Installation Guide

DetailsRecommendation
3. Verify that the virtual guest for the appliance is operational.
4. Ensure that the VM host configuration is valid.
Verify the accuracy of the IP address and other network parameters for the VM host.
5. From the management console, ensure that the appliance network settings are accurate.
6. Examine the hypervisor performance data. If the appliance is running at 100% utilization,
restart the hypervisor.
About console access:
• Use the following csadmin console-users CLI commands to enable console access and set
the password. After running the command, you can locate logs for additional troubleshooting
information. The VM_name is the virtual machine where you want to execute the command.
The csadmin console-users commands are supported on the Foundation base appliance,
the Enterprise appliance, and the Proxy appliances.
To enable console access:
Enable console access
1. Open the CLI.
2. Enter the command:
csadmin console-users enable --vm-name VM_name
To set the password console access:
• Open the CLI.
• Enter the command:
csadmin console-users set-password --password CAPasswd --vm-name
VM_name
Where CAPasswd is the password for the Cloud Administrator.
For more information on the use of CLI, see HP CloudSystem 8.0 Administrator Guide at
Enterprise Information Library.
csstart errors
The log file is the best resource for identifying the type of error that occurred. Check the log file
first to narrow down error possibilities. You can also review the problems and recommendations
listed below.
Table 19 ESX troubleshooting tips
Possible cause and recommendationSymptom
The csstart web UI does not run correctly on a Japanese Windows system
You see the error
Installation
• Before running csstart, set the environment variable PYTHONIOENCODING=UTF-8
in the steps below.
failed. Please
correct the error
and try again.
◦ If you are running csstart using one of the csstartgui-*.bat files, set this
variable in the csstartgui-*.bat file that you are using.
◦ If you are running csstart from a command prompt window, set this variable in
the csstartgui-*.bat file before running the csstart gui --start-browser
... command.
csstart errors 53