HP C-series Release Notes Nexus 5000 NX-OS 5.0(3)N2(2) (AA-RWQ2H-TE, September 2011

3 HP C-series Nexus 5000 Converged Network Switches Release Notes
3. If you have an HP support agreement, HP Care Pack, or product warranty, link it to your
HP Passport account. This will give you access to entitled services and content within HP
Support Center. Click “Manage my contracts & warranties” in the My HP Support Center
section HP Support Center home page and follow instructions to make these links.
You can choose between a single owner model (where one user is the declared owner
and can elect to share with others) or a multiple ownership model. This decision can be
made separately for each entitlement. Multiple ownership allows anyone with the SAID
or HP Care Pack ID to claim ownership without having any single owner. Ownership
model applies to all three types of HP Support Center Entitlements - warranties, HP
Care Packs or support agreements. They can be put into a SHARE and controlled just
like a SAID.
For more details on linking your entitlements see the HP Support Center FAQs at
http://h20195.www2.hp.com/V2/GetPDF.aspx/c02761338.pdf
4. Former IT Resource Center (ITRC) users: Customers can migrate their old ITRC
account user settings to the new HP Support Center user profile, which will help to
ensure that the you get access to content and features such as Support Case Manager,
“Patch” management, Knowledge content, and Software download and licensing. Click
the “Start your migration now” link in the introductory text or click the “ITRC Users -
migrate your vital ITRC profile data” icon on the HP Support Center home page at
http://www.hp.com/go/hpsc and follow the ITRC migration tool instructions to transfer
your ITRC information to HP Support Center.
If you used a single ITRC login (username and password) for multiple users, you will
need separate HP Passport sign-ins for each individual on HP Support Center. An ITRC
account can only be migrated once, and only to one HP Passport account on HP Support
Center. We recommend that you discuss and identify within your team the individual you
want to claim the ITRC account. This person will then need to enable others to have
access to these entitlements, if desired.
In ITRC, each entitlement had a single owner. In HP Support Center, you can choose
between a single owner model (where one user is the declared owner, and can elect to
share with others), or a multiple ownership model. This decision can be made
separately for each entitlement. Multiple ownership allows anyone with the SAID or
HP Care Pack ID to claim ownership without having any single owner. Ownership
model applies to all three types of HP Support Center Entitlements - warranties, HP
Care Packs or support agreements. They can be put into a SHARE and controlled just
like a SAID. The default ownership mode of migrated entitlements is single owner. To
change the mode to multiple owners, follow these steps in the HP Support Center after
you complete the migration:
o Sign in to HP Support Center with your HP Passport username and password.
o Click on My Support.
o Click on My contracts & warranties and select “Edit Contracts & warranties”.
o Select the entitlement(s) you want to edit.