HP LaserJet Pro CP1020 - User Guide

HP policy on non-HP supplies

HP Company cannot recommend the use of non-HP print cartridges and imaging drums, either new or

remanufactured.

NOTE: Non-HP Laser Print Cartridge Use

For HP printer products, the use of a non-HP toner cartridge or imaging drum, or a relled toner cartridge,

does not aect either the warranty to the customer or any HP support contract with the customer. However, if

product failure or damage is attributable to the use of a non-HP or relled toner cartridge, HP will charge its

standard time and materials charges to service the product for the particular failure or damage.

HP fraud hotline and Web site

Call the HP fraud hotline (1-877-219-3183, toll-free in North America) or go to www.hp.com/go/

anticounterfeit when you install an HP print cartridge and the supplies status page message says the

cartridge is non-HP or used. HP will help determine if the cartridge is genuine and take steps to resolve the

problem.

Your print cartridge might not be a genuine HP print cartridge if you notice the following:

●

The supplies status page indicates that a non-HP supply is installed.

●

You are experiencing a high number of problems with the print cartridge.

●

The cartridge does not look like it usually does (for example, the packaging diers from HP packaging).

Recycle supplies

To recycle a genuine HP print cartridge or imaging drum, place the used supply in the box in which the supply

arrived. Use the enclosed return label to send the used supply to HP for recycling. For complete information,