HP LaserJet Pro CP1020 - User Guide
The computer is unable to communicate with the product
1. Test network communication by pinging the network.
a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type
cmd.
b. Type
ping followed by the IP address for your product.
c. If the window dis
plays round-trip times, the network is working.
2. If the ping command f
ailed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all congured for the same network.
The product is using incorrect link and duplex settings for the network
HP recommends leaving this setting in automatic mode (the default setting). If you change these settings,
you must also change them for your network.
New software programs might be causing compatibility problems
Verify that any new software programs are correctly installed and that they use the correct printer driver.
The computer or workstation might be set up incorrectly
1. Check the network drivers, printer drivers, and the network redirection.
2. Verify that the operating system is congured correctly.
The pr
oduct is disabled, or other network settings are incorrect
1. Review the conguration page to check the status of the network protocol. Enable it if necessary.
2. Recongure the net
work settings if necessary.
122 Chapter 9 Solve problems ENWW