HP LaserJet Pro CP1020 - User Guide
The wireless connection does not work after moving the wireless router or product
Make sure that the router or product connects to the same network that your computer connects to.
1. Print a conguration page.
2. Compare the service set identier (SSID) on the conguration page to the SSID in the printer
conguration for your computer.
3. If the numbers are not the same, the devices are not connecting to the same network. Recongure the
wireless setup for your product.
Cannot connect more computers to the wireless product
1. Make sure that the other computers are within the wireless range and that no obstacles block the signal.
For most networks, the wireless range is within 30 m (100 ft) of the wireless access point.
2. Make sure the product is turned on and in the ready state.
3. Turn o any third-party rewalls on your computer.
4. Make sure that the wireless network is working correctly.
5. Make sure that your computer is working correctly. If necessary, restart your computer.
The wireless product loses communication when connected to a VPN
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Typically, you cannot connect to a VPN and other networks at the same time.
The network does not appear in the wireless networks list
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Make sure the wireless router is turned on and has power.
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The network might be hidden. However, you can still connect to a hidden network.
The wireless network is not functioning
1. Make sure the network cable is not connected.
2. To verify if the network has lost communication, try connecting other devices to the network.
3. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type
cmd.
b. Type ping followed by the service set identier (SSID) for your network.
c. If the window dis
plays round-trip times, the network is working.
4. Make sure that the router or product connects to the same network that your computer connects to.
124 Chapter 9 Solve problems ENWW