User's Manual

Ink Supplies Troubleshooting
3-15
HP DesignJets 500, 510 and 800 Series Printers Service Manual
Printhead History Utility
The Printhead History utility contains information on the last 5 set
of Printheads installed in the Printer. The purpose of this
information is to:
 Determine whether the Printer is causing repetitive problems to
the Printheads ⇒ Refer to Page 3-17.
 Determine whether the Customer is replacing the Printheads too
early without trying to perform any recovery actions ⇒ Refer to
Page 3-19.
The information that is stored for each Printhead is:
 How much ink was consumed when the Printhead was replaced.
 How long the Printhead was installed in the Printer.
 Whether the Printhead was in or out of warranty when it was
removed.
 Whether the Printhead experienced a paper crash.
 Whether the Customer performed the right level of Printhead
recovery ( Troubleshooting procedure) before replacing a Printhead.
 The date when the Printhead was removed from the printer.
 The reported Error Code (if any).
Accessing the Printhead History Utility
1 Press the ↑ or ↓ key until the front panel displays the Setup Menu.
Press the Enter
key.
2 Press the ↑ or ↓ key until the front panel highlights Log.
Press the
Enter key.
Menu
Back
Enter
Press ENTER for
Set-up menu
Set-up menu
Menu
Back
Enter
Set-up menu
Expansion cards
I/O set-up
front panel
Altitude = 0-1000 m.
Log