User Guide
© Copyright 2014 Hewlett-Packard Development Company, L.P. Windows is U.S. registered trademark of the Microsoft group of companies. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
iv Safety warning notice
Table of contents 1 Getting information ............................................................................................................................................ 1 2 Getting to know your computer ......................................................................................................................... 2 Locating hardware ................................................................................................................................ 2 Locating software ......
Operating environment ....................................................................................................................... 14 9 Troubleshooting .............................................................................................................................................. 15 Troubleshooting resources ................................................................................................................. 15 Resolving issues ...........................................
1 Getting information Task Instructions ● Set up your computer Setup Instructions poster ● Connect to the Internet See Connecting to the Internet (select models only) on page 3. ● Recover factory settings See Backing up, restoring, and recovering on page 11. ● Troubleshoot the most common computer hardware and software issues See Troubleshooting on page 15. ● Find electronic user guides and specifications for your computer model Go to http://www.hp.com/support, and select your country.
2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ From the Desktop, right-click the Start menu in the lower-left corner of the screen, and then select Device Manager. A list displays all the devices installed on your computer. To find out information about system hardware components and the system BIOS version number: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2.
3 Connecting to the Internet (select models only) Connecting to a wireless network (select models only) 1. Be sure that the WLAN device is on. If the device is on, the wireless light is on. If the wireless light is off, press the wireless button. 2. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 3. Select Settings, and then click the network status icon. 4. Select your WLAN from the list. 5. Click Connect.
4 Maintenance Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. Cleaning your computer Use the following products to safely clean your computer: ● Dimethyl benzyl ammonium chloride 0.
Cleaning the sides or cover To clean the sides or cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable disposable wipe. NOTE: debris. When cleaning the cover of the computer, use a circular motion to aid in removing dirt and Cleaning the TouchPad, keyboard, or mouse WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.
● If the computer has a wireless device, such as Bluetooth 4.0 LE (backward compatible with 1.1, 1.2, 2.0, 2.1 and 3.0 plus high speed), or an HP Mobile Broadband Module installed, such as an 802.11b/g/n (2.4GHz) device, Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in hazardous locations.
5 Securing your computer and information Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Security solutions provided by the Windows operating system, HP applications, the nonWindows Computer Setup (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code.
● If HP SpareKey has been set up previously, and if you forget the BIOS administrator password set in Computer Setup, you can use HP SpareKey to access the utility. ● If you forget both the DriveLock user password and the DriveLock master password set in Computer Setup, the hard drive that is protected by the passwords is permanently locked and can no longer be used. You can use the same password for a Computer Setup feature and for a Windows security feature.
Setting passwords in Computer Setup Password Function BIOS administrator password* Protects access to Computer Setup. NOTE: If features have been enabled to prevent removing the BIOS administrator password, you may not be able to remove it until those features have been disabled. DriveLock master password* Protects access to the internal hard drive that is protected by DriveLock. It is also used to remove DriveLock protection. This password is set under DriveLock Passwords during the enable process.
● Host-based firewalls—Software that protects only the computer it is installed on. ● Network-based firewalls—Installed between your DSL or cable modem and your network to protect all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
6 Backing up, restoring, and recovering Your computer includes tools provided by Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.
Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any applications that were not originally installed on the system at the factory. Any Windows 8 apps that came preinstalled on your computer and any that were purchased from the Windows Store will be saved.
7 Support information How to get help HP support can help you get the most from your computer. You will find what you need with tools located on your computer and with information available on the Web, by phone, or through your local retailer.
8 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.
9 Troubleshooting Troubleshooting resources NOTE: Some checkup and repair tools require an Internet connection. HP also provides additional tools that do not require an Internet connection. ● Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. Choose from the following types of support: ◦ Chat online with an HP technician.
interval in which you want your computer to go into the Sleep state on battery power and when plugged in. ● The computer may not be set to display the image on the computer screen. To transfer the image to the computer screen, press fn+f6. On most models, when an optional external display, such as a monitor, is connected to the computer, the image can be displayed on the computer screen or the external display, or on both devices simultaneously.
● Be sure that the device, especially if it is older, is compatible with the operating system. ● Be sure that the correct drivers are installed and updated. The wireless network connection is not working If a wireless network connection is not working as expected, follow these suggestions: ● To enable or disable a wireless or wired network device, right-click the Network Connection icon on the Windows desktop in the notification area, at the far right of the taskbar.
10 Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.
Index A administrator password 8 antivirus software, using 9 B backing up data 12 backing up software and information 10 backups 11 C caring for your computer 4 cleaning your computer 4 computer, traveling with 5 critical security updates, installing 10 E electrostatic discharge 18 F File History 12 firewall software 9 H hardware, locating 2 Help and Support 1, 13 HP and third-party software updates, installing 10 I input power 14 installing critcal security updates 10 Internet security software, using 9
