commands:
• $csadmin appliance list: lists the names of the available management virtual machines.
This lets you find the appropriate appliance name.
• $csadmin appliance supportdump —av <appliance_name>: creates a dump of all
relevant logs and stores it on the management hypervisor. The support dump is saved to your
staging server.
OO Studio installation errors 55