User's Manual

Print Quality
6-2
HP DesignJets 500, 510 and 800 Series Printers Service Manual
Print Quality
Print Quality Troubleshooting Checklist
When faced with a Print Quality problem, use the following
checklist as a guide in troubleshooting the problem:
1 Problem reproduction
 Reproduce the problem that the customer is seeing using their
original settings.
2 Printer configuration
 Print Mode: Set to Best (in the driver).
 Dry time: Set to Automatic.
 Select the correct media setting when loading the media.
3 Hardware check list
Firmware Revision

Check if the latest version of the firmware is installed. If not
update the Printer with the latest firmware revision.
4 Printheads
Printhead Troubleshooting Process

If you don't have any samples yet, reproduce the original problem
with the correct printer settings.
 Perform the Troubleshooting procedure using the exact settings
and Media that the Customer used when faced with the Print
Quality problem.
Printhead Alignment and Check
 Perform the Printhead Alignment using HP High-Gloss Photo
Paper. If not available, use Coated media if required.
5 Media
 Make sure that you use HP or HP-approved media.
 Select the correct media type through the front-panel when
loading it.
6 Driver print quality configuration:
To clarify if the reason of the problem is related with the print mode
defined with the Non-HP Driver try the following:
 Print the same sample using the Non-HP driver and their normal
media.
 Print one of the internal demos using HP Media and configuring