HP LaserJet Pro CP1020 - User Guide

Solve common Mac problems
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The printer driver is not listed in the Print & Fax list
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The product name does not appear in the product list in the Print & Fax list
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The printer driver does not automatically set up the selected product in the Print & Fax list
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A print job was not sent to the product that you wanted
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When connected with a USB cable, the product does not appear in the Print & Fax list after the driver is
selected.
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You are using a generic printer driver when using a USB connection
The printer driver is not listed in the Print & Fax list
1. Make sure that the product .GZ le is in the following hard-drive folder: Library/Printers/PPDs/
Contents/Resources. If necessary, reinstall the software.
2. If the GZ le
is in the folder, the PPD le might be corrupt. Delete the le and then reinstall the software.
The product name does not appear in the product list in the Print & Fax list
1. Make sure that the cables are connected correctly and the product is on.
2. Print a
conguration page to check the product name. Verify that the name on the conguration page
matches the product name in the Print & Fax list.
3. Replace the USB or network cable with a high-quality cable.
The prin
ter driver does not automatically set up the selected product in the Print &
Fax list
1. Make sure that the cables are connected correctly and the product is on.
2. Make sure that the product .GZ le
is in the following hard-drive folder: Library/Printers/PPDs/
Contents/Resources. If necessary, reinstall the software.
3. If the GZ le is in the folder, the PPD le might be corrupt. Delete the le and then reinstall the software.
4. Replace the USB or network cable with a high-quality cable.
A print job was not sent to the product that you wanted
1. Open the print queue and r
estart the print job.
2. Another product with the same or similar name might have received your print job. Print a conguration
p
age to check the product name. Verify that the name on the conguration page matches the product
name in the Print & Fax list.
ENWW Solve common Mac problems 127